The printer is now printing with colours. However, I don't understand
what changed into my configuration.
Is it a bug of the integration between the hp driver and the KDE
systemsettings.
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I just changed the color cartridge and the result is the same.
Could you restore the driver available with 10.04 LTS ?
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https://bugs.launchpad.net/bugs/910071
Title:
missing color
Hi Jerome,
The ink-levels are showing 0%. Is it the same in the hp-toolbox
supplies tab.
Please make sure that the ink cartridges are not empty.
Regards,
Goutam
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I don't have any Microsoft OS installed on this computer.
** Attachment added: hp-levels -g
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/910071/+attachment/2733077/+files/log.txt
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Hi Jerome,
The bmp image generated by the driver is color and i flashed the
.out file to another printer and it printed color. Looks like driver is
giving out the correct output according to the settings made in the
print dialogue box.
May be their could be some problem with your printer
Jérôme, you have 3 print queues instead of 2 as one got automatically
generated when plugging the printer. Please test now the queues which
you have created with hp-setup.
** Changed in: hplip (Ubuntu)
Status: New = Incomplete
** Changed in: hplip
Status: New = Incomplete
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** Attachment added: /var/log/syslog
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/910071/+attachment/2716161/+files/syslog
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Title:
** Attachment added: /var/log/cups/error_log
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/910071/+attachment/2716162/+files/error_log
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** Attachment added: /tmp//hpcups_job51.out
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/910071/+attachment/2716172/+files/hpcups_job51.out
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** Attachment added: /tmp/hpcupsfilterc_1.bmp.gz
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/910071/+attachment/2716175/+files/hpcupsfilterc_1.bmp.gz
** Changed in: hplip
Status: Incomplete = New
** Changed in: hplip (Ubuntu)
Status: Incomplete = New
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On the HP PhotoSmart C8100 (I do not have the DeskJet 920c) your
/tmp//hpcups_job51.out comes out in color.
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Title:
missing color with Deskjet
I unplugged the printer and removed all printers by using the KDE
systemsettings program.
Next, I ran sudo hp-setup. Finally I plugged the printer and clicked on
refresh, next, add printer.
However, the KDE systemsettings program currently shows 3 printer
configurations instead of 2.
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Hi Jerome,
Thanks for providing all the logs. The device HP Deskjet 920c has two
print queues :
DESKJET-920C
Type: Printer
Device URI: hp:/usb/DeskJet_920C?serial=HU18T6Q2BVBI
PPD: /etc/cups/ppd/DESKJET-920C.ppd
PPD Description: HP DeskJet 920C - CUPS+Gutenprint v5.2.7
Printer
** Changed in: hplip (Ubuntu)
Status: Incomplete = New
** Changed in: hplip
Status: Incomplete = New
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Title:
missing color with
Of course I installed the latest driver hplip-3.11.12 from
http://hplipopensource.com/hplip-web/gethplip.html before performing
tests described since comment #8.
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Hi Jérôme,
Sorry for the late response.
Can you please install the latest hplip-3.11.12. By downloading it from our
site http://hplipopensource.com/hplip-web/gethplip.html and install it by
running command sh hplip-3.11.12.run from the terminal.
Let us know if you are able to reproduce the
** Attachment added: file requested in comment #2
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/910071/+attachment/2689100/+files/DESKJET-920C.ppd
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In replay to comment #2 :
In my printer setup tool (KDE systemsettings program) :
- color model : RGB color
- color precision : normal
- print quality : standard
I tried to print the test page into the setup tool with the button
Imprimer la page de test (in english print the test page).
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In reply to comment #4
The printer test page from hp-setup tool or KDE systemsettings tool
shows only black (leaving white where colours were supposed to appear).
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In reply to comment #4
Performed step 1.
For step 2:
sudo service cups restart
Didn't perform step 3.
Sent printer test page for step 4.
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** Attachment added: comment #4 step 5
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/910071/+attachment/2689179/+files/debug.txt
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Title:
** Attachment added: comment #4 step 5 cups_log.txt
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/910071/+attachment/2689180/+files/cups_log.txt
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** Attachment added: hpcupsfilterc_1.bmp
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/910071/+attachment/2689190/+files/hpcupsfilterc_1.bmp
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** Attachment added: hp-check_-t.txt
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/910071/+attachment/2689193/+files/hp-check_-t.txt
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** Attachment added: hpcups_job35.out
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/910071/+attachment/2689192/+files/hpcups_job35.out
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Can you attach your PPD file /etc/cups/ppd/DESKJET-920C.ppd? Can you
check the default option settings in your printer setup tool? Can you
also check the option settings in the application you are using and also
attach the file which you have printed? Repeat the print job following
the
To the HPLIP developers at HP, can someone have a look into this?
Thanks.
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Title:
missing color with Deskjet 920c
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Title:
missing color with Deskjet 920c
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