[Bug 1460080] Re: HP laserjet 1018 no longer works
Please follow the instructions of the section "CUPS error_log" on https://wiki.ubuntu.com/DebuggingPrintingProblems for printing the test page. ** Changed in: hplip (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1460080 Title: HP laserjet 1018 no longer works To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1460080/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
RE: [Bug 1460080] Re: HP laserjet 1018 no longer works
Hi Goutam, I tried sudo hp-plugin, three times, without success. I get the result you see in the screenshot I am including above. Apparently it's a problem with the URI of the printer. On checking the properties of the printer I found this: Device URI: usb//HP/LaserJet%201018?serial=LF04EKT I tried editing it to: Device URI: socket://localhost:9100 but it didn't do any good. Any help you can give me on this would be profoundly appreciated. Thanks a lot, Tristram > Date: Wed, 12 Aug 2015 04:13:37 + > From: gouta...@gmail.com > To: tdshor...@hotmail.com > Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works > > Hi Tristram, > > Run command 'sudo hp-plugin' in terminal to install the plugin files > required by this printer. > > Thanks, > Goutam > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1460080 > > Title: > HP laserjet 1018 no longer works > > Status in HPLIP: > Incomplete > Status in hplip package in Ubuntu: > New > > Bug description: > My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I > installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked > fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried > everything I can think of: upgrading HPLIP, removing HPLIP and installing an > alternative driver (foomatic), deleting and adding the printer, nothing > works. I have also downloaded and installed all updates to Ubuntu. I have > noticed, checking through previous bug reports, that this appears to be a > recurring problem: people's HP printers work OK until, on upgrading Ubuntu, > they suddenly stopped working. Can it be that beta versions are not being > properly tested? Having spent most of yesterday on this problem, and having > being seriously ticked off by my boss, about it, I am unwilling to spend > further time on it. I was going to include some screens shots to support my > case, but I can't see how to do this. Here are some more details: > As of now: > listed printers are: Canon ip1900 series > HP Laserjet 1018 (default) / Enabled --> > OK / Shared --> OK > > Description: Hewlett-Packard HP LaserJet 1018 > > Location: tristram-Aspire-5570Z > > Device URI: usb://HP/LaserJet%201018?serial=LF04EKT > Make > and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended) > > Printer state: Idle - Sending data to printer. > > Trying to print a test page produces a little box that says: "Submitted - > Test page submitted as job (whatever)" > Noticing that, above, the driver appears to be set to Foomatic, I tried > changing it. Now it reads: > Make > and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin > > I pressed the "Print Test Page" button, and got: "Submitted - Test page > submitted as job 64". As usual, nothing happens. > All this time, the printer is turned on, and connected to my laptop via USB > cable, needless to say. On viewing Document print status I have: Job: 64 > /User: tristram /Document: Test Page / Printer: > Hewlett-Packard-HP-LaserJet-1018 / Size: 1k /Time submitted: 11 minutes ago / > Status (printer appears with a red sign) : Stopped - Printer error > On viewing job attributes, I have (for instance, a screen shot would be > really useful here): > job-more-info: http://localhost:631/jobs/64 (...) > job-printer-state-message: Filter failed > job-printer-state-reasons: ['hplip.plugin-error'] (...) > job-state-reasons: job-completed-with-errors (...) > > There's more info in this report, but I don't know what you need... > > I hope this is enough for you people to work on. Meanwhile, I'm > seriously thinking of downgrading my Ubuntu version to what it was > before, and HPLIP also, except that I don't know for sure what the > working version was > > Thank you very much, > > Tristram > > ProblemType: Bug > DistroRelease: Ubuntu 15.04 > Package: hplip 3.15.2-0ubuntu4.1 > ProcVersionSignature: Ubuntu 3.19.0-18.18-generic 3.19.6 > Uname: Linux 3.19.0-18-generic i686 > ApportVersion: 2.17.2-0ubuntu1.1 > Architecture: i386 >
[Bug 1460080] Re: HP laserjet 1018 no longer works
The URI must be something using the "hp" CUPS backend, either hp:/usb/... or hp:/net/ I have hp:/usb/Deskjet_2640_series?serial=BR52AFC2TR0601 hp:/net/Deskjet_2540_series?zc=HP5CB901E7DDC7 but my printers do not need the plugin. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1460080 Title: HP laserjet 1018 no longer works To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1460080/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
RE: [Bug 1460080] Re: HP laserjet 1018 no longer works
Hi Till!
Thank you for answering...
Well, I have two versions of an HP 1018 printer in my list of printers,
so I desabled the one called "Hewlett-Packard-HP-LaserJet-1018, which
hp-check doesn't seem to recognise as a printer ("Type: Unknown"), and
enabled the other one. There is still a problem, however, apparently
with the HP_Laserjet_1018.ppd file
I'm including the output of the hp-check -t command.
Thank you for your time.
Regards,
Tristram
> Date: Tue, 3 Nov 2015 15:25:56 +
> From: 1460...@bugs.launchpad.net
> To: tdshor...@hotmail.com
> Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works
>
> The URI must be something using the "hp" CUPS backend, either
> hp:/usb/... or hp:/net/ I have
>
> hp:/usb/Deskjet_2640_series?serial=BR52AFC2TR0601
> hp:/net/Deskjet_2540_series?zc=HP5CB901E7DDC7
>
> but my printers do not need the plugin.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1460080
>
> Title:
> HP laserjet 1018 no longer works
>
> Status in HPLIP:
> Incomplete
> Status in hplip package in Ubuntu:
> New
>
> Bug description:
> My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I
> installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked
> fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried
> everything I can think of: upgrading HPLIP, removing HPLIP and installing an
> alternative driver (foomatic), deleting and adding the printer, nothing
> works. I have also downloaded and installed all updates to Ubuntu. I have
> noticed, checking through previous bug reports, that this appears to be a
> recurring problem: people's HP printers work OK until, on upgrading Ubuntu,
> they suddenly stopped working. Can it be that beta versions are not being
> properly tested? Having spent most of yesterday on this problem, and having
> being seriously ticked off by my boss, about it, I am unwilling to spend
> further time on it. I was going to include some screens shots to support my
> case, but I can't see how to do this. Here are some more details:
> As of now:
> listed printers are: Canon ip1900 series
> HP Laserjet 1018 (default) / Enabled -->
> OK / Shared --> OK
>
> Description: Hewlett-Packard HP LaserJet 1018
>
> Location: tristram-Aspire-5570Z
>
> Device URI: usb://HP/LaserJet%201018?serial=LF04EKT
> Make
> and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
>
> Printer state: Idle - Sending data to printer.
>
> Trying to print a test page produces a little box that says: "Submitted -
> Test page submitted as job (whatever)"
> Noticing that, above, the driver appears to be set to Foomatic, I tried
> changing it. Now it reads:
> Make
> and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin
>
> I pressed the "Print Test Page" button, and got: "Submitted - Test page
> submitted as job 64". As usual, nothing happens.
> All this time, the printer is turned on, and connected to my laptop via USB
> cable, needless to say. On viewing Document print status I have: Job: 64
> /User: tristram /Document: Test Page / Printer:
> Hewlett-Packard-HP-LaserJet-1018 / Size: 1k /Time submitted: 11 minutes ago /
> Status (printer appears with a red sign) : Stopped - Printer error
> On viewing job attributes, I have (for instance, a screen shot would be
> really useful here):
> job-more-info: http://localhost:631/jobs/64 (...)
> job-printer-state-message: Filter failed
> job-printer-state-reasons: ['hplip.plugin-error'] (...)
> job-state-reasons: job-completed-with-errors (...)
>
> There's more info in this report, but I don't know what you need...
>
> I hope this is enough for you people to work on. Meanwhile, I'm
> seriously thinking of downgrading my Ubuntu version to what it was
> before, and HPLIP also, except that I don't know for sure what the
> working version was
>
> Thank you very much,
>
> Tristram
>
> ProblemType: Bug
> DistroRelease: Ubuntu 15.04
> Package: hplip 3.15.2-0ubuntu4.1
> ProcVersionSignature: Ubuntu 3.19.0-18.18-generic 3.1
FW: [Bug 1460080] Re: HP laserjet 1018 no longer works
Hi again...
More updates: the printer somehow printed a test page, which made me
think perhaps all was now ok. However, attempts to print from Firefox's
adobe add-on, and from the Text Editor, failed. On opening the HP device
manager I got an error alert, as in the picture I've adjoined..
I don't know what I'm doing wrong, and I'm really sorry to be such a
bother to you people, but I don't seem to be able to solve this on my
own.
Looking again at the Printer test page, I see it gives a blank, for the
parameter Printer Location: which is a bit odd. The report from hp-check gives
the uri as
Device URI: hp:/usb/HP_LaserJet_1018?serial=LF04EKT
, which looks ok, I think?
Well, I'll leave this in your hands, as I have no idea on what to do
next.
Best regards, and thanks,
Tristram
From: tdshor...@hotmail.com
To: 1460...@bugs.launchpad.net
Subject: RE: [Bug 1460080] Re: HP laserjet 1018 no longer works
Date: Tue, 3 Nov 2015 14:01:35 -0300
Hi Till!
Thank you for answering...
Well, I have two versions of an HP 1018 printer in my list of printers,
so I desabled the one called "Hewlett-Packard-HP-LaserJet-1018, which
hp-check doesn't seem to recognise as a printer ("Type: Unknown"), and
enabled the other one. There is still a problem, however, apparently
with the HP_Laserjet_1018.ppd file
I'm including the output of the hp-check -t command.
Thank you for your time.
Regards,
Tristram
> Date: Tue, 3 Nov 2015 15:25:56 +
> From: 1460...@bugs.launchpad.net
> To: tdshor...@hotmail.com
> Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works
>
> The URI must be something using the "hp" CUPS backend, either
> hp:/usb/... or hp:/net/ I have
>
> hp:/usb/Deskjet_2640_series?serial=BR52AFC2TR0601
> hp:/net/Deskjet_2540_series?zc=HP5CB901E7DDC7
>
> but my printers do not need the plugin.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1460080
>
> Title:
> HP laserjet 1018 no longer works
>
> Status in HPLIP:
> Incomplete
> Status in hplip package in Ubuntu:
> New
>
> Bug description:
> My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I
> installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked
> fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried
> everything I can think of: upgrading HPLIP, removing HPLIP and installing an
> alternative driver (foomatic), deleting and adding the printer, nothing
> works. I have also downloaded and installed all updates to Ubuntu. I have
> noticed, checking through previous bug reports, that this appears to be a
> recurring problem: people's HP printers work OK until, on upgrading Ubuntu,
> they suddenly stopped working. Can it be that beta versions are not being
> properly tested? Having spent most of yesterday on this problem, and having
> being seriously ticked off by my boss, about it, I am unwilling to spend
> further time on it. I was going to include some screens shots to support my
> case, but I can't see how to do this. Here are some more details:
> As of now:
> listed printers are: Canon ip1900 series
> HP Laserjet 1018 (default) / Enabled -->
> OK / Shared --> OK
>
> Description: Hewlett-Packard HP LaserJet 1018
>
> Location: tristram-Aspire-5570Z
>
> Device URI: usb://HP/LaserJet%201018?serial=LF04EKT
> Make
> and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended)
>
> Printer state: Idle - Sending data to printer.
>
> Trying to print a test page produces a little box that says: "Submitted -
> Test page submitted as job (whatever)"
> Noticing that, above, the driver appears to be set to Foomatic, I tried
> changing it. Now it reads:
> Make
> and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin
>
> I pressed the "Print Test Page" button, and got: "Submitted - Test page
> submitted as job 64". As usual, nothing happens.
> All this time, the printer is turned on, and connected to my laptop via USB
> cable, needless to say. On viewing Document print status I have: Job: 64
> /User: tristram /Document: Test Page / Printer:
> Hewlett-Packard-HP-LaserJet-1018 / Size: 1k /Time submitted: 11 minutes ag
RE: [Bug 1460080] Re: HP laserjet 1018 no longer works
Hi Till! Sorry I didn't answer before. I was at home, not near the hp printer. I have again tried to print. As I had uninstalled HPLIP, I re-installed it. The version is now: 3.15.4. Device Manager Version 15.0 (Qt4). It still doesn't work. I get a notice which says: Print job failed - required plugin missing. If you could help I would be really grateful. Best regards, Tristram Date: Mon, 27 Jul 2015 13:59:31 + From: 1460...@bugs.launchpad.net To: tdshor...@hotmail.com Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works ** Changed in: hplip (Ubuntu) Assignee: (unassigned) = Till Kamppeter (till-kamppeter) -- You received this bug notification because you are subscribed to the bug report. https://bugs.launchpad.net/bugs/1460080 Title: HP laserjet 1018 no longer works Status in HPLIP: Incomplete Status in hplip package in Ubuntu: New Bug description: My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details: As of now: listed printers are: Canon ip1900 series HP Laserjet 1018 (default) / Enabled -- OK / Shared -- OK Description: Hewlett-Packard HP LaserJet 1018 Location: tristram-Aspire-5570Z Device URI: usb://HP/LaserJet%201018?serial=LF04EKT Make and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended) Printer state: Idle - Sending data to printer. Trying to print a test page produces a little box that says: Submitted - Test page submitted as job (whatever) Noticing that, above, the driver appears to be set to Foomatic, I tried changing it. Now it reads: Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin I pressed the Print Test Page button, and got: Submitted - Test page submitted as job 64. As usual, nothing happens. All this time, the printer is turned on, and connected to my laptop via USB cable, needless to say. On viewing Document print status I have: Job: 64 /User: tristram /Document: Test Page / Printer: Hewlett-Packard-HP-LaserJet-1018 / Size: 1k /Time submitted: 11 minutes ago / Status (printer appears with a red sign) : Stopped - Printer error On viewing job attributes, I have (for instance, a screen shot would be really useful here): job-more-info: http://localhost:631/jobs/64 (...) job-printer-state-message: Filter failed job-printer-state-reasons: ['hplip.plugin-error'] (...) job-state-reasons: job-completed-with-errors (...) There's more info in this report, but I don't know what you need... I hope this is enough for you people to work on. Meanwhile, I'm seriously thinking of downgrading my Ubuntu version to what it was before, and HPLIP also, except that I don't know for sure what the working version was Thank you very much, Tristram ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: hplip 3.15.2-0ubuntu4.1 ProcVersionSignature: Ubuntu 3.19.0-18.18-generic 3.19.6 Uname: Linux 3.19.0-18-generic i686 ApportVersion: 2.17.2-0ubuntu1.1 Architecture: i386 CupsErrorLog: E [29/May/2015:09:53:50 -0300] [cups-deviced] PID 12270 (hpfax) stopped with status 1! E [29/May/2015:09:54:39 -0300] [cups-deviced] PID 12722 (hpfax) stopped with status 1! W [29/May/2015:09:55:28 -0300] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Hewlett-Packard-HP-LaserJet-1018-Gray..' already exists CurrentDesktop: Unity Date: Fri May 29 10:00:31 2015 InstallationDate: Installed on 2015-01-15 (134 days ago) InstallationMedia: Ubuntu 14.10 Utopic Unicorn
[Bug 1460080] Re: HP laserjet 1018 no longer works
Hi Tristram, Run command 'sudo hp-plugin' in terminal to install the plugin files required by this printer. Thanks, Goutam -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1460080 Title: HP laserjet 1018 no longer works To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1460080/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1460080] Re: HP laserjet 1018 no longer works
** Changed in: hplip (Ubuntu) Assignee: (unassigned) = Till Kamppeter (till-kamppeter) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1460080 Title: HP laserjet 1018 no longer works To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1460080/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1460080] Re: HP laserjet 1018 no longer works
Tristram, you can find out which version of hplip you have installed by entering dpkg -s hplip | grep Version (without quotes) in a terminal. Meanwhile, someone else is experiencing the same symptoms with Ubuntu 14.04. https://lists.ubuntu.com/archives/ubuntu-devel-discuss/2015-July/015605.html ** Changed in: hplip (Ubuntu) Status: Incomplete = New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1460080 Title: HP laserjet 1018 no longer works To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1460080/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
RE: [Bug 1460080] Re: HP laserjet 1018 no longer works
Hi Till! Thank you for your time: I've tried to work out what my version of HPLIP is, but haven't managed. However, on starting up my computer, I get the following error: (please see adjoined files). On opening the dash, clicking on HPLIP Toolbox produces no result at all. I've also tried some commands on the terminal, but haven't had any success there either. Sorry about being such a newby. Thanks again, Tristram Date: Sat, 30 May 2015 00:04:04 + From: 1460...@bugs.launchpad.net To: tdshor...@hotmail.com Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works Which is the HPLIP which you have actually installed? Is it the 3.15.2 which is part of Ubuntu 15.04 or did you install an HPLIP directly from HP's site (3.15.4)? I ask because you get Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin but the automatically added info in this bug report reads: Package: hplip 3.15.2-0ubuntu4.1 Note that your Ubuntu package of HPLIP (3.15.2-0ubuntu4.1) has bug 1422004 fixed. The version from HP does not necessarily contain this fix. -- You received this bug notification because you are subscribed to the bug report. https://bugs.launchpad.net/bugs/1460080 Title: HP laserjet 1018 no longer works Status in HP Linux Imaging and Printing: Incomplete Status in hplip package in Ubuntu: Incomplete Bug description: My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details: As of now: listed printers are: Canon ip1900 series HP Laserjet 1018 (default) / Enabled -- OK / Shared -- OK Description: Hewlett-Packard HP LaserJet 1018 Location: tristram-Aspire-5570Z Device URI: usb://HP/LaserJet%201018?serial=LF04EKT Make and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended) Printer state: Idle - Sending data to printer. Trying to print a test page produces a little box that says: Submitted - Test page submitted as job (whatever) Noticing that, above, the driver appears to be set to Foomatic, I tried changing it. Now it reads: Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin I pressed the Print Test Page button, and got: Submitted - Test page submitted as job 64. As usual, nothing happens. All this time, the printer is turned on, and connected to my laptop via USB cable, needless to say. On viewing Document print status I have: Job: 64 /User: tristram /Document: Test Page / Printer: Hewlett-Packard-HP-LaserJet-1018 / Size: 1k /Time submitted: 11 minutes ago / Status (printer appears with a red sign) : Stopped - Printer error On viewing job attributes, I have (for instance, a screen shot would be really useful here): job-more-info: http://localhost:631/jobs/64 (...) job-printer-state-message: Filter failed job-printer-state-reasons: ['hplip.plugin-error'] (...) job-state-reasons: job-completed-with-errors (...) There's more info in this report, but I don't know what you need... I hope this is enough for you people to work on. Meanwhile, I'm seriously thinking of downgrading my Ubuntu version to what it was before, and HPLIP also, except that I don't know for sure what the working version was Thank you very much, Tristram ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: hplip 3.15.2-0ubuntu4.1 ProcVersionSignature: Ubuntu 3.19.0-18.18-generic 3.19.6 Uname: Linux 3.19.0-18-generic i686 ApportVersion: 2.17.2-0ubuntu1.1 Architecture: i386 CupsErrorLog: E [29/May/2015:09:53:50 -0300] [cups
RE: [Bug 1460080] Re: HP laserjet 1018 no longer works
Hi Till! Thank you for your time: I've tried to work out what my version of HPLIP is, but haven't managed. However, on starting up my computer, I get the following error: (please see adjoined files). On opening the dash, clicking on HPLIP Toolbox produces no result at all. I've also tried some commands on the terminal, but haven't had any success there either. Sorry about being such a newby. Thanks again, Tristram Date: Sat, 30 May 2015 00:04:04 + From: 1460...@bugs.launchpad.net To: tdshor...@hotmail.com Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works Which is the HPLIP which you have actually installed? Is it the 3.15.2 which is part of Ubuntu 15.04 or did you install an HPLIP directly from HP's site (3.15.4)? I ask because you get Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin but the automatically added info in this bug report reads: Package: hplip 3.15.2-0ubuntu4.1 Note that your Ubuntu package of HPLIP (3.15.2-0ubuntu4.1) has bug 1422004 fixed. The version from HP does not necessarily contain this fix. -- You received this bug notification because you are subscribed to the bug report. https://bugs.launchpad.net/bugs/1460080 Title: HP laserjet 1018 no longer works Status in HP Linux Imaging and Printing: Incomplete Status in hplip package in Ubuntu: Incomplete Bug description: My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details: As of now: listed printers are: Canon ip1900 series HP Laserjet 1018 (default) / Enabled -- OK / Shared -- OK Description: Hewlett-Packard HP LaserJet 1018 Location: tristram-Aspire-5570Z Device URI: usb://HP/LaserJet%201018?serial=LF04EKT Make and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended) Printer state: Idle - Sending data to printer. Trying to print a test page produces a little box that says: Submitted - Test page submitted as job (whatever) Noticing that, above, the driver appears to be set to Foomatic, I tried changing it. Now it reads: Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin I pressed the Print Test Page button, and got: Submitted - Test page submitted as job 64. As usual, nothing happens. All this time, the printer is turned on, and connected to my laptop via USB cable, needless to say. On viewing Document print status I have: Job: 64 /User: tristram /Document: Test Page / Printer: Hewlett-Packard-HP-LaserJet-1018 / Size: 1k /Time submitted: 11 minutes ago / Status (printer appears with a red sign) : Stopped - Printer error On viewing job attributes, I have (for instance, a screen shot would be really useful here): job-more-info: http://localhost:631/jobs/64 (...) job-printer-state-message: Filter failed job-printer-state-reasons: ['hplip.plugin-error'] (...) job-state-reasons: job-completed-with-errors (...) There's more info in this report, but I don't know what you need... I hope this is enough for you people to work on. Meanwhile, I'm seriously thinking of downgrading my Ubuntu version to what it was before, and HPLIP also, except that I don't know for sure what the working version was Thank you very much, Tristram ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: hplip 3.15.2-0ubuntu4.1 ProcVersionSignature: Ubuntu 3.19.0-18.18-generic 3.19.6 Uname: Linux 3.19.0-18-generic i686 ApportVersion: 2.17.2-0ubuntu1.1 Architecture: i386 CupsErrorLog: E [29/May/2015:09:53:50 -0300] [cups
[Bug 1460080] Re: HP laserjet 1018 no longer works
Can you run hp-plugin in a terminal window and follow the instructions on the screen. ** Changed in: hplip (Ubuntu) Status: New = Incomplete ** Also affects: hplip Importance: Undecided Status: New ** Changed in: hplip Status: New = Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1460080 Title: HP laserjet 1018 no longer works To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1460080/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
RE: [Bug 1460080] Re: HP laserjet 1018 no longer works
Hi Till, I typed in hp-plugin in the terminal but I got and error (see file please). What did I do wrong? Thanks, Tristram Date: Fri, 29 May 2015 15:31:18 + From: 1460...@bugs.launchpad.net To: tdshor...@hotmail.com Subject: [Bug 1460080] Re: HP laserjet 1018 no longer works Can you run hp-plugin in a terminal window and follow the instructions on the screen. ** Changed in: hplip (Ubuntu) Status: New = Incomplete ** Also affects: hplip Importance: Undecided Status: New ** Changed in: hplip Status: New = Incomplete -- You received this bug notification because you are subscribed to the bug report. https://bugs.launchpad.net/bugs/1460080 Title: HP laserjet 1018 no longer works Status in HP Linux Imaging and Printing: Incomplete Status in hplip package in Ubuntu: Incomplete Bug description: My first experience of Ubuntu was Utopic Unicorn, about 2 months ago. I installed HPLIP, so as to use my HP Laserjet 1018 printer, and it all worked fine. On upgrading to Ubuntu 15.04, my printer stopped working. I have tried everything I can think of: upgrading HPLIP, removing HPLIP and installing an alternative driver (foomatic), deleting and adding the printer, nothing works. I have also downloaded and installed all updates to Ubuntu. I have noticed, checking through previous bug reports, that this appears to be a recurring problem: people's HP printers work OK until, on upgrading Ubuntu, they suddenly stopped working. Can it be that beta versions are not being properly tested? Having spent most of yesterday on this problem, and having being seriously ticked off by my boss, about it, I am unwilling to spend further time on it. I was going to include some screens shots to support my case, but I can't see how to do this. Here are some more details: As of now: listed printers are: Canon ip1900 series HP Laserjet 1018 (default) / Enabled -- OK / Shared -- OK Description: Hewlett-Packard HP LaserJet 1018 Location: tristram-Aspire-5570Z Device URI: usb://HP/LaserJet%201018?serial=LF04EKT Make and Model: HP LaserJet 1018 Foomatic/foo2zjs-z1 (recommended) Printer state: Idle - Sending data to printer. Trying to print a test page produces a little box that says: Submitted - Test page submitted as job (whatever) Noticing that, above, the driver appears to be set to Foomatic, I tried changing it. Now it reads: Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin I pressed the Print Test Page button, and got: Submitted - Test page submitted as job 64. As usual, nothing happens. All this time, the printer is turned on, and connected to my laptop via USB cable, needless to say. On viewing Document print status I have: Job: 64 /User: tristram /Document: Test Page / Printer: Hewlett-Packard-HP-LaserJet-1018 / Size: 1k /Time submitted: 11 minutes ago / Status (printer appears with a red sign) : Stopped - Printer error On viewing job attributes, I have (for instance, a screen shot would be really useful here): job-more-info: http://localhost:631/jobs/64 (...) job-printer-state-message: Filter failed job-printer-state-reasons: ['hplip.plugin-error'] (...) job-state-reasons: job-completed-with-errors (...) There's more info in this report, but I don't know what you need... I hope this is enough for you people to work on. Meanwhile, I'm seriously thinking of downgrading my Ubuntu version to what it was before, and HPLIP also, except that I don't know for sure what the working version was Thank you very much, Tristram ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: hplip 3.15.2-0ubuntu4.1 ProcVersionSignature: Ubuntu 3.19.0-18.18-generic 3.19.6 Uname: Linux 3.19.0-18-generic i686 ApportVersion: 2.17.2-0ubuntu1.1 Architecture: i386 CupsErrorLog: E [29/May/2015:09:53:50 -0300] [cups-deviced] PID 12270 (hpfax) stopped with status 1! E [29/May/2015:09:54:39 -0300] [cups-deviced] PID 12722 (hpfax) stopped with status 1! W [29/May/2015:09:55:28 -0300] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id 'Hewlett-Packard-HP-LaserJet-1018-Gray..' already exists CurrentDesktop: Unity Date: Fri May 29 10:00:31 2015 InstallationDate: Installed on 2015-01-15 (134 days ago) InstallationMedia: Ubuntu 14.10 Utopic Unicorn - Release i386 (20141022.1) Lpstat
[Bug 1460080] Re: HP laserjet 1018 no longer works
Which is the HPLIP which you have actually installed? Is it the 3.15.2 which is part of Ubuntu 15.04 or did you install an HPLIP directly from HP's site (3.15.4)? I ask because you get Make and Model: HP LaserJet 1018, hpcups 3.15.4, requires proprietary plugin but the automatically added info in this bug report reads: Package: hplip 3.15.2-0ubuntu4.1 Note that your Ubuntu package of HPLIP (3.15.2-0ubuntu4.1) has bug 1422004 fixed. The version from HP does not necessarily contain this fix. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1460080 Title: HP laserjet 1018 no longer works To manage notifications about this bug go to: https://bugs.launchpad.net/hplip/+bug/1460080/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
