[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Launchpad Bug Tracker]

This bug was fixed in the package ubuntu-docs - 17.04.1

---
ubuntu-docs (17.04.1) zesty; urgency=medium

  * scripts/validate.sh:
- Modified so it can be called via a symlink from 'ubuntu-help/C'
  or 'html'.
  * power-hibernate.page:
- Changed command due to upstart->systemd transition.
  * Bump version to 17.04 / zesty.
  * html/ubuntu.xsl:
- Make unordered lists bulleted and not numbered (LP: #1649554).
  * keyboard-layouts.page:
- Note about how to show rarely used xkb layout variants.
  * Updated ubuntu-help.pot.
  * debian/compat, debian/control:
- Bump to debhelper version 9

  [ Chris Perry ]
  * tips-specialchars.page:
- Section "Compose key" updated (LP: #1624778).
  * addremove-ppa.page:
- Revise PPA description (LP: #1628706).
  * keyboard-layouts.page:
- Move text of marginal note.
  * mouse-middleclick.page, mouse-touchpad-click.page:
- Revise description of middle-click from touchpad (LP: #1617718).
  * power-lowpower.page:
- Update since related control in "System Settings -> Power" has
  been removed (LP: #1599264, LP: #1641786).
  * accounts-add.page, net-firewall-on-off.page:
- Minor clarifications.
  * net-wireless-*.page, net-problem.page:
- GUI conformity modifications (LP: #1637126)
- New shared section (LP: #977251)
  * addremove-install.page, addremove-remove.page:
- Clearer description of Ubuntu Software's focus on applications
  (LP: #1637861).
- Mentioning of snaps (LP: #1658785).
  * printing-setup.page:
- Section about network printer added (LP: #1630272).
  * mouse-mousekeys.page:
- Improved description of mouse keys (LP: #964727).
  * disk-*.page:
- GUI conformity modifications (LP: #1651360).
  * List type explicitly stated on multiple pages.
  * addremove-creator.page:
- New page describing Startup Disk Creator (LP: #1569532).
  * security-settings.page:
- New page describing the Security & Privacy panel in System
  Settings (LP: #1200381).

  [ Doug Smythies ]
  * scripts/validate.sh:
- Changed to --strict validation.
  * ubuntu-help/C/legal.xml:
- Specify https to avoid a "permanently moved" redirection.

 -- Gunnar Hjalmarsson   Mon, 20 Feb 2017 15:11:00
+0100

** Changed in: ubuntu-docs (Ubuntu)
   Status: Fix Committed => Fix Released

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Title:
  The "Official Documentation" for Ubuntu 16.04 does not include correct
  instructions on installing Printers.

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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Gunnar Hjalmarsson]

Yes, agreed. The desktop guide will never cover everything.

** Changed in: ubuntu-docs (Ubuntu)
   Status: In Progress => Fix Committed

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Title:
  The "Official Documentation" for Ubuntu 16.04 does not include correct
  instructions on installing Printers.

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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Chris Perry]

@Gunnar. In the desktop help we now cover adding a network printer (the
update planned for 17.04) but we don't cover the seven options below
"Find Network Printer" in the New Printer dialog box. I don't understand
what they do so I can't write them up. Can we mark this bug FIX
COMMITTED and work out how to cover the seven options if/when someone
files a bug about them not being documented?

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Title:
  The "Official Documentation" for Ubuntu 16.04 does not include correct
  instructions on installing Printers.

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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Pete]

Hi Chris,

I went through your updated instructions. I deleted and reinstalled
printers on Ubuntu 16.04 system.

The updated instructions work fine, thanks! Following the procedure the
printer still has the Device URI error issue (character string). But
following your last bit below a user will quickly be able to now resolve
the issue.

Note: "If you've set up a network printer and it won't print, check the
Device URI field in the printer settings. It should display the
printer's IP address. If it doesn't then correct it."

I update my Device URI to the IP and print jobs now print successfully.

I will submit a new bug report for the printer installation wizard
creating the incorrect Device URI.

Thanks again!

Pete

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  The "Official Documentation" for Ubuntu 16.04 does not include correct
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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Chris Perry]

Hi Pete, I've done a new draft (link below). Could you check the draft
again?

I added a step (step 8) about choosing a driver and installing it. I
also added a brief note/warning about the "Device URI" problem. I think
the warning applies to people who haven't followed the procedure, since
anyone who followed the procedure won't have the problem?

It sounds to me as if the "Device URI" problem is a software bug. Would
you be willing to file another bug (a non-documentation bug) for it?

Regards,

Chris.

http://people.ubuntu.com/~gunnarhj/printing-setup.html

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  The "Official Documentation" for Ubuntu 16.04 does not include correct
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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Chris Perry]

Hi Pete, thanks for testing the updated instructions and thanks for the
pdf file. I find it useful to see the screenshots (I'm not able to try
the instructions out myself). I'll have a think about what to do and get
back to you (probably later this week). Regards, Chris.

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Title:
  The "Official Documentation" for Ubuntu 16.04 does not include correct
  instructions on installing Printers.

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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Pete]

Hi Chris,

I just tested the updated instructions tonight on another Ubuntu 16.04
system.

Your instructions on 17.04 appear correct and work for 16.04. But this
is assuming the printer Device URI is created correctly. If it doesn't
though (as in my case) the user may have to manually change that to the
IP address. So it may be worth adding this into the instructions.
Something to the effect "If the printer fails to print, and you know
your Printers IP address change your Device URI / Host Name" (Printer >
Right-click > Properties > Device URI, click "Change"). This will save
users a lot of time looking online on a work around.

Don't honestly know how the auto-assigned Device URI is supposed to
work. I assume its based on a broadcast name of the printer.

However, if its useful to you, I have attached a PDF of my installation,
including screenshots as an example.

Also Gunnar is probably correct in this is similar to this bug #1320381
(linked above). So I am going to try these instructions with some other
printer models and post back if the printer Device URI is correctly
identified. It may be a few days before I have access to addition
printers however.

Thanks!

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  The "Official Documentation" for Ubuntu 16.04 does not include correct
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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Pete]

Here is my example installing a network printer: Brother DCP-L2540DW
(Static IP: 192.168.1.20), on Ubuntu 16.04 machine.


** Attachment added: "Ubuntu16.04_Add_Network_Printer_Example.pdf"
   
https://bugs.launchpad.net/ubuntu/+source/ubuntu-docs/+bug/1630272/+attachment/4774687/+files/Ubuntu16.04_Add_Network_Printer_Example.pdf

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  The "Official Documentation" for Ubuntu 16.04 does not include correct
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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Doug Smythies]

I've been trying to follow and test this stuff. It turns out that Epson
does not provide drivers for linux, so I am trying to install an
OpenPrinting.org driver that I found. It depends on the lsb package,
which refuses to install on my 16.10 test LapTop due to dependency
issues, which make no sense to me because it is pretty much just a basic
installation. I don't have time for a saga at the moment.

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  The "Official Documentation" for Ubuntu 16.04 does not include correct
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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Chris Perry]

Hi Pete, yes many thanks for reviewing the first procedure on the page.
Here's a new draft. Is that OK now?

http://people.ubuntu.com/~gunnarhj/printing-setup.html

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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Gunnar Hjalmarsson]

Thank you very much for your input, Pete. Leaving to Chris to consider
it further.

The issue with the automatically assigned device URI reminds me of bug
#1320381 which I filed a couple of years ago. That was also a Brother
printer, but connected via an USB port. Can't help wondering if Brother
printers are harder to install on Ubuntu than other printers.

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Title:
  The "Official Documentation" for Ubuntu 16.04 does not include correct
  instructions on installing Printers.

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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Pete]

I apologize in my delay in replying. I tested the printer instructions
you provided under Ubuntu 16.04.

In the beginning of the instructions for 16.04 it says:

“You do not need to select whether you want to install network or local
printer now. They are listed in one window.”

I actually have to choose “Network” to proceed.  I think the
instructions for 17.04 are better, and work for 16.04 as well, but
neither instructions work without a few changes in the process. See
process below.

Using your instructions as a base, here is what I had to do. I confirmed
this process on three machines running Ubuntu 16.04, using the same
network printer. Perhaps others can confirm.

Below are my instructions, note: step 4 is edited, and step 5 is an
additional step.

--

To set up a network printer:

1. It's assumed that the printer is connected to your network. Click the icon 
at the far right of the menu bar and select System Settings.
2. Open Printers.
3. Click Add.
4. Click “Network”. If your printer is listed in the Devices list, select it; 
otherwise if you know the printer's IP address, select Find Network Printer, 
enter the IP address in the Host field, and click Find.
5. Once you select your printer the HOST field may be auto-populated with 
information based on your selected printer (example: “BRN30055C829554”). Delete 
this and enter your printers IP Address.
6. Click Forward and wait while the system searches for drivers. 
7. You can customize the printer's name, description, and location if you like. 
When finished, click Apply.
8. You can now print a test page or click Cancel to skip that step.

--

Explanation:

If I accept all defaults when installing the network printer via the
GUI, the GUI auto populates my HOST field with “BRN30055C829554” (for my
Brother network printer). It then appears to grab an acceptable driver
and install the printer successfully. The printer appears in the
printers section but no jobs print.

Note: I noticed the wizard automatically assigns the Device URI:
"lpd://BRN30055C829554/BINARY_P1".

When I manually changed the "Device URI" to "http://192.168.1.20/; the
printer printed successfully. However I could not just enter the IP
address (192.168.1.20) directly, I had to enter in the "htt:///"

Alternately I could also select the printer properties (*after
installation), and in the GUI next to "Device URI" select "Change". Here
I have to wait a second, then I get the option to change the "HOST"
field. If I enter the printer IP "192.168.1.20" and save settings, the
device ID field changes to "lpd://192.168.1.20/BINARY_P1". I can then
successfully print a test page.

Basically it appears when letting the Ubuntu printer wizard GUI select
the printer port/Device-UI it doesn't do it correctly (*non IP).
Printing fails. You must manually enter the devices IP address. I have
found no other way to get this to work. I confirmed this behavior on
several machines. Perhaps others here can test and confirm this.

For users who know their printers IP address (and its set to STATIC)
this method should work always. It appears though that printing to the
printer MAC or Device URI it auto detects and populates does not work. I
don't know if this is a bug, or a limitation.

I See these interfaces on Windows printer Ports for clients a lot (that
way a user doesn't have to specify an IP address), which is nice if a
user is someone who is non-technical and doesn't know the printer
address. However for me this auto-detect wizard doesn't work with out
specifying the IP.

If the IP must be specified perhaps the directions may need to clarify
that.

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  The "Official Documentation" for Ubuntu 16.04 does not include correct
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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Pete]

Sure will test the procedure out on the network printers / computers on
our network with Ubuntu and reply back. Thanks!

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  The "Official Documentation" for Ubuntu 16.04 does not include correct
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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Chris Perry]

I've written a draft and asked for comments on it on the ubuntu-doc
mailing list (link below). If anyone subscribed to this bug (Pete?)
wants to comment too that would be very good. There's no need to post on
the mailing list, just add a comment to this bug and I'll see it.
Regards, Chris.

https://lists.ubuntu.com/archives/ubuntu-doc/2016-October/020232.html

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  The "Official Documentation" for Ubuntu 16.04 does not include correct
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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Launchpad Bug Tracker]

** Branch linked: lp:~clissold345/ubuntu-docs/fix-for-1630272

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Title:
  The "Official Documentation" for Ubuntu 16.04 does not include correct
  instructions on installing Printers.

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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Chris Perry]

** Changed in: ubuntu-docs (Ubuntu)
 Assignee: (unassigned) => Chris Perry (clissold345)

** Changed in: ubuntu-docs (Ubuntu)
   Status: Confirmed => In Progress

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Title:
  The "Official Documentation" for Ubuntu 16.04 does not include correct
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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Pete]

> I tried both methods, and they both found the printer. On my LAN my
Epson workforce pro 4530 is "epson-wp" at 192.168.111.110. However with
both methods it seemed to find and list it about 70 times.


Yes I have had similar issues when installing a network printer. I feel 
installing the Network Printer in Ubuntu is rather 'messed up' as you said. 
That is pretty accurate. 

I wish there was a straight forward process of selecting a printer via
HOST, and pointing to a driver if needed (if your printer is not
listed), and then your done.

---

A few weeks ago I setup a Brother DCPL2540DW network printer (static IP
192.168.1.15), but the model was not listed in Ubuntu's Add-Printer. I
downloaded the print driver from Brothers website for Linux (they
provide Deb & RPM formats.

The Brother Driver Install Tool works beautifully. Its a small Bash
script you run, and it downloads & installed the print drivers (via deb)
for you. "The tool will install LPR, CUPSwrapper driver and scanner
driver (for scanner models)."

http://support.brother.com/g/b/downloadlist.aspx?c=us=en=dcpl2540dw_us_as=128

Following Brothers simple instructions on the download screen, you
select "Yes" for "Device URI" and you can specify the IP address *(See
below).

Note this installs the printer & scanner completely in Linux, and you
don't need to use the Add Printer option in Ubuntu at all. But this only
works if your printer vendors provides instructions to install their own
printer installation software.

It would be better though to simply install the printer using the Ubuntu
GUI as its designed.


Will you specify the Device URI? [y/N] ->Y

0: ipp
1: ipps
2: lpd
3: socket
4: beh
5: hp
6: https
7: ipp14
8: smb
9: http
10: hpfax
11 (I): Specify IP address.
select the number of destination Device URI. ->6

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Title:
  The "Official Documentation" for Ubuntu 16.04 does not include correct
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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Doug Smythies]

> I assume users are supposed to select
> "Printers" > Add > Network Printer > "Find Network Printer" 
> and in the "HOST" field enter the IP address of your printer
> to get it to work. Is this correct? 

These days the printer should be found automatically. But yes,
specifying an IP address does work.

> I have no idea because the HOST name to me refers to the name on a
network.

I tried both methods, and they both found the printer. On my LAN my
Epson workforce pro 4530 is "epson-wp" at 192.168.111.110. However with
both methods it seemed to find and list it about 70 times.

Things do seem somewhat messed up with this process, and I have yet to
successfully install my network printer on my Yakkety test LapTop
computer.

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  The "Official Documentation" for Ubuntu 16.04 does not include correct
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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Pete]

One suggestion would be to change the link name in the page below from
"Set up a local printer" to "Set up a printer" (as you stated) in the
page below.

Ubuntu 16.04 Official Printing Documentation
https://help.ubuntu.com/lts/ubuntu-help/printing.html

And then in the subsequent page (for Setup a Printer) add different
sections. One for setting up a local printer (which you have already)
and another section for "Adding a Network Printer", and you can include
instructions to connect to a printer via IP address here (or CUPS, or
Windows printer server - SMB).

On this page:
https://help.ubuntu.com/lts/ubuntu-help/printing-setup.html


However please note, you may want to try these steps yourself first. I have 
tried adding a network printer on three machines running 16.04 (fresh installs) 
and all were confusing to me via the Add Printer GUI wizard. 

Once I selected "Printers" > Add > Network Printer. It found my Brother
Printer, and I thought it installed fine. I went to print and it said my
printer could not be found. If found it when installing, but I think the
IP address was not specified, so it would not print to it later. I think
this is because the installation process the user follows needs changed
*(hence updated documentation).

I assume users are supposed to select "Printers" > Add > Network Printer
> "Find Network Printer" and in the "HOST" field enter the IP address of
your printer to get it to work. Is this correct? I have no idea because
the HOST name to me refers to the name on a network.

Since the GUI wizard is not clear on how to install a network printer
perhaps the Official documentation can but updated to compensate for
this.

I eventually got the printer installed on a couple machines, but I tried
a few things to get printer to point to the IP address.

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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Doug Smythies]

My suggestion is that we change the title of "Set up a local printer" to
"Set up a printer" and then make the changes to cover both networked and
local therein. Why not a separate page? Because the steps are largely
the same.

Some new doc contributors are looking for relatively easy bug reports to
tackle. Any takers? If not, I'll assign myself this one in a few weeks.

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Title:
  The "Official Documentation" for Ubuntu 16.04 does not include correct
  instructions on installing Printers.

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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Doug Smythies]

I don't think it should go in the wireless section.
All we need is something that says "open settings" - "printers" - click on 
"ADD" - open the "network printer" pull down menu - follow the prompts.

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Title:
  The "Official Documentation" for Ubuntu 16.04 does not include correct
  instructions on installing Printers.

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[Bug 1630272] Re: The "Official Documentation" for Ubuntu 16.04 does not include correct instructions on installing Printers.

[Gunnar Hjalmarsson]

Thanks for your report!

There is quite some stuff about networking in other sections of the
desktop guide:

https://help.ubuntu.com/lts/ubuntu-help/net-wireless.html

For instance this:

https://help.ubuntu.com/lts/ubuntu-help/net-wireless-adhoc.html

Possibly the printing section could be improved with a couple of links.
However, personally I'm not tech savvy at all on networking.

What do you think, Pete? Is something in the net-wireless section
helpful in this respect?

** Changed in: ubuntu-docs (Ubuntu)
   Importance: Undecided => Wishlist

** Changed in: ubuntu-docs (Ubuntu)
   Status: New => Confirmed

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https://bugs.launchpad.net/bugs/1630272

Title:
  The "Official Documentation" for Ubuntu 16.04 does not include correct
  instructions on installing Printers.

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