[Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
Experiencing the same problem with Ubuntu 20.04 on Dell Inspiron 7370 (Bios Version 1.13.1, but I don't know it matters.) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
[Expired for linux (Ubuntu) because there has been no activity for 60 days.] ** Changed in: linux (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
Please file an upstream bug at intel graphics upstream: https://gitlab.freedesktop.org/drm/intel/wikis/How-to-file-i915-bugs -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
Tested. Is present also in the latest drm-tip kernel. There is something I have found that may help: If I install Ubuntu 16.04.0, the issue is not present, but once I update (apt-get upgrade) the problem appears, but there is the interesting detail: if I start the upgraded 16.04 with the initial kernel, the issue is still happening, so... Maybe is not a kernel related issue? Or a mix of the kernel and something else? El mié., 20 de mayo de 2020 7:50 a. m., Kai-Heng Feng < kai.heng.f...@canonical.com> escribió: > Hmm, please test latest drm-tip kernel: > https://kernel.ubuntu.com/~kernel-ppa/mainline/drm-tip/current/ > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1878007 > > Title: >Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off > > Status in linux package in Ubuntu: > Incomplete > > Bug description: > This issue is happening with Ubuntu 18.04 and 20.04 in a Dell Inspiron > 7373. When the screen is turned off (so, the suspend or screen lock > features are affected), the system freeze and I need to force the > laptop turn off and on again. There are some cases when it turn off > the screen without issues, but most of the time it freezes. Even > "SysRq REISUB" does not work for rebooting when system crash. I can > reproduce the issue using `xset dpms force off`. > > Initially this bug report was filled thinking it was a suspend issue: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144 > > Syslog or systemd journal does not provide any error information about > the crash. > > "lsb_release -rd" output: > Description: Ubuntu 20.04 LTS > Release: 20.04 > --- > ProblemType: Bug > ApportVersion: 2.20.11-0ubuntu27 > Architecture: amd64 > AudioDevicesInUse: >USERPID ACCESS COMMAND >/dev/snd/controlC0: cccaballero 2023 F pulseaudio > CasperMD5CheckResult: skip > CurrentDesktop: ubuntu:GNOME > DistroRelease: Ubuntu 20.04 > InstallationDate: Installed on 2019-06-09 (344 days ago) > InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) > Lsusb: >Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub >Bus 001 Device 003: ID 8087:0a2a Intel Corp. >Bus 001 Device 002: ID 0bda:58f5 Realtek Semiconductor Corp. > Integrated_Webcam_HD >Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub > MachineType: Dell Inc. Inspiron 7373 > Package: linux (not installed) > ProcFB: 0 i915drmfb > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-29-generic > root=UUID=d8203f53-c2e5-4934-8616-0a71507c9190 ro quiet splash vt.handoff=7 > ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30 > RelatedPackageVersions: >linux-restricted-modules-5.4.0-29-generic N/A >linux-backports-modules-5.4.0-29-generic N/A >linux-firmware1.187 > Tags: focal > Uname: Linux 5.4.0-29-generic x86_64 > UpgradeStatus: Upgraded to focal on 2020-05-02 (16 days ago) > UserGroups: adm cdrom dip docker lpadmin plugdev sambashare sudo > _MarkForUpload: True > dmi.bios.date: 09/06/2019 > dmi.bios.vendor: Dell Inc. > dmi.bios.version: 1.15.0 > dmi.board.name: 0JW0D6 > dmi.board.vendor: Dell Inc. > dmi.board.version: A00 > dmi.chassis.type: 31 > dmi.chassis.vendor: Dell Inc. > dmi.modalias: > dmi:bvnDellInc.:bvr1.15.0:bd09/06/2019:svnDellInc.:pnInspiron7373:pvr:rvnDellInc.:rn0JW0D6:rvrA00:cvnDellInc.:ct31:cvr: > dmi.product.family: Inspiron > dmi.product.name: Inspiron 7373 > dmi.product.sku: 07EB > dmi.sys.vendor: Dell Inc. > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
Hmm, please test latest drm-tip kernel: https://kernel.ubuntu.com/~kernel-ppa/mainline/drm-tip/current/ -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
No, using "intel_idle.max_cstate=0" don't help. El mar., 19 de mayo de 2020 1:15 a. m., Kai-Heng Feng < kai.heng.f...@canonical.com> escribió: > Does kernel parameter "intel_idle.max_cstate=0" help? > > ** Changed in: linux (Ubuntu) >Status: Confirmed => Incomplete > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1878007 > > Title: >Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off > > Status in linux package in Ubuntu: > Incomplete > > Bug description: > This issue is happening with Ubuntu 18.04 and 20.04 in a Dell Inspiron > 7373. When the screen is turned off (so, the suspend or screen lock > features are affected), the system freeze and I need to force the > laptop turn off and on again. There are some cases when it turn off > the screen without issues, but most of the time it freezes. Even > "SysRq REISUB" does not work for rebooting when system crash. I can > reproduce the issue using `xset dpms force off`. > > Initially this bug report was filled thinking it was a suspend issue: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144 > > Syslog or systemd journal does not provide any error information about > the crash. > > "lsb_release -rd" output: > Description: Ubuntu 20.04 LTS > Release: 20.04 > --- > ProblemType: Bug > ApportVersion: 2.20.11-0ubuntu27 > Architecture: amd64 > AudioDevicesInUse: >USERPID ACCESS COMMAND >/dev/snd/controlC0: cccaballero 2023 F pulseaudio > CasperMD5CheckResult: skip > CurrentDesktop: ubuntu:GNOME > DistroRelease: Ubuntu 20.04 > InstallationDate: Installed on 2019-06-09 (344 days ago) > InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) > Lsusb: >Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub >Bus 001 Device 003: ID 8087:0a2a Intel Corp. >Bus 001 Device 002: ID 0bda:58f5 Realtek Semiconductor Corp. > Integrated_Webcam_HD >Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub > MachineType: Dell Inc. Inspiron 7373 > Package: linux (not installed) > ProcFB: 0 i915drmfb > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-29-generic > root=UUID=d8203f53-c2e5-4934-8616-0a71507c9190 ro quiet splash vt.handoff=7 > ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30 > RelatedPackageVersions: >linux-restricted-modules-5.4.0-29-generic N/A >linux-backports-modules-5.4.0-29-generic N/A >linux-firmware1.187 > Tags: focal > Uname: Linux 5.4.0-29-generic x86_64 > UpgradeStatus: Upgraded to focal on 2020-05-02 (16 days ago) > UserGroups: adm cdrom dip docker lpadmin plugdev sambashare sudo > _MarkForUpload: True > dmi.bios.date: 09/06/2019 > dmi.bios.vendor: Dell Inc. > dmi.bios.version: 1.15.0 > dmi.board.name: 0JW0D6 > dmi.board.vendor: Dell Inc. > dmi.board.version: A00 > dmi.chassis.type: 31 > dmi.chassis.vendor: Dell Inc. > dmi.modalias: > dmi:bvnDellInc.:bvr1.15.0:bd09/06/2019:svnDellInc.:pnInspiron7373:pvr:rvnDellInc.:rn0JW0D6:rvrA00:cvnDellInc.:ct31:cvr: > dmi.product.family: Inspiron > dmi.product.name: Inspiron 7373 > dmi.product.sku: 07EB > dmi.sys.vendor: Dell Inc. > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
Does kernel parameter "intel_idle.max_cstate=0" help? ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
apport information ** Tags added: apport-collected ** Description changed: This issue is happening with Ubuntu 18.04 and 20.04 in a Dell Inspiron 7373. When the screen is turned off (so, the suspend or screen lock features are affected), the system freeze and I need to force the laptop turn off and on again. There are some cases when it turn off the screen without issues, but most of the time it freezes. Even "SysRq REISUB" does not work for rebooting when system crash. I can reproduce the issue using `xset dpms force off`. Initially this bug report was filled thinking it was a suspend issue: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144 Syslog or systemd journal does not provide any error information about the crash. "lsb_release -rd" output: Description: Ubuntu 20.04 LTS Release: 20.04 + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu27 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: cccaballero 2023 F pulseaudio + CasperMD5CheckResult: skip + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 20.04 + InstallationDate: Installed on 2019-06-09 (344 days ago) + InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416) + Lsusb: + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 003: ID 8087:0a2a Intel Corp. + Bus 001 Device 002: ID 0bda:58f5 Realtek Semiconductor Corp. Integrated_Webcam_HD + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + MachineType: Dell Inc. Inspiron 7373 + Package: linux (not installed) + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-29-generic root=UUID=d8203f53-c2e5-4934-8616-0a71507c9190 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 5.4.0-29.33-generic 5.4.30 + RelatedPackageVersions: + linux-restricted-modules-5.4.0-29-generic N/A + linux-backports-modules-5.4.0-29-generic N/A + linux-firmware1.187 + Tags: focal + Uname: Linux 5.4.0-29-generic x86_64 + UpgradeStatus: Upgraded to focal on 2020-05-02 (16 days ago) + UserGroups: adm cdrom dip docker lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 09/06/2019 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: 1.15.0 + dmi.board.name: 0JW0D6 + dmi.board.vendor: Dell Inc. + dmi.board.version: A00 + dmi.chassis.type: 31 + dmi.chassis.vendor: Dell Inc. + dmi.modalias: dmi:bvnDellInc.:bvr1.15.0:bd09/06/2019:svnDellInc.:pnInspiron7373:pvr:rvnDellInc.:rn0JW0D6:rvrA00:cvnDellInc.:ct31:cvr: + dmi.product.family: Inspiron + dmi.product.name: Inspiron 7373 + dmi.product.sku: 07EB + dmi.sys.vendor: Dell Inc. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1878007/+attachment/5373531/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
Tested with https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.7-rc6/, and the issue is still present. El lun., 18 de mayo de 2020 6:11 a. m., Kai-Heng Feng < kai.heng.f...@canonical.com> escribió: > Please test latest mainline kernel: > https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.7-rc6/ > > ** Package changed: ubuntu => linux (Ubuntu) > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1878007 > > Title: >Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off > > Status in linux package in Ubuntu: > New > > Bug description: > This issue is happening with Ubuntu 18.04 and 20.04 in a Dell Inspiron > 7373. When the screen is turned off (so, the suspend or screen lock > features are affected), the system freeze and I need to force the > laptop turn off and on again. There are some cases when it turn off > the screen without issues, but most of the time it freezes. Even > "SysRq REISUB" does not work for rebooting when system crash. I can > reproduce the issue using `xset dpms force off`. > > Initially this bug report was filled thinking it was a suspend issue: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144 > > Syslog or systemd journal does not provide any error information about > the crash. > > "lsb_release -rd" output: > Description: Ubuntu 20.04 LTS > Release: 20.04 > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
Please test latest mainline kernel: https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.7-rc6/ ** Package changed: ubuntu => linux (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
Same issue on Dell Inspiron 7370 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
** Attachment added: "uname-a.log" https://bugs.launchpad.net/ubuntu/+bug/1878007/+attachment/5371865/+files/uname-a.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
** Attachment added: "lspci-vvnn.log" https://bugs.launchpad.net/ubuntu/+bug/1878007/+attachment/5371864/+files/lspci-vvnn.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
** Attachment added: "version.log" https://bugs.launchpad.net/ubuntu/+bug/1878007/+attachment/5371866/+files/version.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
** Attachment added: "dmesg.log" https://bugs.launchpad.net/ubuntu/+bug/1878007/+attachment/5371863/+files/dmesg.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
One of the main issues with this bug is that I can't find what package is causing it, because I can't find any information in system logs about the crash. El lun., 11 de mayo de 2020 12:45 p. m., Ubuntu Foundations Team Bug Bot < 1878...@bugs.launchpad.net> escribió: > Thank you for taking the time to report this bug and helping to make > Ubuntu better. It seems that your bug report is not filed about a > specific source package though, rather it is just filed against Ubuntu > in general. It is important that bug reports be filed about source > packages so that people interested in the package can find the bugs > about it. You can find some hints about determining what package your > bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. > You might also ask for help in the #ubuntu-bugs irc channel on Freenode. > > To change the source package that this bug is filed about visit > https://bugs.launchpad.net/ubuntu/+bug/1878007/+editstatus and add the > package name in the text box next to the word Package. > > [This is an automated message. I apologize if it reached you > inappropriately; please just reply to this message indicating so.] > > ** Tags added: bot-comment > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1878007 > > Title: >Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off > > Status in Ubuntu: > New > > Bug description: > This issue is happening with Ubuntu 18.04 and 20.04 in a Dell Inspiron > 7373. When the screen is turned off (so, the suspend or screen lock > features are affected), the system freeze and I need to force the > laptop turn off and on again. There are some cases when it turn off > the screen without issues, but most of the time it freezes. Even > "SysRq REISUB" does not work for rebooting when system crash. I can > reproduce the issue using `xset dpms force off`. > > Initially this bug report was filled thinking it was a suspend issue: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1832144 > > Syslog or systemd journal does not provide any error information about > the crash. > > "lsb_release -rd" output: > Description: Ubuntu 20.04 LTS > Release: 20.04 > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+bug/1878007/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1878007] Re: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off
Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode. To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1878007/+editstatus and add the package name in the text box next to the word Package. [This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.] ** Tags added: bot-comment -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1878007 Title: Ubuntu 20.04 freeze on Dell inspiron 7373 when screen is turned off To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/1878007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
