We saw a few reports in 2020 and no real activity since, it doesn't seem
an high importance issue at this point so I'm going to lower the setting
and unassign for now since we have other higher priority work in the
queue
** Changed in: thunderbird (Ubuntu)
Importance: High => Low
** Changed
** Tags added: dt-199
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Title:
thunderbird fails to open, xml parse error
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I see this issue in 20.04 but it interfere with starting thunderbird.
I'm using en-US.
jlquinn@cerberus:~/Videos/summits$ lsb_release -a; uname -a; apt-cache policy
thunderbird
No LSB modules are available.
Distributor ID: Ubuntu
Description:Ubuntu 20.04.2 LTS
Release:20.04
The Groovy Gorilla has reached end of life, so this bug will not be
fixed for that release
** Changed in: thunderbird (Ubuntu Groovy)
Status: Confirmed => Won't Fix
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This seems to be related to important suggestion to merge packaging
efforts as best as possible:-
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1894090
...Not sure if merging-efforts will help with this specific bug, or
otherwise, Debian can be learned-from somehow-or-other!.
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Hi Oliver, I'm not sure the problem is with systemwide installed
language packs.
Maybe it happens when there are plugins in the profile, for instance,
when I had this problem it didn't happen in a new empty profile.
Hope this shed some light.
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Andrés, indeed upstream language packs are built differently than the
Ubuntu locale packages for thunderbird, they don't have the same
content, and that's what is causing the problem.
What I haven't managed to understand yet is how/why thunderbird
downloaded language packs on upgrade, overriding
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: thunderbird (Ubuntu Groovy)
Status: New => Confirmed
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It all points to add-ons updates (language pack mostly) that somehow are
not fully compatible with thunderbird 78.3.
Those json startups may be somehow putting the references to undefined
entities in the xmls
> I too have this problem. It seems that if you go into your .thunderbird
> directory
I should also say that the only language pack I have is
$ find . -name "*lang*"
./extensions/langpack-en...@thunderbird.mozilla.org.xpi
and it is from the same time as I upgraded to Kubuntu 20.10
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I too have this problem. It seems that if you go into your .thunderbird
directory and delete the file addonStartup.json.lz4, thunderbird is able
to start. Restarting tb usually causes the error to appearagain, but re-
deleting this file allows it to start again.
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** Changed in: thunderbird (Ubuntu Groovy)
Importance: Undecided => High
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Title:
thunderbird fails to open, xml parse error
To manage
** Changed in: thunderbird (Ubuntu Groovy)
Assignee: (unassigned) => Olivier Tilloy (osomon)
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Title:
thunderbird fails to open, xml parse
** Also affects: thunderbird (Ubuntu Groovy)
Importance: Undecided
Status: New
** Tags removed: rls-gg-incoming
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Title:
thunderbird
Right, so the trigger for the bug appears to be upgrading from
thunderbird 68.x to 78.y, as Joep did by enabling the ubuntu-mozilla-
security PPA.
Note that that PPA is not recommended for general use, it is used for
preparing and testing updates. This doesn't invalidate this problem
though,
apt policy thunderbird
thunderbird:
Geïnstalleerd: 1:78.3.2+build1-0ubuntu0.20.04.1
Kandidaat: 1:78.3.2+build1-0ubuntu0.20.04.1
Versietabel:
*** 1:78.3.2+build1-0ubuntu0.20.04.1 500
500 http://ppa.launchpad.net/ubuntu-mozilla-security/ppa/ubuntu
focal/main amd64 Packages
Ah, that's an interesting data point, I had incorrectly assumed that the
problem was triggered only when upgrading to Ubuntu 20.10.
@Joep, can you share the output of the following command?
apt policy thunderbird
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I didn't upgrade to Ubuntu 20.10 at all Olivier, I'm still on Ubuntu
Mate 20.04.1. Maybe it came with an update? Thunderbird already was a
longer time just in English. But as far I know the problem started 27th
October, yes indeed.
Maybe also nice to know, when I didn't close the window
Thanks for the info Joep, and glad to know this worked around the
problem.
So in your case the the Dutch langpack was added to your profile
directory on the 27th of October, at 18:44 local time. Do you remember
when you upgraded to Ubuntu 20.10 ? Does this timestamp correspond to
the first time
File:
/home/joep/.thunderbird/42nauaqy.default/extensions/langpack...@thunderbird.mozilla.org.xpi
Size: 644358 Blocks: 1264 IO Block: 4096 regular file
Device: 811h/2065d Inode: 3411565 Links: 1
Access: (0600/-rw---) Uid: ( 1000/joep) Gid: ( 1000/joep)
missed a little of the output:
Access: 2020-11-02 09:54:27.979869653 +0100
Modify: 2020-10-27 18:44:45.0 +0100
Change: 2020-10-27 18:44:45.278746435 +0100
Birth: -
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Thank you Luciano. Can you please share the output of the following
command?
LANG=C stat
/home/luciano/.thunderbird/y528qfof.default/extensions/langpack-*@thunderbird.mozilla.org.xpi
Once you have captured the output and shared it here, can you confirm
whether deleting those files (with the
Thank you Joep. Can you please share the output of the following
command?
LANG=C stat /home/joep/.thunderbird/42nauaqy.default/extensions
/langpack...@thunderbird.mozilla.org.xpi
Once you have captured the output and shared it here, can you confirm
whether deleting that file (with the
A mi también me ocurre este error
** Attachment added: "tb-profile-extensions.zip"
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Installing packages from that PPA is not recommended (unless you're into
testing pre-releases of security updates, and you know what you're
doing).
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Hi there.
I figured out, that after removing the language packets
thunderbird-locale-en 1:78.3.3+build1-0ubuntu0.20.10.1
thunderbird-locale-en-gb
thunderbird-locale-de
installed from this source http://ppa.launchpad.net/ubuntu-mozilla-
security/ppa/ubuntu/
and reinstalling the
Olivier, since I wrote comment #26, I actually got it working and since
then it seems to be reliable. What I did was:
1. Stopped Thunderbird, which had been running in safe mode.
2. sudo apt remove thunderbird-locale*
3. sudo apt install thunderbird-locale-en-gb
4. Start Thunderbird normally.
Alistair: in comment #26 you mention that you only had langpack-en-
g...@thunderbird.mozilla.org.xpi in your profile directory. The
extensions.json you attached in comment #25 also lists other extensions
(not langpacks), I wonder whether one of them could be causing this.
This would widen the
I cannot confirm that hypothesis: I created a thunderbird profile in a
focal VM, and imported it in a groovy VM. The application ran fine in
the groovy VM after the simulated upgrade, several times in a row, and I
didn't observe langpack extensions being automatically downloaded and
installed in
If anyone is able to reproduce the problem, please before deleting the
local langpacks from the profile directory, check its timestamp:
find ~/.thunderbird -name langpack*@thunderbird.mozilla.org.xpi
-exec ls -l {} \;
and compare it against the date/time you first launched thunderbird
after
In my case it ran ok for several days, so I think it's most likely an
update to the language packs extension themselves.
El 29/10/20 a las 15:48, Olivier Tilloy escribió:
> It sounds like something in the upgrade from thunderbird 68.X (in focal)
> to version 78.Y (in groovy) is possibly making
It sounds like something in the upgrade from thunderbird 68.X (in focal)
to version 78.Y (in groovy) is possibly making thunderbird automatically
download language pack updates from the extensions site, that shadow the
ones that are installed system-wide. This would happen the first time
I did the upgrade today and also found that it worked the first time I
started it but crashed every time after that. I ran the following, which
fixed the problem.
sudo apt remove thunderbird-locale*
rm .thunderbird/{profile
name}/extensions/langpack-en...@thunderbird.mozilla.org.xpi
sudo apt
Uninstalled, cleared out old folders, re-installed. Working fine now.
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Title:
thunderbird fails to open, xml parse error
To manage
so, only a few language versions are not fine ... is it so?
On Thu, 29 Oct 2020 at 19:46, J-Paul BERARD <1901...@bugs.launchpad.net>
wrote:
> It works for me :
> Removed the french language pack add-on
> Then install in a terminal : thunderbird-locale-fr (it said : already
> installed)
> Then
It works for me :
Removed the french language pack add-on
Then install in a terminal : thunderbird-locale-fr (it said : already installed)
Then start normally Thunderbird : it works and in french !
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To challenge the worked before the upgrade theory, I upgraded yesterday
and installed Thunderbird today. It worked the first time I ran it, for
ten minutes, but then failed to start the second time with the message
above. Safe mode also does not work, same error message.
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Unfortunately running "find ~/.thunderbird -name
langpack*@thunderbird.mozilla.org.xpi -exec rm {} \;" didn't fix it for
me. From before running that command, I had just the en-GB language
pack:
~$ find ~/.thunderbird -name langpack*@thunderbird.mozilla.org.xpi
Olivier, this worked for me. The file which was removed was
~/.thunderbird/2nss1yxl.default/extensions/langpack-en-
g...@thunderbird.mozilla.org.xpi
Strangely, when I open Add-Ons in the newly-working Thunderbird, I still see
English (CA), English (GB) and Français (all marked "Can't be
Olivier, unfortunally it does not work for me. like MK1Softie suggest:
if i remove my .thunderbird folder in the home directory, its starting.
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For me, it worked after upgrade to ubuntu 20.10 but stopped working
today.
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Title:
thunderbird fails to open, xml parse error
To manage
@Mk1Softie Agreed that it may be related to the Ubuntu 20.04 to 20.10
upgrade. For me too Thunderbird worked before the upgrade, but not after
it.
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Removing the configuration directory (mv ~/.thunderbird{,-prev}) and
configuring from scratch gives a working Thunderbird. Presume this
problem is caused by the Ubuntu 20.04 to 20.10 upgrade. (Thunderbird
worked before the upgrade, but not after it!]
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Olivier it works for me. In case its relevant I use Thunderbird in
English.
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Title:
thunderbird fails to open, xml parse error
To manage
I wonder if we can patch thunderbird to make it more robust in this kind
of situation.
In the meantime, here is a workaround that should work for everyone
affected:
find ~/.thunderbird -name langpack*@thunderbird.mozilla.org.xpi
-exec rm {} \;
Then if thunderbird isn't localized in your
And this (French) forum post has more insights: https://forum.ubuntu-
fr.org/viewtopic.php?pid=22359410.
I can reliably reproduce the problem by doing the following (on my
system where the locale is fr):
sudo apt remove thunderbird-locale-fr
find ~/.thunderbird -name
The error messages mentioning messagingm...@mozilla.com.xpi appear to be
red herrings.
This upstream bug is possibly related:
https://bugzilla.mozilla.org/show_bug.cgi?id=1615124
** Bug watch added: Mozilla Bugzilla #1615124
https://bugzilla.mozilla.org/show_bug.cgi?id=1615124
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Problem seem to be in file /usr/lib/thunderbird/omni.ja which is an
archive file.
Inside it chrome/messenger/content/messenger/messenger.xhtml has in line
905 a reference to an undefined XML entity
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** Attachment added: "tb-profile-extensions.zip"
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Here is the requested file.
** Attachment added: "tb-profile-extensions.zip"
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here it is.
:)
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anyway, the problem still persisted after disabling all extensions, but
worked in safe mode
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Title:
thunderbird fails to open, xml parse error
safe mode does not working in neither 4 me
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Title:
thunderbird fails to open, xml parse error
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Re- comment #4, Andrés it looks like you forgot to attach the file.
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Title:
thunderbird fails to open, xml parse error
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** Changed in: thunderbird (Ubuntu)
Importance: Undecided => High
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Title:
thunderbird fails to open, xml parse error
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Re- comment #7
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1901829/comments/7
I deleted and readded it after verifying that there was not sensitive
information
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As requested.
** Attachment added: "tb-profile-extensions.zip"
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** Attachment added: "tb-profile-extensions.zip"
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File generated by the above command.
** Attachment added: "profile-extensions.zip"
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File generated by:
find ~/.thunderbird -name extension*.json -print | zip /tmp/tb-profile-
extensions.zip -@
** Attachment added: "attachment with requested command"
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1901829/+attachment/5428610/+files/tb-profile-extensions.zip
**
To everyone affected, could you please run the following command in a
terminal, and attach the generated zip file (/tmp/tb-profile-
extensions.zip) here?
find ~/.thunderbird -name extension*.json -print | zip /tmp/tb-
profile-extensions.zip -@
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** Tags added: rls-gg-incoming
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Title:
thunderbird fails to open, xml parse error
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Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: thunderbird (Ubuntu)
Status: New => Confirmed
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