[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-11-17 Thread Timo Aaltonen
** Changed in: linux-meta-oem-5.6 (Ubuntu)
   Status: Confirmed => Invalid

** Changed in: linux-oem-5.10 (Ubuntu)
   Status: New => Won't Fix

** Changed in: linux-oem-5.13 (Ubuntu)
   Status: New => Won't Fix

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Title:
  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
  into a dock (9500, TB16)

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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-09-20 Thread Georgi Boiko
FWIW, the C-states workaround from this post works for me and resolves
the hot-plugging issue with TB16:
https://www.dell.com/community/XPS/XPS-13-9300-and-WD19TB-linux-
problem/m-p/7842208/highlight/true#M81522

Currently running BIOS 1.9.1, TBT firmware V65, TB16 firmware 1.0.5 and
kernel 5.13.0-1012-oem.

I hope this helps pin down the bug or at least becomes useful for others
who run into this.

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-08-16 Thread Georgi Boiko
BIOS 1.8.1, TBT firmware v65, TB16 firmware 1.0.5 and OEM kernel 5.13
still affected

** Also affects: linux-oem-5.13 (Ubuntu)
   Importance: Undecided
   Status: New

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-07-29 Thread Georgi Boiko
** Also affects: linux-oem-5.10 (Ubuntu)
   Importance: Undecided
   Status: New

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-06-16 Thread Steve Baker
I have some additional info (this laptop is <1wk old, I'm still
discovering behaviour). If I boot the laptop with the dock plugged in,
boltctl sees the dock and cable as connected but the attached ports and
peripherals are not visible - except for the external monitor, which
does work. If I un-plug then re-plug the dock, the port discovery
messages show in kern.log and all the peripherals/usb-hubs/etc. appear.

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-06-15 Thread Steve Baker
Hello, I have this problem too - XPS 9500, TB16. No problems using this
dock with previous laptop (XPS 9550).

Some extra information that I didn't see mentioned is that ​USB storage
connected to the dock (USB-A keyfob, USB-C Samsung T5) seem to work OK,
and dock ethernet seems OK. For me, anyway. I also have a DVD-ROM
plugged in that seems OK (haven't read a disc, but I can 'eject dvd' and
the tray opens).

For me the USB mouse is the problem - it doesn't work.  Every 1 min it
reconnects, works for <1 second, then stops working. Have tried front
USB3, rear USB2 & USB3 ports, all have same symptoms.

I'm on kernel 5.11, have updated TB16 firmware to 1.0.4. I dual-boot
this system with Windows, with latest drivers/FW installed. BIOS is
1.7.1.

HOpe this is helpful. I will try to assist if possible.

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-06-15 Thread Launchpad Bug Tracker
Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: linux-meta-oem-5.6 (Ubuntu)
   Status: New => Confirmed

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-05-07 Thread Georgi Boiko
@koba, with everything removed there is no ACPI error on plugging the
dock back in. However, if I start plugging external devices back into
the dock after it has registered with the system, the USB reset loop
behaviour is still exactly the same as in the original post.

In the attached log, I removed the dock (with nothing attached to it) at
22:00:11, plugged it back in at 22:00:23 with nothing attached to it,
started attaching external devices to it at 22:01:33.

** Attachment added: "kern-nousb-nomonitor.log"
   
https://bugs.launchpad.net/ubuntu/+source/linux-meta-oem-5.6/+bug/1922336/+attachment/5495605/+files/kern-nousb-nomonitor.log

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Title:
  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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Re: [Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-05-06 Thread koba
@Georgi, thanks your collection,
If you just remove all external devices(keyboard, mouse, monitor) from tb16,
would you also get  the issue?

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-05-06 Thread Georgi Boiko
I should add that on 5.12 there is no USB reset loop observed in my
original post; USB devices attached to the dock just don't work at all
when re-plugging in the dock, even sporadically. After re-plugging in
the dock, the built-in laptop keyboard works, but calling anything that
relies on sudo/root, even just "sudo dmesg" or "reboot" hangs
indefinitely. The terminal keeps blinking, so it's not a complete hard
freeze. Removing the dock again does not make it recover. Hard-reset is
the only thing that is left at that point to get the system operational
again.

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-05-06 Thread Georgi Boiko
@koba, please find the logs attached for 5.12 with debug enabled as
instructed

** Attachment added: "kern-5.12-generic-acpi2.log"
   
https://bugs.launchpad.net/ubuntu/+source/linux-meta-oem-5.6/+bug/1922336/+attachment/5495268/+files/kern-5.12-generic-acpi2.log

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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Re: [Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-05-05 Thread koba
@Georgi,
Please also enable acpi debug

echo enable | sudo tee /sys/module/acpi/parameters/trace_state

echo 0x0100 | sudo tee /sys/module/acpi/parameters/debug_level

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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Re: [Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-05-05 Thread koba
@Georgi, thanks your effort.
would you please help to try 5.12 kernel?
please find the generic version with amd64.
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.12/

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-05-05 Thread Georgi Boiko
@koba, I updated as soon as this BIOS was available. All of my testing
over the last few days was done on 1.7.1 already.

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-05-05 Thread koba
@Georgi, 
would you please update bios first? there's a update.
https://www.dell.com/support/home/en-us/product-support/product/xps-15-9500-laptop/drivers

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-05-04 Thread Georgi Boiko
@koba, if I understood you correctly, yes, ACPI errors still appear on
drm-tip. Actually, all hell broke loose on that kernel: after triggering
the issue, Bluetooth became unresponsive; calling sudo to edit
/etc/default/grub ended up hanging indefinitely; other applications
being launched were showing weird rendering glitches and became
unresponsive. Logs attached.

** Attachment added: "kernel-drmtip-hotplug.log"
   
https://bugs.launchpad.net/dell-sputnik/+bug/1922336/+attachment/5494658/+files/kernel-drmtip-hotplug.log

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-05-03 Thread koba
@Georgi,
When you try drm-tip, did you find this issue?

https://bugs.launchpad.net/dell-sputnik/+bug/1922334/comments/25

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-05-02 Thread Georgi Boiko
** Attachment added: "fwupdmgr-1922336.log"
   
https://bugs.launchpad.net/dell-sputnik/+bug/1922336/+attachment/5494207/+files/fwupdmgr-1922336.log

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-05-02 Thread Georgi Boiko
@koba, please find them attached and thanks for looking into this.

** Attachment added: "boltctl-1922336.log"
   
https://bugs.launchpad.net/dell-sputnik/+bug/1922336/+attachment/5494206/+files/boltctl-1922336.log

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-04-29 Thread koba
@Georgi,
would you please dump 
#boltctl 
#fwupdmgr get-device

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  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-04-06 Thread Georgi Boiko
apport information

** Tags added: apport-collected focal

** Description changed:

  I've recently upgraded my workhorse from XPS 9560 (2016) to a newer
  generation XPS 9500 (2020) and ran into several things that feel like
  regressions, but are probably related to hardware changes. This is one
  of them.
  
  tl;dr:
  When using XPS 9500 with a TB16 dock, hot-plugging the dock causes ACPI 
errors in dmesg and some kind of reset loop with USB peripherals connected via 
the dock.
  
  
  details:
  USB peripherals keep reconnecting according to dmesg, but in practice they 
barely ever finish registering with the system before disappearing again. Maybe 
1 out of 40 USB keyboard presses registers while this is happening. At this 
point my choices are to either reboot with the dock connected or work without 
the dock and consequently without any peripherals on my desk. Booting with an 
open lid and the dock connected works fine until I re-plug the dock.
  
  Notably, it hot-plugs fine every time when using XPS 9560 or Precision
  5520 in the same setup which I have been using for ages and which had
  similar problems until around kernel 4.13.
  
  Since it was fine with 9560, 5520 and a friend with a 9570 has no issues
  either, my gut feeling is that this is due to the upgrade from Alpine
  Ridge to a Titan Ridge Thunderbolt controller that happened in this
  generation - something wrong with the driver, or the firmware may have
  missed some of the "lessons learned" in Alpine Ridge and caused this
  regression. That would also make it applicable to 9300, which has a
  "developer edition" option under Project Sputnik.
  
  I have attempted 5.8 Ubuntu generic, 5.6 OEM (-20.04) and 5.10 OEM
  (-20.04b and -20.04-edge) kernels on the 9500 with same results. I have
  attempted rebinding the XHCI controller after reconnecting the dock. I
  have attempted disabling USB autosuspend and ASPM via a GRUB kernel
  parameter. I have attempted playing with BIOS settings: wake on dell
  usb-c docks, disable early sign of life for both checkboxes, disabling
  SGX and SMM, checking all 3 boxes for Thunderbolt and switching off
  Thunderbolt security. None of these make a noticeable difference.
  
  System config:
  
  XPS 9500, i7, 32GB RAM
  BIOS 1.6.1, TB3 firmware NVM60
  Ubuntu 20.04.02 LTS, kernels 5.6-oem, 5.8-generic, 5.10-oem (same behaviour)
  TB16 dock firmware 1.0.4 (MST 3.12.02)
+ --- 
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27.16
+ Architecture: amd64
+ AudioDevicesInUse:
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC3:  gboiko 1990 F pulseaudio
+  /dev/snd/controlC2:  gboiko 1990 F pulseaudio
+  /dev/snd/controlC1:  gboiko 1990 F pulseaudio
+  /dev/snd/controlC0:  gboiko 1990 F pulseaudio
+ CasperMD5CheckResult: skip
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 20.04
+ InstallationDate: Installed on 2021-03-31 (6 days ago)
+ InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 
(20210209.1)
+ MachineType: Dell Inc. XPS 15 9500
+ NonfreeKernelModules: nvidia_modeset nvidia
+ Package: linux-meta-oem-5.6
+ ProcFB: 0 i915drmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.6.0-1052-oem 
root=/dev/mapper/vgubuntu-root ro net.ifnames=0 biosdevname=0 ipv6.disable=1 
quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 5.6.0-1052.56-oem 5.6.19
+ RelatedPackageVersions:
+  linux-restricted-modules-5.6.0-1052-oem N/A
+  linux-backports-modules-5.6.0-1052-oem  N/A
+  linux-firmware  1.187.10
+ Tags:  focal
+ Uname: Linux 5.6.0-1052-oem x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 12/24/2020
+ dmi.bios.vendor: Dell Inc.
+ dmi.bios.version: 1.6.1
+ dmi.board.name: 0RHXRG
+ dmi.board.vendor: Dell Inc.
+ dmi.board.version: A03
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Dell Inc.
+ dmi.modalias: 
dmi:bvnDellInc.:bvr1.6.1:bd12/24/2020:svnDellInc.:pnXPS159500:pvr:rvnDellInc.:rn0RHXRG:rvrA03:cvnDellInc.:ct10:cvr:
+ dmi.product.family: XPS
+ dmi.product.name: XPS 15 9500
+ dmi.product.sku: 097D
+ dmi.sys.vendor: Dell Inc.

** Attachment added: "AlsaInfo.txt"
   
https://bugs.launchpad.net/bugs/1922336/+attachment/5484892/+files/AlsaInfo.txt

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Title:
  ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop
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[Bug 1922336] Re: ACPI errors and USB reset loop when hot-plugging a Titan Ridge laptop into a dock (9500, TB16)

2021-04-02 Thread Georgi Boiko
Kernel logs with the ACPI errors

** Attachment added: "usb-acpi-reset-loop.log"
   
https://bugs.launchpad.net/dell-sputnik/+bug/1922336/+attachment/5483390/+files/usb-acpi-reset-loop.log

** Also affects: linux (Ubuntu)
   Importance: Undecided
   Status: New

** Also affects: linux-meta-oem-5.6 (Ubuntu)
   Importance: Undecided
   Status: New

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