[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: sane-backends (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: HP Scanject 2100c not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
** No longer affects: sane-backends (Ubuntu) ** Package changed: sane-backends (Gentoo Linux) => sane-backends (Ubuntu) ** Changed in: sane-backends (Ubuntu) Importance: Unknown => Undecided ** Changed in: sane-backends (Ubuntu) Status: Unknown => New ** Changed in: sane-backends (Ubuntu) Remote watch: alioth.debian.org/ #314545 => None ** No longer affects: sane-backends (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: HP Scanject 2100c not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
jon bird, thank you for reporting this and helping make Ubuntu better. To see if this is already fixed in Ubuntu, could you please test for this via http://cdimage.ubuntu.com/daily-live/current/ and advise to the results? ** Package changed: sane-backends (Fedora) => sane-backends (Ubuntu) ** Description changed: - I have a HP Scanject 2100c and a Canoscan LIDE-25 both of which use the - Sane plustek backend for comms. My PC only has a USB 3 root hub, when - either of these devices are connected, either directly or via an - external USB 2 hub, they do not work. + I have a HP Scanject 2100c which uses the Sane plustek backend for + comms. My PC only has a USB 3 root hub, when the device is connected, + either directly or via an external USB 2 hub, it does not work. In general (although not always), 'scanimage -L' will detect the scanner ok: device `plustek:libusb:001:012' is a Hewlett-Packard Scanjet 2100c flatbed scanner however there is always about a 30s delay before the shell prompt is returned. Scanning always fails however, using the suggested method on the sane HOW-TO page: scanimage -vvv -format pnm >outfile.pnm Calling sane_exit is the usual response. By enabling debug on the plustek backend, the response I normally get results in the following: [plustek] Vendor ID=0x03F0, Product ID=0x0505 [plustek] usbio_DetectLM983x [plustek] * could not read version register! [plustek] open failed: -1 [plustek] sane_get_devices (0x7fff0686dbc8, 0) In an effort to try and diagnose this, I've build the latest SANE backends from scratch and tried out the latest libusb none of which has resolved the issue. My original kernel was a 3.5.x, I pushed it up to 3.8.0-30 this also made no difference. My guess based on what I've seen is that this is related to the USB 3 hub. The HP Scanjet worked ok on my old Linux box (a 2.6.27 kernel with - USB 2 hub) and I've had the Canon one working (albeit not that reliably) - on a Raspberry Pi with a 3.6.11 kernel. The key difference (aside from - this being a 64 bit flavour of Linux) is the USB. + USB 2 hub). The key difference (aside from this being a 64 bit flavour + of Linux) is the USB. ProblemType: Bug DistroRelease: Ubuntu 12.04 Package: libsane 1.0.22-7ubuntu1 ProcVersionSignature: Ubuntu 3.8.0-30.44~precise1-generic 3.8.13.6 Uname: Linux 3.8.0-30-generic x86_64 ApportVersion: 2.0.1-0ubuntu17.5 Architecture: amd64 Date: Mon Nov 11 19:41:08 2013 InstallationMedia: Ubuntu-Server 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130214) MarkForUpload: True ProcEnviron: - LANGUAGE=en_GB:en - TERM=xterm - PATH=(custom, no user) - LANG=en_GB.UTF-8 - SHELL=/bin/bash + LANGUAGE=en_GB:en + TERM=xterm + PATH=(custom, no user) + LANG=en_GB.UTF-8 + SHELL=/bin/bash SourcePackage: sane-backends UpgradeStatus: No upgrade log present (probably fresh install) ** Summary changed: - sane plustek backend not working on USB 3 root hub + HP Scanject 2100c not working on USB 3 root hub ** Changed in: sane-backends (Ubuntu) Importance: Undecided => Low ** Changed in: sane-backends (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: HP Scanject 2100c not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Another three months has gone by. It still doesn't work. Seems like either the relevant person doesn't know, hasn't had time to fix it, is out of touch or doesn't care. I have now kind of side stepped the problem. Anther computer that I own and built is a little server, running 24/7, with an Atom processor. I connected the scanner to my server instead of my desktop and installed sane-utils as in a how-to, edited the configs on the server and AMD desktop, rebooted. Now I can scan again, via my network. Obviously I shouldn't have to screw around like this but at least I appear to have a solution unlike anybody who only has one, AMD based computer. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
It's been a couple of months now since I last commented. I would really like to know if anybody is looking at this bug? Seems to me that the only way to have this scanner working with my desktop PC is to build a new PC with Intel rather than AMD parts when not so long ago it worked perfectly well with my AMD PC. That would be silly. If there is any way I can help by providing diagnostics please say so. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
It's worse than that for me - as far as I can tell the problem is with ANY non-Intel USB hub. As I have an AMD motherboard in this computer and Intel, I believe, do not make standalone chips for supporting USB i.e. there's no chance of getting a PCIE board with an Intel USB hub on it, I'm pretty well stuffed with this computer. Unless somebody fixes whatever it was that was screwed up when my scanner stopped working. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
re #31, in my original bug report, I'd tentatively concluded this was an issue with USB3 and I note in your report you also have issues with USB3. For me, as I mentioned in #23, installing the updated sane backends pretty much fixed this problem for me on a USB3 root hub. It's still fairly temperamental though, the major annoyance being it seems to take 30s to a minute to start scanning. Personally, I think the USB3 subsystem is as buggy as anything, particularly with slower devices. I have encountered numerous spurious messages emitted from the kernel and complete system lockups all related to USB regardless of the type of peripheral in use. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Does this help? I'm using an Epson Perfection 2450 Photo, which some time ago I thought had gone wrong because it suddenly stopped working with my desktop computer. When using xsane it finds the scanner OK, then when I try to get a preview it puts up an error message:- "Error during read: Error during device I/O". Damn. When I lspci on the desktop computer I get (pruning out everything other than the USB parts 00:02.0 USB controller: NVIDIA Corporation CK804 USB Controller (rev a2) 00:02.1 USB controller: NVIDIA Corporation CK804 USB Controller (rev a3) . . 01:07.0 USB controller: NEC Corporation OHCI USB Controller (rev 41) 01:07.1 USB controller: NEC Corporation OHCI USB Controller (rev 41) 01:07.2 USB controller: NEC Corporation uPD72010x USB 2.0 Controller (rev 02) 02:00.0 USB controller: VIA Technologies, Inc. VL80x xHCI USB 3.0 Controller (rev 03) Now it gets really interesting. If I plug the same scanner into my little 10" Toshiba laptop, it works perfectly. Both computers are running 64 bit Mint 17/Mate. I think the crucial difference might be in the hardware When I lspci on the laptop the USB controller lines all say Intel Corporation NM10/ICH7 Family USB UHCI Controller#1-4 (rev 02) So maybe the problem is actually with a USB driver? Intel has a reputation for being better supported than other hardware. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Actually, it does work with the PPA when connecting it to a different USB slot. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
This issue is still present with my LiDE 30, even using Rolf's the PPA (1.0.26-git20160103-wily0). -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Reported a separate bug for the intermittent issue I am having now, with more detail added. https://bugs.launchpad.net/ubuntu/+source/sane- backends/+bug/1532292 It may be a fully separate issue, or it may be related. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Running trusty with N670U (LiDE 20) the issues were resolved using https://launchpad.net/~rolfbensch/+archive/ubuntu/sane- git/+build/7834143 . I'm also missing updated packages in default ubuntu repositories. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Please where was the fix committed? In the Jörg's PPAs https://launchpad.net/~jff-de I do not see it? What is preventing the fix to be released? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Any fix for vivid? Tried the sane backend dev ppa, but was getting crash notifications on boot. Have a lide 210. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
** Changed in: sane-backends (Ubuntu) Status: Confirmed = Fix Committed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
I compiled sane-backends-1.0.25+git20150102 and changed the old libsane.so with the new one. Scanner is now working: CanoScan LiDE 25. System Fedora 21 thank you. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Allow me to retract my last comment, those eagle eyed amongst you may have spotted the syntax error in my use of the scanimage command (should be --format not -format, clearly operator incompetence there). With that corrected, I too can also confirm correct operation with the Scanjet. There does appear to be a slight permissions thing going on with the saned daemon itself, in that unless I launch it as root (as opposed to the sane user) I get: Jan 24 17:45:52 monolith saned[30265]: io/hpmud/musb.c 139: unable get_string_descriptor -1: Operation not permitted Jan 24 17:45:52 monolith saned[30265]: io/hpmud/musb.c 2040: invalid product id string ret=-1 Jan 24 17:45:52 monolith saned[30265]: io/hpmud/musb.c 139: unable get_string_descriptor -1: Operation not permitted Jan 24 17:45:52 monolith saned[30265]: io/hpmud/musb.c 2045: invalid serial id string ret=-1 Jan 24 17:45:52 monolith saned[30265]: io/hpmud/musb.c 139: unable get_string_descriptor -1: Operation not permitted Jan 24 17:45:52 monolith saned[30265]: io/hpmud/musb.c 2050: invalid manufacturer string ret=-1 Jan 24 17:45:54 monolith saned[30265]: quit: exiting and it doesn't then scan - but that's a separate issue.. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
I installed sane-backends - 1.0.25-git20150121-precise0 and upgraded libsane, sane-utils and libsane-common but this didn't fix the issue for me. scanimage -L now appears to consistently identify the scanner: device `plustek:libusb:001:019' is a Hewlett-Packard Scanjet 2100c flatbed scanner but issuing a scanimage command just bails out after a few seconds: scanimage -vvv -format pnm outfile.pnm Calling sane_exit scanimage: finished there is no activity from the scanner. When I first raised the bug I'd been playing around with various sources from sane libusb so it's possible something isn't quite linking together but I'm pretty sure I've removed all those remnants from the /usr/local area and everything now appears to be linking to the correct (ie. in the /usr/lib/x86...) area. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
I tested sane package 1.0.25-git20150101-trusty0 with a Canon N670U and it solves my issues as well. Thanks for the hint to the ppa! -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
If there is a fix around, as it looks like, any idea of which package to monitor, upgrade or compile? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Same issue here with a LiDE 30, in all the ports in my system (USB 2.0 and 3.0). $ lspci | grep USB 00:14.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB xHCI (rev 05) 00:1a.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #2 (rev 05) 00:1d.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #1 (rev 05) $ lsusb | grep Canon Bus 003 Device 006: ID 04a9:220e Canon, Inc. CanoScan N1240U/LiDE 30 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Note: the version I have tested with is 1.0.25-git20141220-utopic0, and a Canon LiDE 30 scanner. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
I just upgraded SANE as the git version in ppa:rolfbensch/sane-git (https://launchpad.net/~rolfbensch/+archive/ubuntu/sane-git), and so far it seems to be working great. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
This same bug I posted on the SANE developers page - #314472, https://alioth.debian.org/tracker/?func=detailatid=410366aid=314472group_id=30186 has now been marked as fixed by one of the developers (Gerhard Jaeger) as follows: I close this PR now, as it is fixed in the sources since 16.12.2014. Successfully tested with USB 3 and a LiDE30. So I guess at some point this will make it's way into the Ubuntu sources ** Bug watch added: alioth.debian.org/ #314472 http://alioth.debian.org/support/tracker.php?aid=314472 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
It looks like the patch had some shortcomings and I can't find a revised version anywhere. I tried applying it to Debian Jessie's 3.16 kernel and it had (what appeared to be) only minor conflicts which I resolved. Unfortunately the patched kernel doesn't compile due to incompatible upstream changes. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
One year passed from the patch (07 Oct 2013), why it isn't pushed in any kernel release? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
It looks like a patch could fix this bug: https://www.mail-archive.com/linux-usb@vger.kernel.org/msg30015.html but it is not queued for integration yet in any kernel version. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
No it isn't a gneral USB3 problem - I would imagine far more people would be getting excited if it was (although I've seen some sporadic disconnects with USB1 printers but not convinced that is related). My guess (and it is just a guess) is that it is something about the userspace interface that the kernel exposes which isn't quite right OR something fundamental has changed in that arena and the libusb developers have yet to pick up on it. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Same problem with a CanoScan N670U on a ZBook 15. It works on my older computers with USB2. It's not a general problem with USB3. An external USB3 disk works, pendrives work too. Connecting my Android phone also works. Another device that doesn't work yet is a Samson USB mic. I still have to investigate that issue. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
My LiDE 30 scanner stopped working after an upgrade from Fedora 19 to Fedora 20 yesterday. No hardware was changed. Sometimes 150dpi-scans work (but afterwards reboot or reconenct is needed), 300dpi scans always fail. some log [plustek] ## ADJUST WHITE (FINE) ### [sanei_usb] sanei_usb_write_bulk: trying to write 5 bytes [sanei_usb] 000 00 58 00 01 04 .X... libusb:error [reap_for_handle] unrecognised endpoint type 22 libusb:error [handle_events] backend handle_events failed with error -99 [sanei_usb] sanei_usb_write_bulk: write failed: Other error libusb:error [op_clear_halt] clear_halt failed error -1 errno 71 [sanei_usb] sanei_usb_write_bulk: trying to write 4 bytes [sanei_usb] 000 01 02 00 01 libusb:warning [do_sync_bulk_transfer] unrecognised status code 1 [sanei_usb] sanei_usb_write_bulk: write failed: Other error libusb:error [op_clear_halt] clear_halt failed error -1 errno 71 [plustek] UIO error [sanei_usb] sanei_usb_write_bulk: trying to write 4 bytes [sanei_usb] 000 01 02 00 01 libusb:warning [handle_bulk_completion] unrecognised urb status -2 libusb:warning [do_sync_bulk_transfer] unrecognised status code 1 [sanei_usb] sanei_usb_write_bulk: write failed: Other error libusb:error [op_clear_halt] clear_halt failed error -1 errno 71 [sanei_usb] sanei_usb_write_bulk: trying to write 4 bytes [sanei_usb] 000 01 07 00 01 libusb:warning [do_sync_bulk_transfer] unrecognised status code 1 [sanei_usb] sanei_usb_write_bulk: write failed: Other error libusb:error [op_clear_halt] clear_halt failed error -1 errno 71 [plustek] UIO error [plustek] cano_PrepareToReadWhiteCal() failed [plustek] calibration failed!!! [plustek] IPC: Transferrate = 292480 Bytes/s [plustek] sane_read - read 0 bytes [plustek] drvclose() [plustek] TIME END 1: 19s [plustek] usbDev_stopScan() [plustek] usbDev_ScanEnd(), start=0, park=0 [sanei_usb] sanei_usb_write_bulk: trying to write 4 bytes [sanei_usb] 000 01 07 00 01 [plustek] reader_process: read failed, status = -9004, errno 71 Segmentation fault sane backends version [root@# ~]$ yum info sane-backends Loaded plugins: auto-update-debuginfo, langpacks, refresh-packagekit Installed Packages Name: sane-backends Arch: x86_64 Version : 1.0.24 Release : 7.fc20 ** Also affects: sane-backends (Fedora) Importance: Undecided Status: New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Thank Roger for the advice but I can't find anything related to XHCI in my BIOS (ASRock Motherboard). Can I disable it with some kernel settings? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
I was having a similar problem with my Epson Perfection V33 flatbed and Xsane. The Xsane community (Mark Buda) pointed out that there is a problem with Linux handling XHCI mode. I went into my BIOS and disabled XHCI mode and now my scanner is working normally. I forgot to point out that my problem emerged when I purchased a new desktop machine withthe latest Gigabyte motherboard. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
since upgrading to a Board with USB 3.0 (Intel H87 chipset) I have the same problems with my Canon LIDE20. If I install an old USB 2.0 PCI Controller card, it works. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Also not working for me, same message with my Canoscan LIDE 25 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
I have the same problem with an Epson Perfection 1250. [plustek] usbDev_open(auto,) - 0x1386510 [plustek] Vendor ID=0x04B8, Product ID=0x010F [plustek] usbio_DetectLM983x [plustek] * could not read version register! [plustek] open failed: -1 The scanner is pugged in a USB 2 port. The kernel is x86_64. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Also not working with the same hardware but Fedora 20 i686 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
I have a CanoScan LiDE 20 which worked fine unless i got a new notebook with usb 3.0 although the scanner is well recognized. I have been testing with kubuntu 12.04 and kubuntu 13.10. With both the scanner works with the old usb 2.0 notebook and does not with the new one. The new notebook claims to also have usb 2.0, but it does not matter where i put the scanner in. notebook@acer:~$ lsusb Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 011: ID 04a9:220d Canon, Inc. CanoScan N670U/N676U/LiDE 20 Bus 003 Device 002: ID 1bcf:2c55 Sunplus Innovation Technology Inc. Bus 003 Device 003: ID 04ca:300b Lite-On Technology Corp. Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub I used the following commands to get the attached debug output (please see file sanedebug.txt): root@acer:~# export LIBUSB_DEBUG=255 root@acer:~# export SANE_DEBUG_DLL=255 root@acer:~# export SANE_DEBUG_SANEI_USB=255 root@acer:~# export USB_DEBUG=255 root@acer:~# export SANE_DEBUG_PLUSTEK=255 root@acer:~# scanimage -L 2sanedebug.txt This snippet from the attached debug output shows the occurence of the error: # [plustek] MISC I/O after RESET: 0x66, 0x16, 0x91 [sanei_usb] sanei_usb_write_bulk: trying to write 4 bytes [sanei_usb] 000 01 07 00 01 libusbx: debug [add_to_flying_list] arm timerfd for timeout in 3ms (first in line) libusbx: debug [submit_bulk_transfer] need 1 urbs for new transfer with length 4 libusbx: debug [libusb_handle_events_timeout_completed] doing our own event handling libusbx: debug [handle_events] poll() 4 fds with timeout in 6ms libusbx: debug [handle_events] poll() returned 1 libusbx: debug [reap_for_handle] urb type=3 status=-71 transferred=0 libusbx: debug [handle_bulk_completion] handling completion status -71 of bulk urb 1/1 libusbx: debug [handle_bulk_completion] low level error -71 libusbx: debug [disarm_timerfd] libusbx: debug [usbi_handle_transfer_completion] transfer 0xc74d78 has callback 0x7f610b80c7f0 libusbx: debug [sync_transfer_cb] actual_length=0 [sanei_usb] sanei_usb_write_bulk: write failed: Input/output error libusbx: debug [libusb_clear_halt] endpoint 3 libusbx: error [op_clear_halt] clear_halt failed error -1 errno 71 # Unfortunately I could not get any information about the error code -71. ** Attachment added: debug output https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+attachment/3934647/+files/sanedebug.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
** Bug watch added: alioth.debian.org/ #314545 http://alioth.debian.org/support/tracker.php?aid=314545 ** Also affects: sane-backends (Gentoo Linux) via http://alioth.debian.org/support/tracker.php?aid=314545 Importance: Unknown Status: Unknown -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1250196] Re: sane plustek backend not working on USB 3 root hub
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: sane-backends (Ubuntu) Status: New = Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1250196 Title: sane plustek backend not working on USB 3 root hub To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/sane-backends/+bug/1250196/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
