RE: License Activation

[Ralph DiMola via use-livecode]

Thanks Heather. I also put in a request via my KAV enterprise account.

Ralph DiMola
IT Director
Evergreen Information Services
rdim...@evergreeninfo.net


-Original Message-
From: use-livecode [mailto:use-livecode-boun...@lists.runrev.com] On Behalf
Of Heather Laine via use-livecode
Sent: Monday, April 12, 2021 12:54 PM
To: How to use LiveCode
Cc: Heather Laine
Subject: Re: License Activation

I'll get back in touch with them.

Best Regards,

Heather

Heather Laine
Customer Services Manager
LiveCode Ltd
www.livecode.com



> On 12 Apr 2021, at 17:17, Ralph DiMola via use-livecode
 wrote:
> 
> Mark,
> 
> I'm running KAV 11.4.0.223 AES 256. This is the enterprise not 
> consumer version. I wonder is the update is only going to the consumer 
> version?
> 
> Thanks
> 
> Ralph DiMola
> IT Director
> Evergreen Information Services
> rdim...@evergreeninfo.net
> 
> 
> -Original Message-
> From: use-livecode [mailto:use-livecode-boun...@lists.runrev.com] On 
> Behalf Of Mark Waddingham via use-livecode
> Sent: Monday, April 12, 2021 10:04 AM
> To: How to use LiveCode
> Cc: Mark Waddingham
> Subject: Re: License Activation
> 
> On 2021-04-12 14:58, Ralph DiMola via use-livecode wrote:
>> When I started LC 9.6.1 this am I got a message that the license is 
>> corrupted. When I entered my username/password to re-activate I got 
>> this message "An error occurred while attempting to contact the 
>> server"
>> Anyone
>> else having problems?
> 
> Hi Ralph,
> 
> Are you on Windows by any chance?
> 
> If so, then do you have Kaspersky AV?
> 
> The revsecurity.dll is being flagged as suspicious and being 
> quarantined
> - we have got Kaspersky to re-evaluate this (several times in fact!) 
> so it should be okay now, but you might have to update you Kaspersky 
> virus definitions and/or get your local install to un-quarantine it. 
> Indeed, you may have to reinstall 9.6.1 :|
> 
> Hope this helps!
> 
> Mark.
> 
> --
> Mark Waddingham ~ m...@livecode.com ~ http://www.livecode.com/
> LiveCode: Everyone can create apps
> 
> ___
> use-livecode mailing list
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> subscription
> preferences:
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Re: License Activation

[Heather Laine via use-livecode]

I'll get back in touch with them.

Best Regards,

Heather

Heather Laine
Customer Services Manager
LiveCode Ltd
www.livecode.com



> On 12 Apr 2021, at 17:17, Ralph DiMola via use-livecode 
>  wrote:
> 
> Mark,
> 
> I'm running KAV 11.4.0.223 AES 256. This is the enterprise not consumer
> version. I wonder is the update is only going to the consumer 
> version?
> 
> Thanks
> 
> Ralph DiMola
> IT Director
> Evergreen Information Services
> rdim...@evergreeninfo.net
> 
> 
> -Original Message-
> From: use-livecode [mailto:use-livecode-boun...@lists.runrev.com] On Behalf
> Of Mark Waddingham via use-livecode
> Sent: Monday, April 12, 2021 10:04 AM
> To: How to use LiveCode
> Cc: Mark Waddingham
> Subject: Re: License Activation
> 
> On 2021-04-12 14:58, Ralph DiMola via use-livecode wrote:
>> When I started LC 9.6.1 this am I got a message that the license is 
>> corrupted. When I entered my username/password to re-activate I got 
>> this message "An error occurred while attempting to contact the 
>> server"
>> Anyone
>> else having problems?
> 
> Hi Ralph,
> 
> Are you on Windows by any chance?
> 
> If so, then do you have Kaspersky AV?
> 
> The revsecurity.dll is being flagged as suspicious and being quarantined
> - we have got Kaspersky to re-evaluate this (several times in fact!) so it
> should be okay now, but you might have to update you Kaspersky virus
> definitions and/or get your local install to un-quarantine it. Indeed, you
> may have to reinstall 9.6.1 :|
> 
> Hope this helps!
> 
> Mark.
> 
> --
> Mark Waddingham ~ m...@livecode.com ~ http://www.livecode.com/
> LiveCode: Everyone can create apps
> 
> ___
> use-livecode mailing list
> use-livecode@lists.runrev.com
> Please visit this url to subscribe, unsubscribe and manage your subscription
> preferences:
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RE: License Activation

[Ralph DiMola via use-livecode]

Mark,

I'm running KAV 11.4.0.223 AES 256. This is the enterprise not consumer
version. I wonder is the update is only going to the consumer 
version?

Thanks

Ralph DiMola
IT Director
Evergreen Information Services
rdim...@evergreeninfo.net


-Original Message-
From: use-livecode [mailto:use-livecode-boun...@lists.runrev.com] On Behalf
Of Mark Waddingham via use-livecode
Sent: Monday, April 12, 2021 10:04 AM
To: How to use LiveCode
Cc: Mark Waddingham
Subject: Re: License Activation

On 2021-04-12 14:58, Ralph DiMola via use-livecode wrote:
> When I started LC 9.6.1 this am I got a message that the license is 
> corrupted. When I entered my username/password to re-activate I got 
> this message "An error occurred while attempting to contact the 
> server"
> Anyone
> else having problems?

Hi Ralph,

Are you on Windows by any chance?

If so, then do you have Kaspersky AV?

The revsecurity.dll is being flagged as suspicious and being quarantined
- we have got Kaspersky to re-evaluate this (several times in fact!) so it
should be okay now, but you might have to update you Kaspersky virus
definitions and/or get your local install to un-quarantine it. Indeed, you
may have to reinstall 9.6.1 :|

Hope this helps!

Mark.

--
Mark Waddingham ~ m...@livecode.com ~ http://www.livecode.com/
LiveCode: Everyone can create apps

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RE: License Activation

[Ralph DiMola via use-livecode]

KAV have not updated their definitions yet. I just downloaded new KAV
definitions (2:52 am TZ?) and restarted the VM. When I started LC
revsecurity.dll was still flagged and deleted by KAV. I had to restore the
file using KAV's Backup function. Disable KAV for 1 minute, start LC, get
error from Windows Defender, blow past that and LC started.

Ralph DiMola
IT Director
Evergreen Information Services
rdim...@evergreeninfo.net


-Original Message-
From: use-livecode [mailto:use-livecode-boun...@lists.runrev.com] On Behalf
Of Heather Laine via use-livecode
Sent: Monday, April 12, 2021 10:25 AM
To: How to use LiveCode
Cc: Heather Laine
Subject: Re: License Activation

Kaspersky confirmed to me that they had updated their virus definitions to
correct this, so an update to Kaspersky followed by a reinstall of LiveCode
should fix it. Annoying, but hey ho.

Best Regards,

Heather

Heather Laine
Customer Services Manager
LiveCode Ltd
www.livecode.com



> On 12 Apr 2021, at 15:14, Ralph DiMola via use-livecode
 wrote:
> 
> Mark,
> 
> Yes, I have KAV on Win 10. ARRRG But seriously... Thanks!
> 
> Ralph DiMola
> IT Director
> Evergreen Information Services
> rdim...@evergreeninfo.net
> 
> 
> -Original Message-
> From: use-livecode [mailto:use-livecode-boun...@lists.runrev.com] On 
> Behalf Of Mark Waddingham via use-livecode
> Sent: Monday, April 12, 2021 10:04 AM
> To: How to use LiveCode
> Cc: Mark Waddingham
> Subject: Re: License Activation
> 
> On 2021-04-12 14:58, Ralph DiMola via use-livecode wrote:
>> When I started LC 9.6.1 this am I got a message that the license is 
>> corrupted. When I entered my username/password to re-activate I got 
>> this message "An error occurred while attempting to contact the 
>> server"
>> Anyone
>> else having problems?
> 
> Hi Ralph,
> 
> Are you on Windows by any chance?
> 
> If so, then do you have Kaspersky AV?
> 
> The revsecurity.dll is being flagged as suspicious and being 
> quarantined
> - we have got Kaspersky to re-evaluate this (several times in fact!) 
> so it should be okay now, but you might have to update you Kaspersky 
> virus definitions and/or get your local install to un-quarantine it. 
> Indeed, you may have to reinstall 9.6.1 :|
> 
> Hope this helps!
> 
> Mark.
> 
> --
> Mark Waddingham ~ m...@livecode.com ~ http://www.livecode.com/
> LiveCode: Everyone can create apps
> 
> ___
> use-livecode mailing list
> use-livecode@lists.runrev.com
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> subscription
> preferences:
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Re: License Activation

[Heather Laine via use-livecode]

Kaspersky confirmed to me that they had updated their virus definitions to 
correct this, so an update to Kaspersky followed by a reinstall of LiveCode 
should fix it. Annoying, but hey ho.

Best Regards,

Heather

Heather Laine
Customer Services Manager
LiveCode Ltd
www.livecode.com



> On 12 Apr 2021, at 15:14, Ralph DiMola via use-livecode 
>  wrote:
> 
> Mark,
> 
> Yes, I have KAV on Win 10. ARRRG
> But seriously... Thanks!
> 
> Ralph DiMola
> IT Director
> Evergreen Information Services
> rdim...@evergreeninfo.net
> 
> 
> -Original Message-
> From: use-livecode [mailto:use-livecode-boun...@lists.runrev.com] On Behalf
> Of Mark Waddingham via use-livecode
> Sent: Monday, April 12, 2021 10:04 AM
> To: How to use LiveCode
> Cc: Mark Waddingham
> Subject: Re: License Activation
> 
> On 2021-04-12 14:58, Ralph DiMola via use-livecode wrote:
>> When I started LC 9.6.1 this am I got a message that the license is 
>> corrupted. When I entered my username/password to re-activate I got 
>> this message "An error occurred while attempting to contact the 
>> server"
>> Anyone
>> else having problems?
> 
> Hi Ralph,
> 
> Are you on Windows by any chance?
> 
> If so, then do you have Kaspersky AV?
> 
> The revsecurity.dll is being flagged as suspicious and being quarantined
> - we have got Kaspersky to re-evaluate this (several times in fact!) so it
> should be okay now, but you might have to update you Kaspersky virus
> definitions and/or get your local install to un-quarantine it. Indeed, you
> may have to reinstall 9.6.1 :|
> 
> Hope this helps!
> 
> Mark.
> 
> --
> Mark Waddingham ~ m...@livecode.com ~ http://www.livecode.com/
> LiveCode: Everyone can create apps
> 
> ___
> use-livecode mailing list
> use-livecode@lists.runrev.com
> Please visit this url to subscribe, unsubscribe and manage your subscription
> preferences:
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> 
> 
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RE: License Activation

[Ralph DiMola via use-livecode]

Mark,

Yes, I have KAV on Win 10. ARRRG
But seriously... Thanks!

Ralph DiMola
IT Director
Evergreen Information Services
rdim...@evergreeninfo.net


-Original Message-
From: use-livecode [mailto:use-livecode-boun...@lists.runrev.com] On Behalf
Of Mark Waddingham via use-livecode
Sent: Monday, April 12, 2021 10:04 AM
To: How to use LiveCode
Cc: Mark Waddingham
Subject: Re: License Activation

On 2021-04-12 14:58, Ralph DiMola via use-livecode wrote:
> When I started LC 9.6.1 this am I got a message that the license is 
> corrupted. When I entered my username/password to re-activate I got 
> this message "An error occurred while attempting to contact the 
> server"
> Anyone
> else having problems?

Hi Ralph,

Are you on Windows by any chance?

If so, then do you have Kaspersky AV?

The revsecurity.dll is being flagged as suspicious and being quarantined
- we have got Kaspersky to re-evaluate this (several times in fact!) so it
should be okay now, but you might have to update you Kaspersky virus
definitions and/or get your local install to un-quarantine it. Indeed, you
may have to reinstall 9.6.1 :|

Hope this helps!

Mark.

--
Mark Waddingham ~ m...@livecode.com ~ http://www.livecode.com/
LiveCode: Everyone can create apps

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RE: License Activation

[Ralph DiMola via use-livecode]

Panos,

Win 10 VM. I renamed the license files and still get the error ==> "An error
occurred while attempting to contact the 
Server. Please try again later."

Thanks

Ralph DiMola
IT Director
Evergreen Information Services
rdim...@evergreeninfo.net


-Original Message-
From: use-livecode [mailto:use-livecode-boun...@lists.runrev.com] On Behalf
Of panagiotis merakos via use-livecode
Sent: Monday, April 12, 2021 10:01 AM
To: How to use LiveCode
Cc: panagiotis merakos
Subject: Re: License Activation

Hello Ralph,

In which platform do you see this issue?

Kind regards,
Panos
--

On Mon, 12 Apr 2021 at 16:56, Ralph DiMola via use-livecode <
use-livecode@lists.runrev.com> wrote:

> When I started LC 9.6.1 this am I got a message that the license is 
> corrupted. When I entered my username/password to re-activate I got 
> this message "An error occurred while attempting to contact the 
> server" Anyone else having problems?
>
> Ralph DiMola
> IT Director
> Evergreen Information Services
> rdim...@evergreeninfo.net
>
>
> ___
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> use-livecode@lists.runrev.com
> Please visit this url to subscribe, unsubscribe and manage your 
> subscription preferences:
> http://lists.runrev.com/mailman/listinfo/use-livecode
>
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Re: License Activation

[Mark Waddingham via use-livecode]

On 2021-04-12 14:58, Ralph DiMola via use-livecode wrote:

When I started LC 9.6.1 this am I got a message that the license is
corrupted. When I entered my username/password to re-activate I got 
this
message "An error occurred while attempting to contact the server" 
Anyone

else having problems?


Hi Ralph,

Are you on Windows by any chance?

If so, then do you have Kaspersky AV?

The revsecurity.dll is being flagged as suspicious and being quarantined 
- we have got Kaspersky to re-evaluate this (several times in fact!) so 
it should be okay now, but you might have to update you Kaspersky virus 
definitions and/or get your local install to un-quarantine it. Indeed, 
you may have to reinstall 9.6.1 :|


Hope this helps!

Mark.

--
Mark Waddingham ~ m...@livecode.com ~ http://www.livecode.com/
LiveCode: Everyone can create apps

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Re: License Activation

[panagiotis merakos via use-livecode]

Hello Ralph,

In which platform do you see this issue?

Kind regards,
Panos
--

On Mon, 12 Apr 2021 at 16:56, Ralph DiMola via use-livecode <
use-livecode@lists.runrev.com> wrote:

> When I started LC 9.6.1 this am I got a message that the license is
> corrupted. When I entered my username/password to re-activate I got this
> message "An error occurred while attempting to contact the server" Anyone
> else having problems?
>
> Ralph DiMola
> IT Director
> Evergreen Information Services
> rdim...@evergreeninfo.net
>
>
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> Please visit this url to subscribe, unsubscribe and manage your
> subscription preferences:
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Re: License activation for old versions

[Paul Dupuis]

On 10/4/2015 9:42 PM, Mark Wieder wrote:
>> Mike,
>>
>> Thanks, but I have logged in and been over that page a zillion time now
>> and I see no way to generate and download a manual license file. What am
>> I missing?
>
> On that page there is a link 'Generage LiveCode offline activation
> file'. If you click on it you get to select a version and a
> passphrase. It's at the top of the puke-green section.

Mike,

Thanks! I found it. We have our licenses managed under 1 account, but
assigned to various individuals. I had to login as an individual instead
of the management account to see the activation links. Unfortunately,
the popup list only list versions back to LC6.0.0, so I guess I will
have to contact LiveCode Support.

Paul

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Re: License activation for old versions

[Mark Wieder]

On 10/04/2015 05:28 PM, Paul Dupuis wrote:

On 10/4/2015 7:51 PM, Mike Bonner wrote:

if you go to http://livecode.com/account/products/products-old you should
be able to generate an activation file.


Mike,

Thanks, but I have logged in and been over that page a zillion time now
and I see no way to generate and download a manual license file. What am
I missing?


On that page there is a link 'Generage LiveCode offline activation 
file'. If you click on it you get to select a version and a passphrase. 
It's at the top of the puke-green section.


...and don't worry about using an old version, 4.6.4 is the most stable 
build I have on any of my systems.


--
 Mark Wieder
 ahsoftw...@gmail.com

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Re: License activation for old versions

[Paul Dupuis]

On 10/4/2015 6:56 PM, Mark Schonewille wrote:
> Hi Paul,
>
> If you can download Revolution/LiveCode 4.6.4, you should be able to
> either enter a serial number or download a license file from the
> store. If you download a license file and select manual activation in
> the registration window, you should not need to access the server when
> registering.
>
 Mark,

Thanks. However, either I am missing something (which I hope is the
case) or there doesn't appear to be a way to download a manual license
file from the store any more? I considered the manual option, but can't
find a way to self-generate a manual license file.

Paul

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Re: License activation for old versions

[Mike Bonner]

if you go to http://livecode.com/account/products/products-old you should
be able to generate an activation file.

On Sun, Oct 4, 2015 at 5:06 PM, Paul Dupuis  wrote:

> On 10/4/2015 6:56 PM, Mark Schonewille wrote:
> > Hi Paul,
> >
> > If you can download Revolution/LiveCode 4.6.4, you should be able to
> > either enter a serial number or download a license file from the
> > store. If you download a license file and select manual activation in
> > the registration window, you should not need to access the server when
> > registering.
> >
>  Mark,
>
> Thanks. However, either I am missing something (which I hope is the
> case) or there doesn't appear to be a way to download a manual license
> file from the store any more? I considered the manual option, but can't
> find a way to self-generate a manual license file.
>
> Paul
>
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Re: License activation for old versions

[Mark Schonewille]

Hi Paul,

If you can download Revolution/LiveCode 4.6.4, you should be able to 
either enter a serial number or download a license file from the store. 
If you download a license file and select manual activation in the 
registration window, you should not need to access the server when 
registering.


--
Mark Schonewille
http://economy-x-talk.com

Buy the most extensive book on the
LiveCode language:
http://livecodebeginner.economy-x-talk.com

Op 10/5/2015 om 00:37 schreef Paul Dupuis:

In working this weekend on a customer issue, I needed to check a
behavior of an older version of LiveCode (version 4.6.4). Yes, I know
how old that is, but we have a standalone built on it that - for reason
far to complex to go into - we can't immediately update to a newer engine.

When I try to activate the license, I get the message "An error occurred
while attempting to contact the server. Please try again later."

I have been trying again ... later ... and still later. I will continue
to try again later. But I also thought I should ask and see if anyone
knows if LiveCode did something to kill really old license activation. I
know I can still download 464 from the store (which is awesome!)

Paul Dupuis
Researchware




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Re: License activation for old versions

[Paul Dupuis]

On 10/4/2015 7:51 PM, Mike Bonner wrote:
> if you go to http://livecode.com/account/products/products-old you should
> be able to generate an activation file.

Mike,

Thanks, but I have logged in and been over that page a zillion time now
and I see no way to generate and download a manual license file. What am
I missing?

Paul

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