Reporting fatal error bugs

2006-04-25 Thread David Beck
Hi, As I've posted previously to the list many of my users have problems with a rev standalone unexpectedly quitting do to illegal operations. I am getting more and more reports of this problem (on both Win XP Pro and Home, using a standalone built form Rev 2.6.1). There is no specific

problem found (was Re: Reporting fatal error bugs)

2006-04-25 Thread Dave Beck
First of all sorry about the recent re-post of the last message in this thread. It was sent from a different address weeks ago and it must have just got through moderator approval today. In any event I just wanted to let the list know that I believe I identified at least one of the major issues

Re: Reporting fatal error bugs

2006-04-25 Thread Mark Schonewille
Hi Dave and everybody who struggles with error handling, Earlier tonight, I started writing an e-mail to ask you more about the error messages you received, but since you have already solved the issue, I'll have to re-write my message before I send it. When Windows reports a fatal error, I

Re: reporting fatal error bugs

2006-04-11 Thread J. Landman Gay
Dave Beck wrote: Thanks Jacqueline, But the question remains which log is helpful to post and where to find it. There is no easy way to extract the log from the Microsoft Dr. Watson dialog that I am aware of. In a previous post somebody suggested that the log of interest was located at:

RE: reporting fatal error bugs

2006-04-10 Thread Dave Beck
Thanks Martin. I am very eager to have this problem addressed. We have about 250 installed users and we are getting almost daily reports now of the stack *consistently* crashing on Windows XP (both Home and Pro) systems. I looked at the user.dmp file and it seemed to be a bunch of binary data.

Re: reporting fatal error bugs

2006-04-10 Thread J. Landman Gay
Dave Beck wrote: Might somebody from the Rev team reading this post be able to chime in about what is needed in order to have this issue addressed properly? Go here: http://support.runrev.com/bugdatabase/show_bug.cgi?id=3220 Paste the content of one or more logs into the Comments field, or

Re: reporting fatal error bugs

2006-04-10 Thread Dave Beck
Thanks Jacqueline, But the question remains which log is helpful to post and where to find it. There is no easy way to extract the log from the Microsoft Dr. Watson dialog that I am aware of. In a previous post somebody suggested that the log of interest was located at: C:/Documents and

Reporting fatal error bugs

2006-04-06 Thread Dave Beck
Hi, As I've posted previously to the list many of my users have problems with a rev standalone unexpectedly quitting do to illegal operations. I am getting more and more reports of this problem (on both Win XP Pro and Home, using a standalone built form Rev 2.6.1). There is no specific

Re: Reporting fatal error bugs

2006-04-06 Thread J. Landman Gay
Dave Beck wrote: 1. Where do I go to log this problem to bugzilla? Bugzilla is here: http://support.runrev.com/bugdatabase/ 2. How can my users capture the error logs from the Windows illegal operation error dialog? I have tried to capture these logs before but have not been able to

Re: Reporting fatal error bugs

2006-04-06 Thread Martin Baxter
J. Landman Gay wrote: Dave Beck wrote: 2. How can my users capture the error logs from the Windows illegal operation error dialog? I have tried to capture these logs before but have not been able to figure it out. I can't copy the contents of the log; I can't find an option to save it to a