Re: Open Office/Apple macOS 11
Hi - There should be an announcement about 4.1.9 in a day or two. Check the www.openoffice.org banner occasionally. Regards, Dave > On Feb 6, 2021, at 10:59 AM, Chuck Spalding wrote: > > David, > > Note that the address you sent your message to is "*users*@ > openoffice.apache.org". We are *users* of OpenOffice like you, not the > *maintainers* of the software. > > There is a "support forum" at this address: > http://forum.openoffice.org/en/forum/ . > > You might also be interested in the bug-tracking system at > http://bz.apache.org/ooo/ . > > By the way, it would have been helpful if you had included a link to (or > the content of) the "Announcement of 6th January". I don't recall that > announcement, and I can't find it in the archive of messages sent to > users@openoffice.apache.org, so I can't tell what problems you are having. > Perhaps you were referring to this message that was posted on *4th* January: > > From: Dave Fisher > Subject: Re: Apache for Mac Big Sur? > Date: 2021/01/04 18:28:10 > List: users@openoffice.apache.org > > Hi - > > What fails currently with OpenOffice on BigSur is opening Microsoft Office > Open XML files - docx, xlsx, pptx, and the rest. > > A new release 4.1.9 is in the pipeline which has been confirmed by French > user forum members to fix this issue. > > The release will take a week to three weeks to go through our volunteer’s > testing. If you are interested in helping test then please join the > developer list at d...@openoffice.apache.org . > > Regards, > Dave > > > Regards, > > Chuck > > > On Sat, Feb 6, 2021 at 3:03 AM David Shelton > wrote: > >> Dear Sirs, >> >> I use a MacBook Air which I updated to macOS 11 in december, and then had >> problems with your Open Office which I have been using for a long time. >> >> I read your Announcement of 6th January concerning this situation which is >> about exactly the problems I am facing. >> >> Could you please tell me if and when you will be releasing a new version >> to solve these problems. I am not competent enough to help in your testing, >> I just need a solution. >> >> Kind regards, >> >> David Shelton >> >> >> - To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org For additional commands, e-mail: users-h...@openoffice.apache.org
Re: Open Office Frozen Need assistance immediately
> On Feb 6, 2021, at 1:12 PM, Andrew Pitonyak wrote: > > > I am not certain if Kate has subscribed so I am copying her directly. > > Kate is using a Mac that is 14 years old. The OS is version 10.11.6 OpenOffice 4.1.X should work with macOS 10.7 Lion and greater. > > When AOO is started, it wants to recover her files. But AOO hangs whether she > tells it to recover the files or not (my words, not hers, so I might have the > wording a bit wrong). What it really asks is if it should re-open the > previous windows. This window hangs and she cannot do anything with it. > > So, first question. How can kate start AOO so that it will NOT prompt to > recover files. Note that no data will be lost because everything is saved. > > Kate does not see a lock file in the directory, so there is probably not one. > > From the finder window, she is able to open the file, but it seems like it is > running a second copy of AOO. I don't really know if it might really be > "OpenOffice" and not AOO. It will show “OpenOffice”. She can try “Force Quit” from the Apple menu to see if there is an OpenOffice already running. The other question is if she is running from the installation disk or from the Applications folder. OpenOffice should be copied from the installation disk image to Applications in the Finder. HTH, Dave > > First question, how can she kill that initial window so that it stops coming > up when the computer starts. > > On Saturday, February 06, 2021 14:04 EST, Kate > wrote: > Hi, > > My open office program will not save a new file into PDF.. there is a window > screen that keeps asking if I want to re open it or close.. > > I am needing immediate assistance, and could not find your number to call.. > Please have customer support reach out to me so that we can trouble shoot > together. > > Thanks much, > Kate > 505 670-8456 > > Sent from my > iPhone- > To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org > For additional commands, e-mail: users-h...@openoffice.apache.org > > > > - To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org For additional commands, e-mail: users-h...@openoffice.apache.org
Re: Open Office Frozen Need assistance immediately
On Sat, 06 Feb 2021 16:12:39 -0500 "Andrew Pitonyak" wrote: > > I am not certain if Kate has subscribed so I am copying her directly. > > Kate is using a Mac that is 14 years old. The OS is version 10.11.6 > > When AOO is started, it wants to recover her files. But AOO hangs whether she > tells it to recover the files or not (my words, not hers, so I might have the > wording a bit wrong). What it really asks is if it should re-open the > previous windows. This window hangs and she cannot do anything with it. > > So, first question. How can kate start AOO so that it will NOT prompt to > recover files. Note that no data will be lost because everything is saved. > > Kate does not see a lock file in the directory, so there is probably not one. On the AOO-en Forum this is given; I think the solution may be applicable in this case: Q01: How do I correct the following problem?: The application "OpenOffice" was forced to quit while trying to restore its windows. Do you want to try to restore its windows again? A01: This is a MacOS problem, typically created when your computer shuts down unexpecedly, such as battery failure in a laptop, or power failure in a desktop. Depending on your level of MacOS, the message may say "reopen" instead of "restore". Reinstalling OpenOffice will not fix the problem so downloading and reinstalling the application is a waste of your time. Creating a new profile (Q02/A02) for this message is also a waste of your time. Quit OpenOffice. If OpenOffice → Quit is does not terminate the program use → Force Quit → OpenOffice → Force Quit. In Finder use Go (menu) → Go to Folder → ~/Library/Saved Application State → OK. It is probably best to copy the path from this tutorial and paste it into the Go to Folder dialog. Locate org.openoffice.script.savedState in the list and drag it to the trash. Launch OpenOffice. That's a ~, not a -, before /Library. You must include the ~ in the 33-character folder name. A link to the entry on the AOO-en Forum https://forum.openoffice.org/en/forum/viewtopic.php?f=74=89283=420635 And the details are in A01 (Answer 01) But note: I am not a Mac user, so the above suggestion is just a guess on my part. However, I doubt it will cause the computer to explode (much!) Rory > > From the finder window, she is able to open the file, but it seems like it is > running a second copy of AOO. I don't really know if it might really be > "OpenOffice" and not AOO. > > First question, how can she kill that initial window so that it stops coming > up when the computer starts. > > On Saturday, February 06, 2021 14:04 EST, Kate > wrote: > Hi, > > My open office program will not save a new file into PDF.. there is a window > screen that keeps asking if I want to re open it or close.. > > I am needing immediate assistance, and could not find your number to call.. > Please have customer support reach out to me so that we can trouble shoot > together. > > Thanks much, > Kate > 505 670-8456 > > Sent from my > iPhone- > To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org > For additional commands, e-mail: users-h...@openoffice.apache.org > > > > -- Rory O'Farrell - To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org For additional commands, e-mail: users-h...@openoffice.apache.org
Re: Open Office Frozen Need assistance immediately
I am not certain if Kate has subscribed so I am copying her directly. Kate is using a Mac that is 14 years old. The OS is version 10.11.6 When AOO is started, it wants to recover her files. But AOO hangs whether she tells it to recover the files or not (my words, not hers, so I might have the wording a bit wrong). What it really asks is if it should re-open the previous windows. This window hangs and she cannot do anything with it. So, first question. How can kate start AOO so that it will NOT prompt to recover files. Note that no data will be lost because everything is saved. Kate does not see a lock file in the directory, so there is probably not one. >From the finder window, she is able to open the file, but it seems like it is >running a second copy of AOO. I don't really know if it might really be >"OpenOffice" and not AOO. First question, how can she kill that initial window so that it stops coming up when the computer starts. On Saturday, February 06, 2021 14:04 EST, Kate wrote: Hi, My open office program will not save a new file into PDF.. there is a window screen that keeps asking if I want to re open it or close.. I am needing immediate assistance, and could not find your number to call.. Please have customer support reach out to me so that we can trouble shoot together. Thanks much, Kate 505 670-8456 Sent from my iPhone- To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org For additional commands, e-mail: users-h...@openoffice.apache.org
Re: Open Office Frozen Need assistance immediately
On Sat, 6 Feb 2021 13:04:27 -0600 Kate wrote: > Hi, > > My open office program will not save a new file into PDF.. there is a window > screen that keeps asking if I want to re open it or close.. > > I am needing immediate assistance, and could not find your number to call.. > Please have customer support reach out to me so that we can trouble shoot > together. > > Thanks much, > Kate > 505 670-8456 OpenOffice is a free program and in consequence can afford no customer support lines; this mailing list is manned by volunteers in their own time, on a pro bono basis. Is the "Reopen or Close" message actually a "Recover or Close" message when you start OpenOffice? If so, this is an indication that OpenOffice and the file were improperly closed on a previous use, perhaps by a program or computer crash, or perhaps by over hasty close down of the computer, before the OpenOffice housekeeping information had been written to disk. If the message is the "Recover or Close" message then select Recover and OpenOffice will attempt to recover the file. If it is unable to do so, press Cancel, then open a backup or previously Saved version of the file. It should then be able to /File /Export as PDF. -- Rory O'Farrell - To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org For additional commands, e-mail: users-h...@openoffice.apache.org
Open Office Frozen Need assistance immediately
Hi, My open office program will not save a new file into PDF.. there is a window screen that keeps asking if I want to re open it or close.. I am needing immediate assistance, and could not find your number to call.. Please have customer support reach out to me so that we can trouble shoot together. Thanks much, Kate 505 670-8456 Sent from my iPhone - To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org For additional commands, e-mail: users-h...@openoffice.apache.org
Re: Open Office/Apple macOS 11
David, Note that the address you sent your message to is "*users*@ openoffice.apache.org". We are *users* of OpenOffice like you, not the *maintainers* of the software. There is a "support forum" at this address: http://forum.openoffice.org/en/forum/ . You might also be interested in the bug-tracking system at http://bz.apache.org/ooo/ . By the way, it would have been helpful if you had included a link to (or the content of) the "Announcement of 6th January". I don't recall that announcement, and I can't find it in the archive of messages sent to users@openoffice.apache.org, so I can't tell what problems you are having. Perhaps you were referring to this message that was posted on *4th* January: From: Dave Fisher Subject: Re: Apache for Mac Big Sur? Date: 2021/01/04 18:28:10 List: users@openoffice.apache.org Hi - What fails currently with OpenOffice on BigSur is opening Microsoft Office Open XML files - docx, xlsx, pptx, and the rest. A new release 4.1.9 is in the pipeline which has been confirmed by French user forum members to fix this issue. The release will take a week to three weeks to go through our volunteer’s testing. If you are interested in helping test then please join the developer list at d...@openoffice.apache.org . Regards, Dave Regards, Chuck On Sat, Feb 6, 2021 at 3:03 AM David Shelton wrote: > Dear Sirs, > > I use a MacBook Air which I updated to macOS 11 in december, and then had > problems with your Open Office which I have been using for a long time. > > I read your Announcement of 6th January concerning this situation which is > about exactly the problems I am facing. > > Could you please tell me if and when you will be releasing a new version > to solve these problems. I am not competent enough to help in your testing, > I just need a solution. > > Kind regards, > > David Shelton > > >
Re: Open Office/Apple macOS 11
Same problem. I can hardly wait for the solution. > 2021. febr. 6. dátummal, 11:52 időpontban David Shelton > írta: > > Dear Sirs, > > I use a MacBook Air which I updated to macOS 11 in december, and then had > problems with your Open Office which I have been using for a long time. > > I read your Announcement of 6th January concerning this situation which is > about exactly the problems I am facing. > > Could you please tell me if and when you will be releasing a new version to > solve these problems. I am not competent enough to help in your testing, I > just need a solution. > > Kind regards, > > David Shelton > > - To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org For additional commands, e-mail: users-h...@openoffice.apache.org
Open Office/Apple macOS 11
Dear Sirs, I use a MacBook Air which I updated to macOS 11 in december, and then had problems with your Open Office which I have been using for a long time. I read your Announcement of 6th January concerning this situation which is about exactly the problems I am facing. Could you please tell me if and when you will be releasing a new version to solve these problems. I am not competent enough to help in your testing, I just need a solution. Kind regards, David Shelton
