Re: [SOGo] Why not use GitHub Issues?

[Lewis Dexter Litanzios]

Thanks for reply

Based on that logic you'll be using Mantis indefinitely (e.g. in 10 
years) because new issues are created there


Simply request new issues are created at GitHub and if there are GitHub 
duplicate issues then cross-link the Mantis issue until the issue is 
resolved


If it takes 10 years to close all Mantis issues then no problem but at 
least you won't have made it hard for the community to create new issues 
for a further 10 years from now


FYI I have no affiliation with GitHub but I'm sure _any_ modern issue 
tracker will be a UX improvement on Mantis (sorry!). Also GitHub, GitLab 
et al. all offer a degree of content portability (e.g. issues) for 10 
years from now when you move to the next issue tracker 🙂

//
Yours hopefully

On 22/05/2019 15:41, Francis Lachapelle (flachape...@inverse.ca) wrote:

Hi Lewis


On May 12, 2019, at 11:08 PM, Lewis Dexter Litanzios (h...@ldexterldesign.uk) 
 wrote:

Apologies if this has been mentioned before - I tried to search your mailing 
list archive but surprisingly no results

Why is SOGo not using GitHub Issues - you obviously host [c]ode there so why 
not use their vastly better issue tracker?

I just started vetting SOGo web mail as a Thunderbird replacement and created 
my first [i]ssue today. While interacting with GitHub's issue tracker is 
geneally pleasant UX using your issue tracker is painful! I made a typo in my 
issue which I want to correct and there doesn't even appear to be a way to edit 
the issue once submitted. This is basic stuff.

You have a great product and what seems to be the best chance of a FOSS gmail 
replacement - please prioritise making it as easy as possible for contributors, 
including a better way to report and manage issues

I have a ton of issues to report but unfortunately I'll seriously have to 
consider the time burden in future

I understand your concern. We're big fans of Github too. However, we started 
SOGo at about the same time Github was founded, and Mantis (the bug tracking 
system we use) seemed the best option; it was open source, mature, and could be 
deployed on-promise. A few years later, when we moved the source code to Github 
(anyone remembers monotone?), we decided to keep Mantis because of the enormous 
quantity of tickets already in our system.

Francis


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Re: [SOGo] Why not use GitHub Issues?

[Francis Lachapelle]

Hi Lewis

> On May 12, 2019, at 11:08 PM, Lewis Dexter Litanzios (h...@ldexterldesign.uk) 
>  wrote:
> 
> Apologies if this has been mentioned before - I tried to search your mailing 
> list archive but surprisingly no results
> 
> Why is SOGo not using GitHub Issues - you obviously host [c]ode there so why 
> not use their vastly better issue tracker?
> 
> I just started vetting SOGo web mail as a Thunderbird replacement and created 
> my first [i]ssue today. While interacting with GitHub's issue tracker is 
> geneally pleasant UX using your issue tracker is painful! I made a typo in my 
> issue which I want to correct and there doesn't even appear to be a way to 
> edit the issue once submitted. This is basic stuff.
> 
> You have a great product and what seems to be the best chance of a FOSS gmail 
> replacement - please prioritise making it as easy as possible for 
> contributors, including a better way to report and manage issues
> 
> I have a ton of issues to report but unfortunately I'll seriously have to 
> consider the time burden in future

I understand your concern. We're big fans of Github too. However, we started 
SOGo at about the same time Github was founded, and Mantis (the bug tracking 
system we use) seemed the best option; it was open source, mature, and could be 
deployed on-promise. A few years later, when we moved the source code to Github 
(anyone remembers monotone?), we decided to keep Mantis because of the enormous 
quantity of tickets already in our system.

Francis
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https://inverse.ca/sogo/lists

Re: [SOGo] Why not use GitHub Issues?

[Lewis Dexter Litanzios]

BUMP

On 13/05/2019 05:08, Lewis Dexter Litanzios wrote:

Hi,

Hope you're well

Thanks for software

Apologies if this has been mentioned before - I tried to search your 
mailing list archive but surprisingly no results


Why is SOGo not using GitHub Issues - you obviously host [c]ode there 
so why not use their vastly better issue tracker?


I just started vetting SOGo web mail as a Thunderbird replacement and 
created my first [i]ssue today. While interacting with GitHub's issue 
tracker is geneally pleasant UX using your issue tracker is painful! I 
made a typo in my issue which I want to correct and there doesn't even 
appear to be a way to edit the issue once submitted. This is basic stuff.


You have a great product and what seems to be the best chance of a 
FOSS gmail replacement - please prioritise making it as easy as 
possible for contributors, including a better way to report and manage 
issues


I have a ton of issues to report but unfortunately I'll seriously have 
to consider the time burden in future


If you have any issues (e.g. questions/queries) then happy to help

Hope to hear back

Keep up great work!

Yours faithfully

c: https://github.com/inverse-inc/sogo
i: https://sogo.nu/bugs/view.php?id=4746
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[SOGo] Why not use GitHub Issues?

["Lewis Dexter Litanzios"]

Hi,

Hope you're well

Thanks for software

Apologies if this has been mentioned before - I tried to search your mailing 
list archive but surprisingly no results

Why is SOGo not using GitHub Issues - you obviously host [c]ode there so why 
not use their vastly better issue tracker?

I just started vetting SOGo web mail as a Thunderbird replacement and created 
my first [i]ssue today. While interacting with GitHub's issue tracker is 
geneally pleasant UX using your issue tracker is painful! I made a typo in my 
issue which I want to correct and there doesn't even appear to be a way to edit 
the issue once submitted. This is basic stuff.

You have a great product and what seems to be the best chance of a FOSS gmail 
replacement - please prioritise making it as easy as possible for contributors, 
including a better way to report and manage issues

I have a ton of issues to report but unfortunately I'll seriously have to 
consider the time burden in future

If you have any issues (e.g. questions/queries) then happy to help

Hope to hear back

Keep up great work!

Yours faithfully

c: https://github.com/inverse-inc/sogo
i: https://sogo.nu/bugs/view.php?id=4746
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