[libreoffice-users] Mendeley desktop plugin causing extended time lags in LibO

2015-04-01 Thread Sun Shine

Hi list

This follows up on an email written earlier this year regarding a 
time-lag in LibO when using Mendeley Desktop plugin [ 
http://listarchives.libreoffice.org/global/users/msg42838.html ]. At the 
time of writing, I thought this was a LibO issue, but it seems more like 
a Mendeley Desktop (MD) issue:


I wrote to MD support to ask about progress made in response to a cohort 
of other LibO users who have posted to the MD website reporting similar 
time lags in using the MD insert citations plugin. Josh, a support 
person at MD, responded that no work had been undertaken on this because 
it was deemed to be a LO problem in how they process fieldcodes.


I responded that since LibO is open source and that Mendeley developed 
the plugin for LibO this is a Mendeley issue ... but this has resulted 
in a deafening silence from MD!


What field codes is Josh referring to and is there anything I as a lowly 
end-user can do to fix this, at least locally? Is this something that 
LibO developers are able to address with MD to facilitate uptake among 
universities of LibO, many of which would also use Mendeley?


For specs, I'm running LibO 4.3.5.2 on Mint 17, using the latest 
Mendeley Desktop and plugin versions.


Thanks for any suggestions

Sun

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Re: [libreoffice-users] Mendeley desktop plugin causing extended time lags in LibO

2015-04-01 Thread Sun Shine

Hello Tom

Nice to hear from you, and thanks for the suggestion.

Can you clarify: did you mean post a bug report to the LibO developers 
or to the Mendeley people (who seem to want to pass the buck onto LibO)?


For the LibO folk, is there a protocol one follows - e.g. is it via an 
email list or a website or ... ?


Thanks again.

On 01/04/15 12:30, Tom Davies wrote:

Hi :)
Maybe post a bug-report about it and maybe copypaste what you just 
wrote in that email into there?


Maybe say that you suspect that our Devs might be better at 
communicating with their devs to get the issue resolved?

Regards from
Tom :)



On 1 April 2015 at 09:08, Sun Shine phaedr...@gmail.com 
mailto:phaedr...@gmail.com wrote:


Hi list

This follows up on an email written earlier this year regarding a
time-lag in LibO when using Mendeley Desktop plugin [
http://listarchives.libreoffice.org/global/users/msg42838.html ].
At the time of writing, I thought this was a LibO issue, but it
seems more like a Mendeley Desktop (MD) issue:

I wrote to MD support to ask about progress made in response to a
cohort of other LibO users who have posted to the MD website
reporting similar time lags in using the MD insert citations
plugin. Josh, a support person at MD, responded that no work had
been undertaken on this because it was deemed to be a LO problem
in how they process fieldcodes.

I responded that since LibO is open source and that Mendeley
developed the plugin for LibO this is a Mendeley issue ... but
this has resulted in a deafening silence from MD!

What field codes is Josh referring to and is there anything I as a
lowly end-user can do to fix this, at least locally? Is this
something that LibO developers are able to address with MD to
facilitate uptake among universities of LibO, many of which would
also use Mendeley?

For specs, I'm running LibO 4.3.5.2 on Mint 17, using the latest
Mendeley Desktop and plugin versions.

Thanks for any suggestions

Sun

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Re: [libreoffice-users] Mendeley desktop plugin causing extended time lags in LibO

2015-04-01 Thread Tom Davies
Hi :)
Maybe post a bug-report about it and maybe copypaste what you just wrote
in that email into there?

Maybe say that you suspect that our Devs might be better at communicating
with their devs to get the issue resolved?
Regards from
Tom :)



On 1 April 2015 at 09:08, Sun Shine phaedr...@gmail.com wrote:

 Hi list

 This follows up on an email written earlier this year regarding a time-lag
 in LibO when using Mendeley Desktop plugin [ http://listarchives.
 libreoffice.org/global/users/msg42838.html ]. At the time of writing, I
 thought this was a LibO issue, but it seems more like a Mendeley Desktop
 (MD) issue:

 I wrote to MD support to ask about progress made in response to a cohort
 of other LibO users who have posted to the MD website reporting similar
 time lags in using the MD insert citations plugin. Josh, a support person
 at MD, responded that no work had been undertaken on this because it was
 deemed to be a LO problem in how they process fieldcodes.

 I responded that since LibO is open source and that Mendeley developed the
 plugin for LibO this is a Mendeley issue ... but this has resulted in a
 deafening silence from MD!

 What field codes is Josh referring to and is there anything I as a lowly
 end-user can do to fix this, at least locally? Is this something that LibO
 developers are able to address with MD to facilitate uptake among
 universities of LibO, many of which would also use Mendeley?

 For specs, I'm running LibO 4.3.5.2 on Mint 17, using the latest Mendeley
 Desktop and plugin versions.

 Thanks for any suggestions

 Sun

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 To unsubscribe e-mail to: users+unsubscr...@global.libreoffice.org
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Re: [libreoffice-users] Mendeley desktop plugin causing extended time lags in LibO

2015-04-01 Thread Tom Davies
Hi :)
I meant to the LibreOffice bug-reporting system;
http://www.libreoffice.org/get-help/feedback/
I'm not sure whether it'd be better to mark as a feature request or keep
as a standard bug-report so just do the default for now.

If you have already filed a bug-report with Mendeley then it'd be great to
include a clickable link to that in your report to the LibreOffice people.
If the Mendeley people are being nice then it'd be nice to copy the new
link from your bug-report here to them but they sound a bit unfriendly so i
would leave that for a couple of days - that gives the LibreOffice people
have more of a chance of getting up to speed.
Regards from
Tom :)



On 1 April 2015 at 13:33, Sun Shine phaedr...@gmail.com wrote:

  Hello Tom

 Nice to hear from you, and thanks for the suggestion.

 Can you clarify: did you mean post a bug report to the LibO developers or
 to the Mendeley people (who seem to want to pass the buck onto LibO)?

 For the LibO folk, is there a protocol one follows - e.g. is it via an
 email list or a website or ... ?

 Thanks again.


 On 01/04/15 12:30, Tom Davies wrote:

   Hi :)
  Maybe post a bug-report about it and maybe copypaste what you just wrote
 in that email into there?

  Maybe say that you suspect that our Devs might be better at communicating
 with their devs to get the issue resolved?
  Regards from
  Tom :)



 On 1 April 2015 at 09:08, Sun Shine phaedr...@gmail.com wrote:

 Hi list

 This follows up on an email written earlier this year regarding a
 time-lag in LibO when using Mendeley Desktop plugin [
 http://listarchives.libreoffice.org/global/users/msg42838.html ]. At the
 time of writing, I thought this was a LibO issue, but it seems more like a
 Mendeley Desktop (MD) issue:

 I wrote to MD support to ask about progress made in response to a cohort
 of other LibO users who have posted to the MD website reporting similar
 time lags in using the MD insert citations plugin. Josh, a support person
 at MD, responded that no work had been undertaken on this because it was
 deemed to be a LO problem in how they process fieldcodes.

 I responded that since LibO is open source and that Mendeley developed
 the plugin for LibO this is a Mendeley issue ... but this has resulted in a
 deafening silence from MD!

 What field codes is Josh referring to and is there anything I as a lowly
 end-user can do to fix this, at least locally? Is this something that LibO
 developers are able to address with MD to facilitate uptake among
 universities of LibO, many of which would also use Mendeley?

 For specs, I'm running LibO 4.3.5.2 on Mint 17, using the latest Mendeley
 Desktop and plugin versions.

 Thanks for any suggestions

 Sun

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Re: [libreoffice-users] Mendeley desktop plugin causing extended time lags in LibO

2015-04-01 Thread Sun Shine
Thanks all. Bug filed: 
https://bugs.documentfoundation.org/show_bug.cgi?id=90399


Cheers


On 01/04/15 15:48, Tom Davies wrote:

Hi :)
I meant to the LibreOffice bug-reporting system;
http://www.libreoffice.org/get-help/feedback/
I'm not sure whether it'd be better to mark as a feature request or 
keep as a standard bug-report so just do the default for now.


If you have already filed a bug-report with Mendeley then it'd be 
great to include a clickable link to that in your report to the 
LibreOffice people.  If the Mendeley people are being nice then it'd 
be nice to copy the new link from your bug-report here to them but 
they sound a bit unfriendly so i would leave that for a couple of days 
- that gives the LibreOffice people have more of a chance of getting 
up to speed.

Regards from
Tom :)



On 1 April 2015 at 13:33, Sun Shine phaedr...@gmail.com 
mailto:phaedr...@gmail.com wrote:


Hello Tom

Nice to hear from you, and thanks for the suggestion.

Can you clarify: did you mean post a bug report to the LibO
developers or to the Mendeley people (who seem to want to pass the
buck onto LibO)?

For the LibO folk, is there a protocol one follows - e.g. is it
via an email list or a website or ... ?

Thanks again.


On 01/04/15 12:30, Tom Davies wrote:

Hi :)
Maybe post a bug-report about it and maybe copypaste what you
just wrote in that email into there?

Maybe say that you suspect that our Devs might be better at
communicating with their devs to get the issue resolved?
Regards from
Tom :)



On 1 April 2015 at 09:08, Sun Shine phaedr...@gmail.com
mailto:phaedr...@gmail.com wrote:

Hi list

This follows up on an email written earlier this year
regarding a time-lag in LibO when using Mendeley Desktop
plugin [
http://listarchives.libreoffice.org/global/users/msg42838.html ].
At the time of writing, I thought this was a LibO issue, but
it seems more like a Mendeley Desktop (MD) issue:

I wrote to MD support to ask about progress made in response
to a cohort of other LibO users who have posted to the MD
website reporting similar time lags in using the MD insert
citations plugin. Josh, a support person at MD, responded
that no work had been undertaken on this because it was
deemed to be a LO problem in how they process fieldcodes.

I responded that since LibO is open source and that Mendeley
developed the plugin for LibO this is a Mendeley issue ...
but this has resulted in a deafening silence from MD!

What field codes is Josh referring to and is there anything I
as a lowly end-user can do to fix this, at least locally? Is
this something that LibO developers are able to address with
MD to facilitate uptake among universities of LibO, many of
which would also use Mendeley?

For specs, I'm running LibO 4.3.5.2 on Mint 17, using the
latest Mendeley Desktop and plugin versions.

Thanks for any suggestions

Sun

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