It sounds as though you need to setup the MX (Mail Exchange) entry in
DNS While you're at it, make sure you have the Name Server properly
identified both inside and outside the company.
SOGo ZEG has nothing to do with it (unless you're also running DNS on
the ZEG)
On 03/26/2014 10:00 AM, Steve Boley wrote:
To receive email your mail dns settings point to the correct server to
receive the mail.
You alluded to a change of modem/router so therefore it's more than
likely firewall/dns issues that are causing your problems.
Get outside your network and see if you can ping your email address
and then see if you can hit your imap server with telnet and you will
start getting answers to what is probably wrong.
Steve
On 3/25/2014 7:04 PM, Joe wrote:
Hi
I have had SOGo ZEG installed on my server for 8 or 9 months,
receiving and
sending emails through the Web Portal. I was never able to configure
Thunderbird or my Android phone to send messages.
However, my problem now is much worse. The modem / router had to be
replaced.
This caused considerable problems in re-establishing all the settings.
Eventually, I have all of my servers except SOGo ZEG working properly.
SOGo ZEG is comprised of four servers SOGo, LDAP, Cyrus and Postfix.
I can send, but not receive emails. I have tried for days googling
and poring
over documentation to see if there is some setting that is wrong.
Nothing
resolves the problem.
One frustration is the complexity of getting four servers working
together. In
following advice found through internet searches, the danger is that the
advice may be for a setting that is for a different version of the
server. So,
for example, I found some very clear documentation for Cyrus, but it
was from
10 years ago. I ignored that and decided to focus on Cyrus provided
documentation for my version (2.4.12-2).
I read through the documentation for my version, double checking this
against
my settings. What I discovered is that several of the directories and
files
mentioned do not exist on my server.
Since, I installed everything through ZEG, I figure that SOGo has
customized
Cyrus and probably some of the other servers, so some of the Cyrus
documentation was not relevant.
I also poured over the SOGo documentation double checking my
settings. I could
not find anything that made a difference.
Does anyone have advice on troubleshooting this issue (can send, but
can't
receive emails)? Has anyone else run into this problem and resolved it?
Thanks,
Joe
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