Re: [SOGo] SOGo doesn't display email anymore

[Piet Hein]

Do you have error messages from the IMAP-daemon as well?



 From: James James 
To: users@sogo.nu 
Sent: Sunday, May 27, 2012 10:36 AM
Subject: Re: [SOGo] SOGo doesn't display email anymore
 

After some investigations I've got this error message : 

2012-05-25 20:41:35.733 sogod[5485] WARNING: IMAP4 connection pooling is 
disabled!
May 25 20:41:35 sogod [5485]: [ERROR] <0x0x1894488[NGImap4ConnectionManager]> 
IMAP4 login failed:
  host=imap.domain.com, user=user, pwd=yes
  url=imap://u...@imap.domain.com/INBOX/
  = <0x0x1875f98[NGImap4Client]: login=user(pwd) 
socket= 
connectedTo=<0x0x1869f48[NGInternetSocketAddress]: host=imap.domain.com 
port=143>>>
2012-05-25 20:41:35.798 sogod[5485] Note(NGImap4Connection): using '/' as the 
IMAP4 folder separator.
May 25 20:41:35 sogod [5485]: <0x0188AEE8[SOGoMailFolder]:folderINBOX> renewing 
imap4 password
May 25 20:41:35 sogod [5485]: [ERROR] <0x0x1894488[NGImap4ConnectionManager]> 
IMAP4 login failed:
  host=imap.domain.com, user=user, pwd=yes
  url=imap://u...@imap.domain.com/INBOX/
  = <0x0x1895d68[NGImap4Client]: login=user(pwd) 
socket= 
connectedTo=<0x0x1895f08[NGInternetSocketAddress]: host=imap.domain.com 
port=143>>>
May 25 20:41:35 sogod [5485]: [ERROR] <0x0188AEE8[SOGoMailFolder]:folderINBOX> 
Could not connect IMAP4


Can somebody help me ?



2012/5/23 James James 

Thanks for this information.
>
>I have checked may sogo config file and everything seems to be ok. 
>
>Some strange thing : when I downgrade Sogo to version 1.3.14 my mails come 
>back and everything works like usual.
>
>
>Maybe the solution is to deal with a sogo 1.3.14 . :)
>
>James
>
>
>
>
>
>2012/5/23 Christian Rößner 
>
>Hi,
>>
>>
>>> Ok. I will try that.
>>
>>I had a similar problem. But not SOGo-version related. I activated the 
>>ChangePassword feature in SOGo and tested it. After this, I had the exact 
>>same situation on my machine. Calendars were still working, but mail 
>>disappeared. Checking the userPassword field in LDAP, I saw that the password 
>>was written in clear text and not SSHA. So all my mail services quit working 
>>with that password scheme. Are you using some kind of encrypted passwords and 
>>did you use the SOGo option I talked about?
>>
>>-Christian Rößner
>>
>>---
>>Roessner-Network-Solutions
>>Bachelor of Science Informatik
>>Nahrungsberg 81, 35390 Gießen
>>F: +49 641 5879091, M: +49 176 93118939
>>USt-IdNr.: DE225643613
>>http://www.roessner-network-solutions.com
>>
>>
>-- 
users@sogo.nu
https://inverse.ca/sogo/lists

Re: [SOGo] SOGo doesn't display email anymore

[James James]

After some investigations I've got this error message :

2012-05-25 20:41:35.733 sogod[5485] WARNING: IMAP4 connection pooling is
disabled!
May 25 20:41:35 sogod [5485]: [ERROR]
<0x0x1894488[NGImap4ConnectionManager]> IMAP4 login failed:
  host=imap.domain.com, user=user, pwd=yes
  url=imap://u...@imap.domain.com/INBOX/
  = <0x0x1875f98[NGImap4Client]: login=user(pwd)
socket= connectedTo=<0x0x1869f48[NGInternetSocketAddress]: host=
imap.domain.com port=143>>>
2012-05-25 20:41:35.798 sogod[5485] Note(NGImap4Connection): using '/' as
the IMAP4 folder separator.
May 25 20:41:35 sogod [5485]: <0x0188AEE8[SOGoMailFolder]:folderINBOX>
renewing imap4 password
May 25 20:41:35 sogod [5485]: [ERROR]
<0x0x1894488[NGImap4ConnectionManager]> IMAP4 login failed:
  host=imap.domain.com, user=user, pwd=yes
  url=imap://u...@imap.domain.com/INBOX/
  = <0x0x1895d68[NGImap4Client]: login=user(pwd)
socket= connectedTo=<0x0x1895f08[NGInternetSocketAddress]: host=
imap.domain.com port=143>>>
May 25 20:41:35 sogod [5485]: [ERROR]
<0x0188AEE8[SOGoMailFolder]:folderINBOX> Could not connect IMAP4


Can somebody help me ?


2012/5/23 James James 

> Thanks for this information.
>
> I have checked may sogo config file and everything seems to be ok.
>
> Some strange thing : when I downgrade Sogo to version 1.3.14 my mails come
> back and everything works like usual.
>
>
> Maybe the solution is to deal with a sogo 1.3.14 . :)
>
> James
>
>
>
>
> 2012/5/23 Christian Rößner 
>
>> Hi,
>>
>> > Ok. I will try that.
>>
>> I had a similar problem. But not SOGo-version related. I activated the
>> ChangePassword feature in SOGo and tested it. After this, I had the exact
>> same situation on my machine. Calendars were still working, but mail
>> disappeared. Checking the userPassword field in LDAP, I saw that the
>> password was written in clear text and not SSHA. So all my mail services
>> quit working with that password scheme. Are you using some kind of
>> encrypted passwords and did you use the SOGo option I talked about?
>>
>> -Christian Rößner
>>
>> ---
>> Roessner-Network-Solutions
>> Bachelor of Science Informatik
>> Nahrungsberg 81, 35390 Gießen
>> F: +49 641 5879091, M: +49 176 93118939
>> USt-IdNr.: DE225643613
>> http://www.roessner-network-solutions.com
>>
>>
>
-- 
users@sogo.nu
https://inverse.ca/sogo/lists

Re: [SOGo] SOGo doesn't display email anymore

[James James]

Thanks for this information.

I have checked may sogo config file and everything seems to be ok.

Some strange thing : when I downgrade Sogo to version 1.3.14 my mails come
back and everything works like usual.


Maybe the solution is to deal with a sogo 1.3.14 . :)

James



2012/5/23 Christian Rößner 

> Hi,
>
> > Ok. I will try that.
>
> I had a similar problem. But not SOGo-version related. I activated the
> ChangePassword feature in SOGo and tested it. After this, I had the exact
> same situation on my machine. Calendars were still working, but mail
> disappeared. Checking the userPassword field in LDAP, I saw that the
> password was written in clear text and not SSHA. So all my mail services
> quit working with that password scheme. Are you using some kind of
> encrypted passwords and did you use the SOGo option I talked about?
>
> -Christian Rößner
>
> ---
> Roessner-Network-Solutions
> Bachelor of Science Informatik
> Nahrungsberg 81, 35390 Gießen
> F: +49 641 5879091, M: +49 176 93118939
> USt-IdNr.: DE225643613
> http://www.roessner-network-solutions.com
>
>
-- 
users@sogo.nu
https://inverse.ca/sogo/lists

Re: [SOGo] SOGo doesn't display email anymore

[Christian Rößner]

Hi,

> Ok. I will try that.

I had a similar problem. But not SOGo-version related. I activated the 
ChangePassword feature in SOGo and tested it. After this, I had the exact same 
situation on my machine. Calendars were still working, but mail disappeared. 
Checking the userPassword field in LDAP, I saw that the password was written in 
clear text and not SSHA. So all my mail services quit working with that 
password scheme. Are you using some kind of encrypted passwords and did you use 
the SOGo option I talked about?

-Christian Rößner

---
Roessner-Network-Solutions
Bachelor of Science Informatik
Nahrungsberg 81, 35390 Gießen
F: +49 641 5879091, M: +49 176 93118939
USt-IdNr.: DE225643613
http://www.roessner-network-solutions.com



smime.p7s
Description: S/MIME cryptographic signature

Re: [SOGo] SOGo doesn't display email anymore

[James James]

Ok. I will try that.

Thanks

2012/5/22 Aaron C Johnson 

>  So now try clearing your cache, change computers, change browsers. Try as
> many different combinations of different computers and different browsers
> and clearing your cache as you can until you get it to work! If it still
> does not work then I am stumped.
>
>
> On 05/22/2012 03:20 AM, James James wrote:
>
> I rebooted the entire server but nothing special.
>
> I don't have the error message anymore (unexpected envelope address) but
> the mail tab is always empty.
>
>
> 2012/5/21 Aaron C Johnson 
>
>>  James James wrote:
>>
>> Thanks for your answer Christian,
>>
>> but� I saw this post and the restart-clear-the-cache action doesn't work
>> for me. The mail tab is still empty.
>>
>> Regards
>>
>>  James- Try restarting the entire server if you can. Most likely you have
>> a stale sogod process hanging around that won't close out so you might need
>> to reboot.
>>
>>
>>
>> 2012/5/21 Christian Mack 
>>
>>> Hello James James
>>>
>>>
>>> On 2012-05-20 23:44, James James wrote:
>>> >
>>> > since the sogo-1.3.15, my users email cannot been displayed. The
>>> > calendar works well but no email.
>>> > I've got this error message :
>>> >
>>> > May 20 21:27:00 sogod [13044]: [WARN]
>>> > <0x0x1dbf878[UIxEnvelopeAddressFormatter]> unexpected envelope address:
>>> > <0x0x1e7b5e8[NGImap4EnvelopeAddress]:>
>>> > May 20 21:30:01 sogod [13044]: [WARN]
>>> > <0x0x442dde8[UIxEnvelopeAddressFormatter]> unexpected envelope address:
>>> > <0x0x43502d8[NGImap4EnvelopeAddress]:>
>>> >
>>> > Can sombody help me ?
>>> >
>>>
>>>  There was a thread about this just 2 days back.
>>>
>>> A) You have to stop sogod and start it up again.
>>> Restart is not sufficient.
>>> B) If your users have problems afterwards, they have to clear their
>>> browser cache.
>>>
>>>
>>> Kind regards,
>>> Christian Mack
>>>
>>> --
>>> Christian Mack
>>> Gruppe Informationsdienste
>>> Rechenzentrum Universit�t Konstanz
>>>
>>
>>
>
-- 
users@sogo.nu
https://inverse.ca/sogo/lists

Re: [SOGo] SOGo doesn't display email anymore

[Aaron C Johnson]

So now try clearing your cache, change computers, change browsers. Try 
as many different combinations of different computers and different 
browsers and clearing your cache as you can until you get it to work! If 
it still does not work then I am stumped.


On 05/22/2012 03:20 AM, James James wrote:

I rebooted the entire server but nothing special.

I don't have the error message anymore (unexpected envelope address) 
but the mail tab is always empty.



2012/5/21 Aaron C Johnson >


James James wrote:

Thanks for your answer Christian,

but� I saw this post and the restart-clear-the-cache action
doesn't work for me. The mail tab is still empty.

Regards

James- Try restarting the entire server if you can. Most likely
you have a stale sogod process hanging around that won't close out
so you might need to reboot.




2012/5/21 Christian Mack mailto:christian.m...@uni-konstanz.de>>

Hello James James


On 2012-05-20 23:44, James James wrote:
>
> since the sogo-1.3.15, my users email cannot been
displayed. The
> calendar works well but no email.
> I've got this error message :
>
> May 20 21:27:00 sogod [13044]: [WARN]
> <0x0x1dbf878[UIxEnvelopeAddressFormatter]> unexpected
envelope address:
> <0x0x1e7b5e8[NGImap4EnvelopeAddress]:>
> May 20 21:30:01 sogod [13044]: [WARN]
> <0x0x442dde8[UIxEnvelopeAddressFormatter]> unexpected
envelope address:
> <0x0x43502d8[NGImap4EnvelopeAddress]:>
>
> Can sombody help me ?
>

There was a thread about this just 2 days back.

A) You have to stop sogod and start it up again.
Restart is not sufficient.
B) If your users have problems afterwards, they have to clear
their
browser cache.


Kind regards,
Christian Mack

--
Christian Mack
Gruppe Informationsdienste
Rechenzentrum Universit�t Konstanz





--
users@sogo.nu
https://inverse.ca/sogo/lists

Re: [SOGo] SOGo doesn't display email anymore

[James James]

I rebooted the entire server but nothing special.

I don't have the error message anymore (unexpected envelope address) but
the mail tab is always empty.


2012/5/21 Aaron C Johnson 

>  James James wrote:
>
> Thanks for your answer Christian,
>
> but  I saw this post and the restart-clear-the-cache action doesn't work
> for me. The mail tab is still empty.
>
> Regards
>
> James- Try restarting the entire server if you can. Most likely you have a
> stale sogod process hanging around that won't close out so you might need
> to reboot.
>
>
>
> 2012/5/21 Christian Mack 
>
>> Hello James James
>>
>>
>> On 2012-05-20 23:44, James James wrote:
>> >
>> > since the sogo-1.3.15, my users email cannot been displayed. The
>> > calendar works well but no email.
>> > I've got this error message :
>> >
>> > May 20 21:27:00 sogod [13044]: [WARN]
>> > <0x0x1dbf878[UIxEnvelopeAddressFormatter]> unexpected envelope address:
>> > <0x0x1e7b5e8[NGImap4EnvelopeAddress]:>
>> > May 20 21:30:01 sogod [13044]: [WARN]
>> > <0x0x442dde8[UIxEnvelopeAddressFormatter]> unexpected envelope address:
>> > <0x0x43502d8[NGImap4EnvelopeAddress]:>
>> >
>> > Can sombody help me ?
>> >
>>
>>  There was a thread about this just 2 days back.
>>
>> A) You have to stop sogod and start it up again.
>> Restart is not sufficient.
>> B) If your users have problems afterwards, they have to clear their
>> browser cache.
>>
>>
>> Kind regards,
>> Christian Mack
>>
>> --
>> Christian Mack
>> Gruppe Informationsdienste
>> Rechenzentrum Universität Konstanz
>>
>
>
-- 
users@sogo.nu
https://inverse.ca/sogo/lists

Re: [SOGo] SOGo doesn't display email anymore

[Aaron C Johnson]

  
  
James James wrote:
Thanks for your answer Christian,
  
  but  I saw this post and the restart-clear-the-cache action
  doesn't work for me. The mail tab is still empty.
  
  Regards

James- Try restarting the entire server if you can. Most likely you
have a stale sogod process hanging around that won't close out so
you might need to reboot.


  2012/5/21 Christian Mack 
Hello James
  James
  

  
  On 2012-05-20 23:44, James James wrote:
  >
  > since the sogo-1.3.15, my users email cannot been
  displayed. The
  > calendar works well but no email.
  > I've got this error message :
  >
  > May 20 21:27:00 sogod [13044]: [WARN]
  > <0x0x1dbf878[UIxEnvelopeAddressFormatter]>
  unexpected envelope address:
  > <0x0x1e7b5e8[NGImap4EnvelopeAddress]:>
  > May 20 21:30:01 sogod [13044]: [WARN]
  > <0x0x442dde8[UIxEnvelopeAddressFormatter]>
  unexpected envelope address:
  > <0x0x43502d8[NGImap4EnvelopeAddress]:>
  >
  > Can sombody help me ?
  >
  

  
  There was a thread about this just 2 days back.
  
  A) You have to stop sogod and start it up again.
  Restart is not sufficient.
  B) If your users have problems afterwards, they have to clear
  their
  browser cache.
  
  
  Kind regards,
  Christian Mack
  
  --
  Christian Mack
  Gruppe Informationsdienste
  Rechenzentrum Universität Konstanz

  
  

  

Re: [SOGo] SOGo doesn't display email anymore

[James James]

Thanks for your answer Christian,

but  I saw this post and the restart-clear-the-cache action doesn't work
for me. The mail tab is still empty.

Regards

2012/5/21 Christian Mack 

> Hello James James
>
>
> On 2012-05-20 23:44, James James wrote:
> >
> > since the sogo-1.3.15, my users email cannot been displayed. The
> > calendar works well but no email.
> > I've got this error message :
> >
> > May 20 21:27:00 sogod [13044]: [WARN]
> > <0x0x1dbf878[UIxEnvelopeAddressFormatter]> unexpected envelope address:
> > <0x0x1e7b5e8[NGImap4EnvelopeAddress]:>
> > May 20 21:30:01 sogod [13044]: [WARN]
> > <0x0x442dde8[UIxEnvelopeAddressFormatter]> unexpected envelope address:
> > <0x0x43502d8[NGImap4EnvelopeAddress]:>
> >
> > Can sombody help me ?
> >
>
> There was a thread about this just 2 days back.
>
> A) You have to stop sogod and start it up again.
> Restart is not sufficient.
> B) If your users have problems afterwards, they have to clear their
> browser cache.
>
>
> Kind regards,
> Christian Mack
>
> --
> Christian Mack
> Gruppe Informationsdienste
> Rechenzentrum Universität Konstanz
>
-- 
users@sogo.nu
https://inverse.ca/sogo/lists

Re: [SOGo] SOGo doesn't display email anymore

[Martin Seener]

i recommend doing a server restart afterwards, its easier and more clean 
since i always update the linux box behind too. then browser cache clean 
and everythings fine


Am 5/21/12 1:53 PM, schrieb Christian Mack:

Hello James James


On 2012-05-20 23:44, James James wrote:

since the sogo-1.3.15, my users email cannot been displayed. The
calendar works well but no email.
I've got this error message :

May 20 21:27:00 sogod [13044]: [WARN]
<0x0x1dbf878[UIxEnvelopeAddressFormatter]>  unexpected envelope address:
<0x0x1e7b5e8[NGImap4EnvelopeAddress]:>
May 20 21:30:01 sogod [13044]: [WARN]
<0x0x442dde8[UIxEnvelopeAddressFormatter]>  unexpected envelope address:
<0x0x43502d8[NGImap4EnvelopeAddress]:>

Can sombody help me ?


There was a thread about this just 2 days back.

A) You have to stop sogod and start it up again.
Restart is not sufficient.
B) If your users have problems afterwards, they have to clear their
browser cache.


Kind regards,
Christian Mack


--
users@sogo.nu
https://inverse.ca/sogo/lists

Re: [SOGo] SOGo doesn't display email anymore

[Christian Mack]

Hello James James


On 2012-05-20 23:44, James James wrote:
> 
> since the sogo-1.3.15, my users email cannot been displayed. The
> calendar works well but no email.
> I've got this error message :
> 
> May 20 21:27:00 sogod [13044]: [WARN]
> <0x0x1dbf878[UIxEnvelopeAddressFormatter]> unexpected envelope address:
> <0x0x1e7b5e8[NGImap4EnvelopeAddress]:>
> May 20 21:30:01 sogod [13044]: [WARN]
> <0x0x442dde8[UIxEnvelopeAddressFormatter]> unexpected envelope address:
> <0x0x43502d8[NGImap4EnvelopeAddress]:>
> 
> Can sombody help me ?
> 

There was a thread about this just 2 days back.

A) You have to stop sogod and start it up again.
Restart is not sufficient.
B) If your users have problems afterwards, they have to clear their
browser cache.


Kind regards,
Christian Mack

-- 
Christian Mack
Gruppe Informationsdienste
Rechenzentrum Universität Konstanz
-- 
users@sogo.nu
https://inverse.ca/sogo/lists