Re: can't pay, no response from support
no error, there's some sort of thank you page and then nothing happens after that. On Apr 7, 1:41 am, Sofa madebys...@gmail.com wrote: Hey Mark, What do you mean exactly? Do you get an error? Kindest regards, Koen Bok - madebysofa.com On Apr 6, 9:09 pm, mark12b mark...@gmail.com wrote: how do you suggest contacting support? the web form does not work. Sofa wrote: Hey Mark, We always try to respond within 24 hours, so I'm not sure what went wrong. Currently the only way to purchase 10 seats is paypal. For more we can set up a bank transfer. Contact support for details. Kindest regards, Koen Bok - madebysofa.com On Apr 2, 7:29 pm, mark12b mark...@gmail.com wrote: i've been trying to pay for versions but can't because we don't use paypal for business purchases... tried contacting support a couple days ago and haven't heard back. is there an alternative way to buy the program? --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Versions group. To post to this group, send email to versions@googlegroups.com To unsubscribe from this group, send email to versions+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/versions?hl=en -~--~~~~--~~--~--~---
Re: Paid for Versions - can't register, no response from support.
fwiw i too have had no luck getting through using the contact form on the web site... i'd expect an autoresponder at the very least. also posted a couple messages to this list last week and haven't seen them come through yet. On Apr 4, 6:31 am, Dirk Stoop d...@madebysofa.com wrote: Hi Dimitri, I'm sorry about the bad experience. Could you let me know –either on- or off-list– which email address you used to contact support so I can catch up on the conversation? I can't find anything in the support inbox from the address you sent this message from. We'll get this sorted right away. Thanks and sorry again, - Dirk the Versions team On Apr 3, 8:07 pm, dimitri pixelcorestu...@gmail.com wrote: I've contacted support through three different channels, no response, no acknowledgement, nothing. Hangs on processing the registration, like some others have experienced. This licensing/registration model is crap. I guess it's too much to ask that: 1.) the license key they send you works, and 2.) there's support for this product after the sale. It shouldn't be this difficult. $50 for shareware that I can't even run...don't waste your money/time on this app. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Versions group. To post to this group, send email to versions@googlegroups.com To unsubscribe from this group, send email to versions+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/versions?hl=en -~--~~~~--~~--~--~---
Re: Paid for Versions - can't register, no response from support.
ok, well, now i see the messages i sent before, not sure why they didn't show up for me until a few minutes ago On Apr 6, 11:47 am, mark12b mark...@gmail.com wrote: fwiw i too have had no luck getting through using the contact form on the web site... i'd expect an autoresponder at the very least. also posted a couple messages to this list last week and haven't seen them come through yet. On Apr 4, 6:31 am, Dirk Stoop d...@madebysofa.com wrote: Hi Dimitri, I'm sorry about the bad experience. Could you let me know –either on- or off-list– which email address you used to contact support so I can catch up on the conversation? I can't find anything in the support inbox from the address you sent this message from. We'll get this sorted right away. Thanks and sorry again, - Dirk the Versions team On Apr 3, 8:07 pm, dimitri pixelcorestu...@gmail.com wrote: I've contacted support through three different channels, no response, no acknowledgement, nothing. Hangs on processing the registration, like some others have experienced. This licensing/registration model is crap. I guess it's too much to ask that: 1.) the license key they send you works, and 2.) there's support for this product after the sale. It shouldn't be this difficult. $50 for shareware that I can't even run...don't waste your money/time on this app. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Versions group. To post to this group, send email to versions@googlegroups.com To unsubscribe from this group, send email to versions+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/versions?hl=en -~--~~~~--~~--~--~---
Re: can't pay, no response from support
how do you suggest contacting support? the web form does not work. Sofa wrote: Hey Mark, We always try to respond within 24 hours, so I'm not sure what went wrong. Currently the only way to purchase 10 seats is paypal. For more we can set up a bank transfer. Contact support for details. Kindest regards, Koen Bok - madebysofa.com On Apr 2, 7:29 pm, mark12b mark...@gmail.com wrote: i've been trying to pay for versions but can't because we don't use paypal for business purchases... tried contacting support a couple days ago and haven't heard back. is there an alternative way to buy the program? --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Versions group. To post to this group, send email to versions@googlegroups.com To unsubscribe from this group, send email to versions+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/versions?hl=en -~--~~~~--~~--~--~---
support?
what's the best way to contact support? i've tried submitting the form on the web site but haven't gotten any sort of response. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Versions group. To post to this group, send email to versions@googlegroups.com To unsubscribe from this group, send email to versions+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/versions?hl=en -~--~~~~--~~--~--~---
