RE: Phone is not usable -- please help

2015-11-25 Thread Sieghard Weitzel
Hi Kimber, As Arnold assumed, are you still running Windows XP? Anyhow, I recently upgraded my 4-year old laptop which originally came with Windows 7 to Windows 10 Professional. I just opened iTunes and checked the version and it is iTunes Version 12.3.1.23. Regards, Sieghard -Original

Re: Phone is not usable -- please help

2015-11-25 Thread Kimberly
I am actually running windows 7 on a relatively new laptop. I found a link to older builds of iTunes in a post on an apple support forum. The poster had the exact same problem I did. He provided the link to 12.1.3.6 which I downloaded and installed and it fixed the problem. It's a hell of a

Re: Phone is not usable -- please help

2015-11-25 Thread Arnold Schmidt
Yes, you need iTunes 12.1.3 for your phone, running IOS 9, to work with iTunes. This means that you are running something older than Windows 7, which I am, also. I don't know how to tell you to get iTunes 12.1.3, it didn't show up for me as an update, either. But a few days, after I