RE: Cannot connect Airpods or Airpods Pro
You don’t need a new phone and or pods, I’d give it a break for a while and come back to it in an hour or so, Try turning off Bluetooth on the phone and then back on again then try reconnecting, And I do recommend trying to connect them to the iPad rather than the iphone and see what happens that way. Good luck, And find the neighbours cat, or a cushon from the couch From: viphone@googlegroups.com On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:28 pm To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro Yeah LOL. So now they’re not asking me to push the button, I must have finally held it long enough. But connection still fails. But I’ll try anything so perhaps I can purchase a cat? Our dog would enjoy that a lot. Maybe I should buy a new phone. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:25 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Ok, try something different, Put them down, Put your phone down, And go get a big glass of wine and relax for a while watching the sun rise or fall depending on where in the world you are. Then in an hour try pairing them with your ipad in stead of your phone. If that doesn’t work, Kick the cat! Lol. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:22 pm To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Yes, I totally know this. It sees them, I press connect, it then tells me to press that button. It eventually tells me connection failed. They’ve been connected for a long time, both of them. I had no trouble connecting them when I got them. So something is wrong somewhere but I don’t’ know how to tr4oubleshoot that. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:20 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, I would be surprised if your pods are still connected with your iPad You need to take note of the prompts on the screen when trying to pair the pods and things will work. Remember that when you try to pair you need to have the pods in the case and the case lid open I hold the case over my phone and press the little button on the back until the phone prompts you that the pods are paired / connected, If you don’t hold the button down the pairing wont work. And with the pods, If your iPad and iPhone are using the same apple id, The pods can be paired on one device and therefore pair with all devices that use that apple id, So if you have removed the pods from one device it will be gone from all your devices. So get rid of the didn’t work message and try it again. Sf From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:15 pm To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro I did find it, finally. And I got rid of the thing about not being my airpods. But it says connection failed. So it’s definitely about the phone since they connected to my iPad. I don’t know what’s going with apple have tried to call twice and on hold two hours each time. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:11 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro It’s in the middle of the back of the case and if you press you will feel it go in or move, Press it as it wont hert the pods or the case. But when you go to pair them you have to have the lid of the case open with the pods in the charging ports, So make sure the pods are removed from the Bluetooth connection of your phone, Then open the case lid and a message should pop up saying to pair the pods, If you have unpaired them then yeah it will say they aren’t yours. But press the button on the back of the case and hold it while the pods charging case lid is kept open. And follow the prompts on the phones screen. Good luck. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:07 pm To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Yeah I’m looking on the case. There’s a litt
RE: Cannot connect Airpods or Airpods Pro
Yeah LOL. So now they’re not asking me to push the button, I must have finally held it long enough. But connection still fails. But I’ll try anything so perhaps I can purchase a cat? Our dog would enjoy that a lot. Maybe I should buy a new phone. From: viphone@googlegroups.com On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:25 PM To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro Ok, try something different, Put them down, Put your phone down, And go get a big glass of wine and relax for a while watching the sun rise or fall depending on where in the world you are. Then in an hour try pairing them with your ipad in stead of your phone. If that doesn’t work, Kick the cat! Lol. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:22 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Yes, I totally know this. It sees them, I press connect, it then tells me to press that button. It eventually tells me connection failed. They’ve been connected for a long time, both of them. I had no trouble connecting them when I got them. So something is wrong somewhere but I don’t’ know how to tr4oubleshoot that. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:20 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, I would be surprised if your pods are still connected with your iPad You need to take note of the prompts on the screen when trying to pair the pods and things will work. Remember that when you try to pair you need to have the pods in the case and the case lid open I hold the case over my phone and press the little button on the back until the phone prompts you that the pods are paired / connected, If you don’t hold the button down the pairing wont work. And with the pods, If your iPad and iPhone are using the same apple id, The pods can be paired on one device and therefore pair with all devices that use that apple id, So if you have removed the pods from one device it will be gone from all your devices. So get rid of the didn’t work message and try it again. Sf From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:15 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro I did find it, finally. And I got rid of the thing about not being my airpods. But it says connection failed. So it’s definitely about the phone since they connected to my iPad. I don’t know what’s going with apple have tried to call twice and on hold two hours each time. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:11 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro It’s in the middle of the back of the case and if you press you will feel it go in or move, Press it as it wont hert the pods or the case. But when you go to pair them you have to have the lid of the case open with the pods in the charging ports, So make sure the pods are removed from the Bluetooth connection of your phone, Then open the case lid and a message should pop up saying to pair the pods, If you have unpaired them then yeah it will say they aren’t yours. But press the button on the back of the case and hold it while the pods charging case lid is kept open. And follow the prompts on the phones screen. Good luck. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:07 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Yeah I’m looking on the case. There’s a little strip so close to the lid it’s hard to find it, but I think that must be what you press. Nothing happens. But part of the problem is that it says “not your airpods pro” even though I forgot the device in settings and reset them with the lid closed. Online support says they’re not forgotten if you see this message, but if they’re not present I can’t forget them again. They don’t show up in the Bluetooth list at all. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@google
RE: Cannot connect Airpods or Airpods Pro
Ok, try something different, Put them down, Put your phone down, And go get a big glass of wine and relax for a while watching the sun rise or fall depending on where in the world you are. Then in an hour try pairing them with your ipad in stead of your phone. If that doesn’t work, Kick the cat! Lol. From: viphone@googlegroups.com On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:22 pm To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro Yes, I totally know this. It sees them, I press connect, it then tells me to press that button. It eventually tells me connection failed. They’ve been connected for a long time, both of them. I had no trouble connecting them when I got them. So something is wrong somewhere but I don’t’ know how to tr4oubleshoot that. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:20 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, I would be surprised if your pods are still connected with your iPad You need to take note of the prompts on the screen when trying to pair the pods and things will work. Remember that when you try to pair you need to have the pods in the case and the case lid open I hold the case over my phone and press the little button on the back until the phone prompts you that the pods are paired / connected, If you don’t hold the button down the pairing wont work. And with the pods, If your iPad and iPhone are using the same apple id, The pods can be paired on one device and therefore pair with all devices that use that apple id, So if you have removed the pods from one device it will be gone from all your devices. So get rid of the didn’t work message and try it again. Sf From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:15 pm To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro I did find it, finally. And I got rid of the thing about not being my airpods. But it says connection failed. So it’s definitely about the phone since they connected to my iPad. I don’t know what’s going with apple have tried to call twice and on hold two hours each time. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:11 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro It’s in the middle of the back of the case and if you press you will feel it go in or move, Press it as it wont hert the pods or the case. But when you go to pair them you have to have the lid of the case open with the pods in the charging ports, So make sure the pods are removed from the Bluetooth connection of your phone, Then open the case lid and a message should pop up saying to pair the pods, If you have unpaired them then yeah it will say they aren’t yours. But press the button on the back of the case and hold it while the pods charging case lid is kept open. And follow the prompts on the phones screen. Good luck. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:07 pm To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Yeah I’m looking on the case. There’s a little strip so close to the lid it’s hard to find it, but I think that must be what you press. Nothing happens. But part of the problem is that it says “not your airpods pro” even though I forgot the device in settings and reset them with the lid closed. Online support says they’re not forgotten if you see this message, but if they’re not present I can’t forget them again. They don’t show up in the Bluetooth list at all. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:03 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, No on the back of the case that the pods pro come in, that’s the wireless charging case, if you flick the lid of the case open, approx. half a centimeter below the lid on the back panel,you should be able to feel a button that is very slight but if you pres you will feel it. The little things on the pods are not what you are looking for. And no you shouldn’t have to reset your network settings, Just forget the pods and then start again to pair them. Good luck. From:
RE: Cannot connect Airpods or Airpods Pro
Yes, I totally know this. It sees them, I press connect, it then tells me to press that button. It eventually tells me connection failed. They’ve been connected for a long time, both of them. I had no trouble connecting them when I got them. So something is wrong somewhere but I don’t’ know how to tr4oubleshoot that. From: viphone@googlegroups.com On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:20 PM To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, I would be surprised if your pods are still connected with your iPad You need to take note of the prompts on the screen when trying to pair the pods and things will work. Remember that when you try to pair you need to have the pods in the case and the case lid open I hold the case over my phone and press the little button on the back until the phone prompts you that the pods are paired / connected, If you don’t hold the button down the pairing wont work. And with the pods, If your iPad and iPhone are using the same apple id, The pods can be paired on one device and therefore pair with all devices that use that apple id, So if you have removed the pods from one device it will be gone from all your devices. So get rid of the didn’t work message and try it again. Sf From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:15 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro I did find it, finally. And I got rid of the thing about not being my airpods. But it says connection failed. So it’s definitely about the phone since they connected to my iPad. I don’t know what’s going with apple have tried to call twice and on hold two hours each time. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:11 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro It’s in the middle of the back of the case and if you press you will feel it go in or move, Press it as it wont hert the pods or the case. But when you go to pair them you have to have the lid of the case open with the pods in the charging ports, So make sure the pods are removed from the Bluetooth connection of your phone, Then open the case lid and a message should pop up saying to pair the pods, If you have unpaired them then yeah it will say they aren’t yours. But press the button on the back of the case and hold it while the pods charging case lid is kept open. And follow the prompts on the phones screen. Good luck. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:07 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Yeah I’m looking on the case. There’s a little strip so close to the lid it’s hard to find it, but I think that must be what you press. Nothing happens. But part of the problem is that it says “not your airpods pro” even though I forgot the device in settings and reset them with the lid closed. Online support says they’re not forgotten if you see this message, but if they’re not present I can’t forget them again. They don’t show up in the Bluetooth list at all. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:03 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, No on the back of the case that the pods pro come in, that’s the wireless charging case, if you flick the lid of the case open, approx. half a centimeter below the lid on the back panel,you should be able to feel a button that is very slight but if you pres you will feel it. The little things on the pods are not what you are looking for. And no you shouldn’t have to reset your network settings, Just forget the pods and then start again to pair them. Good luck. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:51 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro There’s a long thing on the back of the airpods pro,is that the button? And yes I’ve rebooted my phone. I actually tried to do a hard reset, but I’m not sure I succeeded with that.
RE: Cannot connect Airpods or Airpods Pro
Hi Deb, I would be surprised if your pods are still connected with your iPad You need to take note of the prompts on the screen when trying to pair the pods and things will work. Remember that when you try to pair you need to have the pods in the case and the case lid open I hold the case over my phone and press the little button on the back until the phone prompts you that the pods are paired / connected, If you don’t hold the button down the pairing wont work. And with the pods, If your iPad and iPhone are using the same apple id, The pods can be paired on one device and therefore pair with all devices that use that apple id, So if you have removed the pods from one device it will be gone from all your devices. So get rid of the didn’t work message and try it again. Sf From: viphone@googlegroups.com On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:15 pm To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro I did find it, finally. And I got rid of the thing about not being my airpods. But it says connection failed. So it’s definitely about the phone since they connected to my iPad. I don’t know what’s going with apple have tried to call twice and on hold two hours each time. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:11 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro It’s in the middle of the back of the case and if you press you will feel it go in or move, Press it as it wont hert the pods or the case. But when you go to pair them you have to have the lid of the case open with the pods in the charging ports, So make sure the pods are removed from the Bluetooth connection of your phone, Then open the case lid and a message should pop up saying to pair the pods, If you have unpaired them then yeah it will say they aren’t yours. But press the button on the back of the case and hold it while the pods charging case lid is kept open. And follow the prompts on the phones screen. Good luck. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:07 pm To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Yeah I’m looking on the case. There’s a little strip so close to the lid it’s hard to find it, but I think that must be what you press. Nothing happens. But part of the problem is that it says “not your airpods pro” even though I forgot the device in settings and reset them with the lid closed. Online support says they’re not forgotten if you see this message, but if they’re not present I can’t forget them again. They don’t show up in the Bluetooth list at all. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:03 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, No on the back of the case that the pods pro come in, that’s the wireless charging case, if you flick the lid of the case open, approx. half a centimeter below the lid on the back panel,you should be able to feel a button that is very slight but if you pres you will feel it. The little things on the pods are not what you are looking for. And no you shouldn’t have to reset your network settings, Just forget the pods and then start again to pair them. Good luck. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:51 pm To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro There’s a long thing on the back of the airpods pro,is that the button? And yes I’ve rebooted my phone. I actually tried to do a hard reset, but I’m not sure I succeeded with that. It said to press volume up, down and then hold power until it reboots, but it never came back. So I was able to just reboot it and I have no idea if it reset. But I’ve recycled power and Bluetooth for sure. I don’t want to reset all network settings if I can hep it because I’d have to repair my watch and all I assume. Ugh. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 8:47 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi, Same thing, On the back of the pro case is a button you can press to reconnect your airpods pro. Also have you rebooted
RE: Cannot connect Airpods or Airpods Pro
Yes I never have found that before so really appreciate this. So the junk is cleared out but they still won’t connect. Making progress though. From: viphone@googlegroups.com On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:14 PM To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro Interesting, I think you have found the hinge of the case lid, There should be a small round button quarter of an inch down from that and in the very middle of the cases back panel. Try pressing down on different areas of the back panel and see what you find or feel. Try using your fingers and feeling rather than trying to see it, Your fingers can be more sensitive than eyes. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:07 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro I know there’s a button like that on the standard airpods but I don’t see one on the case for the pros. Just a long strip. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Viola Bentson Sent: Thursday, November 5, 2020 9:07 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Yes Deb it’s a little round button about the size of the tip of your finger. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:03 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, No on the back of the case that the pods pro come in, that’s the wireless charging case, if you flick the lid of the case open, approx. half a centimeter below the lid on the back panel,you should be able to feel a button that is very slight but if you pres you will feel it. The little things on the pods are not what you are looking for. And no you shouldn’t have to reset your network settings, Just forget the pods and then start again to pair them. Good luck. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:51 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro There’s a long thing on the back of the airpods pro,is that the button? And yes I’ve rebooted my phone. I actually tried to do a hard reset, but I’m not sure I succeeded with that. It said to press volume up, down and then hold power until it reboots, but it never came back. So I was able to just reboot it and I have no idea if it reset. But I’ve recycled power and Bluetooth for sure. I don’t want to reset all network settings if I can hep it because I’d have to repair my watch and all I assume. Ugh. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 8:47 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi, Same thing, On the back of the pro case is a button you can press to reconnect your airpods pro. Also have you rebooted your phone since having this issue occur? From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:41 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Cannot connect Airpods or Airpods Pro I have both Airpods and Airpods Pro. The other day I was using my Airpods Pro and they suddenly disconnected. I could not get them to reconnect. So following various online advice, I told the phone to forget this device, and I restarted the phone. I then discovered that my original Airpods also don’t connect. I can connect them both to my old Ipad running iOS 12 so it’s probably not the pods. But when I try to reconnect them the phone says they’re not my airpods. Things I read online says this is because they haven’t been forgotten. But they don’t appear so no way to forget them again. I try pressing the button on the back of the Airpods to no avail. I can’t figure out what to press on the Pros because I never had to do that in the first place. My phone is an 8+ so I know it’s older, but things were all fine. All of my other Bluetooth devices that are not the airpods of either kind are connected and working fine. Why not the airpods? I tried to call Apple aCcessiblity and waited
RE: Cannot connect Airpods or Airpods Pro
I did find it, finally. And I got rid of the thing about not being my airpods. But it says connection failed. So it’s definitely about the phone since they connected to my iPad. I don’t know what’s going with apple have tried to call twice and on hold two hours each time. From: viphone@googlegroups.com On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:11 PM To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro It’s in the middle of the back of the case and if you press you will feel it go in or move, Press it as it wont hert the pods or the case. But when you go to pair them you have to have the lid of the case open with the pods in the charging ports, So make sure the pods are removed from the Bluetooth connection of your phone, Then open the case lid and a message should pop up saying to pair the pods, If you have unpaired them then yeah it will say they aren’t yours. But press the button on the back of the case and hold it while the pods charging case lid is kept open. And follow the prompts on the phones screen. Good luck. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:07 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Yeah I’m looking on the case. There’s a little strip so close to the lid it’s hard to find it, but I think that must be what you press. Nothing happens. But part of the problem is that it says “not your airpods pro” even though I forgot the device in settings and reset them with the lid closed. Online support says they’re not forgotten if you see this message, but if they’re not present I can’t forget them again. They don’t show up in the Bluetooth list at all. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:03 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, No on the back of the case that the pods pro come in, that’s the wireless charging case, if you flick the lid of the case open, approx. half a centimeter below the lid on the back panel,you should be able to feel a button that is very slight but if you pres you will feel it. The little things on the pods are not what you are looking for. And no you shouldn’t have to reset your network settings, Just forget the pods and then start again to pair them. Good luck. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:51 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro There’s a long thing on the back of the airpods pro,is that the button? And yes I’ve rebooted my phone. I actually tried to do a hard reset, but I’m not sure I succeeded with that. It said to press volume up, down and then hold power until it reboots, but it never came back. So I was able to just reboot it and I have no idea if it reset. But I’ve recycled power and Bluetooth for sure. I don’t want to reset all network settings if I can hep it because I’d have to repair my watch and all I assume. Ugh. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 8:47 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi, Same thing, On the back of the pro case is a button you can press to reconnect your airpods pro. Also have you rebooted your phone since having this issue occur? From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:41 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Cannot connect Airpods or Airpods Pro I have both Airpods and Airpods Pro. The other day I was using my Airpods Pro and they suddenly disconnected. I could not get them to reconnect. So following various online advice, I told the phone to forget this device, and I restarted the phone. I then discovered that my original Airpods also don’t connect. I can connect them both to my old Ipad running iOS 12 so it’s probably not the pods. But when I try to reconnect them the phone says they’re not my airpods. Things I read online says this is because they haven’t been forgotten. But they don’t appear so no way to forget them again. I try pressing the button on th
RE: Cannot connect Airpods or Airpods Pro
Interesting, I think you have found the hinge of the case lid, There should be a small round button quarter of an inch down from that and in the very middle of the cases back panel. Try pressing down on different areas of the back panel and see what you find or feel. Try using your fingers and feeling rather than trying to see it, Your fingers can be more sensitive than eyes. From: viphone@googlegroups.com On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:07 pm To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro I know there’s a button like that on the standard airpods but I don’t see one on the case for the pros. Just a long strip. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Viola Bentson Sent: Thursday, November 5, 2020 9:07 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Yes Deb it’s a little round button about the size of the tip of your finger. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:03 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, No on the back of the case that the pods pro come in, that’s the wireless charging case, if you flick the lid of the case open, approx. half a centimeter below the lid on the back panel,you should be able to feel a button that is very slight but if you pres you will feel it. The little things on the pods are not what you are looking for. And no you shouldn’t have to reset your network settings, Just forget the pods and then start again to pair them. Good luck. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:51 pm To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro There’s a long thing on the back of the airpods pro,is that the button? And yes I’ve rebooted my phone. I actually tried to do a hard reset, but I’m not sure I succeeded with that. It said to press volume up, down and then hold power until it reboots, but it never came back. So I was able to just reboot it and I have no idea if it reset. But I’ve recycled power and Bluetooth for sure. I don’t want to reset all network settings if I can hep it because I’d have to repair my watch and all I assume. Ugh. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 8:47 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi, Same thing, On the back of the pro case is a button you can press to reconnect your airpods pro. Also have you rebooted your phone since having this issue occur? From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:41 pm To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: Cannot connect Airpods or Airpods Pro I have both Airpods and Airpods Pro. The other day I was using my Airpods Pro and they suddenly disconnected. I could not get them to reconnect. So following various online advice, I told the phone to forget this device, and I restarted the phone. I then discovered that my original Airpods also don’t connect. I can connect them both to my old Ipad running iOS 12 so it’s probably not the pods. But when I try to reconnect them the phone says they’re not my airpods. Things I read online says this is because they haven’t been forgotten. But they don’t appear so no way to forget them again. I try pressing the button on the back of the Airpods to no avail. I can’t figure out what to press on the Pros because I never had to do that in the first place. My phone is an 8+ so I know it’s older, but things were all fine. All of my other Bluetooth devices that are not the airpods of either kind are connected and working fine. Why not the airpods? I tried to call Apple aCcessiblity and waited on the phone more than two hours before giving up. Any thoughts would be most appreciated. Deb -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu<mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you can reach
RE: Cannot connect Airpods or Airpods Pro
It’s in the middle of the back of the case and if you press you will feel it go in or move, Press it as it wont hert the pods or the case. But when you go to pair them you have to have the lid of the case open with the pods in the charging ports, So make sure the pods are removed from the Bluetooth connection of your phone, Then open the case lid and a message should pop up saying to pair the pods, If you have unpaired them then yeah it will say they aren’t yours. But press the button on the back of the case and hold it while the pods charging case lid is kept open. And follow the prompts on the phones screen. Good luck. From: viphone@googlegroups.com On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 6:07 pm To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro Yeah I’m looking on the case. There’s a little strip so close to the lid it’s hard to find it, but I think that must be what you press. Nothing happens. But part of the problem is that it says “not your airpods pro” even though I forgot the device in settings and reset them with the lid closed. Online support says they’re not forgotten if you see this message, but if they’re not present I can’t forget them again. They don’t show up in the Bluetooth list at all. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:03 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, No on the back of the case that the pods pro come in, that’s the wireless charging case, if you flick the lid of the case open, approx. half a centimeter below the lid on the back panel,you should be able to feel a button that is very slight but if you pres you will feel it. The little things on the pods are not what you are looking for. And no you shouldn’t have to reset your network settings, Just forget the pods and then start again to pair them. Good luck. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:51 pm To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro There’s a long thing on the back of the airpods pro,is that the button? And yes I’ve rebooted my phone. I actually tried to do a hard reset, but I’m not sure I succeeded with that. It said to press volume up, down and then hold power until it reboots, but it never came back. So I was able to just reboot it and I have no idea if it reset. But I’ve recycled power and Bluetooth for sure. I don’t want to reset all network settings if I can hep it because I’d have to repair my watch and all I assume. Ugh. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 8:47 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi, Same thing, On the back of the pro case is a button you can press to reconnect your airpods pro. Also have you rebooted your phone since having this issue occur? From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:41 pm To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: Cannot connect Airpods or Airpods Pro I have both Airpods and Airpods Pro. The other day I was using my Airpods Pro and they suddenly disconnected. I could not get them to reconnect. So following various online advice, I told the phone to forget this device, and I restarted the phone. I then discovered that my original Airpods also don’t connect. I can connect them both to my old Ipad running iOS 12 so it’s probably not the pods. But when I try to reconnect them the phone says they’re not my airpods. Things I read online says this is because they haven’t been forgotten. But they don’t appear so no way to forget them again. I try pressing the button on the back of the Airpods to no avail. I can’t figure out what to press on the Pros because I never had to do that in the first place. My phone is an 8+ so I know it’s older, but things were all fine. All of my other Bluetooth devices that are not the airpods of either kind are connected and working fine. Why not the airpods? I tried to call Apple aCcessiblity and waited on the phone more than two hours before giving up. Any thoughts would be most appreciated. Deb -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or mo
RE: Cannot connect Airpods or Airpods Pro
It’s there rust me, it’s a little way down from the hinge almost flush. From: viphone@googlegroups.com On Behalf Of Deb Cook Lewis Sent: Thursday, November 5, 2020 9:07 PM To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro I know there’s a button like that on the standard airpods but I don’t see one on the case for the pros. Just a long strip. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Viola Bentson Sent: Thursday, November 5, 2020 9:07 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Yes Deb it’s a little round button about the size of the tip of your finger. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:03 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, No on the back of the case that the pods pro come in, that’s the wireless charging case, if you flick the lid of the case open, approx. half a centimeter below the lid on the back panel,you should be able to feel a button that is very slight but if you pres you will feel it. The little things on the pods are not what you are looking for. And no you shouldn’t have to reset your network settings, Just forget the pods and then start again to pair them. Good luck. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:51 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro There’s a long thing on the back of the airpods pro,is that the button? And yes I’ve rebooted my phone. I actually tried to do a hard reset, but I’m not sure I succeeded with that. It said to press volume up, down and then hold power until it reboots, but it never came back. So I was able to just reboot it and I have no idea if it reset. But I’ve recycled power and Bluetooth for sure. I don’t want to reset all network settings if I can hep it because I’d have to repair my watch and all I assume. Ugh. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 8:47 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi, Same thing, On the back of the pro case is a button you can press to reconnect your airpods pro. Also have you rebooted your phone since having this issue occur? From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:41 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Cannot connect Airpods or Airpods Pro I have both Airpods and Airpods Pro. The other day I was using my Airpods Pro and they suddenly disconnected. I could not get them to reconnect. So following various online advice, I told the phone to forget this device, and I restarted the phone. I then discovered that my original Airpods also don’t connect. I can connect them both to my old Ipad running iOS 12 so it’s probably not the pods. But when I try to reconnect them the phone says they’re not my airpods. Things I read online says this is because they haven’t been forgotten. But they don’t appear so no way to forget them again. I try pressing the button on the back of the Airpods to no avail. I can’t figure out what to press on the Pros because I never had to do that in the first place. My phone is an 8+ so I know it’s older, but things were all fine. All of my other Bluetooth devices that are not the airpods of either kind are connected and working fine. Why not the airpods? I tried to call Apple aCcessiblity and waited on the phone more than two hours before giving up. Any thoughts would be most appreciated. Deb -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Gr
RE: Cannot connect Airpods or Airpods Pro
Yes Deb it’s a little round button about the size of the tip of your finger. From: viphone@googlegroups.com On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:03 PM To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, No on the back of the case that the pods pro come in, that’s the wireless charging case, if you flick the lid of the case open, approx. half a centimeter below the lid on the back panel,you should be able to feel a button that is very slight but if you pres you will feel it. The little things on the pods are not what you are looking for. And no you shouldn’t have to reset your network settings, Just forget the pods and then start again to pair them. Good luck. From: viphone@googlegroups.com On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:51 pm To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro There’s a long thing on the back of the airpods pro,is that the button? And yes I’ve rebooted my phone. I actually tried to do a hard reset, but I’m not sure I succeeded with that. It said to press volume up, down and then hold power until it reboots, but it never came back. So I was able to just reboot it and I have no idea if it reset. But I’ve recycled power and Bluetooth for sure. I don’t want to reset all network settings if I can hep it because I’d have to repair my watch and all I assume. Ugh. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 8:47 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi, Same thing, On the back of the pro case is a button you can press to reconnect your airpods pro. Also have you rebooted your phone since having this issue occur? From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:41 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Cannot connect Airpods or Airpods Pro I have both Airpods and Airpods Pro. The other day I was using my Airpods Pro and they suddenly disconnected. I could not get them to reconnect. So following various online advice, I told the phone to forget this device, and I restarted the phone. I then discovered that my original Airpods also don’t connect. I can connect them both to my old Ipad running iOS 12 so it’s probably not the pods. But when I try to reconnect them the phone says they’re not my airpods. Things I read online says this is because they haven’t been forgotten. But they don’t appear so no way to forget them again. I try pressing the button on the back of the Airpods to no avail. I can’t figure out what to press on the Pros because I never had to do that in the first place. My phone is an 8+ so I know it’s older, but things were all fine. All of my other Bluetooth devices that are not the airpods of either kind are connected and working fine. Why not the airpods? I tried to call Apple aCcessiblity and waited on the phone more than two hours before giving up. Any thoughts would be most appreciated. Deb -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/01d6b3f7%241176f130%243464d390%24%40gmail.com <https://groups.google.com/d/msgid/viphone/01d6b3f7%241176f130%243464d390%24%40gmail.com?utm_medium=email_source=footer> . -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - yo
RE: Cannot connect Airpods or Airpods Pro
I know there’s a button like that on the standard airpods but I don’t see one on the case for the pros. Just a long strip. From: viphone@googlegroups.com On Behalf Of Viola Bentson Sent: Thursday, November 5, 2020 9:07 PM To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro Yes Deb it’s a little round button about the size of the tip of your finger. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:03 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, No on the back of the case that the pods pro come in, that’s the wireless charging case, if you flick the lid of the case open, approx. half a centimeter below the lid on the back panel,you should be able to feel a button that is very slight but if you pres you will feel it. The little things on the pods are not what you are looking for. And no you shouldn’t have to reset your network settings, Just forget the pods and then start again to pair them. Good luck. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:51 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro There’s a long thing on the back of the airpods pro,is that the button? And yes I’ve rebooted my phone. I actually tried to do a hard reset, but I’m not sure I succeeded with that. It said to press volume up, down and then hold power until it reboots, but it never came back. So I was able to just reboot it and I have no idea if it reset. But I’ve recycled power and Bluetooth for sure. I don’t want to reset all network settings if I can hep it because I’d have to repair my watch and all I assume. Ugh. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 8:47 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi, Same thing, On the back of the pro case is a button you can press to reconnect your airpods pro. Also have you rebooted your phone since having this issue occur? From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:41 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Cannot connect Airpods or Airpods Pro I have both Airpods and Airpods Pro. The other day I was using my Airpods Pro and they suddenly disconnected. I could not get them to reconnect. So following various online advice, I told the phone to forget this device, and I restarted the phone. I then discovered that my original Airpods also don’t connect. I can connect them both to my old Ipad running iOS 12 so it’s probably not the pods. But when I try to reconnect them the phone says they’re not my airpods. Things I read online says this is because they haven’t been forgotten. But they don’t appear so no way to forget them again. I try pressing the button on the back of the Airpods to no avail. I can’t figure out what to press on the Pros because I never had to do that in the first place. My phone is an 8+ so I know it’s older, but things were all fine. All of my other Bluetooth devices that are not the airpods of either kind are connected and working fine. Why not the airpods? I tried to call Apple aCcessiblity and waited on the phone more than two hours before giving up. Any thoughts would be most appreciated. Deb -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/01d6b3f7%241176f130%243464d3
RE: Cannot connect Airpods or Airpods Pro
Yeah I’m looking on the case. There’s a little strip so close to the lid it’s hard to find it, but I think that must be what you press. Nothing happens. But part of the problem is that it says “not your airpods pro” even though I forgot the device in settings and reset them with the lid closed. Online support says they’re not forgotten if you see this message, but if they’re not present I can’t forget them again. They don’t show up in the Bluetooth list at all. From: viphone@googlegroups.com On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 9:03 PM To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro Hi Deb, No on the back of the case that the pods pro come in, that’s the wireless charging case, if you flick the lid of the case open, approx. half a centimeter below the lid on the back panel,you should be able to feel a button that is very slight but if you pres you will feel it. The little things on the pods are not what you are looking for. And no you shouldn’t have to reset your network settings, Just forget the pods and then start again to pair them. Good luck. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:51 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro There’s a long thing on the back of the airpods pro,is that the button? And yes I’ve rebooted my phone. I actually tried to do a hard reset, but I’m not sure I succeeded with that. It said to press volume up, down and then hold power until it reboots, but it never came back. So I was able to just reboot it and I have no idea if it reset. But I’ve recycled power and Bluetooth for sure. I don’t want to reset all network settings if I can hep it because I’d have to repair my watch and all I assume. Ugh. From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 8:47 PM To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi, Same thing, On the back of the pro case is a button you can press to reconnect your airpods pro. Also have you rebooted your phone since having this issue occur? From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:41 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Cannot connect Airpods or Airpods Pro I have both Airpods and Airpods Pro. The other day I was using my Airpods Pro and they suddenly disconnected. I could not get them to reconnect. So following various online advice, I told the phone to forget this device, and I restarted the phone. I then discovered that my original Airpods also don’t connect. I can connect them both to my old Ipad running iOS 12 so it’s probably not the pods. But when I try to reconnect them the phone says they’re not my airpods. Things I read online says this is because they haven’t been forgotten. But they don’t appear so no way to forget them again. I try pressing the button on the back of the Airpods to no avail. I can’t figure out what to press on the Pros because I never had to do that in the first place. My phone is an 8+ so I know it’s older, but things were all fine. All of my other Bluetooth devices that are not the airpods of either kind are connected and working fine. Why not the airpods? I tried to call Apple aCcessiblity and waited on the phone more than two hours before giving up. Any thoughts would be most appreciated. Deb -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/01d6b3f7%241176f130%243464d390%24%40gmail.com <https://groups.go
RE: Cannot connect Airpods or Airpods Pro
Hi Deb, No on the back of the case that the pods pro come in, that’s the wireless charging case, if you flick the lid of the case open, approx. half a centimeter below the lid on the back panel,you should be able to feel a button that is very slight but if you pres you will feel it. The little things on the pods are not what you are looking for. And no you shouldn’t have to reset your network settings, Just forget the pods and then start again to pair them. Good luck. From: viphone@googlegroups.com On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:51 pm To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro There’s a long thing on the back of the airpods pro,is that the button? And yes I’ve rebooted my phone. I actually tried to do a hard reset, but I’m not sure I succeeded with that. It said to press volume up, down and then hold power until it reboots, but it never came back. So I was able to just reboot it and I have no idea if it reset. But I’ve recycled power and Bluetooth for sure. I don’t want to reset all network settings if I can hep it because I’d have to repair my watch and all I assume. Ugh. From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 8:47 PM To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: RE: Cannot connect Airpods or Airpods Pro Hi, Same thing, On the back of the pro case is a button you can press to reconnect your airpods pro. Also have you rebooted your phone since having this issue occur? From: viphone@googlegroups.com<mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com>> On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:41 pm To: viphone@googlegroups.com<mailto:viphone@googlegroups.com> Subject: Cannot connect Airpods or Airpods Pro I have both Airpods and Airpods Pro. The other day I was using my Airpods Pro and they suddenly disconnected. I could not get them to reconnect. So following various online advice, I told the phone to forget this device, and I restarted the phone. I then discovered that my original Airpods also don’t connect. I can connect them both to my old Ipad running iOS 12 so it’s probably not the pods. But when I try to reconnect them the phone says they’re not my airpods. Things I read online says this is because they haven’t been forgotten. But they don’t appear so no way to forget them again. I try pressing the button on the back of the Airpods to no avail. I can’t figure out what to press on the Pros because I never had to do that in the first place. My phone is an 8+ so I know it’s older, but things were all fine. All of my other Bluetooth devices that are not the airpods of either kind are connected and working fine. Why not the airpods? I tried to call Apple aCcessiblity and waited on the phone more than two hours before giving up. Any thoughts would be most appreciated. Deb -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu<mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com<mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com<mailto:viphone+unsubscr...@googlegroups.com>. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/01d6b3f7%241176f130%243464d390%24%40gmail.com<https://groups.google.com/d/msgid/viphone/01d6b3f7%241176f130%243464d390%24%40gmail.com?utm_medium=email_source=footer>. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu<mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com<mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this grou
RE: Cannot connect Airpods or Airpods Pro
There’s a long thing on the back of the airpods pro,is that the button? And yes I’ve rebooted my phone. I actually tried to do a hard reset, but I’m not sure I succeeded with that. It said to press volume up, down and then hold power until it reboots, but it never came back. So I was able to just reboot it and I have no idea if it reset. But I’ve recycled power and Bluetooth for sure. I don’t want to reset all network settings if I can hep it because I’d have to repair my watch and all I assume. Ugh. From: viphone@googlegroups.com On Behalf Of Simon A Fogarty Sent: Thursday, November 5, 2020 8:47 PM To: viphone@googlegroups.com Subject: RE: Cannot connect Airpods or Airpods Pro Hi, Same thing, On the back of the pro case is a button you can press to reconnect your airpods pro. Also have you rebooted your phone since having this issue occur? From: viphone@googlegroups.com <mailto:viphone@googlegroups.com> mailto:viphone@googlegroups.com> > On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:41 pm To: viphone@googlegroups.com <mailto:viphone@googlegroups.com> Subject: Cannot connect Airpods or Airpods Pro I have both Airpods and Airpods Pro. The other day I was using my Airpods Pro and they suddenly disconnected. I could not get them to reconnect. So following various online advice, I told the phone to forget this device, and I restarted the phone. I then discovered that my original Airpods also don’t connect. I can connect them both to my old Ipad running iOS 12 so it’s probably not the pods. But when I try to reconnect them the phone says they’re not my airpods. Things I read online says this is because they haven’t been forgotten. But they don’t appear so no way to forget them again. I try pressing the button on the back of the Airpods to no avail. I can’t figure out what to press on the Pros because I never had to do that in the first place. My phone is an 8+ so I know it’s older, but things were all fine. All of my other Bluetooth devices that are not the airpods of either kind are connected and working fine. Why not the airpods? I tried to call Apple aCcessiblity and waited on the phone more than two hours before giving up. Any thoughts would be most appreciated. Deb -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/01d6b3f7%241176f130%243464d390%24%40gmail.com <https://groups.google.com/d/msgid/viphone/01d6b3f7%241176f130%243464d390%24%40gmail.com?utm_medium=email_source=footer> . -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu <mailto:mk...@ucla.edu> . Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com <mailto:viphone+unsubscr...@googlegroups.com> . To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/SYCPR01MB40485657FF4EFDCFD21B94A18AED0%40SYCPR01MB4048.ausprd01.prod.outlook.com <https://groups.google.com/d/msgid/viphone/SYCPR01MB40485657FF4EFDCFD21B94A18AED0%40SYCPR01MB4048.ausprd01.prod.outlook.com?utm_medium=email_source=footer> . -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owne
RE: Cannot connect Airpods or Airpods Pro
Hi, Same thing, On the back of the pro case is a button you can press to reconnect your airpods pro. Also have you rebooted your phone since having this issue occur? From: viphone@googlegroups.com On Behalf Of Deb Cook Lewis Sent: Friday, 6 November 2020 5:41 pm To: viphone@googlegroups.com Subject: Cannot connect Airpods or Airpods Pro I have both Airpods and Airpods Pro. The other day I was using my Airpods Pro and they suddenly disconnected. I could not get them to reconnect. So following various online advice, I told the phone to forget this device, and I restarted the phone. I then discovered that my original Airpods also don’t connect. I can connect them both to my old Ipad running iOS 12 so it’s probably not the pods. But when I try to reconnect them the phone says they’re not my airpods. Things I read online says this is because they haven’t been forgotten. But they don’t appear so no way to forget them again. I try pressing the button on the back of the Airpods to no avail. I can’t figure out what to press on the Pros because I never had to do that in the first place. My phone is an 8+ so I know it’s older, but things were all fine. All of my other Bluetooth devices that are not the airpods of either kind are connected and working fine. Why not the airpods? I tried to call Apple aCcessiblity and waited on the phone more than two hours before giving up. Any thoughts would be most appreciated. Deb -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu<mailto:mk...@ucla.edu>. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com<mailto:caraqu...@caraquinn.com> The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com<mailto:viphone+unsubscr...@googlegroups.com>. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/01d6b3f7%241176f130%243464d390%24%40gmail.com<https://groups.google.com/d/msgid/viphone/01d6b3f7%241176f130%243464d390%24%40gmail.com?utm_medium=email_source=footer>. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/SYCPR01MB40485657FF4EFDCFD21B94A18AED0%40SYCPR01MB4048.ausprd01.prod.outlook.com.
Cannot connect Airpods or Airpods Pro
I have both Airpods and Airpods Pro. The other day I was using my Airpods Pro and they suddenly disconnected. I could not get them to reconnect. So following various online advice, I told the phone to forget this device, and I restarted the phone. I then discovered that my original Airpods also don't connect. I can connect them both to my old Ipad running iOS 12 so it's probably not the pods. But when I try to reconnect them the phone says they're not my airpods. Things I read online says this is because they haven't been forgotten. But they don't appear so no way to forget them again. I try pressing the button on the back of the Airpods to no avail. I can't figure out what to press on the Pros because I never had to do that in the first place. My phone is an 8+ so I know it's older, but things were all fine. All of my other Bluetooth devices that are not the airpods of either kind are connected and working fine. Why not the airpods? I tried to call Apple aCcessiblity and waited on the phone more than two hours before giving up. Any thoughts would be most appreciated. Deb -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/01d6b3f7%241176f130%243464d390%24%40gmail.com.
