Re: I finally contacted Schwan's about their app
I am a Schwan's customer and have been playing with the App. There definitely are a lot of bugs in the App, especially with VO. I will give it time for the bugs to be fixed, but as of right now, the App is frustrating to use. Liz Ulrich and Leader Dog Sammie Westwood Church of God Internet Prayer Chain Coordinator HTTP://WWW.FACEBOOK.COM/ELIZABETH.ULRICH.1 -- You received this message because you are subscribed to the VIPhone Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
Re: I finally contacted Schwan's about their app
Hi, Vicky. The Schwan's phone customer service is so flakey these days I don't even use them anymore. I've had instances where orders were canceled only to have my delivery person show up with bag in hand. I've had the same driver for three years, so he just gave me his cell number and it works much better this way. Regarding the app, I installed it and couldn't get past the log in screen, and I couldn't get there without a lot of what sounded like repetitious double tapping on the various log in links. I get that this app is new, but these people aren't designing these things in a vacuum anymore, so why it's this buggy is beyond me unless the issues are due to it being hugely incompatible with voice over. If I'd paid for this I'd be really irritated. I'm farily certain there's a feedback link in the app itself, and this might be a better place to try lodging a complaint. Lisa There is a fine line between genius and insanity and that difference is a paycheck! Lisa Belville missktlab1...@frontier.com - Original Message - From: Vicky Collins v-coll...@sbcglobal.net To: viphone@googlegroups.com Sent: Thursday, August 29, 2013 10:06 PM Subject: I finally contacted Schwan's about their app As the subject line says, I finally got around to contacting Schwan's about their app not being very usable with VoiceOver. Truthfully, I might not have called them today; but, when I got a push notification from them telling me my next service date was tomorrow, although it actually isn't until next Wednesday, I figured I had indeed better make sure no one from Schwan's was going to show up at my door tomorrow. The person with whom I spoke at their customer service number, she told me not to worry about that message on my phone, and confirmed what I already saw in my account regarding next Wednesday being my delivery date. However, when I started to tell her of my problems with the iPhone app, she told me it was a new app and bugs were to be expected. So, of course, I next asked her to whom I would give feedback regarding such bugs, so they could hopefully be fixed in the future. And, she gave me a web site of: schwans.com/app When I checked out that site, though, it just gave a YouTube video regarding the app, and had a few frequently asked questions. So, on the Schwan's site, I went to their help link, then to their contact us link, and there was a form I could fill out and submit. Thus, that is what I did in the end. Now, regarding that form, there was a place to choose a subject of the inquiry; but, not finding one related to the iPhone app, I just chose other in the drop down menu. Then, where one had to type their message, it gave five hundred characters, and one could check and see how many characters they had used as they went along. I would have liked to have had a few more hundred characters to explain the things I tried to do with the app, but I finally did manage to put some information into the form and get it submitted. -- You received this message because you are subscribed to the VIPhone Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the VIPhone Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
Re: I finally contacted Schwan's about their app
Hi Lisa and All, I didn't see a feedback button in the app. But, you were right about a button, as I did see a contact us one. However, double tapping on that button didn't produce any results, and thus I couldn't open the contact us part of the app to reach them that way. Also, in case anybody else wants to contact them and reference the ticket number they gave me via email after I submitted my information, that number is: LTK11153012825113X. - Original Message - From: Lisa belville missktlab1...@frontier.com To: viphone@googlegroups.com Date sent: Fri, 30 Aug 2013 02:00:37 -0500 Subject: Re: I finally contacted Schwan's about their app Hi, Vicky. The Schwan's phone customer service is so flakey these days I don't even use them anymore. I've had instances where orders were canceled only to have my delivery person show up with bag in hand. I've had the same driver for three years, so he just gave me his cell number and it works much better this way. Regarding the app, I installed it and couldn't get past the log in screen, and I couldn't get there without a lot of what sounded like repetitious double tapping on the various log in links. I get that this app is new, but these people aren't designing these things in a vacuum anymore, so why it's this buggy is beyond me unless the issues are due to it being hugely incompatible with voice over. If I'd paid for this I'd be really irritated. I'm farily certain there's a feedback link in the app itself, and this might be a better place to try lodging a complaint. Lisa There is a fine line between genius and insanity and that difference is a paycheck! Lisa Belville missktlab1...@frontier.com - Original Message - From: Vicky Collins v-coll...@sbcglobal.net To: viphone@googlegroups.com Sent: Thursday, August 29, 2013 10:06 PM Subject: I finally contacted Schwan's about their app As the subject line says, I finally got around to contacting Schwan's about their app not being very usable with VoiceOver. Truthfully, I might not have called them today; but, when I got a push notification from them telling me my next service date was tomorrow, although it actually isn't until next Wednesday, I figured I had indeed better make sure no one from Schwan's was going to show up at my door tomorrow. The person with whom I spoke at their customer service number, she told me not to worry about that message on my phone, and confirmed what I already saw in my account regarding next Wednesday being my delivery date. However, when I started to tell her of my problems with the iPhone app, she told me it was a new app and bugs were to be expected. So, of course, I next asked her to whom I would give feedback regarding such bugs, so they could hopefully be fixed in the future. And, she gave me a web site of: schwans.com/app When I checked out that site, though, it just gave a YouTube video regarding the app, and had a few frequently asked questions. So, on the Schwan's site, I went to their help link, then to their contact us link, and there was a form I could fill out and submit. Thus, that is what I did in the end. Now, regarding that form, there was a place to choose a subject of the inquiry; but, not finding one related to the iPhone app, I just chose other in the drop down menu. Then, where one had to type their message, it gave five hundred characters, and one could check and see how many characters they had used as they went along. I would have liked to have had a few more hundred characters to explain the things I tried to do with the app, but I finally did manage to put some information into the form and get it submitted. -- You received this message because you are subscribed to the VIPhone Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the VIPhone Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can
I finally contacted Schwan's about their app
As the subject line says, I finally got around to contacting Schwan's about their app not being very usable with VoiceOver. Truthfully, I might not have called them today; but, when I got a push notification from them telling me my next service date was tomorrow, although it actually isn't until next Wednesday, I figured I had indeed better make sure no one from Schwan's was going to show up at my door tomorrow. The person with whom I spoke at their customer service number, she told me not to worry about that message on my phone, and confirmed what I already saw in my account regarding next Wednesday being my delivery date. However, when I started to tell her of my problems with the iPhone app, she told me it was a new app and bugs were to be expected. So, of course, I next asked her to whom I would give feedback regarding such bugs, so they could hopefully be fixed in the future. And, she gave me a web site of: schwans.com/app When I checked out that site, though, it just gave a YouTube video regarding the app, and had a few frequently asked questions. So, on the Schwan's site, I went to their help link, then to their contact us link, and there was a form I could fill out and submit. Thus, that is what I did in the end. Now, regarding that form, there was a place to choose a subject of the inquiry; but, not finding one related to the iPhone app, I just chose other in the drop down menu. Then, where one had to type their message, it gave five hundred characters, and one could check and see how many characters they had used as they went along. I would have liked to have had a few more hundred characters to explain the things I tried to do with the app, but I finally did manage to put some information into the form and get it submitted. -- You received this message because you are subscribed to the VIPhone Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
