Re: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

2020-11-22 Thread Kevin Gibbs 
Hi Robert,

No.  I’m a mere mortal without access to betas.  :). I ended up calling 
Accessibility.  Was shocked to learn that they answer the phones 24x7.  A guy 
named Jeremy, based in Tennessee, walked me through the process for updating 
the iPad using my ancient Mac mini and a cable.  I left him a great review.  
Thing is, the customer service comment form was not really accessible using VO. 
 I used the vision I had to fill out the form and forgot to complain about the 
form itself.  Oh well.  All’s well that ends well.

> On Nov 22, 2020, at 11:47 PM, Robert Doc Wright  
> wrote:
> 
> by chance did you run the iPadOS beta? If so then you will need to go to 
> settings/generalprofile and remove that profile.
>> - Original Message - 
>> From: Kevin Gibbs 
>> To: VIPhone 
>> Sent: Saturday, November 21, 2020 1:25 PM
>> Subject: iOS 14.2 won't download & install on iPad Air 2 Ca 2014
>> 
>> My iPad tells me that a new OS is available for download.  I have it charged 
>> to 100%.  I download and it gets to about 93% downloaded and then says that 
>> an error occurred during the download.  My wife has done some reading and 
>> says that one of the reasons might be that there is a partial copy of this 
>> OS somewhere and that I should remove this before attempting the download 
>> again.  Pam can't find it anywhere and we don't know what to do.  I'm 
>> assuming that if the hardware didn't support the OS, I wouldn't be given the 
>> message to try downloading and installing it.  the machine works fine.  but 
>> I'd like to update the OS if I'm entitled to do so.  I have already exited 
>> iCloud and signed back in without any change to the download problem.  I've 
>> tried this on several different days to allow for extreme traffic 
>> downloading the update.  I don't think that's the problem.  Ideas?
>> 
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Re: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

2020-11-22 Thread Robert Doc Wright 
by chance did you run the iPadOS beta? If so then you will need to go to 
settings/generalprofile and remove that profile.
  - Original Message - 
  From: Kevin Gibbs 
  To: VIPhone 
  Sent: Saturday, November 21, 2020 1:25 PM
  Subject: iOS 14.2 won't download & install on iPad Air 2 Ca 2014


  My iPad tells me that a new OS is available for download.  I have it charged 
to 100%.  I download and it gets to about 93% downloaded and then says that an 
error occurred during the download.  My wife has done some reading and says 
that one of the reasons might be that there is a partial copy of this OS 
somewhere and that I should remove this before attempting the download again.  
Pam can't find it anywhere and we don't know what to do.  I'm assuming that if 
the hardware didn't support the OS, I wouldn't be given the message to try 
downloading and installing it.  the machine works fine.  but I'd like to update 
the OS if I'm entitled to do so.  I have already exited iCloud and signed back 
in without any change to the download problem.  I've tried this on several 
different days to allow for extreme traffic downloading the update.  I don't 
think that's the problem.  Ideas?


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Re: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

2020-11-21 Thread Richard Turner 
Apple accessibility support is available 24/7.SSo yes, keep that number handy.



Richard
"He that cannot forgive others breaks the bridge over which he must pass 
himself,” and we forget that only grace can break the cycle of ancient hatreds 
among peoples. (It is notable that while I have regretted not granting grace to 
others, I’ve never once regretted extending it.)" - Edward Herbert

On Nov 21, 2020, at 6:51 PM, Kevin Gibbs  wrote:

 Thanks for the advice.  No idea they’d actually answer on the weekend.  I’ll 
definitely keep this phone number in my Contacts.

Best,

Kevin

On Nov 21, 2020, at 8:43 PM, Richard Turner 
mailto:richardturne...@outlook.com>> wrote:

Great! glad to hear you got it working.



Richard
"He that cannot forgive others breaks the bridge over which he must pass 
himself,” and we forget that only grace can break the cycle of ancient hatreds 
among peoples. (It is notable that while I have regretted not granting grace to 
others, I’ve never once regretted extending it.)" - Edward Herbert

On Nov 21, 2020, at 6:26 PM, Kevin Gibbs 
mailto:kevj...@gmail.com>> wrote:

 Richard,
That’s exactly what I did.  Imagine my surprise when they actually answered the 
phone just now and solved my problem by guiding me through the steps to update 
the iPad with a cable connected to iTunes on my ancient Mac mini.  This is a 
process I had assiduously avoided for the six years I’ve owned this iPad.  All 
seems to be well now.  Thanks for the advice.  I’ll definitely keep this number 
in my phone for future use.

Best,
Kevin

On Nov 21, 2020, at 3:00 PM, Richard Turner 
mailto:richardturne...@outlook.com>> wrote:

My only idea woud be to call Apple Accessibility and see if they can do a 
screen share and spot the issue.
877-204-3930



Richard
"The Hitch Hiker's Guide to the Galaxy has this to say on the subject of flying.
There is an art, it says, or rather, a knack to flying. The knack lies in 
learning how to throw yourself at the ground and miss."
--Douglas Adams, from Life, The Universe and Everything, p.59

Check out my web site at: 
www.turner42.com

*I’m not the card shark

From: viphone@googlegroups.com 
mailto:viphone@googlegroups.com>> On Behalf Of Kevin 
Gibbs
Sent: Saturday, November 21, 2020 12:25 PM
To: VIPhone mailto:viphone@googlegroups.com>>
Subject: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

My iPad tells me that a new OS is available for download.  I have it charged to 
100%.  I download and it gets to about 93% downloaded and then says that an 
error occurred during the download.  My wife has done some reading and says 
that one of the reasons might be that there is a partial copy of this OS 
somewhere and that I should remove this before attempting the download again.  
Pam can't find it anywhere and we don't know what to do.  I'm assuming that if 
the hardware didn't support the OS, I wouldn't be given the message to try 
downloading and installing it.  the machine works fine.  but I'd like to update 
the OS if I'm entitled to do so.  I have already exited iCloud and signed back 
in without any change to the download problem.  I've tried this on several 
different days to allow for extreme traffic downloading the update.  I don't 
think that's the problem.  Ideas?
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Re: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

2020-11-21 Thread Kevin Gibbs 
Thanks for the advice.  No idea they’d actually answer on the weekend.  I’ll 
definitely keep this phone number in my Contacts.

Best,

Kevin

> On Nov 21, 2020, at 8:43 PM, Richard Turner  
> wrote:
> 
> Great! glad to hear you got it working.
> 
> 
> 
> Richard
> "He that cannot forgive others breaks the bridge over which he must pass 
> himself,” and we forget that only grace can break the cycle of ancient 
> hatreds among peoples. (It is notable that while I have regretted not 
> granting grace to others, I’ve never once regretted extending it.)" - Edward 
> Herbert
> 
>> On Nov 21, 2020, at 6:26 PM, Kevin Gibbs > > wrote:
>> 
>>  Richard,
>> That’s exactly what I did.  Imagine my surprise when they actually answered 
>> the phone just now and solved my problem by guiding me through the steps to 
>> update the iPad with a cable connected to iTunes on my ancient Mac mini.  
>> This is a process I had assiduously avoided for the six years I’ve owned 
>> this iPad.  All seems to be well now.  Thanks for the advice.  I’ll 
>> definitely keep this number in my phone for future use.
>> 
>> Best,
>> Kevin
>> 
>>> On Nov 21, 2020, at 3:00 PM, Richard Turner >> > wrote:
>>> 
>>> My only idea woud be to call Apple Accessibility and see if they can do a 
>>> screen share and spot the issue.
>>> 877-204-3930
>>>  
>>>  
>>>  
>>> Richard
>>> "The Hitch Hiker's Guide to the Galaxy has this to say on the subject of 
>>> flying.
>>> There is an art, it says, or rather, a knack to flying. The knack lies in 
>>> learning how to throw yourself at the ground and miss."
>>> --Douglas Adams, from Life, The Universe and Everything, p.59
>>>  
>>> Check out my web site at: www.turner42.com 
>>> 
>>>  
>>> *I’m not the card shark
>>>  
>>> From: viphone@googlegroups.com  
>>> mailto:viphone@googlegroups.com>> On Behalf Of 
>>> Kevin Gibbs
>>> Sent: Saturday, November 21, 2020 12:25 PM
>>> To: VIPhone mailto:viphone@googlegroups.com>>
>>> Subject: iOS 14.2 won't download & install on iPad Air 2 Ca 2014
>>>  
>>> My iPad tells me that a new OS is available for download.  I have it 
>>> charged to 100%.  I download and it gets to about 93% downloaded and then 
>>> says that an error occurred during the download.  My wife has done some 
>>> reading and says that one of the reasons might be that there is a partial 
>>> copy of this OS somewhere and that I should remove this before attempting 
>>> the download again.  Pam can't find it anywhere and we don't know what to 
>>> do.  I'm assuming that if the hardware didn't support the OS, I wouldn't be 
>>> given the message to try downloading and installing it.  the machine works 
>>> fine.  but I'd like to update the OS if I'm entitled to do so.  I have 
>>> already exited iCloud and signed back in without any change to the download 
>>> problem.  I've tried this on several different days to allow for extreme 
>>> traffic downloading the update.  I don't think that's the problem.  Ideas?
>>> -- 
>>> The following information is important for all members of the V iPhone list.
>>>  
>>> If you have any questions or concerns about the running of this list, or if 
>>> you feel that a member's post is inappropriate, please contact the owners 
>>> or moderators directly rather than posting on the list itself.
>>>  
>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
>>> mk...@ucla.edu . Your list owner is Cara Quinn - you 
>>> can reach Cara at caraqu...@caraquinn.com 
>>>  
>>> The archives for this list can be searched at:
>>> http://www.mail-archive.com/viphone@googlegroups.com/ 
>>> 
>>> --- 
>>> You received this message because you are subscribed to the Google Groups 
>>> "VIPhone" group.
>>> To unsubscribe from this group and stop receiving emails from it, send an 
>>> email to viphone+unsubscr...@googlegroups.com 
>>> .
>>> To view this discussion on the web visit 
>>> https://groups.google.com/d/msgid/viphone/036bcc36-2534-4773-9558-93c1db57f883n%40googlegroups.com
>>>  
>>>

Re: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

2020-11-21 Thread Richard Turner 
Great! glad to hear you got it working.



Richard
"He that cannot forgive others breaks the bridge over which he must pass 
himself,” and we forget that only grace can break the cycle of ancient hatreds 
among peoples. (It is notable that while I have regretted not granting grace to 
others, I’ve never once regretted extending it.)" - Edward Herbert

On Nov 21, 2020, at 6:26 PM, Kevin Gibbs  wrote:

 Richard,
That’s exactly what I did.  Imagine my surprise when they actually answered the 
phone just now and solved my problem by guiding me through the steps to update 
the iPad with a cable connected to iTunes on my ancient Mac mini.  This is a 
process I had assiduously avoided for the six years I’ve owned this iPad.  All 
seems to be well now.  Thanks for the advice.  I’ll definitely keep this number 
in my phone for future use.

Best,
Kevin

On Nov 21, 2020, at 3:00 PM, Richard Turner 
mailto:richardturne...@outlook.com>> wrote:

My only idea woud be to call Apple Accessibility and see if they can do a 
screen share and spot the issue.
877-204-3930



Richard
"The Hitch Hiker's Guide to the Galaxy has this to say on the subject of flying.
There is an art, it says, or rather, a knack to flying. The knack lies in 
learning how to throw yourself at the ground and miss."
--Douglas Adams, from Life, The Universe and Everything, p.59

Check out my web site at: 
www.turner42.com

*I’m not the card shark

From: viphone@googlegroups.com 
mailto:viphone@googlegroups.com>> On Behalf Of Kevin 
Gibbs
Sent: Saturday, November 21, 2020 12:25 PM
To: VIPhone mailto:viphone@googlegroups.com>>
Subject: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

My iPad tells me that a new OS is available for download.  I have it charged to 
100%.  I download and it gets to about 93% downloaded and then says that an 
error occurred during the download.  My wife has done some reading and says 
that one of the reasons might be that there is a partial copy of this OS 
somewhere and that I should remove this before attempting the download again.  
Pam can't find it anywhere and we don't know what to do.  I'm assuming that if 
the hardware didn't support the OS, I wouldn't be given the message to try 
downloading and installing it.  the machine works fine.  but I'd like to update 
the OS if I'm entitled to do so.  I have already exited iCloud and signed back 
in without any change to the download problem.  I've tried this on several 
different days to allow for extreme traffic downloading the update.  I don't 
think that's the problem.  Ideas?
--
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mk...@ucla.edu. Your list owner is Cara Quinn - you can 
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Re: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

2020-11-21 Thread Kevin Gibbs 
Richard,
That’s exactly what I did.  Imagine my surprise when they actually answered the 
phone just now and solved my problem by guiding me through the steps to update 
the iPad with a cable connected to iTunes on my ancient Mac mini.  This is a 
process I had assiduously avoided for the six years I’ve owned this iPad.  All 
seems to be well now.  Thanks for the advice.  I’ll definitely keep this number 
in my phone for future use.

Best,
Kevin

> On Nov 21, 2020, at 3:00 PM, Richard Turner  
> wrote:
> 
> My only idea woud be to call Apple Accessibility and see if they can do a 
> screen share and spot the issue.
> 877-204-3930
>  
>  
>  
> Richard
> "The Hitch Hiker's Guide to the Galaxy has this to say on the subject of 
> flying.
> There is an art, it says, or rather, a knack to flying. The knack lies in 
> learning how to throw yourself at the ground and miss."
> --Douglas Adams, from Life, The Universe and Everything, p.59
>  
> Check out my web site at: www.turner42.com 
> 
>  
> *I’m not the card shark
>  
> From: viphone@googlegroups.com  
> mailto:viphone@googlegroups.com>> On Behalf Of 
> Kevin Gibbs
> Sent: Saturday, November 21, 2020 12:25 PM
> To: VIPhone mailto:viphone@googlegroups.com>>
> Subject: iOS 14.2 won't download & install on iPad Air 2 Ca 2014
>  
> My iPad tells me that a new OS is available for download.  I have it charged 
> to 100%.  I download and it gets to about 93% downloaded and then says that 
> an error occurred during the download.  My wife has done some reading and 
> says that one of the reasons might be that there is a partial copy of this OS 
> somewhere and that I should remove this before attempting the download again. 
>  Pam can't find it anywhere and we don't know what to do.  I'm assuming that 
> if the hardware didn't support the OS, I wouldn't be given the message to try 
> downloading and installing it.  the machine works fine.  but I'd like to 
> update the OS if I'm entitled to do so.  I have already exited iCloud and 
> signed back in without any change to the download problem.  I've tried this 
> on several different days to allow for extreme traffic downloading the 
> update.  I don't think that's the problem.  Ideas?
> -- 
> The following information is important for all members of the V iPhone list.
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
> mk...@ucla.edu . Your list owner is Cara Quinn - you 
> can reach Cara at caraqu...@caraquinn.com 
>  
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/ 
> 
> --- 
> You received this message because you are subscribed to the Google Groups 
> "VIPhone" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to viphone+unsubscr...@googlegroups.com 
> .
> To view this discussion on the web visit 
> https://groups.google.com/d/msgid/viphone/036bcc36-2534-4773-9558-93c1db57f883n%40googlegroups.com
>  
> .
> 
> -- 
> The following information is important for all members of the V iPhone list.
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your V iPhone list moderator is Mark Taylor. Mark can be reached at:  
> mk...@ucla.edu . Your list owner is Cara Quinn - you 
> can reach Cara at caraqu...@caraquinn.com 
>  
> The archives for

Re: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

2020-11-21 Thread Richard Turner 
yes. you certainly can.




Richard
"He that cannot forgive others breaks the bridge over which he must pass 
himself,” and we forget that only grace can break the cycle of ancient hatreds 
among peoples. (It is notable that while I have regretted not granting grace to 
others, I’ve never once regretted extending it.)" - Edward Herbert

On Nov 21, 2020, at 3:12 PM, Kevin Gibbs  wrote:

 Can you do a screen share with an iPad?  I had no idea.

Sent from my iPhone

On Nov 21, 2020, at 3:00 PM, Richard Turner  wrote:


My only idea woud be to call Apple Accessibility and see if they can do a 
screen share and spot the issue.
877-204-3930



Richard
"The Hitch Hiker's Guide to the Galaxy has this to say on the subject of flying.
There is an art, it says, or rather, a knack to flying. The knack lies in 
learning how to throw yourself at the ground and miss."
--Douglas Adams, from Life, The Universe and Everything, p.59

Check out my web site at: 
www.turner42.com

*I’m not the card shark

From: viphone@googlegroups.com  On Behalf Of Kevin 
Gibbs
Sent: Saturday, November 21, 2020 12:25 PM
To: VIPhone 
Subject: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

My iPad tells me that a new OS is available for download.  I have it charged to 
100%.  I download and it gets to about 93% downloaded and then says that an 
error occurred during the download.  My wife has done some reading and says 
that one of the reasons might be that there is a partial copy of this OS 
somewhere and that I should remove this before attempting the download again.  
Pam can't find it anywhere and we don't know what to do.  I'm assuming that if 
the hardware didn't support the OS, I wouldn't be given the message to try 
downloading and installing it.  the machine works fine.  but I'd like to update 
the OS if I'm entitled to do so.  I have already exited iCloud and signed back 
in without any change to the download problem.  I've tried this on several 
different days to allow for extreme traffic downloading the update.  I don't 
think that's the problem.  Ideas?
--
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If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can 
reach Cara at caraqu...@caraquinn.com

The archives for this list can be searched at:
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Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
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caraqu...@caraquinn.com

The archives for this list can be searched at:

Re: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

2020-11-21 Thread Kevin Gibbs 
Can you do a screen share with an iPad?  I had no idea.

Sent from my iPhone

> On Nov 21, 2020, at 3:00 PM, Richard Turner  
> wrote:
> 
> 
> My only idea woud be to call Apple Accessibility and see if they can do a 
> screen share and spot the issue.
> 877-204-3930
>  
>  
>  
> Richard
> "The Hitch Hiker's Guide to the Galaxy has this to say on the subject of 
> flying.
> There is an art, it says, or rather, a knack to flying. The knack lies in 
> learning how to throw yourself at the ground and miss."
> --Douglas Adams, from Life, The Universe and Everything, p.59
>  
> Check out my web site at: www.turner42.com
>  
> *I’m not the card shark
>  
> From: viphone@googlegroups.com  On Behalf Of Kevin 
> Gibbs
> Sent: Saturday, November 21, 2020 12:25 PM
> To: VIPhone 
> Subject: iOS 14.2 won't download & install on iPad Air 2 Ca 2014
>  
> My iPad tells me that a new OS is available for download.  I have it charged 
> to 100%.  I download and it gets to about 93% downloaded and then says that 
> an error occurred during the download.  My wife has done some reading and 
> says that one of the reasons might be that there is a partial copy of this OS 
> somewhere and that I should remove this before attempting the download again. 
>  Pam can't find it anywhere and we don't know what to do.  I'm assuming that 
> if the hardware didn't support the OS, I wouldn't be given the message to try 
> downloading and installing it.  the machine works fine.  but I'd like to 
> update the OS if I'm entitled to do so.  I have already exited iCloud and 
> signed back in without any change to the download problem.  I've tried this 
> on several different days to allow for extreme traffic downloading the 
> update.  I don't think that's the problem.  Ideas?
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RE: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

2020-11-21 Thread Richard Turner 
My only idea woud be to call Apple Accessibility and see if they can do a 
screen share and spot the issue.
877-204-3930



Richard
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From: viphone@googlegroups.com  On Behalf Of Kevin 
Gibbs
Sent: Saturday, November 21, 2020 12:25 PM
To: VIPhone 
Subject: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

My iPad tells me that a new OS is available for download.  I have it charged to 
100%.  I download and it gets to about 93% downloaded and then says that an 
error occurred during the download.  My wife has done some reading and says 
that one of the reasons might be that there is a partial copy of this OS 
somewhere and that I should remove this before attempting the download again.  
Pam can't find it anywhere and we don't know what to do.  I'm assuming that if 
the hardware didn't support the OS, I wouldn't be given the message to try 
downloading and installing it.  the machine works fine.  but I'd like to update 
the OS if I'm entitled to do so.  I have already exited iCloud and signed back 
in without any change to the download problem.  I've tried this on several 
different days to allow for extreme traffic downloading the update.  I don't 
think that's the problem.  Ideas?
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Re: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

2020-11-21 Thread Kevin Gibbs 
Yes.  Upgraded to something like 250GB when my iPad wouldn’t update.  It’s only 
a 60GB box with 25GB on it.  Storage can’t be the issue.

> On Nov 21, 2020, at 2:28 PM, Gordon  wrote:
> 
> Have you checked your storage to see if you have enough to accommodate the 
> update/ 
> On 11/21/2020 2:25 PM, Kevin Gibbs wrote:
>> My iPad tells me that a new OS is available for download.  I have it charged 
>> to 100%.  I download and it gets to about 93% downloaded and then says that 
>> an error occurred during the download.  My wife has done some reading and 
>> says that one of the reasons might be that there is a partial copy of this 
>> OS somewhere and that I should remove this before attempting the download 
>> again.  Pam can't find it anywhere and we don't know what to do.  I'm 
>> assuming that if the hardware didn't support the OS, I wouldn't be given the 
>> message to try downloading and installing it.  the machine works fine.  but 
>> I'd like to update the OS if I'm entitled to do so.  I have already exited 
>> iCloud and signed back in without any change to the download problem.  I've 
>> tried this on several different days to allow for extreme traffic 
>> downloading the update.  I don't think that's the problem.  Ideas?
>> -- 
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>> moderators directly rather than posting on the list itself.
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>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
>> mk...@ucla.edu . Your list owner is Cara Quinn - you 
>> can reach Cara at caraqu...@caraquinn.com 
>>  
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>>  
>> .
> 
> 
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Re: iOS 14.2 won't download & install on iPad Air 2 Ca 2014

2020-11-21 Thread Gordon 
Have you checked your storage to see if you have enough to accommodate 
the update/


On 11/21/2020 2:25 PM, Kevin Gibbs wrote:
My iPad tells me that a new OS is available for download.  I have it 
charged to 100%.  I download and it gets to about 93% downloaded and 
then says that an error occurred during the download.  My wife has 
done some reading and says that one of the reasons might be that there 
is a partial copy of this OS somewhere and that I should remove this 
before attempting the download again.  Pam can't find it anywhere and 
we don't know what to do.  I'm assuming that if the hardware didn't 
support the OS, I wouldn't be given the message to try downloading and 
installing it.  the machine works fine.  but I'd like to update the OS 
if I'm entitled to do so.  I have already exited iCloud and signed 
back in without any change to the download problem.  I've tried this 
on several different days to allow for extreme traffic downloading the 
update.  I don't think that's the problem.  Ideas?

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