Re: [VoiceOps] Releasing numbers back to original carrier

[Mary Lou Carey via VoiceOps]

Its not really made crystal clear, but there are 5 categories for Number 
Utilization:


Assigned (in use for a paying customer)
Intermediate: (leased to another carrier)
Aging (disconnected, but holding number until the grace period is up)
Reserved (holding for an upcoming customer)
Admin (in use for internal network purposes)

So if you want to hold those TNs for the same customer, you can mark 
them as reserved.



MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-

On 2023-05-15 12:29 PM, Matthew Crocker via VoiceOps wrote:

Hello,

  It is our practice to release numbers back to the original carrier
when a customer cancels service and doesn’t port the number away.
We have some residential customers that want to cancel service over
the winter and have us retain the number so they can re-use it in the
spring.   I’m trying to find some FCC or NANPA documentation that
says we are/aren’t allowed to do that for a customer.   Ultimately
we will probably convert the customer from their FTTH/ONT voice to a
soft phone voice during the off-season, that way they are still a
customer and still paying for service.   I don’t want to just camp
on numbers and have to maintain the inventory.

Anyone have any documentation on the correct way to handle
disconnected numbers?

-Matt
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Re: [VoiceOps] Releasing numbers back to original carrier

[Paul Timmins via VoiceOps]

They're asking for vacation suspend.


Vacation or suspend TV, Phone or Internet service | Verizon Billing & 
Account
verizon.com
[favicon.ico] 




It's a pretty standard service, and if you're charging them for it, you're good 
to go.

Paul Timmins
Clear Rate Communications
Direct: (248) 556-4532
Customer Support: (877) 877-4799
24 Hour Repair: (866) 366-4665
Network Operations: (877) 877-1250
www.clearrate.com

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On May 15, 2023, at 1:29 PM, Matthew Crocker via VoiceOps 
 wrote:


Hello,

  It is our practice to release numbers back to the original carrier when a 
customer cancels service and doesn’t port the number away.   We have some 
residential customers that want to cancel service over the winter and have us 
retain the number so they can re-use it in the spring.   I’m trying to find 
some FCC or NANPA documentation that says we are/aren’t allowed to do that for 
a customer.   Ultimately we will probably convert the customer from their 
FTTH/ONT voice to a soft phone voice during the off-season, that way they are 
still a customer and still paying for service.   I don’t want to just camp on 
numbers and have to maintain the inventory.

Anyone have any documentation on the correct way to handle disconnected numbers?

-Matt

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Re: [VoiceOps] Releasing numbers back to original carrier

[Carlos Alvarez via VoiceOps]

 There are some requirements for number utilization that are vague to me.
I haven’t really found the exact requirements, but didn’t try super hard.
We get very few disconnects, and don’t have a specific routine for
returning them, it’s more of running a report and deciding when to export a
kill list.  We have a couple of customers with “too many” numbers that they
don’t use, and it doesn't seem to be an issue.  We simply charge a trivial
amount to keep them active.  But these are business customers with dozens
or hundreds of numbers and active service.

I think from a business perspective I’d recommend that you have some sort
of maintenance mode to suspend service but keep the number, just a few
bucks a month.


On May 15, 2023 at 10:29:37 AM, Matthew Crocker via VoiceOps <
voiceops@voiceops.org> wrote:

>
>
> Hello,
>
>
>
>   It is our practice to release numbers back to the original carrier when
> a customer cancels service and doesn’t port the number away.   We have some
> residential customers that want to cancel service over the winter and have
> us retain the number so they can re-use it in the spring.   I’m trying to
> find some FCC or NANPA documentation that says we are/aren’t allowed to do
> that for a customer.   Ultimately we will probably convert the customer
> from their FTTH/ONT voice to a soft phone voice during the off-season, that
> way they are still a customer and still paying for service.   I don’t want
> to just camp on numbers and have to maintain the inventory.
>
>
>
> Anyone have any documentation on the correct way to handle disconnected
> numbers?
>
>
>
> -Matt
>
>
> ___
> VoiceOps mailing list
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>
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[VoiceOps] Releasing numbers back to original carrier

[Matthew Crocker via VoiceOps]

Hello,

  It is our practice to release numbers back to the original carrier when a 
customer cancels service and doesn’t port the number away.   We have some 
residential customers that want to cancel service over the winter and have us 
retain the number so they can re-use it in the spring.   I’m trying to find 
some FCC or NANPA documentation that says we are/aren’t allowed to do that for 
a customer.   Ultimately we will probably convert the customer from their 
FTTH/ONT voice to a soft phone voice during the off-season, that way they are 
still a customer and still paying for service.   I don’t want to just camp on 
numbers and have to maintain the inventory.

Anyone have any documentation on the correct way to handle disconnected numbers?

-Matt

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