Re: [VoiceOps] Past due/overdue invoices for Doctor offices - How to handle?

On Thu, Mar 09, 2017 at 05:33:08PM -0700, Carlos Alvarez wrote: > Our lawyer said that fighting an indemnification battle is much harder > than "they violated our contract therefore we're not liable." That's what I figured, and you gave me the confirmation I was after. > We fired them, by the

Re: [VoiceOps] Past due/overdue invoices for Doctor offices - How to handle?

I guess the reverse of the question would be...why? We've never been approached by a real prospect who wanted to use it in such cases, nor has anyone ever complained about this wording. We took that language idea from the many similar software license agreements, like the ones saying you can't

Re: [VoiceOps] Past due/overdue invoices for Doctor offices - How to handle?

Ah, gotcha, I was thinking inbound calling. But yeah, as someone else said, cell phones are around. We've seen so few 911 calls on our network that I assume people always just call it from their cell phones anyway. Except for one manufacturing customer who seems to have a 911 call at least

Re: [VoiceOps] Past due/overdue invoices for Doctor offices - How to handle?

On 9 March 2017 at 11:23, Carlos Alvarez wrote: > Doctor's offices are not considered emergency medical facilities, and in > fact, 100% of our doctor/medical offices include "if this is an emergency > dial 911" at the beginning of their greetings. Well this is more of the

Re: [VoiceOps] Past due/overdue invoices for Doctor offices - How to handle?

I'd imagine Doc has a cellphone if s*it hits the fan. If not, he surely has a visa card that he could give you. And yes, we warm line customers who don't pay for a day or so first, they can call repair and 911 and that's it. Then that goes dark too. On 03/09/2017 02:23 PM, Carlos Alvarez

Re: [VoiceOps] Past due/overdue invoices for Doctor offices - How to handle?

I'm not sure why you'd treat them any differently from any other customer? Your service agreement should include clear info on when accounts will be disconnected, and presumably the customer signed it. Doctor's offices are not considered emergency medical facilities, and in fact, 100% of our

[VoiceOps] Past due/overdue invoices for Doctor offices - How to handle?

Hi All, What's the general rule/experience when dealing with Doctor offices that have unpaid invoices on postpaid telephone service plans? This may vary largely in different regions/states, but can a VoIP provider threaten to disconnect telephone service for unpaid invoices? If a Doctor office