Re: [VoiceOps] Test Call Request

2016-02-13 Thread Nick Olsen 
Morning All,
  
 I would like to sincerely thank everyone that assisted me in getting my 
issue resolved.
  
 I can say the one method I had of testing this issue here locally is now 
fixed. I'll know more as I start to gain customer feedback.
  
 But seriously. You guys rock. Within an hour of my email going out. I had 
a handful of tickets with some of the biggest carriers opened on my behalf. 
Everyone I kindly asked to open a ticket was nothing less then extremely 
helpful and quick to go to bat for me. Thank you all, Again.
  
 I suspect the big issue here was most likely Level 3. With the scope of 
the issue and how many carriers I saw having trouble reaching me, It had to 
be a big player.

Nick Olsen
Network Operations  (855) FLSPEED  x106

  


 From: "Jared Geiger" <ja...@compuwizz.net>
Sent: Friday, February 12, 2016 8:37 PM
To: "VoiceOps" <voiceops@voiceops.org>
Subject: Re: [VoiceOps] Test Call Request   
 O1 opened a ticket with the ULC also.  
 It wasn't working on Hypercube, Alcazar Conv, ANPI, or Bandwidth. Maybe if 
a couple get it fixed, everyone will be all fixed.

   On Fri, Feb 12, 2016 at 4:12 PM, Paul Timmins <p...@timmins.net> wrote:  
  Level 3 routed away from an "underlying carrier" and now i can call 
through just fine. They opened a ticket with the "underlying carrier" so 
hopefully that kicks this issue in the junk for you :D  

On 02/12/2016 05:33 PM, Rafael Possamai wrote:

Called from 414-269-60xx via SIP Logic out of NYC.  
 The recording played right away, no problems here.
   On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen <n...@flhsi.com> wrote:   
Greetings all,
  
 I come to you today with a request.
  
 We've been getting a lot of complaints from customers about their number 
not being able to be called. In our CDR, We show no record of the call 
attempt.
  
 We get two general reports. 1. The call rings and rings (We never get the 
call). 2. The call plays back "Please wait while we contact the party you 
are calling" followed by never ending ringing. (We never get the call).
  
 I was hoping I could get a few of you to call a test number of mine and 
report failures.
  
 The number is 321-205-1234, It should immediately answer and play back our 
"You've reached Florida High Speed Internet" sound file. No DTMF options 
will work, Then it'll hang up.
  
 If you could report back (on/offlist) with the outcome of the call. And 
the carrier you terminated the call to.
  
 It would be greatly appreciated, Thanks!

Nick Olsen
Network Operations   (855) FLSPEED  x106

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[VoiceOps] Test Call Request

2016-02-12 Thread Nick Olsen 
Greetings all,
  
 I come to you today with a request.
  
 We've been getting a lot of complaints from customers about their number 
not being able to be called. In our CDR, We show no record of the call 
attempt.
  
 We get two general reports. 1. The call rings and rings (We never get the 
call). 2. The call plays back "Please wait while we contact the party you 
are calling" followed by never ending ringing. (We never get the call).
  
 I was hoping I could get a few of you to call a test number of mine and 
report failures.
  
 The number is 321-205-1234, It should immediately answer and play back our 
"You've reached Florida High Speed Internet" sound file. No DTMF options 
will work, Then it'll hang up.
  
 If you could report back (on/offlist) with the outcome of the call. And 
the carrier you terminated the call to.
  
 It would be greatly appreciated, Thanks!

Nick Olsen
Network Operations  (855) FLSPEED  x106


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Re: [VoiceOps] Test Call Request

2016-02-12 Thread Matthew Yaklin 

Called twice from 603-703-0116. 2:48 PM EST time frame.


Dead air (no rings) then I hear the recording.


Dead air (no rings, very long pause... long) then I hear the recording.


Sent to SIPRoutes.



From: VoiceOps <voiceops-boun...@voiceops.org> on behalf of Nick Olsen 
<n...@flhsi.com>
Sent: Friday, February 12, 2016 2:42 PM
To: voiceops@voiceops.org
Subject: [VoiceOps] Test Call Request

Greetings all,

I come to you today with a request.

We've been getting a lot of complaints from customers about their number not 
being able to be called. In our CDR, We show no record of the call attempt.

We get two general reports. 1. The call rings and rings (We never get the 
call). 2. The call plays back "Please wait while we contact the party you are 
calling" followed by never ending ringing. (We never get the call).

I was hoping I could get a few of you to call a test number of mine and report 
failures.

The number is 321-205-1234, It should immediately answer and play back our 
"You've reached Florida High Speed Internet" sound file. No DTMF options will 
work, Then it'll hang up.

If you could report back (on/offlist) with the outcome of the call. And the 
carrier you terminated the call to.

It would be greatly appreciated, Thanks!

Nick Olsen
Network Operations
(855) FLSPEED  x106

[http://www.flhsi.com/files/emaillogo.jpg]
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Re: [VoiceOps] Test Call Request

2016-02-12 Thread Carlos Alvarez 
Via Onvoy, I tried three times and got these results:

One ring, then dead air for a bit, then a 503.

Ringing for a long time (gave it about a minute).

Ringing for a long time (gave it about 30 seconds).




On Fri, Feb 12, 2016 at 12:51 PM, Matthew Yaklin <myak...@firstlight.net>
wrote:

>
> Called twice from 603-703-0116. 2:48 PM EST time frame.
>
>
> Dead air (no rings) then I hear the recording.
>
>
> Dead air (no rings, very long pause... long) then I hear the recording.
>
>
> Sent to SIPRoutes.
>
>
> --
> *From:* VoiceOps <voiceops-boun...@voiceops.org> on behalf of Nick Olsen <
> n...@flhsi.com>
> *Sent:* Friday, February 12, 2016 2:42 PM
> *To:* voiceops@voiceops.org
> *Subject:* [VoiceOps] Test Call Request
>
> Greetings all,
>
> I come to you today with a request.
>
> We've been getting a lot of complaints from customers about their number
> not being able to be called. In our CDR, We show no record of the call
> attempt.
>
> We get two general reports. 1. The call rings and rings (We never get the
> call). 2. The call plays back "Please wait while we contact the party you
> are calling" followed by never ending ringing. (We never get the call).
>
> I was hoping I could get a few of you to call a test number of mine and
> report failures.
>
> The number is 321-205-1234, It should immediately answer and play back
> our "You've reached Florida High Speed Internet" sound file. No DTMF
> options will work, Then it'll hang up.
>
> If you could report back (on/offlist) with the outcome of the call. And
> the carrier you terminated the call to.
>
> It would be greatly appreciated, Thanks!
>
> Nick Olsen
> Network Operations
> (855) FLSPEED  x106
>
>
> ___
> VoiceOps mailing list
> VoiceOps@voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
>
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Re: [VoiceOps] Test Call Request

2016-02-12 Thread Rafael Possamai 
Called from 414-269-60xx via SIP Logic out of NYC.

The recording played right away, no problems here.

On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen  wrote:

> Greetings all,
>
> I come to you today with a request.
>
> We've been getting a lot of complaints from customers about their number
> not being able to be called. In our CDR, We show no record of the call
> attempt.
>
> We get two general reports. 1. The call rings and rings (We never get the
> call). 2. The call plays back "Please wait while we contact the party you
> are calling" followed by never ending ringing. (We never get the call).
>
> I was hoping I could get a few of you to call a test number of mine and
> report failures.
>
> The number is 321-205-1234, It should immediately answer and play back
> our "You've reached Florida High Speed Internet" sound file. No DTMF
> options will work, Then it'll hang up.
>
> If you could report back (on/offlist) with the outcome of the call. And
> the carrier you terminated the call to.
>
> It would be greatly appreciated, Thanks!
>
> Nick Olsen
> Network Operations
> (855) FLSPEED  x106
>
>
> ___
> VoiceOps mailing list
> VoiceOps@voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
>
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Re: [VoiceOps] Test Call Request

2016-02-12 Thread Carlos Alvarez 
>From ATT wireless it works fine (two calls).


On Fri, Feb 12, 2016 at 2:53 PM, John Levine  wrote:

> > The number is 321-205-1234, It should immediately answer and play back
> our
> >"You've reached Florida High Speed Internet" sound file. No DTMF options
> >will work, Then it'll hang up.
>
> Called via Callcentric, answered right away.
>
> Called via VoIPDiscount(Betamax), long dead air then fast busy
>
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Re: [VoiceOps] Test Call Request

2016-02-12 Thread Peter Beckman 

Oddly, tonight I also had a customer complaining of the same issue as Nick.

They called a number we service three times and it hung with silence with
no rings for 20 seconds and then hung up. Like Nick, we never got the calls.

All of our tests through Thinq, Bandwidth and Verizon Wireless were
successful without issue.

A bizzare situation. I think that this might be a larger termination issue.
What company might be the single point of failure?

Is anyone else experiencing this, or getting complaints?

And how do we, as an industry, monitor and alert on this kind of
situation??!!

Beckman

On Fri, 12 Feb 2016, Jared Geiger wrote:


O1 opened a ticket with the ULC also.

It wasn't working on Hypercube, Alcazar Conv, ANPI, or Bandwidth. Maybe if
a couple get it fixed, everyone will be all fixed.

On Fri, Feb 12, 2016 at 4:12 PM, Paul Timmins  wrote:


Level 3 routed away from an "underlying carrier" and now i can call
through just fine. They opened a ticket with the "underlying carrier" so
hopefully that kicks this issue in the junk for you :D


On 02/12/2016 05:33 PM, Rafael Possamai wrote:

Called from 414-269-60xx via SIP Logic out of NYC.

The recording played right away, no problems here.

On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen  wrote:


Greetings all,

I come to you today with a request.

We've been getting a lot of complaints from customers about their number
not being able to be called. In our CDR, We show no record of the call
attempt.

We get two general reports. 1. The call rings and rings (We never get the
call). 2. The call plays back "Please wait while we contact the party you
are calling" followed by never ending ringing. (We never get the call).

I was hoping I could get a few of you to call a test number of mine and
report failures.

The number is 321-205-1234, It should immediately answer and play back
our "You've reached Florida High Speed Internet" sound file. No DTMF
options will work, Then it'll hang up.

If you could report back (on/offlist) with the outcome of the call. And
the carrier you terminated the call to.

It would be greatly appreciated, Thanks!

Nick Olsen
Network Operations
(855) FLSPEED  x106


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---
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beck...@angryox.com http://www.angryox.com/
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Re: [VoiceOps] Test Call Request

2016-02-12 Thread Jared Geiger 
O1 opened a ticket with the ULC also.

It wasn't working on Hypercube, Alcazar Conv, ANPI, or Bandwidth. Maybe if
a couple get it fixed, everyone will be all fixed.

On Fri, Feb 12, 2016 at 4:12 PM, Paul Timmins  wrote:

> Level 3 routed away from an "underlying carrier" and now i can call
> through just fine. They opened a ticket with the "underlying carrier" so
> hopefully that kicks this issue in the junk for you :D
>
>
> On 02/12/2016 05:33 PM, Rafael Possamai wrote:
>
> Called from 414-269-60xx via SIP Logic out of NYC.
>
> The recording played right away, no problems here.
>
> On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen  wrote:
>
>> Greetings all,
>>
>> I come to you today with a request.
>>
>> We've been getting a lot of complaints from customers about their number
>> not being able to be called. In our CDR, We show no record of the call
>> attempt.
>>
>> We get two general reports. 1. The call rings and rings (We never get the
>> call). 2. The call plays back "Please wait while we contact the party you
>> are calling" followed by never ending ringing. (We never get the call).
>>
>> I was hoping I could get a few of you to call a test number of mine and
>> report failures.
>>
>> The number is 321-205-1234, It should immediately answer and play back
>> our "You've reached Florida High Speed Internet" sound file. No DTMF
>> options will work, Then it'll hang up.
>>
>> If you could report back (on/offlist) with the outcome of the call. And
>> the carrier you terminated the call to.
>>
>> It would be greatly appreciated, Thanks!
>>
>> Nick Olsen
>> Network Operations
>> (855) FLSPEED  x106
>>
>>
>> ___
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>> https://puck.nether.net/mailman/listinfo/voiceops
>>
>>
>
>
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Re: [VoiceOps] Test Call Request

2016-02-12 Thread Paul Timmins 
Level 3 routed away from an "underlying carrier" and now i can call 
through just fine. They opened a ticket with the "underlying carrier" so 
hopefully that kicks this issue in the junk for you :D


On 02/12/2016 05:33 PM, Rafael Possamai wrote:

Called from 414-269-60xx via SIP Logic out of NYC.

The recording played right away, no problems here.

On Fri, Feb 12, 2016 at 1:42 PM, Nick Olsen > wrote:


Greetings all,
I come to you today with a request.
We've been getting a lot of complaints from customers about their
number not being able to be called. In our CDR, We show no record
of the call attempt.
We get two general reports. 1. The call rings and rings (We never
get the call). 2. The call plays back "Please wait while we
contact the party you are calling" followed by never ending
ringing. (We never get the call).
I was hoping I could get a few of you to call a test number of
mine and report failures.
The number is 321-205-1234 , It should
immediately answer and play back our "You've reached Florida High
Speed Internet" sound file. No DTMF options will work, Then it'll
hang up.
If you could report back (on/offlist) with the outcome of the
call. And the carrier you terminated the call to.
It would be greatly appreciated, Thanks!

Nick Olsen
Network Operations
(855) FLSPEED  x106


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