Re: [VoiceOps] Troubles with Comcast

[BackUP Telecom Consulting]

You may be able to get the correct contact from the person who is the 
admin for their CIC code. It is John Blimmel 303-658-7197. You'll want 
to put a trouble ticket in with their wholesale NOC.


Mary Lou Carey

BackUP Telecom Consulting

615-791-9969

On 2018-01-24 08:54 AM, Mike Hammett wrote:

If anyone has contact information for who to open a ticket with at
Frontier, I'd appreciate it. "Contacts and Escalation Lists" isn't
helping me and nor is our account manager.

-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com

Midwest Internet Exchange
http://www.midwest-ix.com

-

FROM: "Matthew Yaklin" <myak...@firstlight.net>
TO: "Matthew Crocker" <matt...@corp.crocker.com>, "Mike Hammett"
<voice...@ics-il.net>
CC: voiceops@voiceops.org
SENT: Tuesday, January 23, 2018 4:58:18 PM
SUBJECT: Re: [VoiceOps] Troubles with Comcast

I agree. Open a ticket with the tandem provider and provide such info
as calling party number, called number, day/time of calls, and what
happened when failed (dead air, busy signal, etc...).

It is up to them to get the call delivered to comcast. You do not have
any visibility if the calls are even reaching a comcast switch.

Matt
-

FROM: VoiceOps <voiceops-boun...@voiceops.org> on behalf of Matthew
Crocker <matt...@corp.crocker.com>
SENT: Tuesday, January 23, 2018 5:55:03 PM
TO: Mike Hammett
CC: voiceops@voiceops.org
SUBJECT: Re: [VoiceOps] Troubles with Comcast

You probably need to work with your tandem provider to find out they
are presenting the all circuits busy error

On Jan 23, 2018, at 5:37 PM, Mike Hammett <voice...@ics-il.net> wrote:


I apologize in advance for I am new to this level of voice.

I'm sending calls to the local tandem and I'm getting all circuits
are busy when I call a Comcast number (or one ported to Comcast).
Calls to those numbers work from other places (like my cell phone).
Calls to other carriers on that tandem work.

How can I reach someone at Comcast to troubleshoot this?

We're using the Metaswitch platform.

-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com

Midwest Internet Exchange
http://www.midwest-ix.com



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Re: [VoiceOps] Troubles with Comcast

[Mike Hammett]

Thanks Matt and Matt. 




- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 



- Original Message -

From: "Matthew Yaklin" <myak...@firstlight.net> 
To: "Matthew Crocker" <matt...@corp.crocker.com>, "Mike Hammett" 
<voice...@ics-il.net> 
Cc: voiceops@voiceops.org 
Sent: Tuesday, January 23, 2018 4:58:18 PM 
Subject: Re: [VoiceOps] Troubles with Comcast 



I agree. Open a ticket with the tandem provider and provide such info as 
calling party number, called number, day/time of calls, and what happened when 
failed (dead air, busy signal, etc...). 


It is up to them to get the call delivered to comcast. You do not have any 
visibility if the calls are even reaching a comcast switch. 


Matt 

From: VoiceOps <voiceops-boun...@voiceops.org> on behalf of Matthew Crocker 
<matt...@corp.crocker.com> 
Sent: Tuesday, January 23, 2018 5:55:03 PM 
To: Mike Hammett 
Cc: voiceops@voiceops.org 
Subject: Re: [VoiceOps] Troubles with Comcast 



You probably need to work with your tandem provider to find out they are 
presenting the all circuits busy error 

On Jan 23, 2018, at 5:37 PM, Mike Hammett < voice...@ics-il.net > wrote: 





I apologize in advance for I am new to this level of voice. 

I'm sending calls to the local tandem and I'm getting all circuits are busy 
when I call a Comcast number (or one ported to Comcast). Calls to those numbers 
work from other places (like my cell phone). Calls to other carriers on that 
tandem work. 

How can I reach someone at Comcast to troubleshoot this? 




We're using the Metaswitch platform. 




- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 







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Re: [VoiceOps] Troubles with Comcast

[Matthew Yaklin]

I agree. Open a ticket with the tandem provider and provide such info as 
calling party number, called number, day/time of calls, and what happened when 
failed (dead air, busy signal, etc...).


It is up to them to get the call delivered to comcast. You do not have any 
visibility if the calls are even reaching a comcast switch.


Matt


From: VoiceOps <voiceops-boun...@voiceops.org> on behalf of Matthew Crocker 
<matt...@corp.crocker.com>
Sent: Tuesday, January 23, 2018 5:55:03 PM
To: Mike Hammett
Cc: voiceops@voiceops.org
Subject: Re: [VoiceOps] Troubles with Comcast

You probably need to work with your tandem provider to find out they are 
presenting the all circuits busy error

On Jan 23, 2018, at 5:37 PM, Mike Hammett 
<voice...@ics-il.net<mailto:voice...@ics-il.net>> wrote:

I apologize in advance for I am new to this level of voice.

I'm sending calls to the local tandem and I'm getting all circuits are busy 
when I call a Comcast number (or one ported to Comcast). Calls to those numbers 
work from other places (like my cell phone). Calls to other carriers on that 
tandem work.

How can I reach someone at Comcast to troubleshoot this?


We're using the Metaswitch platform.



-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



Midwest Internet Exchange
http://www.midwest-ix.com


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Re: [VoiceOps] Troubles with Comcast

[Matthew Crocker]

You probably need to work with your tandem provider to find out they are 
presenting the all circuits busy error

On Jan 23, 2018, at 5:37 PM, Mike Hammett 
> wrote:

I apologize in advance for I am new to this level of voice.

I'm sending calls to the local tandem and I'm getting all circuits are busy 
when I call a Comcast number (or one ported to Comcast). Calls to those numbers 
work from other places (like my cell phone). Calls to other carriers on that 
tandem work.

How can I reach someone at Comcast to troubleshoot this?


We're using the Metaswitch platform.



-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



Midwest Internet Exchange
http://www.midwest-ix.com


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[VoiceOps] Troubles with Comcast

[Mike Hammett]

I apologize in advance for I am new to this level of voice. 

I'm sending calls to the local tandem and I'm getting all circuits are busy 
when I call a Comcast number (or one ported to Comcast). Calls to those numbers 
work from other places (like my cell phone). Calls to other carriers on that 
tandem work. 

How can I reach someone at Comcast to troubleshoot this? 




We're using the Metaswitch platform. 




- 
Mike Hammett 
Intelligent Computing Solutions 
http://www.ics-il.com 



Midwest Internet Exchange 
http://www.midwest-ix.com 


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