You may be able to get the correct contact from the person who is the
admin for their CIC code. It is John Blimmel 303-658-7197. You'll want
to put a trouble ticket in with their wholesale NOC.
Mary Lou Carey
BackUP Telecom Consulting
615-791-9969
On 2018-01-24 08:54 AM, Mike Hammett wrote:
If anyone has contact information for who to open a ticket with at
Frontier, I'd appreciate it. "Contacts and Escalation Lists" isn't
helping me and nor is our account manager.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
Midwest Internet Exchange
http://www.midwest-ix.com
-------------------------
FROM: "Matthew Yaklin" <myak...@firstlight.net>
TO: "Matthew Crocker" <matt...@corp.crocker.com>, "Mike Hammett"
<voice...@ics-il.net>
CC: voiceops@voiceops.org
SENT: Tuesday, January 23, 2018 4:58:18 PM
SUBJECT: Re: [VoiceOps] Troubles with Comcast
I agree. Open a ticket with the tandem provider and provide such info
as calling party number, called number, day/time of calls, and what
happened when failed (dead air, busy signal, etc...).
It is up to them to get the call delivered to comcast. You do not have
any visibility if the calls are even reaching a comcast switch.
Matt
-------------------------
FROM: VoiceOps <voiceops-boun...@voiceops.org> on behalf of Matthew
Crocker <matt...@corp.crocker.com>
SENT: Tuesday, January 23, 2018 5:55:03 PM
TO: Mike Hammett
CC: voiceops@voiceops.org
SUBJECT: Re: [VoiceOps] Troubles with Comcast
You probably need to work with your tandem provider to find out they
are presenting the all circuits busy error
On Jan 23, 2018, at 5:37 PM, Mike Hammett <voice...@ics-il.net> wrote:
I apologize in advance for I am new to this level of voice.
I'm sending calls to the local tandem and I'm getting all circuits
are busy when I call a Comcast number (or one ported to Comcast).
Calls to those numbers work from other places (like my cell phone).
Calls to other carriers on that tandem work.
How can I reach someone at Comcast to troubleshoot this?
We're using the Metaswitch platform.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
Midwest Internet Exchange
http://www.midwest-ix.com
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