Re: [VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Mark Diaz
I've been instructed that the list applies to both. Clearly the RespOrg line only apply to Toll Free. Good luck! Sent from my iPhone On Apr 5, 2017, at 7:03 PM, Paul Timmins > wrote: These are for tollfree, the rules for LNP are different. On

Re: [VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Paul Timmins
These are for tollfree, the rules for LNP are different. On 04/05/2017 06:45 PM, Reinventing Rich wrote: Thanks mark! On Wed, Apr 5, 2017 at 4:31 PM, Mark Diaz > wrote: According to or legal firm, these are the valid disputes:

Re: [VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Mike Ray, MBA, CNE, CTE
g Rich <reinventingr...@gmail.com> Cc: voiceops@voiceops.org Subject: Re: [VoiceOps] under what circumstances can a port out request be rejected? According to or legal firm, these are the valid disputes: Valid port dispute reasons Customer name mismatch/missing 01 Address mismatch/missing

Re: [VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Reinventing Rich
Thank you so much. On Wed, Apr 5, 2017 at 4:51 PM, Alex Balashov wrote: > Not an expert and definitely IANAL, but it had been my understanding, by > way of our customer base, that rejecting port-outs for pretty much any > financial reason has been banned for quite

Re: [VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Carlos Alvarez
Our lawyer cited something from the FCC exactly saying that about the unsatisfactory business relationship. But the buzz I hear is what I said about the FCC taking the customer's side on disputes. On Wed, Apr 5, 2017 at 3:44 PM, Reinventing Rich wrote: > The gist

Re: [VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Reinventing Rich
Thanks mark! On Wed, Apr 5, 2017 at 4:31 PM, Mark Diaz wrote: > According to or legal firm, these are the valid disputes: > > Valid port dispute reasons > > Customer name mismatch/missing 01 > > Address mismatch/missing 02 > > Contact/Customer Signature missing 03 > >

Re: [VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Reinventing Rich
The gist has been, release the number per the FCC you cant hold onto it based upon past due balance. It's weird because I have had a hugely hard time with century link for what they have called "Unsatisfactory Business Relationship" But I think the 7 or so replies I have had are pretty much in

Re: [VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Reinventing Rich
Awesome, thank you! On Wed, Apr 5, 2017 at 4:31 PM, Mark Diaz wrote: > According to or legal firm, these are the valid disputes: > > Valid port dispute reasons > > Customer name mismatch/missing 01 > > Address mismatch/missing 02 > > Contact/Customer Signature missing 03

Re: [VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Reinventing Rich
5> (DID) > 303-991-7977 <(303)%20991-7977> (vFax) > -- > *From:* VoiceOps <voiceops-boun...@voiceops.org> on behalf of Reinventing > Rich <reinventingr...@gmail.com> > *Sent:* Wednesday, April 5, 2017 4:09 PM > *To:* voiceops@voiceops.org > *Subject:* [VoiceOps] under

Re: [VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Mark Diaz
According to or legal firm, these are the valid disputes: Valid port dispute reasons Customer name mismatch/missing 01 Address mismatch/missing 02 Contact/Customer Signature missing 03 Toll Free Shared/Bundled 04 Signature Date missing or Expired 05 Sent to Wrong Resp Org 06 TFN Not

Re: [VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Carlos Alvarez
Sounds like you got a bunch of direct replies? It would be nice to know what others have said. I wish this lists wasn't set up to reply to the OP instead of the list. That's a terrible setting. On Wed, Apr 5, 2017 at 3:29 PM, Reinventing Rich wrote: > thanks so

Re: [VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Reinventing Rich
thanks so much everyone. I really want to do right by everyone I just cant find any of these rules regarding porting on the FCC site that isn't specifically for wireless providers and we are a voip provider On Wed, Apr 5, 2017 at 4:23 PM, Carlos Alvarez wrote: > Our

Re: [VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Carlos Alvarez
Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side. I think I'd call the

[VoiceOps] under what circumstances can a port out request be rejected?

2017-04-05 Thread Reinventing Rich
Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN. Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract