Re: Serious problem

2019-08-16 Thread Patricia Scott
Hi,Neil, I just spent several hours running through the various tests, especially the ones found in “How to use Mac recovery mode” in Macworld UK. Most of the procedures did not change anything. The exception was Recovery mode (cmd+ R) which caused the monitor to go pale grey. Diagnostics

Re: Serious problem

2019-08-16 Thread Neil Houghton
Hi Pat, Yes, you are probably best waiting for someone with more experience to work through this on your computer. It is unfortunate that you do not have any back-ups!  As Ronni has said many times this is most important. There are only two kinds of computer user – those who have had

Re: Serious problem

2019-08-16 Thread Neil Houghton
Hi Pat, Could you clarify what you mean by “had no effect? As I see it there are 3 possible outcomes here: The diagnostics do not run. The diagnostics run and report a problem or problems. The diagnostics run and report no hardware problems. Each of these outcomes point to very