RE: NPP and illiterate population
Good Point Donald. My concern is that we tend (as a group) to look at the technicalities, and not the risks. You can be legally correct, yet still be sued because of not addressing the risk of being sued. So I think it is important to address both the law, and the perceptions. Overkill in the long run may actually be lest costly. -Original Message- From: Ribelin, Donald [mailto:[EMAIL PROTECTED]] Sent: Monday, January 27, 2003 8:11 AM To: WEDI SNIP Privacy Workgroup List Subject: RE: NPP and illiterate population Yes William I do believe that some will read my company's NPP. Let me list a few. * Some patients * Some patient's lawyer * OCR after some patient files a complaint with HHS * The jurors at the trial over the harm caused to some patient * Some employee who also becomes a "some patient" Donald L. Ribelin HIPAA Project Manager Firsthealth of the Carolinas (910) 215-2668 [EMAIL PROTECTED] -Original Message- From: William J. Kammerer [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 6:25 PM To: WEDI SNIP Privacy Workgroup List Subject:Re: NPP and illiterate population Why agonize over it? Do you really believe anyone is going to read these things? I'm literate - with full command of the English language - yet I've never read one of those stupid GLB privacy notices from banks and credit card companies, and probably would not have the patience to keep track of all the subparts and insofar as'es. And what's with that tiny type they always use? William J. Kammerer Novannet, LLC. Columbus, US-OH 43221-3859 +1 (614) 487-0320 - Original Message - From: "Jennifer Peters" <[EMAIL PROTECTED]> To: "WEDI SNIP Privacy Workgroup List" <[EMAIL PROTECTED]> Sent: Friday, 24 January, 2003 05:49 PM Subject: RE: NPP and illiterate population How is everyone handling a situation where a patient is literate, but unable to comprehend the NPP? -Original Message- From: Bentz-Miller, Judith [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 11:10 AM To: WEDI SNIP Privacy Workgroup List Subject: RE: NPP and illiterate population We will be RECORDING it as a voice mail message (our system handles over 12 minutes!) and having an extension, with access on both the local line and 800 line. We are also having a privacy (800 number) hotline set up and both numbers will be listed on business cards. Business cards will be located at each receptionist desk. -Original Message- From: Traci Winter [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 10:38 AM To: WEDI SNIP Privacy Workgroup List Subject: NPP and illiterate population I know our NPP is supposed to be easy to read and understand, but one of our committee members brought up an interesting thought. What do we do with our illiterate population and our patients who are legally blind. In the area we service this a definite issue. Should we put the NPP on an audio cassette so the patients whom are unable to read it can listen to it? Opinions appreciated. Traci Winter Hospitals Home Health Care, Inc. --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: [EMAIL PROTECTED] To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED] If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: [EMAIL PROTECTED] To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org o
Re: NPP and Illiterate Population
I work at an agency that provides Community Mental Health Services to. These services are for individuals with limited assets, experience chronic mental health problems and are often either illiterate or have compromised cognitive abilities. Because of their lack of resources, 90% of the time we travel to where they are to implement a service. When service is initiated for a client, it is typically at a time of some form of crisis for the individual. The amount of paperwork the client must sign off on during their initial appointment (intake) is an enormous amount and can be a barrier to an effective intervention. (There are 12 forms to sign off on and a 20 page demographic/Ability to Pay form to be completed. Additionally, we are under a mandate that all forms and reading materials must be at a fourth grade level for our consumers. Try writing HIPAA at a fourth grade level!!! ) Many of our clients are older adults who are residing in Nursing Homes. They are often very concerned about all the paperwork and are very afraid of signing anything. While I believe in the rights of our clients (actually our own rights) and the intent of many of the laws and regulations, I find they can be cumbersome to effective initial interventions! Yes, the laws should be there, and yes, it is a barrier for services when a client is in crisis. Theoretically the law is essential, practically it is cumbersome and not at all efficient. I think many of our clients do not read all the forms, and it is our clinicians/case managers who assist them with the reading and the comprehension. But, I have also found that the client quickly forgets the content and / or intent of the forms. To assist with this, we have a handbook that is left with the client so they can refer to it at a later date, if they need to. I have had positive feedback since I implemented this handbook in July 2002. We have not updated the handbook with the HIPAA information, but we will. Happy HIPAA (ha!), Laura Hemingway, MS, LLP Peformance Improvement Coordinator Neighborhood ServiceOrganization Detroit, MI --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: archive@mail-archive.com To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED] If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org
FW: NPP and illiterate population
I have to admit that I agree with William on the fact that I think few recipients will read or care about the NPP unless or until they perceive a problem. I work with GHPs. The NPP is one of dozens of disclosures mandated by various federal regulations. Of course, each federal agency thinks that the disclosure that it mandates is the most important. We (the people who actually bring all the mandates together and write the materials to be distributed to GHP participants) can't emphasize all of them. And, frankly, when it comes down to what needs an employee's attention and action, I'd pick, e.g., COBRA over the NPP any day. -Original Message- From: William J. Kammerer [mailto:[EMAIL PROTECTED]] Sent: Monday, January 27, 2003 9:17 AM To: WEDI SNIP Privacy Workgroup List Subject: Re: NPP and illiterate population It looks like I've touched a live wire here! I certainly have no problem with the NPP as a pedagogical tool to inform patients and members of their HIPAA privacy protections. The few that I've seen seem to be short and "readable" re-hashes of the privacy rule. For example: We may disclose for TPO, Where Required by Law or for Public Health Activities, To Avert a Serious Threat to Health or Safety, For Law Enforcement or Specific Government Functions, etc. And that we'll get a written authorization from you for certain other things not allowed by the law - and you have a right to inspect and amend records, get disclosures, file complaints, and so on. Since distributing the NPP and gathering acknowledgements is expensive, I doubt many (providers or payers) would have done it unless compelled by the law. But at the end of the day, how would a patient be "harmed" by not having received the NPP on her first visit? Even if the patient is not (now) familiar with the law, the provider (or insurance company) is! She's still protected (somewhat) by the law, whether or not she knows of its existence. And most anyone has some intuition that she's been wronged if the hospital gives away her most intimate health information to just anyone (the press?) - which explains why Congress thought it was important to codify this stuff into law. Now when she complains, her lawyer has an additional tool to work with. But her HIPAA privacy protections don't simply disappear because she couldn't read the notice. And, assuming the provider (or insurance company) is otherwise diligent in obeying the law (e.g., he actually protects PHI), how is he more vulnerable because he didn't have the notice printed in 16 different languages and Braille? William J. Kammerer Novannet, LLC. Columbus, US-OH 43221-3859 +1 (614) 487-0320 - Original Message - From: "Ribelin, Donald" <[EMAIL PROTECTED]> To: "WEDI SNIP Privacy Workgroup List" <[EMAIL PROTECTED]> Sent: Monday, 27 January, 2003 08:11 AM Subject: RE: NPP and illiterate population Yes William I do believe that some will read my company's NPP. Let me list a few. * Some patients * Some patient's lawyer * OCR after some patient files a complaint with HHS * The jurors at the trial over the harm caused to some patient * Some employee who also becomes a "some patient" Donald L. Ribelin HIPAA Project Manager Firsthealth of the Carolinas (910) 215-2668 [EMAIL PROTECTED] -Original Message- From: William J. Kammerer [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 6:25 PM To: WEDI SNIP Privacy Workgroup List Subject: Re: NPP and illiterate population Why agonize over it? Do you really believe anyone is going to read these things? I'm literate - with full command of the English language - yet I've never read one of those stupid GLB privacy notices from banks and credit card companies, and probably would not have the patience to keep track of all the subparts and insofar as'es. And what's with that tiny type they always use? William J. Kammerer Novannet, LLC. Columbus, US-OH 43221-3859 +1 (614) 487-0320 - Original Message - From: "Jennifer Peters" <[EMAIL PROTECTED]> To: "WEDI SNIP Privacy Workgroup List" <[EMAIL PROTECTED]> Sent: Friday, 24 January, 2003 05:49 PM Subject: RE: NPP and illiterate population How is everyone handling a situation where a patient is literate, but unable to comprehend the NPP? -Original Message- From: Bentz-Miller, Judith [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 11:10 AM To: WEDI SNIP Privacy Workgroup List Subject: RE: NPP and illiterate population We will be RECORDING it as a voice mail message (our system handles over 12 minutes!) and having an extension, with access on both the local line and 800 line. We are also having a privacy (800 number) hotline set up and both numbers will be listed on business cards. Business cards will be located at each receptionist desk. -Original Message-
RE: NPP and illiterate population
Title: RE: NPP and illiterate population Sorry, but I've got to agree with William. Very few people are going to read these things. And even out of the list Donald gave, only the "some patients" will probably fall into the illiterate category. I'd say, unless your patients come from a population you suspect are illiterate, deal with it when it happens. You can have an employee read it to the few patients it happens to. Or handle it the same way you handle the patient having to sign all other forms that are required. Cause there is very little chance that is the only form they need to understand. Deborah Campbell Compliance Coordinator Dominion Dental Services, Inc. 115 South Union Street, Suite 300 Alexandria, Virginia 22314 Phn: (703) 518-5000 ext. 3035 Fax: (703) 518-8849 Toll Free: 888-518-5338 Email: [EMAIL PROTECTED] *** The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. * -Original Message- From: Ribelin, Donald [mailto:[EMAIL PROTECTED]] Sent: Monday, January 27, 2003 8:11 AM To: WEDI SNIP Privacy Workgroup List Subject: RE: NPP and illiterate population Yes William I do believe that some will read my company's NPP. Let me list a few. * Some patients * Some patient's lawyer * OCR after some patient files a complaint with HHS * The jurors at the trial over the harm caused to some patient * Some employee who also becomes a "some patient" Donald L. Ribelin HIPAA Project Manager Firsthealth of the Carolinas (910) 215-2668 [EMAIL PROTECTED] -Original Message- From: William J. Kammerer [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 6:25 PM To: WEDI SNIP Privacy Workgroup List Subject: Re: NPP and illiterate population Why agonize over it? Do you really believe anyone is going to read these things? I'm literate - with full command of the English language - yet I've never read one of those stupid GLB privacy notices from banks and credit card companies, and probably would not have the patience to keep track of all the subparts and insofar as'es. And what's with that tiny type they always use? William J. Kammerer Novannet, LLC. Columbus, US-OH 43221-3859 +1 (614) 487-0320 - Original Message - From: "Jennifer Peters" <[EMAIL PROTECTED]> To: "WEDI SNIP Privacy Workgroup List" <[EMAIL PROTECTED]> Sent: Friday, 24 January, 2003 05:49 PM Subject: RE: NPP and illiterate population How is everyone handling a situation where a patient is literate, but unable to comprehend the NPP? -Original Message- From: Bentz-Miller, Judith [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 11:10 AM To: WEDI SNIP Privacy Workgroup List Subject: RE: NPP and illiterate population We will be RECORDING it as a voice mail message (our system handles over 12 minutes!) and having an extension, with access on both the local line and 800 line. We are also having a privacy (800 number) hotline set up and both numbers will be listed on business cards. Business cards will be located at each receptionist desk. -Original Message- From: Traci Winter [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 10:38 AM To: WEDI SNIP Privacy Workgroup List Subject: NPP and illiterate population I know our NPP is supposed to be easy to read and understand, but one of our committee members brought up an interesting thought. What do we do with our illiterate population and our patients who are legally blind. In the area we service this a definite issue. Should we put the NPP on an audio cassette so the patients whom are unable to read it can listen to it? Opinions appreciated. Traci Winter Hospitals Home Health Care, Inc. --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: [EMAIL PROTECTED] To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank ema
Re: NPP and illiterate population
It looks like I've touched a live wire here! I certainly have no problem with the NPP as a pedagogical tool to inform patients and members of their HIPAA privacy protections. The few that I've seen seem to be short and "readable" re-hashes of the privacy rule. For example: We may disclose for TPO, Where Required by Law or for Public Health Activities, To Avert a Serious Threat to Health or Safety, For Law Enforcement or Specific Government Functions, etc. And that we'll get a written authorization from you for certain other things not allowed by the law - and you have a right to inspect and amend records, get disclosures, file complaints, and so on. Since distributing the NPP and gathering acknowledgements is expensive, I doubt many (providers or payers) would have done it unless compelled by the law. But at the end of the day, how would a patient be "harmed" by not having received the NPP on her first visit? Even if the patient is not (now) familiar with the law, the provider (or insurance company) is! She's still protected (somewhat) by the law, whether or not she knows of its existence. And most anyone has some intuition that she's been wronged if the hospital gives away her most intimate health information to just anyone (the press?) - which explains why Congress thought it was important to codify this stuff into law. Now when she complains, her lawyer has an additional tool to work with. But her HIPAA privacy protections don't simply disappear because she couldn't read the notice. And, assuming the provider (or insurance company) is otherwise diligent in obeying the law (e.g., he actually protects PHI), how is he more vulnerable because he didn't have the notice printed in 16 different languages and Braille? William J. Kammerer Novannet, LLC. Columbus, US-OH 43221-3859 +1 (614) 487-0320 - Original Message - From: "Ribelin, Donald" <[EMAIL PROTECTED]> To: "WEDI SNIP Privacy Workgroup List" <[EMAIL PROTECTED]> Sent: Monday, 27 January, 2003 08:11 AM Subject: RE: NPP and illiterate population Yes William I do believe that some will read my company's NPP. Let me list a few. * Some patients * Some patient's lawyer * OCR after some patient files a complaint with HHS * The jurors at the trial over the harm caused to some patient * Some employee who also becomes a "some patient" Donald L. Ribelin HIPAA Project Manager Firsthealth of the Carolinas (910) 215-2668 [EMAIL PROTECTED] -Original Message- From: William J. Kammerer [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 6:25 PM To: WEDI SNIP Privacy Workgroup List Subject: Re: NPP and illiterate population Why agonize over it? Do you really believe anyone is going to read these things? I'm literate - with full command of the English language - yet I've never read one of those stupid GLB privacy notices from banks and credit card companies, and probably would not have the patience to keep track of all the subparts and insofar as'es. And what's with that tiny type they always use? William J. Kammerer Novannet, LLC. Columbus, US-OH 43221-3859 +1 (614) 487-0320 - Original Message - From: "Jennifer Peters" <[EMAIL PROTECTED]> To: "WEDI SNIP Privacy Workgroup List" <[EMAIL PROTECTED]> Sent: Friday, 24 January, 2003 05:49 PM Subject: RE: NPP and illiterate population How is everyone handling a situation where a patient is literate, but unable to comprehend the NPP? -Original Message- From: Bentz-Miller, Judith [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 11:10 AM To: WEDI SNIP Privacy Workgroup List Subject: RE: NPP and illiterate population We will be RECORDING it as a voice mail message (our system handles over 12 minutes!) and having an extension, with access on both the local line and 800 line. We are also having a privacy (800 number) hotline set up and both numbers will be listed on business cards. Business cards will be located at each receptionist desk. -----Original Message----- From: Traci Winter [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 10:38 AM To: WEDI SNIP Privacy Workgroup List Subject: NPP and illiterate population I know our NPP is supposed to be easy to read and understand, but one of our committee members brought up an interesting thought. What do we do with our illiterate population and our patients who are legally blind. In the area we service this a definite issue. Should we put the NPP on an audio cassette so the patients whom are unable to read it can listen to it? Opinions appreciated. Traci Winter Hospitals Home Health Care, Inc. --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors n
RE: NPP and illiterate population
Yes William I do believe that some will read my company's NPP. Let me list a few. * Some patients * Some patient's lawyer * OCR after some patient files a complaint with HHS * The jurors at the trial over the harm caused to some patient * Some employee who also becomes a "some patient" Donald L. Ribelin HIPAA Project Manager Firsthealth of the Carolinas (910) 215-2668 [EMAIL PROTECTED] -Original Message- From: William J. Kammerer [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 6:25 PM To: WEDI SNIP Privacy Workgroup List Subject:Re: NPP and illiterate population Why agonize over it? Do you really believe anyone is going to read these things? I'm literate - with full command of the English language - yet I've never read one of those stupid GLB privacy notices from banks and credit card companies, and probably would not have the patience to keep track of all the subparts and insofar as'es. And what's with that tiny type they always use? William J. Kammerer Novannet, LLC. Columbus, US-OH 43221-3859 +1 (614) 487-0320 - Original Message - From: "Jennifer Peters" <[EMAIL PROTECTED]> To: "WEDI SNIP Privacy Workgroup List" <[EMAIL PROTECTED]> Sent: Friday, 24 January, 2003 05:49 PM Subject: RE: NPP and illiterate population How is everyone handling a situation where a patient is literate, but unable to comprehend the NPP? -Original Message- From: Bentz-Miller, Judith [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 11:10 AM To: WEDI SNIP Privacy Workgroup List Subject: RE: NPP and illiterate population We will be RECORDING it as a voice mail message (our system handles over 12 minutes!) and having an extension, with access on both the local line and 800 line. We are also having a privacy (800 number) hotline set up and both numbers will be listed on business cards. Business cards will be located at each receptionist desk. -Original Message- From: Traci Winter [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 10:38 AM To: WEDI SNIP Privacy Workgroup List Subject: NPP and illiterate population I know our NPP is supposed to be easy to read and understand, but one of our committee members brought up an interesting thought. What do we do with our illiterate population and our patients who are legally blind. In the area we service this a definite issue. Should we put the NPP on an audio cassette so the patients whom are unable to read it can listen to it? Opinions appreciated. Traci Winter Hospitals Home Health Care, Inc. --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: [EMAIL PROTECTED] To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED] If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: archive@mail-archive.com To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED] If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org
RE: NPP and illiterate population
Although I understand your point, I'd like to think our ethics and sense of obligation to our patients is on a little higher plane than where the banks and credit card companies apparantly are. Darrell Rishel, J.D. Director of Information Services Arapahoe House, Inc. This message is not legal advice or a binding signature. > -Original Message- > From: William J. Kammerer [mailto:[EMAIL PROTECTED]] > Sent: Friday, January 24, 2003 4:25 PM > To: WEDI SNIP Privacy Workgroup List > Subject: Re: NPP and illiterate population > > > Why agonize over it? Do you really believe anyone is going to > read these > things? I'm literate - with full command of the English language - yet > I've never read one of those stupid GLB privacy notices from banks and > credit card companies, and probably would not have the > patience to keep > track of all the subparts and insofar as'es. And what's with > that tiny > type they always use? > > William J. Kammerer > Novannet, LLC. > Columbus, US-OH 43221-3859 > +1 (614) 487-0320 > > - Original Message - > From: "Jennifer Peters" <[EMAIL PROTECTED]> > To: "WEDI SNIP Privacy Workgroup List" <[EMAIL PROTECTED]> > Sent: Friday, 24 January, 2003 05:49 PM > Subject: RE: NPP and illiterate population > > > How is everyone handling a situation where a patient is literate, but > unable to comprehend the NPP? > > > -Original Message----- > From: Bentz-Miller, Judith [mailto:[EMAIL PROTECTED]] > Sent: Friday, January 24, 2003 11:10 AM > To: WEDI SNIP Privacy Workgroup List > Subject: RE: NPP and illiterate population > > > We will be RECORDING it as a voice mail message (our system > handles over 12 minutes!) and having an extension, with access on both > the local line and 800 line. We are also having a privacy (800 > number) hotline set up and both numbers will be listed on business > cards. Business cards will be located at each receptionist desk. > > -Original Message- > From: Traci Winter [mailto:[EMAIL PROTECTED]] > Sent: Friday, January 24, 2003 10:38 AM > To: WEDI SNIP Privacy Workgroup List > Subject: NPP and illiterate population > > > I know our NPP is supposed to be easy to read and > understand, but one of our committee members brought up an interesting > thought. What do we do with our illiterate population and our patients > who are legally blind. In the area we service this a definite issue. > Should we put the NPP on an audio cassette so the patients whom are > unable to read it can listen to it? > > Opinions appreciated. > > Traci Winter > Hospitals Home Health Care, Inc. > > > --- > The WEDI SNIP listserv to which you are subscribed is not > moderated. The discussions on this listserv therefore > represent the views of the individual participants, and do > not necessarily represent the views of the WEDI Board of > Directors nor WEDI SNIP. If you wish to receive an official > opinion, post your question to the WEDI SNIP Issues Database > at http://snip.wedi.org/tracking/. These listservs should > not be used for commercial marketing purposes or discussion > of specific vendor products and services. They also are not > intended to be used as a forum for personal disagreements or > unprofessional communication at any time. > > You are currently subscribed to wedi-privacy as: [EMAIL PROTECTED] > To unsubscribe from this list, go to the > Subscribe/Unsubscribe form at http://subscribe.wedi.org or > send a blank email to [EMAIL PROTECTED] > If you need to unsubscribe but your current email address is > not the same as the address subscribed to the list, please > use the Subscribe/Unsubscribe form at http://subscribe.wedi.org > --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: archive@mail-archive.com To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED] If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org
RE: NPP and illiterate population
Tracy, the NCHICA Privacy and Security Officers Workgroup developed a survey on the NPP provision process. Early results indicate that most hospitals will be providing their paper NPP's in English and Spanish. Many (almost all so far) also plan on providing an audio version in both languages. About one third are planning to provide a Braille version in English. So far all respondents are from North Carolina. My understanding is that NCHICA will be offering this survey to a national audience in the near future. Donald L. Ribelin, RN,MHS,BSN HIPAA Project Manager FirstHealth of the Carolinas (910) 215-2668 [EMAIL PROTECTED] -Original Message-From: Traci Winter [mailto:[EMAIL PROTECTED]]Sent: Friday, January 24, 2003 10:38 AMTo: WEDI SNIP Privacy Workgroup ListSubject: NPP and illiterate population I know our NPP is supposed to be easy to read and understand, but one of our committee members brought up an interesting thought. What do we do with our illiterate population and our patients who are legally blind. In the area we service this a definite issue. Should we put the NPP on an audio cassette so the patients whom are unable to read it can listen to it? Opinions appreciated. Traci Winter Hospitals Home Health Care, Inc.---The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time.You are currently subscribed to wedi-privacy as: [EMAIL PROTECTED]To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED]If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: archive@mail-archive.com To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED] If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org
RE: NPP and illiterate population
Title: Message
Folks, this isn't really a HIPAA
issue. It's a Civil Rights issue. Also it may be a state law
issue. The answer in general is, and it is many times scalable to the size
of the organization, you have to address the issue, or be subject to the civil
liability that will come with it. My suggestion is address it in the same
way as your other authorizations and consents. You can also handle it by
reading it into your voice mail system, and assigning it an extension, as a
prerecorded version for your patients. There are always ways to address
these issues. However, you should also address this to a competent labor
attorney.
As always be careful who you listen
to.
Regards,
Tim McGuinness, Ph.D.Consulting
Specialist in Regulatory Privacy, Security, and Application
ComplianceHIPAA/FDA/CMS-HCFA/ICH/ADA & Section
508/DITSCAP/NIACAP/ISO17799/BS7799/NIST 800
C&A Specialist in Local Government
Compliance www.localgovernmentcompliance.com
[EMAIL PROTECTED] / www.timmcguinness.com / www.HIPAAhelpNETWORK.com / www.McGuinnessDesigns.com
Executive Co-Chairman for Privacy,HIPAA Conformance Certification Organization (HCCO)www.hcco.us
__
Office: 727-787-9801
Cell: 305-753-4149 / 240-525-1149Alt Email: [EMAIL PROTECTED] - MSN Instant Messenger: [EMAIL PROTECTED] (do not send
email to hotmail
account)__
===
IMPORTANT LEGAL NOTICE: This
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-Original Message-From: Jennifer Peters
[mailto:[EMAIL PROTECTED]]Sent: Friday, January 24,
2003 5:49 PMTo: WEDI SNIP Privacy Workgroup ListSubject:
RE: NPP and illiterate population
How is everyone handling a situation where
a patient is literate, but unable to comprehend the NPP?
-Original Message-From: Bentz-Miller, Judith
[mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 11:10
AMTo: WEDI SNIP Privacy Workgroup ListSubject: RE: NPP
and illiterate population
We will be RECORDING it as a voice mail
message (our system handles over 12 minutes!) and having an extension, with
access on both the local line and 800 line. We are
also having a privacy (800 number) hotline set up and both numbers will be
listed on business cards. Business cards will be located at each
receptionist desk.
-Original Message-From: Traci Winter
[mailto:[EMAIL PROTECTED]]Sent: Friday, January 24, 2003 10:38
AMTo: WEDI SNIP Privacy Workgroup ListSubject: NPP
and illiterate population
I know our NPP is supposed to be easy to read and understand, but one
of our committee members brought up an interesting thought. What do we do
with our illiterate population and our patients who are legally blind. In
the area we service this a definite issue. Should we put the NPP on an
audio cassette so the patients whom are unable to read it can listen to
it?
Opinions appreciated.
Traci Winter
Hospitals Home Health Care, Inc.---The WEDI SNIP listserv
to which you are subscribed is not moderated. The discussions on this
listserv therefore represent the views of the individual participants, and
do not necessarily represent the views of the WEDI Board of Directors nor
WEDI SNIP. If you wish to receive an official opinion, post your question
to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These
listservs should not be used for commercial marketing purposes or
discussion of specific vendor pro
RE: NPP and illiterate population
Good point. -Original Message- From: William J. Kammerer [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 6:25 PM To: WEDI SNIP Privacy Workgroup List Subject: Re: NPP and illiterate population Why agonize over it? Do you really believe anyone is going to read these things? I'm literate - with full command of the English language - yet I've never read one of those stupid GLB privacy notices from banks and credit card companies, and probably would not have the patience to keep track of all the subparts and insofar as'es. And what's with that tiny type they always use? William J. Kammerer Novannet, LLC. Columbus, US-OH 43221-3859 +1 (614) 487-0320 - Original Message - From: "Jennifer Peters" <[EMAIL PROTECTED]> To: "WEDI SNIP Privacy Workgroup List" <[EMAIL PROTECTED]> Sent: Friday, 24 January, 2003 05:49 PM Subject: RE: NPP and illiterate population How is everyone handling a situation where a patient is literate, but unable to comprehend the NPP? -Original Message- From: Bentz-Miller, Judith [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 11:10 AM To: WEDI SNIP Privacy Workgroup List Subject: RE: NPP and illiterate population We will be RECORDING it as a voice mail message (our system handles over 12 minutes!) and having an extension, with access on both the local line and 800 line. We are also having a privacy (800 number) hotline set up and both numbers will be listed on business cards. Business cards will be located at each receptionist desk. -Original Message- From: Traci Winter [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 10:38 AM To: WEDI SNIP Privacy Workgroup List Subject: NPP and illiterate population I know our NPP is supposed to be easy to read and understand, but one of our committee members brought up an interesting thought. What do we do with our illiterate population and our patients who are legally blind. In the area we service this a definite issue. Should we put the NPP on an audio cassette so the patients whom are unable to read it can listen to it? Opinions appreciated. Traci Winter Hospitals Home Health Care, Inc. --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: [EMAIL PROTECTED] To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED] If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: archive@mail-archive.com To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED] If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org
Re: NPP and illiterate population
Why agonize over it? Do you really believe anyone is going to read these things? I'm literate - with full command of the English language - yet I've never read one of those stupid GLB privacy notices from banks and credit card companies, and probably would not have the patience to keep track of all the subparts and insofar as'es. And what's with that tiny type they always use? William J. Kammerer Novannet, LLC. Columbus, US-OH 43221-3859 +1 (614) 487-0320 - Original Message - From: "Jennifer Peters" <[EMAIL PROTECTED]> To: "WEDI SNIP Privacy Workgroup List" <[EMAIL PROTECTED]> Sent: Friday, 24 January, 2003 05:49 PM Subject: RE: NPP and illiterate population How is everyone handling a situation where a patient is literate, but unable to comprehend the NPP? -Original Message- From: Bentz-Miller, Judith [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 11:10 AM To: WEDI SNIP Privacy Workgroup List Subject: RE: NPP and illiterate population We will be RECORDING it as a voice mail message (our system handles over 12 minutes!) and having an extension, with access on both the local line and 800 line. We are also having a privacy (800 number) hotline set up and both numbers will be listed on business cards. Business cards will be located at each receptionist desk. -Original Message- From: Traci Winter [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 10:38 AM To: WEDI SNIP Privacy Workgroup List Subject: NPP and illiterate population I know our NPP is supposed to be easy to read and understand, but one of our committee members brought up an interesting thought. What do we do with our illiterate population and our patients who are legally blind. In the area we service this a definite issue. Should we put the NPP on an audio cassette so the patients whom are unable to read it can listen to it? Opinions appreciated. Traci Winter Hospitals Home Health Care, Inc. --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: archive@mail-archive.com To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED] If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org
RE: NPP and illiterate population
Title: Message How is everyone handling a situation where a patient is literate, but unable to comprehend the NPP? -Original Message-From: Bentz-Miller, Judith [mailto:[EMAIL PROTECTED]] Sent: Friday, January 24, 2003 11:10 AMTo: WEDI SNIP Privacy Workgroup ListSubject: RE: NPP and illiterate population We will be RECORDING it as a voice mail message (our system handles over 12 minutes!) and having an extension, with access on both the local line and 800 line. We are also having a privacy (800 number) hotline set up and both numbers will be listed on business cards. Business cards will be located at each receptionist desk. -Original Message-From: Traci Winter [mailto:[EMAIL PROTECTED]]Sent: Friday, January 24, 2003 10:38 AMTo: WEDI SNIP Privacy Workgroup ListSubject: NPP and illiterate population I know our NPP is supposed to be easy to read and understand, but one of our committee members brought up an interesting thought. What do we do with our illiterate population and our patients who are legally blind. In the area we service this a definite issue. Should we put the NPP on an audio cassette so the patients whom are unable to read it can listen to it? Opinions appreciated. Traci Winter Hospitals Home Health Care, Inc.---The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time.You are currently subscribed to wedi-privacy as: [EMAIL PROTECTED]To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED]If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org ---The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time.You are currently subscribed to wedi-privacy as: [EMAIL PROTECTED]To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED]If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: archive@mail-archive.com To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED] If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org
RE: NPP and illiterate population
We will be RECORDING it as a voice mail message (our system handles over 12 minutes!) and having an extension, with access on both the local line and 800 line. We are also having a privacy (800 number) hotline set up and both numbers will be listed on business cards. Business cards will be located at each receptionist desk. -Original Message-From: Traci Winter [mailto:[EMAIL PROTECTED]]Sent: Friday, January 24, 2003 10:38 AMTo: WEDI SNIP Privacy Workgroup ListSubject: NPP and illiterate population I know our NPP is supposed to be easy to read and understand, but one of our committee members brought up an interesting thought. What do we do with our illiterate population and our patients who are legally blind. In the area we service this a definite issue. Should we put the NPP on an audio cassette so the patients whom are unable to read it can listen to it? Opinions appreciated. Traci Winter Hospitals Home Health Care, Inc.---The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time.You are currently subscribed to wedi-privacy as: [EMAIL PROTECTED]To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED]If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: archive@mail-archive.com To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED] If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org
NPP and illiterate population
I know our NPP is supposed to be easy to read and understand, but one of our committee members brought up an interesting thought. What do we do with our illiterate population and our patients who are legally blind. In the area we service this a definite issue. Should we put the NPP on an audio cassette so the patients whom are unable to read it can listen to it? Opinions appreciated. Traci Winter Hospitals Home Health Care, Inc. --- The WEDI SNIP listserv to which you are subscribed is not moderated. The discussions on this listserv therefore represent the views of the individual participants, and do not necessarily represent the views of the WEDI Board of Directors nor WEDI SNIP. If you wish to receive an official opinion, post your question to the WEDI SNIP Issues Database at http://snip.wedi.org/tracking/. These listservs should not be used for commercial marketing purposes or discussion of specific vendor products and services. They also are not intended to be used as a forum for personal disagreements or unprofessional communication at any time. You are currently subscribed to wedi-privacy as: archive@mail-archive.com To unsubscribe from this list, go to the Subscribe/Unsubscribe form at http://subscribe.wedi.org or send a blank email to [EMAIL PROTECTED] If you need to unsubscribe but your current email address is not the same as the address subscribed to the list, please use the Subscribe/Unsubscribe form at http://subscribe.wedi.org
