[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 Andre Klapper aklap...@wikimedia.org changed: What|Removed |Added Assignee|aklap...@wikimedia.org |wikibugs-l@lists.wikimedia. ||org --- Comment #14 from Andre Klapper aklap...@wikimedia.org --- I don't see anybody fixing all tickets in RT should by default be read-only at least (excluding vendor/procurement tickets) in RT itself, if that's what this ticket is mainly about. See comment 6 and comment 13 for current situation and documentation. Also see related discussion on [[mw:Project management tools/Review]]. -- You are receiving this mail because: You are the assignee for the bug. You are on the CC list for the bug. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 --- Comment #13 from Andre Klapper aklap...@wikimedia.org --- We now have dedicated documentation how to create a ticket: https://wikitech.wikimedia.org/wiki/RT_for_reporting_issues -- You are receiving this mail because: You are on the CC list for the bug. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 Andre Klapper aklap...@wikimedia.org changed: What|Removed |Added CC||ksni...@wikimedia.org Assignee|wikibugs-l@lists.wikimedia. |aklap...@wikimedia.org |org | -- You are receiving this mail because: You are the assignee for the bug. You are on the CC list for the bug. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 Andre Klapper aklap...@wikimedia.org changed: What|Removed |Added CC||azat...@gmail.com --- Comment #12 from Andre Klapper aklap...@wikimedia.org --- *** Bug 50866 has been marked as a duplicate of this bug. *** -- You are receiving this mail because: You are the assignee for the bug. You are on the CC list for the bug. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 Tim Landscheidt t...@tim-landscheidt.de changed: What|Removed |Added CC||t...@tim-landscheidt.de -- You are receiving this mail because: You are watching all bug changes. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 Andre Klapper aklap...@wikimedia.org changed: What|Removed |Added CC||aklap...@wikimedia.org --- Comment #11 from Andre Klapper aklap...@wikimedia.org --- Thanks to Platonides using the email interface, there is now RT #4076 about publicly documenting RT usage. There hasn't been much progress yet though. In general trying to understand the scope and use of RT, http://wikitech.wikimedia.org/view/RT states: The Wikimedia Operations team is using Request Tracker for managing day to day tasks. and The Operations team is responsible for the technical infrastructure of Wikimedia sites: this includes the data centers, servers and network. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 Risker risker...@gmail.com changed: What|Removed |Added CC||risker...@gmail.com -- You are receiving this mail because: You are watching all bug changes. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 --- Comment #10 from Antoine hashar Musso has...@free.fr --- (In reply to comment #4) (In reply to comment #3) MZMcBride: Something to bring up on the ops@ mailing list? Sure, feel free. I'm not subscribed, but I assume you are? The issue about RT public availability is being discussed on the internal ops mailing list. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 Raimond Spekking raimond.spekk...@gmail.com changed: What|Removed |Added CC||raimond.spekk...@gmail.com -- You are receiving this mail because: You are watching all bug changes. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 Daniel Zahn dz...@wikimedia.org changed: What|Removed |Added CC||dz...@wikimedia.org --- Comment #6 from Daniel Zahn dz...@wikimedia.org --- If you are an employee who signed an NDA you can have RT accounts. No problem at all. Please ask me to create them if you feel you are lacking one. And if you dont have a login to the web UI you can still just mail or forward ops-requests@ to create tickets. Note there is another ongoing request to provide has-signed-NDA or something similar as an LDAP flag to make it easier to handle access requests. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 --- Comment #7 from Daniel Zahn dz...@wikimedia.org --- Everyone has been able to create tickets there for .. since i started working here afair. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 Chad H. innocentkil...@gmail.com changed: What|Removed |Added CC||innocentkil...@gmail.com --- Comment #8 from Chad H. innocentkil...@gmail.com --- (In reply to comment #7) Everyone has been able to create tickets there for .. since i started working here afair. The problem is that after filing them, RT becomes a black hole. Unless you're properly CC'd, you don't receive all the replies to your ticket. And even if you have an account (like myself), sometimes it gets stolen by a user (or a queue?) and I can't even view my own ticket anymore. I know we use RT for confidential things (and it's important to have a private place to discuss things sometimes), but for things that aren't private I really think RT does more harm than good. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 --- Comment #9 from Platonides platoni...@gmail.com --- It's the first time I hear that everyone can create tickets there. Maybe they can but it's not documented anywhere and nobody knows it can do so? -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 --- Comment #3 from Andre Klapper aklap...@wikimedia.org --- MZMcBride: Something to bring up on the ops@ mailing list? -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 --- Comment #4 from MZMcBride b...@mzmcbride.com --- (In reply to comment #3) MZMcBride: Something to bring up on the ops@ mailing list? Sure, feel free. I'm not subscribed, but I assume you are? -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 --- Comment #2 from MZMcBride b...@mzmcbride.com --- (In reply to comment #0) Status information for bug 29550 is apparently hiding on an RT ticket, which can't be seen by volunteers, staff, or anybody else who doesn't have a login on the private RT system. This makes it harder to find out what's going on or get feedback; if ops people are updating the RT ticket we have no way of knowing, and then they get annoyed when we ask them for updates. :) What do you propose as a resolution to this bug? As I understand it, rt.wikimedia.org was envisioned primarily as a place for ops to put non-public information (mostly server quotes, I guess). Then its use gradually expanded. Now, occasionally a bug's status will be unclear due to the closed (private) nature of rt.wikimedia.org. This doesn't happen too often, but this is a legitimate bug. I'm not sure there's a good resolution to this bug, though. Is there a path forward for this bug? There are a few options that I see: * continue with the current setup; * open rt.wikimedia.org further (allow volunteers to have accounts and act as liaisons, I suppose); and/or * restrict the use of rt.wikimedia.org to only sensitive information and move everything else to Bugzilla. I have no idea how tenable any of these ideas are or if there's a better option available to resolve this bug. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 Antoine hashar Musso has...@free.fr changed: What|Removed |Added CC||has...@free.fr Blocks|29550 | --- Comment #1 from Antoine hashar Musso has...@free.fr 2011-11-25 18:27:04 UTC --- Releasing block of bug 29550 which is about migrating TestSwarm from toolserver to a new server. -- Configure bugmail: https://bugzilla.wikimedia.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. You are on the CC list for the bug. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
[Bug 30413] RT tickets hide status information from volunteers and staff alike
https://bugzilla.wikimedia.org/show_bug.cgi?id=30413 Mark A. Hershberger m...@everybody.org changed: What|Removed |Added Priority|Unprioritized |Normal CC||m...@everybody.org -- Configure bugmail: https://bugzilla.wikimedia.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. You are on the CC list for the bug. ___ Wikibugs-l mailing list Wikibugs-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
