https://bugzilla.wikimedia.org/show_bug.cgi?id=30413
--- Comment #2 from MZMcBride <[email protected]> --- (In reply to comment #0) > Status information for bug 29550 is apparently hiding on an RT ticket, which > can't be seen by volunteers, staff, or anybody else who doesn't have a login > on > the private RT system. > > This makes it harder to find out what's going on or get feedback; if ops > people > are updating the RT ticket we have no way of knowing, and then they get > annoyed > when we ask them for updates. :) What do you propose as a resolution to this bug? As I understand it, rt.wikimedia.org was envisioned primarily as a place for ops to put non-public information (mostly server quotes, I guess). Then its use gradually expanded. Now, occasionally a bug's status will be unclear due to the closed (private) nature of rt.wikimedia.org. This doesn't happen too often, but this is a legitimate bug. I'm not sure there's a good resolution to this bug, though. Is there a path forward for this bug? There are a few options that I see: * continue with the current setup; * open rt.wikimedia.org further (allow volunteers to have accounts and act as liaisons, I suppose); and/or * restrict the use of rt.wikimedia.org to only sensitive information and move everything else to Bugzilla. I have no idea how tenable any of these ideas are or if there's a better option available to resolve this bug. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes. _______________________________________________ Wikibugs-l mailing list [email protected] https://lists.wikimedia.org/mailman/listinfo/wikibugs-l
