[WISPA] Customer Forums

2012-02-23 Thread Roger Howard
Do any of you wireless operators out there provide a forum on your website for your users? How has your experience with this been? Does it help with getting the word out to everyone that you are awesome, or do the few problems take over and make you look bad? Recommended, or not? Thanks, Roger

Re: [WISPA] Customer Forums

2012-02-23 Thread Paul Diem
Our support forum is only accessible to our customers so it doesn't draw or deter potential customers. Most of the users that post there use it as an alternative to picking up the phone and calling our support group. Some users use it to lash out when they're upset. I always feel it's better

Re: [WISPA] Customer Forums

2012-02-23 Thread Ryan Spott
From a former manager: http://chuck.goolsbee.org/archives/636 ryan On 2/23/2012 1:21 PM, Roger Howard wrote: Do any of you wireless operators out there provide a forum on your website for your users? How has your experience with this been? Does it help with getting the word out to everyone

Re: [WISPA] Customer Forums

2012-02-23 Thread Roger Howard
Dude, some of the models on your website are almost as hot as my wife. On Thu, Feb 23, 2012 at 3:48 PM, Paul Diem pcd...@foxvalley.net wrote: Our support forum is only accessible to our customers so it doesn't draw or deter potential customers. Most of the users that post there use it as an

Re: [WISPA] Customer Forums

2012-02-23 Thread Roger Howard
Thanks. Some good points there. Really I want to announce one to many and get feedback, good and bad. And I get less feedback if it's just the people who want to write back to me personally, as opposed to posting to a forum. I'd agree that forum could be very bad during outages. On Thu, Feb

Re: [WISPA] Customer Forums

2012-02-23 Thread Faisal Imtiaz
Or should we say ... 'Foxy Ladies' at the FoxValley ! :) Faisal Imtiaz Snappy Internet Telecom On 2/23/2012 5:38 PM, Roger Howard wrote: Dude, some of the models on your website are almost as hot as my wife. On Thu, Feb 23, 2012 at 3:48 PM, Paul Diempcd...@foxvalley.net wrote: Our