Re: [WISPA] Crazy Weather
yeesh... I had a guy call today. Asked him to reboot his computer. He said that he did. When we asked him are you sure you rebooted your computer, he asked how to I do that?. This business would be great if it weren't for the customers, sometimes. ;) Mark Nash UnwiredWest 78 Centennial Loop Suite E Eugene, OR 97401 541-998- 541-998-5599 fax http://www.unwiredwest.com - Original Message - From: Rick Harnish rharn...@onlyinternet.net To: 'WISPA General List' wireless@wispa.org Sent: Wednesday, June 10, 2009 4:30 PM Subject: [WISPA] Crazy Weather This isn't weather related, but we had an interesting tech call the other day. The customer said he had Dark Internet, the technician, curious to why he called it Dark Internet asked what he meant. He said he only has Internet when it is dark out. Well, this call was made during the day and obviously his Internet was not working at the time. The technician could not see the client radio from the AP so he had him check the power supply and POE. The customer said it was plugged into the wall but there was no light on the POE. While troubleshooting, the customer said I can't see what I am doing, I need to turn on the lights. Miraculously, when he turned on the light switch, the POE light came on and his Internet service started working again. Imagine that! Rick Harnish From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Ken Hohhof Sent: Wednesday, June 10, 2009 6:27 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather This has been the wettest spring in memory here west of Chicago. Some of the farmers still have not been able to work their fields because they are too wet. That makes them over a month late to plant, it's getting to where it will be too late to plant anything in those fields. Not the usual crops of field or soybeans. They are starting to talk sweet corn or limas. I guess they could always plant hay. Our biggest business customer is a fertilizer dealer and they don't know day to day what things will be like, if it rains the farmers don't spread fertilizer, if it is dry for a couple days then they can't handle all the orders. They do all the custom fertilizer mixing via VPN to a central application server. I was just out to a location where their PIX501 stopped talking to the Canopy SM, I finally had to put a switch inbetween. Not a negotiation problem, just plain strange. Unfortunately lightning and tornados are not limited to spring. The last few years we have been hit in June/July, even a really bad lightning storm at Christmas time. We have had tornados and microbursts that have picked up silos and dropped them on the opposite side of a barn. The storm a couple days ago I had one customer router blow, and one old Tranzeo radio. I also had a customer call today because they went to Florida for the month of March, they have been back since the beginning of April, and their Internet has not worked since then. I actually left a phone message for them in April, they are an older couple anb honestly I was worried they had died or something. Oddly, another Tranzeo customer. All they had to do was power cycle the radio. But waiting 2.5 months before calling? - Original Message - From: Steve D mailto:bigd...@gmail.com To: Motorola Canopy mailto:motor...@wispa.org User Group Sent: Wednesday, June 10, 2009 5:10 PM Subject: Re: [Motorola II] Crazy Weather As I was reading this very thread, the first big boom of thunder of the year shook my office! -Steve D On Wed, Jun 10, 2009 at 3:01 PM, Dylan Bouterse dy...@corp.power1.com wrote: That sounds like an average afternoon here in Central Florida. We dread the season. Fortunately today has been rather calm..so far. http://en.wikipedia.org/wiki/Florida#Climate Florida's nickname is the Sunshine State, but severe weather is a common occurrence in the state. Central Florida is known as the lightning capital of the United States, as it experiences more lightning strikes than anywhere else in the country. L Dylan From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Doug Clark Sent: Wednesday, June 10, 2009 5:52 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather Its been thunderstorms and massive rain here, I have been fielding non stop calls with blown routers and ethernet cards :o( ---Original Message--- From: Matt Larsen - Lists mailto:li...@manageisp.com Date: 6/10/2009 3:44:24 PM To: WISPA General List mailto:wireless@wispa.org ; Motorola Canopy mailto:motor...@wispa.org User Group; w...@part-15.org Subject: [Motorola II] Crazy Weather Storm #2 rolling in today We've already had three tornado warnings and at least one on the ground within three miles of my house. Amazingly
Re: [WISPA] Crazy Weather
LOL Yeah, we get a LOT of calls that the office gals cant fix. I'll ask if the customers have already rebooted etc. They'll say yes. So I'll go through the routine of having the customer power cycle everything. OK, did you pull out the power plug for the little white box with a green light on it? Customer: Yeah, I just did that but I'll do it again. Next thing you know it's all working fine. The girls HATE it when that happens. Customers just say yes to everything. If they'd just give accurate answers we could be so much more helpful and get things done much faster! As for weather, I spent about 14 hours on Tuesday doing repair work from a couple of storms over the weekend. Power supplies, routers, ethernet adapters etc. A couple of radios. The strangest was when a radio power supply would blow and the ethernet adapter in the computer would blow, but nothing would happen to the router that was in the middle. Go figure. The blown ethernet was 100% HP or Dell on board ethernet adapters. I've seen quite a few of the Dell's go. Fortunately none of the failures was my gear. Knock on wood. I was down there with my bucket truck for part of one of them. In the day the lightning would light things up and we could hear the thunder inside the truck at 60mph. Amazing stuff. One lady that I talked to said she'd lived in the area since the 60's and could count on one hand the number of worse storms that she's seen. Probably with fingers left over. marlon - Original Message - From: Mark Nash markl...@uwol.net To: WISPA General List wireless@wispa.org Sent: Wednesday, June 10, 2009 11:26 PM Subject: Re: [WISPA] Crazy Weather yeesh... I had a guy call today. Asked him to reboot his computer. He said that he did. When we asked him are you sure you rebooted your computer, he asked how to I do that?. This business would be great if it weren't for the customers, sometimes. ;) Mark Nash UnwiredWest 78 Centennial Loop Suite E Eugene, OR 97401 541-998- 541-998-5599 fax http://www.unwiredwest.com - Original Message - From: Rick Harnish rharn...@onlyinternet.net To: 'WISPA General List' wireless@wispa.org Sent: Wednesday, June 10, 2009 4:30 PM Subject: [WISPA] Crazy Weather This isn't weather related, but we had an interesting tech call the other day. The customer said he had Dark Internet, the technician, curious to why he called it Dark Internet asked what he meant. He said he only has Internet when it is dark out. Well, this call was made during the day and obviously his Internet was not working at the time. The technician could not see the client radio from the AP so he had him check the power supply and POE. The customer said it was plugged into the wall but there was no light on the POE. While troubleshooting, the customer said I can't see what I am doing, I need to turn on the lights. Miraculously, when he turned on the light switch, the POE light came on and his Internet service started working again. Imagine that! Rick Harnish From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Ken Hohhof Sent: Wednesday, June 10, 2009 6:27 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather This has been the wettest spring in memory here west of Chicago. Some of the farmers still have not been able to work their fields because they are too wet. That makes them over a month late to plant, it's getting to where it will be too late to plant anything in those fields. Not the usual crops of field or soybeans. They are starting to talk sweet corn or limas. I guess they could always plant hay. Our biggest business customer is a fertilizer dealer and they don't know day to day what things will be like, if it rains the farmers don't spread fertilizer, if it is dry for a couple days then they can't handle all the orders. They do all the custom fertilizer mixing via VPN to a central application server. I was just out to a location where their PIX501 stopped talking to the Canopy SM, I finally had to put a switch inbetween. Not a negotiation problem, just plain strange. Unfortunately lightning and tornados are not limited to spring. The last few years we have been hit in June/July, even a really bad lightning storm at Christmas time. We have had tornados and microbursts that have picked up silos and dropped them on the opposite side of a barn. The storm a couple days ago I had one customer router blow, and one old Tranzeo radio. I also had a customer call today because they went to Florida for the month of March, they have been back since the beginning of April, and their Internet has not worked since then. I actually left a phone message for them in April, they are an older couple anb honestly I was worried they had died or something. Oddly, another Tranzeo customer. All they had to do was power
Re: [WISPA] Crazy Weather - Strange Tech Support
I had a similar incident with the previous wisp I owned in Palm Beach: Customer called with outage so I went to their location to find a crane lifting a large load in front of their radio. Worse yet, the crew was taking lunch and left it right in the way. My favorite outage happened just the other day. One of my towers went completely out. This tower has always been sensitive to power outages during electrical storms but there were none in the area. The equipment is located in a shed so I went in, first eyeballing the shelf where the equipment is which had no lights - so next I looked down at the power plug and saw a rather large snake wrapped around the cord which was now unplugged! -RickG On Wed, Jun 10, 2009 at 7:53 PM, Listsli...@stlbroadband.com wrote: LOL. I had several support calls today. I tried to trouble shoot, but not the usual problems. My Dude Server started pinging away today and sending messages to my Blackberry around noon. Customers were going down left and right. No storms in the area, the AP was up and running, no obvious problems. So we jumped into the jeep and headed for the highrise that this AP was on which several businesses connect to. All the while customers connecting and disconnecting. Upon approaching the end of our 57 mile drive we see the highrise looming in the background with a 200'+ crane standing in front of our radio lifting an AC off the roof. I was relieved, but a bit upset with the property management. Just goes to show you, every support call can be the unexpected. Victoria Proffer CEO StLouisBroadband.com ShowMeBroadband.com 314.974.5600 SBA Certified WOSB -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Rick Harnish Sent: Wednesday, June 10, 2009 6:31 PM To: 'WISPA General List' Subject: [WISPA] Crazy Weather This isn't weather related, but we had an interesting tech call the other day. The customer said he had Dark Internet, the technician, curious to why he called it Dark Internet asked what he meant. He said he only has Internet when it is dark out. Well, this call was made during the day and obviously his Internet was not working at the time. The technician could not see the client radio from the AP so he had him check the power supply and POE. The customer said it was plugged into the wall but there was no light on the POE. While troubleshooting, the customer said I can't see what I am doing, I need to turn on the lights. Miraculously, when he turned on the light switch, the POE light came on and his Internet service started working again. Imagine that! Rick Harnish From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Ken Hohhof Sent: Wednesday, June 10, 2009 6:27 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather This has been the wettest spring in memory here west of Chicago. Some of the farmers still have not been able to work their fields because they are too wet. That makes them over a month late to plant, it's getting to where it will be too late to plant anything in those fields. Not the usual crops of field or soybeans. They are starting to talk sweet corn or limas. I guess they could always plant hay. Our biggest business customer is a fertilizer dealer and they don't know day to day what things will be like, if it rains the farmers don't spread fertilizer, if it is dry for a couple days then they can't handle all the orders. They do all the custom fertilizer mixing via VPN to a central application server. I was just out to a location where their PIX501 stopped talking to the Canopy SM, I finally had to put a switch inbetween. Not a negotiation problem, just plain strange. Unfortunately lightning and tornados are not limited to spring. The last few years we have been hit in June/July, even a really bad lightning storm at Christmas time. We have had tornados and microbursts that have picked up silos and dropped them on the opposite side of a barn. The storm a couple days ago I had one customer router blow, and one old Tranzeo radio. I also had a customer call today because they went to Florida for the month of March, they have been back since the beginning of April, and their Internet has not worked since then. I actually left a phone message for them in April, they are an older couple anb honestly I was worried they had died or something. Oddly, another Tranzeo customer. All they had to do was power cycle the radio. But waiting 2.5 months before calling? - Original Message - From: Steve D mailto:bigd...@gmail.com To: Motorola Canopy mailto:motor...@wispa.org User Group Sent: Wednesday, June 10, 2009 5:10 PM Subject: Re: [Motorola II] Crazy Weather As I was reading this very thread, the first big boom of thunder of the year shook my office! -Steve D On Wed, Jun 10, 2009 at 3:01 PM
Re: [WISPA] Crazy Weather - Strange Tech Support
So you're saying you need to put a shovel to chop up the snakes in the work truck too? Geez, this things getting full =) Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 When you have eliminated the impossible, that which remains, however improbable, must be the truth. --- Sir Arthur Conan Doyle On Thu, Jun 11, 2009 at 10:42 AM, RickG rgunder...@gmail.com wrote: I had a similar incident with the previous wisp I owned in Palm Beach: Customer called with outage so I went to their location to find a crane lifting a large load in front of their radio. Worse yet, the crew was taking lunch and left it right in the way. My favorite outage happened just the other day. One of my towers went completely out. This tower has always been sensitive to power outages during electrical storms but there were none in the area. The equipment is located in a shed so I went in, first eyeballing the shelf where the equipment is which had no lights - so next I looked down at the power plug and saw a rather large snake wrapped around the cord which was now unplugged! -RickG On Wed, Jun 10, 2009 at 7:53 PM, Listsli...@stlbroadband.com wrote: LOL. I had several support calls today. I tried to trouble shoot, but not the usual problems. My Dude Server started pinging away today and sending messages to my Blackberry around noon. Customers were going down left and right. No storms in the area, the AP was up and running, no obvious problems. So we jumped into the jeep and headed for the highrise that this AP was on which several businesses connect to. All the while customers connecting and disconnecting. Upon approaching the end of our 57 mile drive we see the highrise looming in the background with a 200'+ crane standing in front of our radio lifting an AC off the roof. I was relieved, but a bit upset with the property management. Just goes to show you, every support call can be the unexpected. Victoria Proffer CEO StLouisBroadband.com ShowMeBroadband.com 314.974.5600 SBA Certified WOSB -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Rick Harnish Sent: Wednesday, June 10, 2009 6:31 PM To: 'WISPA General List' Subject: [WISPA] Crazy Weather This isn't weather related, but we had an interesting tech call the other day. The customer said he had Dark Internet, the technician, curious to why he called it Dark Internet asked what he meant. He said he only has Internet when it is dark out. Well, this call was made during the day and obviously his Internet was not working at the time. The technician could not see the client radio from the AP so he had him check the power supply and POE. The customer said it was plugged into the wall but there was no light on the POE. While troubleshooting, the customer said I can't see what I am doing, I need to turn on the lights. Miraculously, when he turned on the light switch, the POE light came on and his Internet service started working again. Imagine that! Rick Harnish From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Ken Hohhof Sent: Wednesday, June 10, 2009 6:27 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather This has been the wettest spring in memory here west of Chicago. Some of the farmers still have not been able to work their fields because they are too wet. That makes them over a month late to plant, it's getting to where it will be too late to plant anything in those fields. Not the usual crops of field or soybeans. They are starting to talk sweet corn or limas. I guess they could always plant hay. Our biggest business customer is a fertilizer dealer and they don't know day to day what things will be like, if it rains the farmers don't spread fertilizer, if it is dry for a couple days then they can't handle all the orders. They do all the custom fertilizer mixing via VPN to a central application server. I was just out to a location where their PIX501 stopped talking to the Canopy SM, I finally had to put a switch inbetween. Not a negotiation problem, just plain strange. Unfortunately lightning and tornados are not limited to spring. The last few years we have been hit in June/July, even a really bad lightning storm at Christmas time. We have had tornados and microbursts that have picked up silos and dropped them on the opposite side of a barn. The storm a couple days ago I had one customer router blow, and one old Tranzeo radio. I also had a customer call today because they went to Florida for the month of March, they have been back since the beginning of April, and their Internet has not worked since then. I actually left a phone message for them in April, they are an older couple
Re: [WISPA] Crazy Weather - Strange Tech Support
LOL, I remember someone listed tools for the truck but didnt see that! -RickG On Thu, Jun 11, 2009 at 10:44 AM, Josh Luthmanj...@imaginenetworksllc.com wrote: So you're saying you need to put a shovel to chop up the snakes in the work truck too? Geez, this things getting full =) Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 When you have eliminated the impossible, that which remains, however improbable, must be the truth. --- Sir Arthur Conan Doyle On Thu, Jun 11, 2009 at 10:42 AM, RickG rgunder...@gmail.com wrote: I had a similar incident with the previous wisp I owned in Palm Beach: Customer called with outage so I went to their location to find a crane lifting a large load in front of their radio. Worse yet, the crew was taking lunch and left it right in the way. My favorite outage happened just the other day. One of my towers went completely out. This tower has always been sensitive to power outages during electrical storms but there were none in the area. The equipment is located in a shed so I went in, first eyeballing the shelf where the equipment is which had no lights - so next I looked down at the power plug and saw a rather large snake wrapped around the cord which was now unplugged! -RickG On Wed, Jun 10, 2009 at 7:53 PM, Listsli...@stlbroadband.com wrote: LOL. I had several support calls today. I tried to trouble shoot, but not the usual problems. My Dude Server started pinging away today and sending messages to my Blackberry around noon. Customers were going down left and right. No storms in the area, the AP was up and running, no obvious problems. So we jumped into the jeep and headed for the highrise that this AP was on which several businesses connect to. All the while customers connecting and disconnecting. Upon approaching the end of our 57 mile drive we see the highrise looming in the background with a 200'+ crane standing in front of our radio lifting an AC off the roof. I was relieved, but a bit upset with the property management. Just goes to show you, every support call can be the unexpected. Victoria Proffer CEO StLouisBroadband.com ShowMeBroadband.com 314.974.5600 SBA Certified WOSB -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Rick Harnish Sent: Wednesday, June 10, 2009 6:31 PM To: 'WISPA General List' Subject: [WISPA] Crazy Weather This isn't weather related, but we had an interesting tech call the other day. The customer said he had Dark Internet, the technician, curious to why he called it Dark Internet asked what he meant. He said he only has Internet when it is dark out. Well, this call was made during the day and obviously his Internet was not working at the time. The technician could not see the client radio from the AP so he had him check the power supply and POE. The customer said it was plugged into the wall but there was no light on the POE. While troubleshooting, the customer said I can't see what I am doing, I need to turn on the lights. Miraculously, when he turned on the light switch, the POE light came on and his Internet service started working again. Imagine that! Rick Harnish From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Ken Hohhof Sent: Wednesday, June 10, 2009 6:27 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather This has been the wettest spring in memory here west of Chicago. Some of the farmers still have not been able to work their fields because they are too wet. That makes them over a month late to plant, it's getting to where it will be too late to plant anything in those fields. Not the usual crops of field or soybeans. They are starting to talk sweet corn or limas. I guess they could always plant hay. Our biggest business customer is a fertilizer dealer and they don't know day to day what things will be like, if it rains the farmers don't spread fertilizer, if it is dry for a couple days then they can't handle all the orders. They do all the custom fertilizer mixing via VPN to a central application server. I was just out to a location where their PIX501 stopped talking to the Canopy SM, I finally had to put a switch inbetween. Not a negotiation problem, just plain strange. Unfortunately lightning and tornados are not limited to spring. The last few years we have been hit in June/July, even a really bad lightning storm at Christmas time. We have had tornados and microbursts that have picked up silos and dropped them on the opposite side of a barn. The storm a couple days ago I had one customer router blow, and one old Tranzeo radio. I also had a customer call today because they went to Florida for the month of March
Re: [WISPA] Crazy Weather - Strange Tech Support
I actually just read it 10 minutes ago :) On 6/11/09, RickG rgunder...@gmail.com wrote: LOL, I remember someone listed tools for the truck but didnt see that! -RickG On Thu, Jun 11, 2009 at 10:44 AM, Josh Luthmanj...@imaginenetworksllc.com wrote: So you're saying you need to put a shovel to chop up the snakes in the work truck too? Geez, this things getting full =) Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 When you have eliminated the impossible, that which remains, however improbable, must be the truth. --- Sir Arthur Conan Doyle On Thu, Jun 11, 2009 at 10:42 AM, RickG rgunder...@gmail.com wrote: I had a similar incident with the previous wisp I owned in Palm Beach: Customer called with outage so I went to their location to find a crane lifting a large load in front of their radio. Worse yet, the crew was taking lunch and left it right in the way. My favorite outage happened just the other day. One of my towers went completely out. This tower has always been sensitive to power outages during electrical storms but there were none in the area. The equipment is located in a shed so I went in, first eyeballing the shelf where the equipment is which had no lights - so next I looked down at the power plug and saw a rather large snake wrapped around the cord which was now unplugged! -RickG On Wed, Jun 10, 2009 at 7:53 PM, Listsli...@stlbroadband.com wrote: LOL. I had several support calls today. I tried to trouble shoot, but not the usual problems. My Dude Server started pinging away today and sending messages to my Blackberry around noon. Customers were going down left and right. No storms in the area, the AP was up and running, no obvious problems. So we jumped into the jeep and headed for the highrise that this AP was on which several businesses connect to. All the while customers connecting and disconnecting. Upon approaching the end of our 57 mile drive we see the highrise looming in the background with a 200'+ crane standing in front of our radio lifting an AC off the roof. I was relieved, but a bit upset with the property management. Just goes to show you, every support call can be the unexpected. Victoria Proffer CEO StLouisBroadband.com ShowMeBroadband.com 314.974.5600 SBA Certified WOSB -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Rick Harnish Sent: Wednesday, June 10, 2009 6:31 PM To: 'WISPA General List' Subject: [WISPA] Crazy Weather This isn't weather related, but we had an interesting tech call the other day. The customer said he had Dark Internet, the technician, curious to why he called it Dark Internet asked what he meant. He said he only has Internet when it is dark out. Well, this call was made during the day and obviously his Internet was not working at the time. The technician could not see the client radio from the AP so he had him check the power supply and POE. The customer said it was plugged into the wall but there was no light on the POE. While troubleshooting, the customer said I can't see what I am doing, I need to turn on the lights. Miraculously, when he turned on the light switch, the POE light came on and his Internet service started working again. Imagine that! Rick Harnish From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Ken Hohhof Sent: Wednesday, June 10, 2009 6:27 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather This has been the wettest spring in memory here west of Chicago. Some of the farmers still have not been able to work their fields because they are too wet. That makes them over a month late to plant, it's getting to where it will be too late to plant anything in those fields. Not the usual crops of field or soybeans. They are starting to talk sweet corn or limas. I guess they could always plant hay. Our biggest business customer is a fertilizer dealer and they don't know day to day what things will be like, if it rains the farmers don't spread fertilizer, if it is dry for a couple days then they can't handle all the orders. They do all the custom fertilizer mixing via VPN to a central application server. I was just out to a location where their PIX501 stopped talking to the Canopy SM, I finally had to put a switch inbetween. Not a negotiation problem, just plain strange. Unfortunately lightning and tornados are not limited to spring. The last few years we have been hit in June/July, even a really bad lightning storm at Christmas time. We have had tornados and microbursts that have picked up silos and dropped them on the opposite side of a barn. The storm a couple days ago I had one customer router blow, and one old
Re: [WISPA] Crazy Weather
I thought I was alone... I would not have believed that I could have a customer who's had a computer for a long time, and used them at work, and when I asked if she could reboot it, she had no idea what I meant. We finally found that her putting her MAC into sleep mode resulted in no connection when it woke up.No idea why. She now shuts it down at night. insert witty tagline here - Original Message - From: Mark Nash markl...@uwol.net To: WISPA General List wireless@wispa.org Sent: Wednesday, June 10, 2009 11:26 PM Subject: Re: [WISPA] Crazy Weather yeesh... I had a guy call today. Asked him to reboot his computer. He said that he did. When we asked him are you sure you rebooted your computer, he asked how to I do that?. This business would be great if it weren't for the customers, sometimes. ;) Mark Nash UnwiredWest 78 Centennial Loop Suite E Eugene, OR 97401 541-998- 541-998-5599 fax http://www.unwiredwest.com - Original Message - From: Rick Harnish rharn...@onlyinternet.net To: 'WISPA General List' wireless@wispa.org Sent: Wednesday, June 10, 2009 4:30 PM Subject: [WISPA] Crazy Weather This isn't weather related, but we had an interesting tech call the other day. The customer said he had Dark Internet, the technician, curious to why he called it Dark Internet asked what he meant. He said he only has Internet when it is dark out. Well, this call was made during the day and obviously his Internet was not working at the time. The technician could not see the client radio from the AP so he had him check the power supply and POE. The customer said it was plugged into the wall but there was no light on the POE. While troubleshooting, the customer said I can't see what I am doing, I need to turn on the lights. Miraculously, when he turned on the light switch, the POE light came on and his Internet service started working again. Imagine that! Rick Harnish From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Ken Hohhof Sent: Wednesday, June 10, 2009 6:27 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather This has been the wettest spring in memory here west of Chicago. Some of the farmers still have not been able to work their fields because they are too wet. That makes them over a month late to plant, it's getting to where it will be too late to plant anything in those fields. Not the usual crops of field or soybeans. They are starting to talk sweet corn or limas. I guess they could always plant hay. Our biggest business customer is a fertilizer dealer and they don't know day to day what things will be like, if it rains the farmers don't spread fertilizer, if it is dry for a couple days then they can't handle all the orders. They do all the custom fertilizer mixing via VPN to a central application server. I was just out to a location where their PIX501 stopped talking to the Canopy SM, I finally had to put a switch inbetween. Not a negotiation problem, just plain strange. Unfortunately lightning and tornados are not limited to spring. The last few years we have been hit in June/July, even a really bad lightning storm at Christmas time. We have had tornados and microbursts that have picked up silos and dropped them on the opposite side of a barn. The storm a couple days ago I had one customer router blow, and one old Tranzeo radio. I also had a customer call today because they went to Florida for the month of March, they have been back since the beginning of April, and their Internet has not worked since then. I actually left a phone message for them in April, they are an older couple anb honestly I was worried they had died or something. Oddly, another Tranzeo customer. All they had to do was power cycle the radio. But waiting 2.5 months before calling? - Original Message - From: Steve D mailto:bigd...@gmail.com To: Motorola Canopy mailto:motor...@wispa.org User Group Sent: Wednesday, June 10, 2009 5:10 PM Subject: Re: [Motorola II] Crazy Weather As I was reading this very thread, the first big boom of thunder of the year shook my office! -Steve D On Wed, Jun 10, 2009 at 3:01 PM, Dylan Bouterse dy...@corp.power1.com wrote: That sounds like an average afternoon here in Central Florida. We dread the season. Fortunately today has been rather calm..so far. http://en.wikipedia.org/wiki/Florida#Climate Florida's nickname is the Sunshine State, but severe weather is a common occurrence in the state. Central Florida is known as the lightning capital of the United States, as it experiences more lightning strikes than anywhere else in the country. L Dylan From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Doug Clark Sent: Wednesday, June 10, 2009 5:52 PM To: Motorola
Re: [WISPA] Crazy Weather
I have been doing tech support for over 10 years now since the dialup days. I have learned two very important lessons when dealing with customers: 1. Always assume the customer is completely computer illiterate and incompetent. Initially treat the customer like you would a 5 year old when explaining something to them. Once you have a grasp for how much they know then you can move a bit quicker. 2. NEVER give the customer a choice. Always ask what have you done, what does the screen say, how do you access your email, which program do you use, etc. Never use leading questions like: have you tried this or does the error message read that. Always assume the customer will lie to you. Yes this its depressing to have to do this, but once you learn to work with customers like this your call times will decrease. You will not run around in circles because it will be harder for the customer to give you false information. You do need patience to listen to everything the customer says, and you will be able to pick out the relevant information to find the problem sooner. The good news is that there are exceptions to this. You will learn which customers are more capable than others and be able to work with them at a higher level. just my 2 cents... - Matt Marlon K. Schafer wrote: LOL Yeah, we get a LOT of calls that the office gals cant fix. I'll ask if the customers have already rebooted etc. They'll say yes. So I'll go through the routine of having the customer power cycle everything. OK, did you pull out the power plug for the little white box with a green light on it? Customer: Yeah, I just did that but I'll do it again. Next thing you know it's all working fine. The girls HATE it when that happens. Customers just say yes to everything. If they'd just give accurate answers we could be so much more helpful and get things done much faster! As for weather, I spent about 14 hours on Tuesday doing repair work from a couple of storms over the weekend. Power supplies, routers, ethernet adapters etc. A couple of radios. The strangest was when a radio power supply would blow and the ethernet adapter in the computer would blow, but nothing would happen to the router that was in the middle. Go figure. The blown ethernet was 100% HP or Dell on board ethernet adapters. I've seen quite a few of the Dell's go. Fortunately none of the failures was my gear. Knock on wood. I was down there with my bucket truck for part of one of them. In the day the lightning would light things up and we could hear the thunder inside the truck at 60mph. Amazing stuff. One lady that I talked to said she'd lived in the area since the 60's and could count on one hand the number of worse storms that she's seen. Probably with fingers left over. marlon - Original Message - From: Mark Nash markl...@uwol.net To: WISPA General List wireless@wispa.org Sent: Wednesday, June 10, 2009 11:26 PM Subject: Re: [WISPA] Crazy Weather yeesh... I had a guy call today. Asked him to reboot his computer. He said that he did. When we asked him are you sure you rebooted your computer, he asked how to I do that?. This business would be great if it weren't for the customers, sometimes. ;) Mark Nash UnwiredWest 78 Centennial Loop Suite E Eugene, OR 97401 541-998- 541-998-5599 fax http://www.unwiredwest.com - Original Message - From: Rick Harnish rharn...@onlyinternet.net To: 'WISPA General List' wireless@wispa.org Sent: Wednesday, June 10, 2009 4:30 PM Subject: [WISPA] Crazy Weather This isn't weather related, but we had an interesting tech call the other day. The customer said he had Dark Internet, the technician, curious to why he called it Dark Internet asked what he meant. He said he only has Internet when it is dark out. Well, this call was made during the day and obviously his Internet was not working at the time. The technician could not see the client radio from the AP so he had him check the power supply and POE. The customer said it was plugged into the wall but there was no light on the POE. While troubleshooting, the customer said I can't see what I am doing, I need to turn on the lights. Miraculously, when he turned on the light switch, the POE light came on and his Internet service started working again. Imagine that! Rick Harnish From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Ken Hohhof Sent: Wednesday, June 10, 2009 6:27 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather This has been the wettest spring in memory here west of Chicago. Some of the farmers still have not been able to work their fields because they are too wet. That makes them over a month late to plant, it's getting to where it will be too late to plant anything in those fields. Not the usual crops of field or soybeans
Re: [WISPA] Crazy Weather
So she did have fingers How about teeth? :) -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Marlon K. Schafer Sent: Thursday, June 11, 2009 10:35 AM To: WISPA General List Subject: Re: [WISPA] Crazy Weather LOL Yeah, we get a LOT of calls that the office gals cant fix. I'll ask if the customers have already rebooted etc. They'll say yes. So I'll go through the routine of having the customer power cycle everything. OK, did you pull out the power plug for the little white box with a green light on it? Customer: Yeah, I just did that but I'll do it again. Next thing you know it's all working fine. The girls HATE it when that happens. Customers just say yes to everything. If they'd just give accurate answers we could be so much more helpful and get things done much faster! As for weather, I spent about 14 hours on Tuesday doing repair work from a couple of storms over the weekend. Power supplies, routers, ethernet adapters etc. A couple of radios. The strangest was when a radio power supply would blow and the ethernet adapter in the computer would blow, but nothing would happen to the router that was in the middle. Go figure. The blown ethernet was 100% HP or Dell on board ethernet adapters. I've seen quite a few of the Dell's go. Fortunately none of the failures was my gear. Knock on wood. I was down there with my bucket truck for part of one of them. In the day the lightning would light things up and we could hear the thunder inside the truck at 60mph. Amazing stuff. One lady that I talked to said she'd lived in the area since the 60's and could count on one hand the number of worse storms that she's seen. Probably with fingers left over. marlon - Original Message - From: Mark Nash markl...@uwol.net To: WISPA General List wireless@wispa.org Sent: Wednesday, June 10, 2009 11:26 PM Subject: Re: [WISPA] Crazy Weather yeesh... I had a guy call today. Asked him to reboot his computer. He said that he did. When we asked him are you sure you rebooted your computer, he asked how to I do that?. This business would be great if it weren't for the customers, sometimes. ;) Mark Nash UnwiredWest 78 Centennial Loop Suite E Eugene, OR 97401 541-998- 541-998-5599 fax http://www.unwiredwest.com - Original Message - From: Rick Harnish rharn...@onlyinternet.net To: 'WISPA General List' wireless@wispa.org Sent: Wednesday, June 10, 2009 4:30 PM Subject: [WISPA] Crazy Weather This isn't weather related, but we had an interesting tech call the other day. The customer said he had Dark Internet, the technician, curious to why he called it Dark Internet asked what he meant. He said he only has Internet when it is dark out. Well, this call was made during the day and obviously his Internet was not working at the time. The technician could not see the client radio from the AP so he had him check the power supply and POE. The customer said it was plugged into the wall but there was no light on the POE. While troubleshooting, the customer said I can't see what I am doing, I need to turn on the lights. Miraculously, when he turned on the light switch, the POE light came on and his Internet service started working again. Imagine that! Rick Harnish From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Ken Hohhof Sent: Wednesday, June 10, 2009 6:27 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather This has been the wettest spring in memory here west of Chicago. Some of the farmers still have not been able to work their fields because they are too wet. That makes them over a month late to plant, it's getting to where it will be too late to plant anything in those fields. Not the usual crops of field or soybeans. They are starting to talk sweet corn or limas. I guess they could always plant hay. Our biggest business customer is a fertilizer dealer and they don't know day to day what things will be like, if it rains the farmers don't spread fertilizer, if it is dry for a couple days then they can't handle all the orders. They do all the custom fertilizer mixing via VPN to a central application server. I was just out to a location where their PIX501 stopped talking to the Canopy SM, I finally had to put a switch inbetween. Not a negotiation problem, just plain strange. Unfortunately lightning and tornados are not limited to spring. The last few years we have been hit in June/July, even a really bad lightning storm at Christmas time. We have had tornados and microbursts that have picked up silos and dropped them on the opposite side of a barn. The storm a couple days ago I had one customer router blow, and one old Tranzeo radio. I also had a customer call today because they went to Florida for the month of March, they have been back
Re: [WISPA] Crazy Weather - Strange Tech Support
So you had to replace the cord? I know if it was my site the shotgun pellets would have blown right through the cord... Don't take your organs to heaven, heaven knows we need them down here! Be an organ donor, sign your donor card today. - Original Message - From: RickG rgunder...@gmail.com To: WISPA General List wireless@wispa.org Sent: Thursday, June 11, 2009 9:42 AM Subject: Re: [WISPA] Crazy Weather - Strange Tech Support shelf where the equipment is which had no lights - so next I looked down at the power plug and saw a rather large snake wrapped around the cord which was now unplugged! -RickG WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Crazy Weather - Strange Tech Support
Heh, I went back to the van to get my glow rod and by the time I got back he was gone. Now last year one of my tower sites had wires chewed on by opossums. On a trip out there I came across the varmint near the tower and did have my shotgun - blew him across the property. What do they like about cables anyways? -RickG On Thu, Jun 11, 2009 at 8:34 PM, Blake Bowersbbow...@mozarks.com wrote: So you had to replace the cord? I know if it was my site the shotgun pellets would have blown right through the cord... Don't take your organs to heaven, heaven knows we need them down here! Be an organ donor, sign your donor card today. - Original Message - From: RickG rgunder...@gmail.com To: WISPA General List wireless@wispa.org Sent: Thursday, June 11, 2009 9:42 AM Subject: Re: [WISPA] Crazy Weather - Strange Tech Support shelf where the equipment is which had no lights - so next I looked down at the power plug and saw a rather large snake wrapped around the cord which was now unplugged! -RickG WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Crazy Weather - Strange Tech Support
Either because of the warmth or they think it's food. That's all animals worry about - food, shelter and reproduction. Silly humans worry about innernets n stuf =þ Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 When you have eliminated the impossible, that which remains, however improbable, must be the truth. --- Sir Arthur Conan Doyle On Thu, Jun 11, 2009 at 9:55 PM, RickG rgunder...@gmail.com wrote: Heh, I went back to the van to get my glow rod and by the time I got back he was gone. Now last year one of my tower sites had wires chewed on by opossums. On a trip out there I came across the varmint near the tower and did have my shotgun - blew him across the property. What do they like about cables anyways? -RickG On Thu, Jun 11, 2009 at 8:34 PM, Blake Bowersbbow...@mozarks.com wrote: So you had to replace the cord? I know if it was my site the shotgun pellets would have blown right through the cord... Don't take your organs to heaven, heaven knows we need them down here! Be an organ donor, sign your donor card today. - Original Message - From: RickG rgunder...@gmail.com To: WISPA General List wireless@wispa.org Sent: Thursday, June 11, 2009 9:42 AM Subject: Re: [WISPA] Crazy Weather - Strange Tech Support shelf where the equipment is which had no lights - so next I looked down at the power plug and saw a rather large snake wrapped around the cord which was now unplugged! -RickG WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Crazy Weather - Strange Tech Support
Ask the rabbits that keep eating the spark plug and o2 sensor wires on my cars! sigh Marlon - Original Message - From: RickG rgunder...@gmail.com To: WISPA General List wireless@wispa.org Sent: Thursday, June 11, 2009 6:55 PM Subject: Re: [WISPA] Crazy Weather - Strange Tech Support Heh, I went back to the van to get my glow rod and by the time I got back he was gone. Now last year one of my tower sites had wires chewed on by opossums. On a trip out there I came across the varmint near the tower and did have my shotgun - blew him across the property. What do they like about cables anyways? -RickG WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Crazy Weather
Storm #2 rolling in today We've already had three tornado warnings and at least one on the ground within three miles of my house. Amazingly enough - nothing is down other than one site that had a brief power outage. New 9 mile 19ghz link on 2' dishes faded from -48 to -70 for a while and then came back within a few minutes. Seems like we have had rain and lightning almost every night for the last two weeks. I can't help but feel that we are very fortunate that we have only had to replace a couple of radio units since it all started. This is the most rain we have gotten here in probably ten years or so. Anyone else seeing weird weather so far this year? Matt Larsen vistabeam.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Crazy Weather
Take a quick look at the weather coming into DFW right now... Brad -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Matt Larsen - Lists Sent: Wednesday, June 10, 2009 4:44 PM To: WISPA General List; Motorola Canopy User Group; w...@part-15.org Subject: [WISPA] Crazy Weather Storm #2 rolling in today We've already had three tornado warnings and at least one on the ground within three miles of my house. Amazingly enough - nothing is down other than one site that had a brief power outage. New 9 mile 19ghz link on 2' dishes faded from -48 to -70 for a while and then came back within a few minutes. Seems like we have had rain and lightning almost every night for the last two weeks. I can't help but feel that we are very fortunate that we have only had to replace a couple of radio units since it all started. This is the most rain we have gotten here in probably ten years or so. Anyone else seeing weird weather so far this year? Matt Larsen vistabeam.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Crazy Weather
This isn't weather related, but we had an interesting tech call the other day. The customer said he had Dark Internet, the technician, curious to why he called it Dark Internet asked what he meant. He said he only has Internet when it is dark out. Well, this call was made during the day and obviously his Internet was not working at the time. The technician could not see the client radio from the AP so he had him check the power supply and POE. The customer said it was plugged into the wall but there was no light on the POE. While troubleshooting, the customer said I can't see what I am doing, I need to turn on the lights. Miraculously, when he turned on the light switch, the POE light came on and his Internet service started working again. Imagine that! Rick Harnish From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Ken Hohhof Sent: Wednesday, June 10, 2009 6:27 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather This has been the wettest spring in memory here west of Chicago. Some of the farmers still have not been able to work their fields because they are too wet. That makes them over a month late to plant, it's getting to where it will be too late to plant anything in those fields. Not the usual crops of field or soybeans. They are starting to talk sweet corn or limas. I guess they could always plant hay. Our biggest business customer is a fertilizer dealer and they don't know day to day what things will be like, if it rains the farmers don't spread fertilizer, if it is dry for a couple days then they can't handle all the orders. They do all the custom fertilizer mixing via VPN to a central application server. I was just out to a location where their PIX501 stopped talking to the Canopy SM, I finally had to put a switch inbetween. Not a negotiation problem, just plain strange. Unfortunately lightning and tornados are not limited to spring. The last few years we have been hit in June/July, even a really bad lightning storm at Christmas time. We have had tornados and microbursts that have picked up silos and dropped them on the opposite side of a barn. The storm a couple days ago I had one customer router blow, and one old Tranzeo radio. I also had a customer call today because they went to Florida for the month of March, they have been back since the beginning of April, and their Internet has not worked since then. I actually left a phone message for them in April, they are an older couple anb honestly I was worried they had died or something. Oddly, another Tranzeo customer. All they had to do was power cycle the radio. But waiting 2.5 months before calling? - Original Message - From: Steve D mailto:bigd...@gmail.com To: Motorola Canopy mailto:motor...@wispa.org User Group Sent: Wednesday, June 10, 2009 5:10 PM Subject: Re: [Motorola II] Crazy Weather As I was reading this very thread, the first big boom of thunder of the year shook my office! -Steve D On Wed, Jun 10, 2009 at 3:01 PM, Dylan Bouterse dy...@corp.power1.com wrote: That sounds like an average afternoon here in Central Florida. We dread the season. Fortunately today has been rather calm..so far. http://en.wikipedia.org/wiki/Florida#Climate Florida's nickname is the Sunshine State, but severe weather is a common occurrence in the state. Central Florida is known as the lightning capital of the United States, as it experiences more lightning strikes than anywhere else in the country. L Dylan From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Doug Clark Sent: Wednesday, June 10, 2009 5:52 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather Its been thunderstorms and massive rain here, I have been fielding non stop calls with blown routers and ethernet cards :o( ---Original Message--- From: Matt Larsen - Lists mailto:li...@manageisp.com Date: 6/10/2009 3:44:24 PM To: WISPA General List mailto:wireless@wispa.org ; Motorola Canopy mailto:motor...@wispa.org User Group; w...@part-15.org Subject: [Motorola II] Crazy Weather Storm #2 rolling in today We've already had three tornado warnings and at least one on the ground within three miles of my house. Amazingly enough - nothing is down other than one site that had a brief power outage. New 9 mile 19ghz link on 2' dishes faded from -48 to -70 for a while and then came back within a few minutes. Seems like we have had rain and lightning almost every night for the last two weeks. I can't help but feel that we are very fortunate that we have only had to replace a couple of radio units since it all started. This is the most rain we have gotten here in probably ten years or so. Anyone else seeing weird weather so far this year? Matt Larsen vistabeam.com No virus found in this incoming message. Checked by AVG - www.avg.com
[WISPA] Crazy Weather
Which brings up another good story. An 85 year old lady called in one day and said at 4:50 every day her computer started playing the Battle Hymn of the Republic. She said her children and grandkids had all tried to figure out why this happened and she was totally frustrated. Since she only lived a few miles away, the technician offered to go to her house at 4:45 pm and see what he could figure out when the song started playing. At 4:50 the Battle Hymn started playing. The technician reached into a basket full of odds and ends and pulled out an old alarm clock that was covered by other junk. How do you bill a sweet little old lady for that? You don't but it makes a great story. Rick PS. Which brings up another story.. Another lady called in and said her computer works fine until she sits down at it and then it goes dark. When she gets up from her chair or if she pounds real hard on the desk the computer lights up again. The technician decided to help out by visiting the house. Sure enough, shortly after she sat down, the monitor went dark. She pounded on the desk and all the sudden the monitor came back on. The technician noticed that a cat ran out from underneath the desk when she pounded on it. He then told her to wait a few minutes and see what happens. Sure enough the cat returned to its spot under the desk and the monitor went black again. The technician said pound on the desk again and look at the floor. When she did it, the cat ran out. He said, there is your problem. She told him that the cat likes to lay on her feet when she sits there and she likes it because it keeps her feet warm. Sure enough the monitor cable was laying on the floor in the same spot and the cat must have put enough pressure on it to break the circuit. Another problem solved but you had to be there to figure it out! From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Ken Hohhof Sent: Wednesday, June 10, 2009 6:27 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather This has been the wettest spring in memory here west of Chicago. Some of the farmers still have not been able to work their fields because they are too wet. That makes them over a month late to plant, it's getting to where it will be too late to plant anything in those fields. Not the usual crops of field or soybeans. They are starting to talk sweet corn or limas. I guess they could always plant hay. Our biggest business customer is a fertilizer dealer and they don't know day to day what things will be like, if it rains the farmers don't spread fertilizer, if it is dry for a couple days then they can't handle all the orders. They do all the custom fertilizer mixing via VPN to a central application server. I was just out to a location where their PIX501 stopped talking to the Canopy SM, I finally had to put a switch inbetween. Not a negotiation problem, just plain strange. Unfortunately lightning and tornados are not limited to spring. The last few years we have been hit in June/July, even a really bad lightning storm at Christmas time. We have had tornados and microbursts that have picked up silos and dropped them on the opposite side of a barn. The storm a couple days ago I had one customer router blow, and one old Tranzeo radio. I also had a customer call today because they went to Florida for the month of March, they have been back since the beginning of April, and their Internet has not worked since then. I actually left a phone message for them in April, they are an older couple anb honestly I was worried they had died or something. Oddly, another Tranzeo customer. All they had to do was power cycle the radio. But waiting 2.5 months before calling? - Original Message - From: Steve D mailto:bigd...@gmail.com To: Motorola Canopy mailto:motor...@wispa.org User Group Sent: Wednesday, June 10, 2009 5:10 PM Subject: Re: [Motorola II] Crazy Weather As I was reading this very thread, the first big boom of thunder of the year shook my office! -Steve D On Wed, Jun 10, 2009 at 3:01 PM, Dylan Bouterse dy...@corp.power1.com wrote: That sounds like an average afternoon here in Central Florida. We dread the season. Fortunately today has been rather calm..so far. http://en.wikipedia.org/wiki/Florida#Climate Florida's nickname is the Sunshine State, but severe weather is a common occurrence in the state. Central Florida is known as the lightning capital of the United States, as it experiences more lightning strikes than anywhere else in the country. L Dylan From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Doug Clark Sent: Wednesday, June 10, 2009 5:52 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather Its been thunderstorms and massive rain here, I have been fielding non stop calls with blown routers and ethernet cards :o( ---Original Message---
Re: [WISPA] Crazy Weather - Strange Tech Support
LOL. I had several support calls today. I tried to trouble shoot, but not the usual problems. My Dude Server started pinging away today and sending messages to my Blackberry around noon. Customers were going down left and right. No storms in the area, the AP was up and running, no obvious problems. So we jumped into the jeep and headed for the highrise that this AP was on which several businesses connect to. All the while customers connecting and disconnecting. Upon approaching the end of our 57 mile drive we see the highrise looming in the background with a 200'+ crane standing in front of our radio lifting an AC off the roof. I was relieved, but a bit upset with the property management. Just goes to show you, every support call can be the unexpected. Victoria Proffer CEO StLouisBroadband.com ShowMeBroadband.com 314.974.5600 SBA Certified WOSB -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Rick Harnish Sent: Wednesday, June 10, 2009 6:31 PM To: 'WISPA General List' Subject: [WISPA] Crazy Weather This isn't weather related, but we had an interesting tech call the other day. The customer said he had Dark Internet, the technician, curious to why he called it Dark Internet asked what he meant. He said he only has Internet when it is dark out. Well, this call was made during the day and obviously his Internet was not working at the time. The technician could not see the client radio from the AP so he had him check the power supply and POE. The customer said it was plugged into the wall but there was no light on the POE. While troubleshooting, the customer said I can't see what I am doing, I need to turn on the lights. Miraculously, when he turned on the light switch, the POE light came on and his Internet service started working again. Imagine that! Rick Harnish From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Ken Hohhof Sent: Wednesday, June 10, 2009 6:27 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather This has been the wettest spring in memory here west of Chicago. Some of the farmers still have not been able to work their fields because they are too wet. That makes them over a month late to plant, it's getting to where it will be too late to plant anything in those fields. Not the usual crops of field or soybeans. They are starting to talk sweet corn or limas. I guess they could always plant hay. Our biggest business customer is a fertilizer dealer and they don't know day to day what things will be like, if it rains the farmers don't spread fertilizer, if it is dry for a couple days then they can't handle all the orders. They do all the custom fertilizer mixing via VPN to a central application server. I was just out to a location where their PIX501 stopped talking to the Canopy SM, I finally had to put a switch inbetween. Not a negotiation problem, just plain strange. Unfortunately lightning and tornados are not limited to spring. The last few years we have been hit in June/July, even a really bad lightning storm at Christmas time. We have had tornados and microbursts that have picked up silos and dropped them on the opposite side of a barn. The storm a couple days ago I had one customer router blow, and one old Tranzeo radio. I also had a customer call today because they went to Florida for the month of March, they have been back since the beginning of April, and their Internet has not worked since then. I actually left a phone message for them in April, they are an older couple anb honestly I was worried they had died or something. Oddly, another Tranzeo customer. All they had to do was power cycle the radio. But waiting 2.5 months before calling? - Original Message - From: Steve D mailto:bigd...@gmail.com To: Motorola Canopy mailto:motor...@wispa.org User Group Sent: Wednesday, June 10, 2009 5:10 PM Subject: Re: [Motorola II] Crazy Weather As I was reading this very thread, the first big boom of thunder of the year shook my office! -Steve D On Wed, Jun 10, 2009 at 3:01 PM, Dylan Bouterse dy...@corp.power1.com wrote: That sounds like an average afternoon here in Central Florida. We dread the season. Fortunately today has been rather calm..so far. http://en.wikipedia.org/wiki/Florida#Climate Florida's nickname is the Sunshine State, but severe weather is a common occurrence in the state. Central Florida is known as the lightning capital of the United States, as it experiences more lightning strikes than anywhere else in the country. L Dylan From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Doug Clark Sent: Wednesday, June 10, 2009 5:52 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather Its been thunderstorms and massive rain here, I have been fielding non stop calls with blown routers and ethernet cards :o
Re: [WISPA] Crazy Weather
Hasn't stop raining here in 3 weeks! Thinking of building an ark out of old Breezecom radios :-) -B- Sent from my Verizon Wireless BlackBerry -Original Message- From: Matt Larsen - Lists li...@manageisp.com Date: Wed, 10 Jun 2009 15:43:31 To: WISPA General Listwireless@wispa.org; Motorola Canopy User Groupmotor...@wispa.org; w...@part-15.org Subject: [WISPA] Crazy Weather Storm #2 rolling in today We've already had three tornado warnings and at least one on the ground within three miles of my house. Amazingly enough - nothing is down other than one site that had a brief power outage. New 9 mile 19ghz link on 2' dishes faded from -48 to -70 for a while and then came back within a few minutes. Seems like we have had rain and lightning almost every night for the last two weeks. I can't help but feel that we are very fortunate that we have only had to replace a couple of radio units since it all started. This is the most rain we have gotten here in probably ten years or so. Anyone else seeing weird weather so far this year? Matt Larsen vistabeam.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Crazy Weather
Been there, done that! I hate those places that have half an outlet wired to a switch! Rick Harnish wrote: This isn't weather related, but we had an interesting tech call the other day. The customer said he had Dark Internet, the technician, curious to why he called it Dark Internet asked what he meant. He said he only has Internet when it is dark out. Well, this call was made during the day and obviously his Internet was not working at the time. The technician could not see the client radio from the AP so he had him check the power supply and POE. The customer said it was plugged into the wall but there was no light on the POE. While troubleshooting, the customer said I can't see what I am doing, I need to turn on the lights. Miraculously, when he turned on the light switch, the POE light came on and his Internet service started working again. Imagine that! Rick Harnish From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Ken Hohhof Sent: Wednesday, June 10, 2009 6:27 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather This has been the wettest spring in memory here west of Chicago. Some of the farmers still have not been able to work their fields because they are too wet. That makes them over a month late to plant, it's getting to where it will be too late to plant anything in those fields. Not the usual crops of field or soybeans. They are starting to talk sweet corn or limas. I guess they could always plant hay. Our biggest business customer is a fertilizer dealer and they don't know day to day what things will be like, if it rains the farmers don't spread fertilizer, if it is dry for a couple days then they can't handle all the orders. They do all the custom fertilizer mixing via VPN to a central application server. I was just out to a location where their PIX501 stopped talking to the Canopy SM, I finally had to put a switch inbetween. Not a negotiation problem, just plain strange. Unfortunately lightning and tornados are not limited to spring. The last few years we have been hit in June/July, even a really bad lightning storm at Christmas time. We have had tornados and microbursts that have picked up silos and dropped them on the opposite side of a barn. The storm a couple days ago I had one customer router blow, and one old Tranzeo radio. I also had a customer call today because they went to Florida for the month of March, they have been back since the beginning of April, and their Internet has not worked since then. I actually left a phone message for them in April, they are an older couple anb honestly I was worried they had died or something. Oddly, another Tranzeo customer. All they had to do was power cycle the radio. But waiting 2.5 months before calling? - Original Message - From: Steve D mailto:bigd...@gmail.com To: Motorola Canopy mailto:motor...@wispa.org User Group Sent: Wednesday, June 10, 2009 5:10 PM Subject: Re: [Motorola II] Crazy Weather As I was reading this very thread, the first big boom of thunder of the year shook my office! -Steve D On Wed, Jun 10, 2009 at 3:01 PM, Dylan Bouterse dy...@corp.power1.com wrote: That sounds like an average afternoon here in Central Florida. We dread "the season". Fortunately today has been rather calm..so far. http://en.wikipedia.org/wiki/Florida#Climate "Florida's nickname is the "Sunshine State", but severe weather is a common occurrence in the state. Central Florida is known as the lightning capital of the United States, as it experiences more lightning strikes than anywhere else in the country." L Dylan From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On Behalf Of Doug Clark Sent: Wednesday, June 10, 2009 5:52 PM To: Motorola Canopy User Group Subject: Re: [Motorola II] Crazy Weather Its been thunderstorms and massive rain here, I have been fielding non stop calls with blown routers and ethernet cards :o( ---Original Message--- From: Matt Larsen - Lists mailto:li...@manageisp.com Date: 6/10/2009 3:44:24 PM To: WISPA General List mailto:wireless@wispa.org ; Motorola Canopy mailto:motor...@wispa.org User Group; w...@part-15.org Subject: [Motorola II] Crazy Weather Storm #2 rolling in today We've already had three tornado warnings and at least one on the ground within three miles of my house. Amazingly enough - nothing is down other than one site that had a brief power outage. New 9 mile 19ghz link on 2' dishes faded from -48 to -70 for a while and then came back within a few minutes. Seems like we have had rain and lightning almost every night for the last two weeks. I can't help but feel that we are very fortunate that we have only had to replace a couple of radio units since it all started. This is the most rain we have gotten here in probably ten years or so. Anyone else seeing weird weather so far this year?
