Re: [WISPA] After hour call handling?
Good gear that's installed properly too. :) Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Marlon K. Schafer Sent: Thursday, April 16, 2009 11:52 PM To: aosg...@streamline-solutions.net; WISPA General List Subject: Re: [WISPA] After hour call handling? My cell number is on every answering machine. I tell people that if it's urgent they can call. One of these days I'll have another tech and we'll take turns on stand-by. The best solution I've found though? GOOD gear! It's amazing what happens to the after hours call when you get top notch gear installed. marlon - Original Message - From: Aaron D. Osgood aosg...@streamline-solutions.net To: WISPA General List wireless@wispa.org Sent: Thursday, April 16, 2009 6:42 PM Subject: [WISPA] After hour call handling? How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerryR smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] After hour call handling?
These guys have been outstanding for us: http://kitsupport.com/ We forward our tech support calls to them between 5pm-8am and they have done a great job. All calls that they receive come back into our Freeside system as a work ticket with all the details on the calls they have taken and our techs jump on the ones that KIT can't resolve over the phone right away in the morning. They will also call us if they get a bunch of calls from the same place with outage issues. I believe the minimum monthly charge is $350/month, and that includes up to 70 support calls. In a year, I don't think we've gone over that number of calls more than once or twice. One of the best investments I've ever made. Matt Larsen vistabeam.com Kurt Fankhauser wrote: Good gear that's installed properly too. :) Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Marlon K. Schafer Sent: Thursday, April 16, 2009 11:52 PM To: aosg...@streamline-solutions.net; WISPA General List Subject: Re: [WISPA] After hour call handling? My cell number is on every answering machine. I tell people that if it's urgent they can call. One of these days I'll have another tech and we'll take turns on stand-by. The best solution I've found though? GOOD gear! It's amazing what happens to the after hours call when you get top notch gear installed. marlon - Original Message - From: Aaron D. Osgood aosg...@streamline-solutions.net To: WISPA General List wireless@wispa.org Sent: Thursday, April 16, 2009 6:42 PM Subject: [WISPA] After hour call handling? How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerryR smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] After hour call handling?
As our internal phone system is voip with a asterisk PBX I simply setup a time condition after hours for them to either leave a message or press 6 if they believe a tower is down, or its an emergency to forward the call to my cell. Ryan On Thu, Apr 16, 2009 at 7:42 PM, Aaron D. Osgood aosg...@streamline-solutions.net wrote: How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerry® smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] After hour call handling?
My innernet don't work so ur twer down... I would imagine they'd call if their Internet access didn't work and press 6, as the customer would haven't no idea where the problem is. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer On Fri, Apr 17, 2009 at 11:38 AM, Ryan Ghering rgher...@gmail.com wrote: As our internal phone system is voip with a asterisk PBX I simply setup a time condition after hours for them to either leave a message or press 6 if they believe a tower is down, or its an emergency to forward the call to my cell. Ryan On Thu, Apr 16, 2009 at 7:42 PM, Aaron D. Osgood aosg...@streamline-solutions.net wrote: How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerry® smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] After hour call handling?
Actually I get very few calls in the evenings.. Ryan On Fri, Apr 17, 2009 at 10:05 AM, Josh Luthman j...@imaginenetworksllc.comwrote: My innernet don't work so ur twer down... I would imagine they'd call if their Internet access didn't work and press 6, as the customer would haven't no idea where the problem is. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer On Fri, Apr 17, 2009 at 11:38 AM, Ryan Ghering rgher...@gmail.com wrote: As our internal phone system is voip with a asterisk PBX I simply setup a time condition after hours for them to either leave a message or press 6 if they believe a tower is down, or its an emergency to forward the call to my cell. Ryan On Thu, Apr 16, 2009 at 7:42 PM, Aaron D. Osgood aosg...@streamline-solutions.net wrote: How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerry® smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] After hour call handling?
Because you use good equipment and did it well I am sure :) On 4/17/09, Ryan Ghering rgher...@gmail.com wrote: Actually I get very few calls in the evenings.. Ryan On Fri, Apr 17, 2009 at 10:05 AM, Josh Luthman j...@imaginenetworksllc.comwrote: My innernet don't work so ur twer down... I would imagine they'd call if their Internet access didn't work and press 6, as the customer would haven't no idea where the problem is. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer On Fri, Apr 17, 2009 at 11:38 AM, Ryan Ghering rgher...@gmail.com wrote: As our internal phone system is voip with a asterisk PBX I simply setup a time condition after hours for them to either leave a message or press 6 if they believe a tower is down, or its an emergency to forward the call to my cell. Ryan On Thu, Apr 16, 2009 at 7:42 PM, Aaron D. Osgood aosg...@streamline-solutions.net wrote: How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerry® smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] After hour call handling?
I made that mistake... The straw that broke the camel's back was when I got a call at 11:30 PM on Sunday that I am having problems getting my Xbox to work. It says I need a key. I realized at that point, as I was waking from my slumber, that it was not a good idea. I don't remember my response, but I am sure I wasn't as nice as I would have been normally... We use Asterisk and during business hours, we answer calls as much as we can. After hours, unless they are paying business rates, it says on our menu if they are a residence calling for support, press X and you can leave a message. If you are a business or a residential customer in need of immediate support, press Y. If they press Y, the first announcement says Note: for all residential customers calling for after hours support, there will be a $75 charge for each hour on their next bill. It gives the customers that HAVE TO HAVE IT NOW!!! the ability to get support, especially for that executive that has to have a report done at 3:00 AM for the financial meeting he will be attending and he can't figure out his email settings on a work laptop that has never been home to setup. We can now justify paying off-hour rates to my techs. Eric Rogers Precision Data Solutions, LLC (317) 831-3000 x200 -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Marlon K. Schafer Sent: Thursday, April 16, 2009 11:52 PM To: aosg...@streamline-solutions.net; WISPA General List Subject: Re: [WISPA] After hour call handling? My cell number is on every answering machine. I tell people that if it's urgent they can call. One of these days I'll have another tech and we'll take turns on stand-by. The best solution I've found though? GOOD gear! It's amazing what happens to the after hours call when you get top notch gear installed. marlon - Original Message - From: Aaron D. Osgood aosg...@streamline-solutions.net To: WISPA General List wireless@wispa.org Sent: Thursday, April 16, 2009 6:42 PM Subject: [WISPA] After hour call handling? How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerry(r) smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] After hour call handling?
Ever have someone call you up and ask a question like this: Hey my friend just sent me an email and I'm gonna print it out but my ink is low, does it use my friends ink or mine? Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Eric Rogers Sent: Friday, April 17, 2009 1:01 PM To: WISPA General List Subject: Re: [WISPA] After hour call handling? I made that mistake... The straw that broke the camel's back was when I got a call at 11:30 PM on Sunday that I am having problems getting my Xbox to work. It says I need a key. I realized at that point, as I was waking from my slumber, that it was not a good idea. I don't remember my response, but I am sure I wasn't as nice as I would have been normally... We use Asterisk and during business hours, we answer calls as much as we can. After hours, unless they are paying business rates, it says on our menu if they are a residence calling for support, press X and you can leave a message. If you are a business or a residential customer in need of immediate support, press Y. If they press Y, the first announcement says Note: for all residential customers calling for after hours support, there will be a $75 charge for each hour on their next bill. It gives the customers that HAVE TO HAVE IT NOW!!! the ability to get support, especially for that executive that has to have a report done at 3:00 AM for the financial meeting he will be attending and he can't figure out his email settings on a work laptop that has never been home to setup. We can now justify paying off-hour rates to my techs. Eric Rogers Precision Data Solutions, LLC (317) 831-3000 x200 -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Marlon K. Schafer Sent: Thursday, April 16, 2009 11:52 PM To: aosg...@streamline-solutions.net; WISPA General List Subject: Re: [WISPA] After hour call handling? My cell number is on every answering machine. I tell people that if it's urgent they can call. One of these days I'll have another tech and we'll take turns on stand-by. The best solution I've found though? GOOD gear! It's amazing what happens to the after hours call when you get top notch gear installed. marlon - Original Message - From: Aaron D. Osgood aosg...@streamline-solutions.net To: WISPA General List wireless@wispa.org Sent: Thursday, April 16, 2009 6:42 PM Subject: [WISPA] After hour call handling? How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerry(r) smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] After hour call handling?
Yep. Tell them that they have a major computer problem and that they need to box it up and return it to the seller Kurt Fankhauser wrote: Ever have someone call you up and ask a question like this: "Hey my friend just sent me an email and I'm gonna print it out but my ink is low, does it use my friends ink or mine?" Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 www.wavelinc.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Eric Rogers Sent: Friday, April 17, 2009 1:01 PM To: WISPA General List Subject: Re: [WISPA] After hour call handling? I made that mistake... The straw that broke the camel's back was when I got a call at 11:30 PM on Sunday that "I am having problems getting my Xbox to work. It says I need a key." I realized at that point, as I was waking from my slumber, that it was not a good idea. I don't remember my response, but I am sure I wasn't as nice as I would have been normally... We use Asterisk and during business hours, we answer calls as much as we can. After hours, unless they are paying business rates, it says on our menu if they are a residence calling for support, press X and you can leave a message. If you are a business or a residential customer in need of immediate support, press Y. If they press Y, the first announcement says Note: for all residential customers calling for after hours support, there will be a $75 charge for each hour on their next bill. It gives the customers that "HAVE TO HAVE IT NOW!!!" the ability to get support, especially for that executive that has to have a report done at 3:00 AM for the financial meeting he will be attending and he can't figure out his email settings on a work laptop that has never been home to setup. We can now justify paying off-hour rates to my techs. Eric Rogers Precision Data Solutions, LLC (317) 831-3000 x200 -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Marlon K. Schafer Sent: Thursday, April 16, 2009 11:52 PM To: aosg...@streamline-solutions.net; WISPA General List Subject: Re: [WISPA] After hour call handling? My cell number is on every answering machine. I tell people that if it's urgent they can call. One of these days I'll have another tech and we'll take turns on "stand-by". The best solution I've found though? GOOD gear! It's amazing what happens to the after hours call when you get top notch gear installed. marlon - Original Message - From: "Aaron D. Osgood" aosg...@streamline-solutions.net To: "WISPA General List" wireless@wispa.org Sent: Thursday, April 16, 2009 6:42 PM Subject: [WISPA] After hour call handling? How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerry(r) smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wisp
Re: [WISPA] After hour call handling?
Digium board with Asterisk running on a SFF PC, (Actually Alix 1c running ubuntu server on CF card) This is a very robust option with call forwarding, tracking, voip integration. When the call comes in, it will track the person/s down using a variety of methods from dialing pbx extensions, phone numbers, voip software (zoiper) on your computer, IM, and finally if you can't be reached, will deliver a voice message to your email in the form of a wav file. We think it's great! Steve -- Aaron D. Osgood wrote: How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerry® smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] After hour call handling?
I have my direct DID follow me to my cell and the support option rings to who is on call. Recently that's been only me. On 4/16/09, Aaron D. Osgood aosg...@streamline-solutions.net wrote: How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerry® smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] After hour call handling?
Ya...I know how that is :) On 4/16/09, Cliff Olle w...@eccentrixtechnologies.com wrote: Multiple ringing phones is always fun. Techs point of viewOkay, third ringPlease stop ringing Crap, I guess I have to get it. It happens in the office here as well when certain calls ring multiple phones. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Bill Price Sent: Thursday, April 16, 2009 8:58 PM To: WISPA General List Subject: Re: [WISPA] After hour call handling? Same here. We have our calls routed through our voip system that does a broadcast ring to a couple of our techs. -Original Message- From: Josh Luthman j...@imaginenetworksllc.com Sent: Thursday, April 16, 2009 9:48 PM To: aosg...@streamline-solutions.net; WISPA General List wireless@wispa.org Subject: Re: [WISPA] After hour call handling? I have my direct DID follow me to my cell and the support option rings to who is on call. Recently that's been only me. On 4/16/09, Aaron D. Osgood aosg...@streamline-solutions.net wrote: How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerryR smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] After hour call handling?
My cell number is on every answering machine. I tell people that if it's urgent they can call. One of these days I'll have another tech and we'll take turns on stand-by. The best solution I've found though? GOOD gear! It's amazing what happens to the after hours call when you get top notch gear installed. marlon - Original Message - From: Aaron D. Osgood aosg...@streamline-solutions.net To: WISPA General List wireless@wispa.org Sent: Thursday, April 16, 2009 6:42 PM Subject: [WISPA] After hour call handling? How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerry® smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] After hour call handling?
Once those engenius radios were replaced with trangos or MTs the issues vanished. Most calls are noob questions. On 4/16/09, Marlon K. Schafer o...@odessaoffice.com wrote: My cell number is on every answering machine. I tell people that if it's urgent they can call. One of these days I'll have another tech and we'll take turns on stand-by. The best solution I've found though? GOOD gear! It's amazing what happens to the after hours call when you get top notch gear installed. marlon - Original Message - From: Aaron D. Osgood aosg...@streamline-solutions.net To: WISPA General List wireless@wispa.org Sent: Thursday, April 16, 2009 6:42 PM Subject: [WISPA] After hour call handling? How does everyone handle after hour calls for service? (Answering service? Call forward to cell? Etc.) Sent from my BlackBerry® smartphone with Nextel Direct Connect -Original Message- From: Brian Rohrbacher br...@reliableinter.net Date: Thu, 16 Apr 2009 21:31:25 To: WISPA General Listwireless@wispa.org Subject: Re: [WISPA] How much to charge for a truck roll WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Those who don't understand UNIX are condemned to reinvent it, poorly. --- Henry Spencer WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
