Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th, 2008
Chuck, Yes, and we are jealous :-) We did a great job on getting real estate. We are one top of 50% of the top 25 tallest structures in our area. But in our market/topology, that is no where near good enough to serve "everyone". But then again, its not really necessary to serve "everybody". Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Chuck McCown - 3" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; "WISPA General List" Sent: Monday, October 13, 2008 10:45 PM Subject: Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th,2008 > Nope. When you have about 65 APs up on high ground looking down into your > service territory and totally surrounding it, you can serve everyone. > - Original Message - > From: "Brian Webster" <[EMAIL PROTECTED]> > To: "WISPA General List" > Sent: Monday, October 13, 2008 9:41 PM > Subject: Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik > disconnectissueOct7th, 2008 > > >> Now Chuck, I have to believe you do a little bit more than assume knowing >> how much you already know about RF ... :-) >> >> >> >> Thank You, >> Brian Webster >> >> -Original Message- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >> Behalf Of Chuck McCown - 3 >> Sent: Monday, October 13, 2008 11:24 PM >> To: WISPA General List >> Subject: Re: [WISPA] [Tranzeo] New Update -Tranzeo/Mtik >> disconnectissueOct7th, 2008 >> >> >> We always assume we will get a signal. We are rarely wrong. >> ----- Original Message - >> From: Travis Johnson >> To: [EMAIL PROTECTED] ; WISPA General List >> Sent: Monday, October 13, 2008 9:07 PM >> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik >> disconnectissueOct7th, 2008 >> >> >> So there are people that don't roll a truck because some software says >> you >> may not be able to get a connection? That seems like a pretty poor idea >> to >> me... we have clients that we had to try 3 or 4 different towers with 2 >> or >> 3 >> different frequencies before we get a good signal. This "tool" may have >> disqualified that customer, yet we got them installed. >> >> Plus, how do you know if you want to make their location your next >> repeater to service that area if you just tell them no over the phone? ;) >> >> Travis >> Microserv >> >> Brian Webster wrote: >> On the topic of knowing if the lead was qualified and you could offer >> service to that lead location (start shameless plug), I know of a company >> that can provide you with an inexpensive tool to do a lookup by address >> and >> give the answer while still on the phone.. As some of the folks on >> this >> list who already use it for their opinion of how well it works and >> increases >> productivity and decrease truck rolls to bad installs. >> >> >> >> Thank You, >> Brian Webster >> www.wirelessmapping.com <http://www.wirelessmapping.com> >> >> >> -Original Message- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >> Behalf Of RickG >> Sent: Monday, October 13, 2008 10:46 PM >> To: WISPA General List >> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik >> disconnectissueOct7th, 2008 >> >> >> Great post Tom! >> As I mentioned earlier, we used to give $20. A study by my marketing >> person showed 90% of our new installs were referrals. The interesting >> part was when asked, the referrer said they would've provided the >> referral whether or not the $20 was offered. >> -RickG >> >> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]> >> wrote: >> 1. Anyone have any idea what percentage of customers provide referrals, >>with >> a program like "free month for each referral"? >> >> 2. Has anyone asked their customers that have not provided referrals, >> what >> would be adequate incentive for them to be willing to? >> >> 3. How well do these programs work for residential versus business? >> >> I'm just asking because... Some of our customers have said that the did >>not >> refer because >> a) its against their corporate policy to give referrals. >> b) afraid their service would slow down because, there would be less >> capacity available to themselves afterwords. >> c) they did not want to be held accountable for their implied >&
Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th, 2008
That is when we break the news to the customer they have to take the ersatz service by way of a 900 SM. They still think it is great. - Original Message - From: Travis Johnson To: WISPA General List Sent: Monday, October 13, 2008 9:56 PM Subject: Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th, 2008 Negative. I have a tower location that is 4,000 feet above the valley floor (which is only 5 miles away, direct line of site). We still have about 40% NOGO's in this area why? Because this is a heavily treed area (National Forest) with 80-100 foot pine trees surrounding most homes on all sides. :( Travis Microserv Chuck McCown - 3 wrote: Nope. When you have about 65 APs up on high ground looking down into your service territory and totally surrounding it, you can serve everyone. - Original Message - From: "Brian Webster" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Monday, October 13, 2008 9:41 PM Subject: Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th, 2008 Now Chuck, I have to believe you do a little bit more than assume knowing how much you already know about RF ... :-) Thank You, Brian Webster -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Chuck McCown - 3 Sent: Monday, October 13, 2008 11:24 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update -Tranzeo/Mtik disconnectissueOct7th, 2008 We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This "tool" may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com <http://www.wirelessmapping.com> -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]> wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like "free month for each referral"? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring "qualified" leads. One potential negative I predic
Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th, 2008
Pine trees are the worst, they can suck up signal like no tomorrow.. Don't envy you in those situations at all. Thank You, Brian Webster -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Travis Johnson Sent: Monday, October 13, 2008 11:56 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th, 2008 Negative. I have a tower location that is 4,000 feet above the valley floor (which is only 5 miles away, direct line of site). We still have about 40% NOGO's in this area why? Because this is a heavily treed area (National Forest) with 80-100 foot pine trees surrounding most homes on all sides. :( Travis Microserv Chuck McCown - 3 wrote: Nope. When you have about 65 APs up on high ground looking down into your service territory and totally surrounding it, you can serve everyone. - Original Message - From: "Brian Webster" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Monday, October 13, 2008 9:41 PM Subject: Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th, 2008 Now Chuck, I have to believe you do a little bit more than assume knowing how much you already know about RF ... :-) Thank You, Brian Webster -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Chuck McCown - 3 Sent: Monday, October 13, 2008 11:24 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update -Tranzeo/Mtik disconnectissueOct7th, 2008 We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This "tool" may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com <http://www.wirelessmapping.com> -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]> wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like "free month for each referral"? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring "quali
Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th, 2008
Negative. I have a tower location that is 4,000 feet above the valley floor (which is only 5 miles away, direct line of site). We still have about 40% NOGO's in this area why? Because this is a heavily treed area (National Forest) with 80-100 foot pine trees surrounding most homes on all sides. :( Travis Microserv Chuck McCown - 3 wrote: Nope. When you have about 65 APs up on high ground looking down into your service territory and totally surrounding it, you can serve everyone. - Original Message - From: "Brian Webster" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Monday, October 13, 2008 9:41 PM Subject: Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th, 2008 Now Chuck, I have to believe you do a little bit more than assume knowing how much you already know about RF ... :-) Thank You, Brian Webster -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Chuck McCown - 3 Sent: Monday, October 13, 2008 11:24 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update -Tranzeo/Mtik disconnectissueOct7th, 2008 We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This "tool" may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]> wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like "free month for each referral"? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring "qualified" leads. One potential negative I predicted was that referrals would come in as "unqualified leads". Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads that would never be feasible to close. Just doing the Google map pre-surveys would kill half the day, and could burry productivity for a
Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th, 2008
Nope. When you have about 65 APs up on high ground looking down into your service territory and totally surrounding it, you can serve everyone. - Original Message - From: "Brian Webster" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Monday, October 13, 2008 9:41 PM Subject: Re: [WISPA] [Tranzeo] New Update-Tranzeo/Mtik disconnectissueOct7th, 2008 > Now Chuck, I have to believe you do a little bit more than assume knowing > how much you already know about RF ... :-) > > > > Thank You, > Brian Webster > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Behalf Of Chuck McCown - 3 > Sent: Monday, October 13, 2008 11:24 PM > To: WISPA General List > Subject: Re: [WISPA] [Tranzeo] New Update -Tranzeo/Mtik > disconnectissueOct7th, 2008 > > > We always assume we will get a signal. We are rarely wrong. > - Original Message - > From: Travis Johnson > To: [EMAIL PROTECTED] ; WISPA General List > Sent: Monday, October 13, 2008 9:07 PM > Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik > disconnectissueOct7th, 2008 > > > So there are people that don't roll a truck because some software says > you > may not be able to get a connection? That seems like a pretty poor idea to > me... we have clients that we had to try 3 or 4 different towers with 2 or > 3 > different frequencies before we get a good signal. This "tool" may have > disqualified that customer, yet we got them installed. > > Plus, how do you know if you want to make their location your next > repeater to service that area if you just tell them no over the phone? ;) > > Travis > Microserv > > Brian Webster wrote: > On the topic of knowing if the lead was qualified and you could offer > service to that lead location (start shameless plug), I know of a company > that can provide you with an inexpensive tool to do a lookup by address > and > give the answer while still on the phone.. As some of the folks on > this > list who already use it for their opinion of how well it works and > increases > productivity and decrease truck rolls to bad installs. > > > > Thank You, > Brian Webster > www.wirelessmapping.com <http://www.wirelessmapping.com> > > > -Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Behalf Of RickG > Sent: Monday, October 13, 2008 10:46 PM > To: WISPA General List > Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik > disconnectissueOct7th, 2008 > > > Great post Tom! > As I mentioned earlier, we used to give $20. A study by my marketing > person showed 90% of our new installs were referrals. The interesting > part was when asked, the referrer said they would've provided the > referral whether or not the $20 was offered. > -RickG > > On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]> > wrote: > 1. Anyone have any idea what percentage of customers provide referrals, >with > a program like "free month for each referral"? > > 2. Has anyone asked their customers that have not provided referrals, what > would be adequate incentive for them to be willing to? > > 3. How well do these programs work for residential versus business? > > I'm just asking because... Some of our customers have said that the did >not > refer because > a) its against their corporate policy to give referrals. > b) afraid their service would slow down because, there would be less > capacity available to themselves afterwords. > c) they did not want to be held accountable for their implied indorsement, > if service for the new referred to company did not work out well. > d) the compensation amounts were not significant enough for them to extend > the effort, or track it.. > e) There job was not to be our salesman, that was our job. > f) They already refer, and they'd already do that regardless of getting >any > payment compensation, so compensation unnecessary. They'd rather us put >that > money into maintaining/upgrading our network. > g) It was unclear whether the appropriate person would get compensation. >For > example, if a employee made the referral, they personally would have very > little benefit for their employer to save and get a month free. > > What I'm most interested in is What would encourage a higher number of > customers to start referring "qualified" leads. > > One potential negative I predicted was that referrals would come in as > "unqualified leads". Previously leads came in for areas that we could not > serve. > I made that mistake advertising r
Re: [WISPA] [Tranzeo] New Update -Tranzeo/Mtik disconnectissueOct7th, 2008
Now Chuck, I have to believe you do a little bit more than assume knowing how much you already know about RF ... :-) Thank You, Brian Webster -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Chuck McCown - 3 Sent: Monday, October 13, 2008 11:24 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update -Tranzeo/Mtik disconnectissueOct7th, 2008 We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This "tool" may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com <http://www.wirelessmapping.com> -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]> wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like "free month for each referral"? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring "qualified" leads. One potential negative I predicted was that referrals would come in as "unqualified leads". Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads that would never be feasible to close. Just doing the Google map pre-surveys would kill half the day, and could burry productivity for a small staffed company. Leads aren;t good, unless there is a high chance that the lead will materialize. So this brings me back to How will the promotion incourage the customer to bring in qualified leads? How will the customer understand who would be qualified? Thats why I like stipulatons such as We pay you X, if you refer a customer "in your building" or "in your neighborhood", or "within 1/2 mile of your address". Etc Etc. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Steve Barnes" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Monday, October 13, 2008 10:09 AM Su
Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008
The tool would have every coverage plot for all of your towers loaded as separate layers. The coverage plots are run at the margins you would prefer, such as a minimum of 10 db fade. You can easily turn then on and off separately to see if a location is served by more than one tower. These RF predictions are run using 10 meter terrain and 30 meter clutter data. In most cases they will be a bit conservative and yes you might possibly say no to something you MAY be able to serve if you spend a lot of time doing things out of the ordinary from a typical install. For many WISP's, they would rather hook up a customer with a solid signal that won't be a lot of problems later on. On the topic of it being a possible good repeater site, if the RF signal can't get there from one of your AP's, odds are there won't be a path to do a backhaul and make it a repeater either. Now there are always exceptions, but at some point there needs to be a value put on the time spent. You can download a sample file on my web site and load it in to Google Earth. This is a real working WISP on this list who gave me permission to use this file for this purpose. Ask Mike Bushard of Wisper Wireless yourself on how well it works for them. Here is the direct link to the file http://www.wirelessmapping.com/Multi%20Site%20Wireless%20Network%20Sample.km z Save the file to your hard drive first before opening it on Google Earth. RF Predictions done properly are extremely accurate and be a great tool to help improve efficiencies in day to day operations. They can just as easily be done wrong and overstate things in a big way thus negating any usefulness. Thank You, Brian Webster www.wirelessmapping.com -Original Message- From: Travis Johnson [mailto:[EMAIL PROTECTED] Sent: Monday, October 13, 2008 11:07 PM To: [EMAIL PROTECTED]; WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This "tool" may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com <http://www.wirelessmapping.com> -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]> wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like "free month for each referral"? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their emp
Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008
We always assume we will get a signal. We are rarely wrong. - Original Message - From: Travis Johnson To: [EMAIL PROTECTED] ; WISPA General List Sent: Monday, October 13, 2008 9:07 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This "tool" may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com <http://www.wirelessmapping.com> -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]> wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like "free month for each referral"? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring "qualified" leads. One potential negative I predicted was that referrals would come in as "unqualified leads". Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads that would never be feasible to close. Just doing the Google map pre-surveys would kill half the day, and could burry productivity for a small staffed company. Leads aren;t good, unless there is a high chance that the lead will materialize. So this brings me back to How will the promotion incourage the customer to bring in qualified leads? How will the customer understand who would be qualified? Thats why I like stipulatons such as We pay you X, if you refer a customer "in your building" or "in your neighborhood", or "within 1/2 mile of your address". Etc Etc. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Steve Barnes" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Monday, October 13, 2008 10:09 AM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect issueOct7th, 2008 How is the MT/Tranzeo Beta Firmware working? I have issues when the disconnect happens the AP shows horrible signals from the Tranzeo's (-105 to -113) but if you start a ping to that radio it drops back to -69. Is this resolved as well? If I reboot the AP all the signals are fine. Steve Ba
Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008
So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This "tool" may have disqualified that customer, yet we got them installed. Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) Travis Microserv Brian Webster wrote: On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]> wrote: 1. Anyone have any idea what percentage of customers provide referrals, with a program like "free month for each referral"? 2. Has anyone asked their customers that have not provided referrals, what would be adequate incentive for them to be willing to? 3. How well do these programs work for residential versus business? I'm just asking because... Some of our customers have said that the did not refer because a) its against their corporate policy to give referrals. b) afraid their service would slow down because, there would be less capacity available to themselves afterwords. c) they did not want to be held accountable for their implied indorsement, if service for the new referred to company did not work out well. d) the compensation amounts were not significant enough for them to extend the effort, or track it.. e) There job was not to be our salesman, that was our job. f) They already refer, and they'd already do that regardless of getting any payment compensation, so compensation unnecessary. They'd rather us put that money into maintaining/upgrading our network. g) It was unclear whether the appropriate person would get compensation. For example, if a employee made the referral, they personally would have very little benefit for their employer to save and get a month free. What I'm most interested in is What would encourage a higher number of customers to start referring "qualified" leads. One potential negative I predicted was that referrals would come in as "unqualified leads". Previously leads came in for areas that we could not serve. I made that mistake advertising residential in the yelloe pages. So much of my time was wasted on leads that would never be feasible to close. Just doing the Google map pre-surveys would kill half the day, and could burry productivity for a small staffed company. Leads aren;t good, unless there is a high chance that the lead will materialize. So this brings me back to How will the promotion incourage the customer to bring in qualified leads? How will the customer understand who would be qualified? Thats why I like stipulatons such as We pay you X, if you refer a customer "in your building" or "in your neighborhood", or "within 1/2 mile of your address". Etc Etc. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Steve Barnes" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Monday, October 13, 2008 10:09 AM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect issueOct7th, 2008 How is the MT/Tranzeo Beta Firmware working? I have issues when the disconnect happens the AP shows horrible signals from the Tranzeo's (-105 to -113) but if you start a ping to that radio it drops back to -69. Is this resolved as well? If I reboot the AP all the signals are fine. Steve Barnes RCWiFi Wireless Internet Service -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of D. Ryan Spott Sent: Tuesday, October 07, 2008 8:03 PM To: [EMAIL PROTECTED]; WISPA General List Cc: Tranz
Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008
On the topic of knowing if the lead was qualified and you could offer service to that lead location (start shameless plug), I know of a company that can provide you with an inexpensive tool to do a lookup by address and give the answer while still on the phone.. As some of the folks on this list who already use it for their opinion of how well it works and increases productivity and decrease truck rolls to bad installs. Thank You, Brian Webster www.wirelessmapping.com <http://www.wirelessmapping.com> -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of RickG Sent: Monday, October 13, 2008 10:46 PM To: WISPA General List Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 Great post Tom! As I mentioned earlier, we used to give $20. A study by my marketing person showed 90% of our new installs were referrals. The interesting part was when asked, the referrer said they would've provided the referral whether or not the $20 was offered. -RickG On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]> wrote: > 1. Anyone have any idea what percentage of customers provide referrals, with > a program like "free month for each referral"? > > 2. Has anyone asked their customers that have not provided referrals, what > would be adequate incentive for them to be willing to? > > 3. How well do these programs work for residential versus business? > > I'm just asking because... Some of our customers have said that the did not > refer because > a) its against their corporate policy to give referrals. > b) afraid their service would slow down because, there would be less > capacity available to themselves afterwords. > c) they did not want to be held accountable for their implied indorsement, > if service for the new referred to company did not work out well. > d) the compensation amounts were not significant enough for them to extend > the effort, or track it.. > e) There job was not to be our salesman, that was our job. > f) They already refer, and they'd already do that regardless of getting any > payment compensation, so compensation unnecessary. They'd rather us put that > money into maintaining/upgrading our network. > g) It was unclear whether the appropriate person would get compensation. For > example, if a employee made the referral, they personally would have very > little benefit for their employer to save and get a month free. > > What I'm most interested in is What would encourage a higher number of > customers to start referring "qualified" leads. > > One potential negative I predicted was that referrals would come in as > "unqualified leads". Previously leads came in for areas that we could not > serve. > I made that mistake advertising residential in the yelloe pages. So much of > my time was wasted on leads that would never be feasible to close. > Just doing the Google map pre-surveys would kill half the day, and could > burry productivity for a small staffed company. Leads aren;t good, unless > there is a high chance that the lead will materialize. So this brings me > back to How will the promotion incourage the customer to bring in > qualified leads? How will the customer understand who would be qualified? > Thats why I like stipulatons such as We pay you X, if you refer a > customer "in your building" or "in your neighborhood", or "within 1/2 mile > of your address". Etc Etc. > > Tom DeReggi > RapidDSL & Wireless, Inc > IntAirNet- Fixed Wireless Broadband > > > - Original Message - > From: "Steve Barnes" <[EMAIL PROTECTED]> > To: "WISPA General List" > Sent: Monday, October 13, 2008 10:09 AM > Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect > issueOct7th, 2008 > > >> How is the MT/Tranzeo Beta Firmware working? I have issues when the >> disconnect happens the AP shows horrible signals from the Tranzeo's >> (-105 to -113) but if you start a ping to that radio it drops back to >> -69. Is this resolved as well? If I reboot the AP all the signals are >> fine. >> >> Steve Barnes >> RCWiFi Wireless Internet Service >> >> -Original Message- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >> Behalf Of D. Ryan Spott >> Sent: Tuesday, October 07, 2008 8:03 PM >> To: [EMAIL PROTECTED]; WISPA General List >> Cc: Tranzeo Support >> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect >> issueOct 7th, 2008 >> >> Since Damian has made this public, I guess I can talk about this >> testing >> >> I have been using their
Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008
On mine it's the Atheros chip. xr2 is what I think I'm running. marlon - Original Message - From: "Scottie Arnett" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>; "WISPA General List" Sent: Wednesday, October 08, 2008 5:45 PM Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 > Ok, checked today. I have a Nanostation on this with an uptime of a little > over 3 days with no disconnects. I have another Linksys Wet-11 I hooked to > it for S&G. It has been up over a week with no disconnects. Both are about > a mile from the tower. Is this happening with certain wireless cards in > the Mikrotik? The Prism card doesn't seem to have the problem with the NS2 > and Linksys. I haven't got a Tranzeo here to test with. > > Scottie > > -- Original Message -- > From: "Scottie Arnett" <[EMAIL PROTECTED]> > Reply-To: [EMAIL PROTECTED], WISPA General List > Date: Tue, 7 Oct 2008 23:01:35 -0500 > >>Ryan, >> >>Not to take anything from your tests! I have saw that clearly from all the >>other responses. Their is definitely an issue with Mikrotik and the new >>firmware that affects almost EVERYTHING! I am in a dilemma with swapping >>out 900 Mhz Canopy in our town with clear LOS, with something else! I have >>a Mikrotik box with a Prism 23dB card running a 120 degree 16dB Pac >>Wireless Antenna on 3.10 Mikrotik Firmware! >> >>I only have 2 cpq's on it at the moment. Will test and report back...but I >>am sure with the loss on cable I have I need to replace it >>and report back with something else. >> >>-- Original Message -- >>From: "D. Ryan Spott" <[EMAIL PROTECTED]> >>Reply-To: WISPA General List >>Date: Tue, 7 Oct 2008 17:02:34 -0700 >> >>>Since Damian has made this public, I guess I can talk about this >>>testing >>> >>>I have been using their beta software for over 2 weeks now and I have >>>uptimes that long as well. >>> >>>I will not disagree with Damian regarding the mtik patch. :) >>> >>>This **IS** an Mtik issue and affects more than just Tranzeo devices. >>> >>>ryan >>> >>> >>>On Oct 7, 2008, at 2:30 PM, Damian Wallace wrote: >>> >>>> >>>> >>>> MT has made several betas available for testing. The results are >>>> promising, but we aren't running real clients on the MT. >>>> >>>> We also have an extremely hacky way of dealing with this issue. We >>>> have >>>> an alpha available for this on a Non-Supported basis. When this >>>> feature >>>> is turned on, you have to reboot the AP when management changes like >>>> channel are made. >>>> >>>> You can get a copy of the alpha by emailing support. They will send >>>> you >>>> a copy of the firmware and a warning that this breaks a lot of ways AP >>>> send management frames, and that we don't support it. We think you >>>> are >>>> better off to use the Microtik patch since it should solve the problem >>>> for all units, not just Tranzeos. >>>> >>>> >>>> >>>> >>>> *** >>>> Register your services in our FREE WISP Locator >>>> http://www.part-15.org/maps/WISPSearch.asp >>>> *** >>>> The PART-15.ORG tranzeo Discussion List >>>> This is a Paid Subscription Email Discussion List Service. >>>> All rights reserved. All content becomes the sole property >>>> of PART-15.ORG >>>> *** >>>> To unsubscribe from the list: Send an email to: [EMAIL PROTECTED] >>>> In the Body: Unsubscribe Tranzeo >>> >>> >>> >>> >>>WISPA Wants You! Join today! >>>http://signup.wispa.org/ >>> >>> >>>WISPA Wireless List: wireless@wispa.org >>> >>>Subscribe/Unsubscribe: >>>http://lists.wispa.org/mailman/listinfo/wireless >>> >>>Archives: http://lists.wispa.org/pipermail/wireless/ >>>--- >>>[This E-mail scanned for viruses by Declude Virus] >>> >>> >>
