On the topic of knowing if the lead was qualified and you could offer
service to that lead location (start shameless plug), I know of a company
that can provide you with an inexpensive tool to do a lookup by address and
give the answer while still on the phone...... As some of the folks on this
list who already use it for their opinion of how well it works and increases
productivity and decrease truck rolls to bad installs.
Thank You,
Brian Webster
www.wirelessmapping.com <http://www.wirelessmapping.com>
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
Behalf Of RickG
Sent: Monday, October 13, 2008 10:46 PM
To: WISPA General List
Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
disconnectissueOct7th, 2008
Great post Tom!
As I mentioned earlier, we used to give $20. A study by my marketing
person showed 90% of our new installs were referrals. The interesting
part was when asked, the referrer said they would've provided the
referral whether or not the $20 was offered.
-RickG
On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]>
wrote:
1. Anyone have any idea what percentage of customers provide referrals,
with
a program like "free month for each referral"?
2. Has anyone asked their customers that have not provided referrals, what
would be adequate incentive for them to be willing to?
3. How well do these programs work for residential versus business?
I'm just asking because... Some of our customers have said that the did
not
refer because....
a) its against their corporate policy to give referrals.
b) afraid their service would slow down because, there would be less
capacity available to themselves afterwords.
c) they did not want to be held accountable for their implied indorsement,
if service for the new referred to company did not work out well.
d) the compensation amounts were not significant enough for them to extend
the effort, or track it..
e) There job was not to be our salesman, that was our job.
f) They already refer, and they'd already do that regardless of getting
any
payment compensation, so compensation unnecessary. They'd rather us put
that
money into maintaining/upgrading our network.
g) It was unclear whether the appropriate person would get compensation.
For
example, if a employee made the referral, they personally would have very
little benefit for their employer to save and get a month free.
What I'm most interested in is.... What would encourage a higher number of
customers to start referring "qualified" leads.
One potential negative I predicted was that referrals would come in as
"unqualified leads". Previously leads came in for areas that we could not
serve.
I made that mistake advertising residential in the yelloe pages. So much
of
my time was wasted on leads that would never be feasible to close.
Just doing the Google map pre-surveys would kill half the day, and could
burry productivity for a small staffed company. Leads aren;t good, unless
there is a high chance that the lead will materialize. So this brings me
back to.... How will the promotion incourage the customer to bring in
qualified leads? How will the customer understand who would be qualified?
Thats why I like stipulatons such as.... We pay you X, if you refer a
customer "in your building" or "in your neighborhood", or "within 1/2 mile
of your address". Etc Etc.
Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband
----- Original Message -----
From: "Steve Barnes" <[EMAIL PROTECTED]>
To: "WISPA General List" <wireless@wispa.org>
Sent: Monday, October 13, 2008 10:09 AM
Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect
issueOct7th, 2008
How is the MT/Tranzeo Beta Firmware working? I have issues when the
disconnect happens the AP shows horrible signals from the Tranzeo's
(-105 to -113) but if you start a ping to that radio it drops back to
-69. Is this resolved as well? If I reboot the AP all the signals are
fine.
Steve Barnes
RCWiFi Wireless Internet Service
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
Behalf Of D. Ryan Spott
Sent: Tuesday, October 07, 2008 8:03 PM
To: [EMAIL PROTECTED]; WISPA General List
Cc: Tranzeo Support
Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect
issueOct 7th, 2008
Since Damian has made this public, I guess I can talk about this
testing....
I have been using their beta software for over 2 weeks now and I have
uptimes that long as well.
I will not disagree with Damian regarding the mtik patch. :)
This **IS** an Mtik issue and affects more than just Tranzeo devices.
ryan
On Oct 7, 2008, at 2:30 PM, Damian Wallace wrote:
MT has made several betas available for testing. The results are
promising, but we aren't running real clients on the MT.
We also have an extremely hacky way of dealing with this issue. We
have
an alpha available for this on a Non-Supported basis. When this
feature
is turned on, you have to reboot the AP when management changes like
channel are made.
You can get a copy of the alpha by emailing support. They will send
you
a copy of the firmware and a warning that this breaks a lot of ways AP
send management frames, and that we don't support it. We think you
are
better off to use the Microtik patch since it should solve the problem
for all units, not just Tranzeos.
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