[WISPA] Customer Service
I'm just curious to get some opinions, how far do you troubleshoot over the phone with a customer before truck roll? Case in point we have a cell that is about 1:45 min from our office one way, we go out yesterday to troubleshoot a connection problem with a single subscriber and after running survey on trango equip we find that a neighbor has some sort of 900Mhz device that is interfering. We would have known that w/o the drive had we had the customer run a survey while troubleshooting on the phone. We have always had a hands off equipment policy but we are thinking it's time to re-evaluate with the cost of fuel etc... What are some others doing in this regard? Thanks __ Patrick Nix, Jr., csweb.net (918) 235-0414 http://www.csweb.net http://www.csweb.net/ E-Mail: [EMAIL PROTECTED] ATTENTION: This e-mail may contain information that is confidential in nature. If you are not the intended recipient, please delete this e-mail and notify the sender immediately. Thank you. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Customer Service
Not to be long on the subject. I went to a training class many years ago. The theme for the entire weekend: Throwing money at a problem is not the answer. Patrick Nix Jr. wrote: I'm just curious to get some opinions, how far do you troubleshoot over the phone with a customer before truck roll? Case in point we have a cell that is about 1:45 min from our office one way, we go out yesterday to troubleshoot a connection problem with a single subscriber and after running survey on trango equip we find that a neighbor has some sort of 900Mhz device that is interfering. We would have known that w/o the drive had we had the customer run a survey while troubleshooting on the phone. We have always had a hands off equipment policy but we are thinking it's time to re-evaluate with the cost of fuel etc... What are some others doing in this regard? Thanks __ Patrick Nix, Jr., csweb.net (918) 235-0414 http://www.csweb.net http://www.csweb.net/ E-Mail: [EMAIL PROTECTED] ATTENTION: This e-mail may contain information that is confidential in nature. If you are not the intended recipient, please delete this e-mail and notify the sender immediately. Thank you. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
