Re: [WISPA] Ticketing software
>>> Our home grown system is actually both billing and work flow but does not >>> really include a clean way to track calls, it allows for assigning tasks to >>> field workers but does not have a help desk orientation. If that is the case, it sounds like you have development resources/ skills in-house, you might want to pickup a book on RT ticket system (http://it-ebooks.info/book/394/) and try to integrate it with what you have in place. Regards Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232 Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net - Original Message - > From: "Brian Wilson" > To: "WISPA General List" > Sent: Monday, August 18, 2014 12:28:21 PM > Subject: Re: [WISPA] Ticketing software > Usually I think "organic" means the system was not designed but grew on its > own. References to fertilizers might not be completely off base though. > Our home grown system is actually both billing and work flow but does not > really include a clean way to track calls, it allows for assigning tasks to > field workers but does not have a help desk orientation. > Brian > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
Part of it depends on what your end goal is. If you want to transfer these tickets into billing or do you just want to keep track of everything. And in what capacity are you using it? If it¹s for an ISP I would use on integrated with billing. Otherwise OS ticket is good. We use the ticketing in FreshBooks because we can convert it into billable time easily. Justin -- Justin Wilson http://www.mtin.net <http://www.mtin.net/blog> Managed Services xISP Solutions Data Centers http://www.thebrotherswisp.com Podcast about xISP topics From: Brian Wilson Reply-To: WISPA General List Date: Saturday, August 16, 2014 at 10:00 AM To: WISPA General List Subject: [WISPA] Ticketing software What are people using for customer support ticketing software? We currently use a combination of pink notes and email. (and I wish I was joking.) -- Brian Wilson CDS Wireless, Santa Rosa CA ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
Organic growth is the process of business expansion due to increasing overall customer base, increased output per customer or representative, new sales, or any combination of the above, as opposed to mergers and acquisitions, which are examples of inorganic growth. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Aug 18, 2014 at 12:28 PM, Brian Wilson wrote: > Usually I think "organic" means the system was not designed but grew on > its own. References to fertilizers might not be completely off base though. > > Our home grown system is actually both billing and work flow but does not > really include a clean way to track calls, it allows for assigning tasks to > field workers but does not have a help desk orientation. > > Brian > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
Usually I think "organic" means the system was not designed but grew on its own. References to fertilizers might not be completely off base though. Our home grown system is actually both billing and work flow but does not really include a clean way to track calls, it allows for assigning tasks to field workers but does not have a help desk orientation. Brian ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
Yes, that is more correct. Also, lots of McDonald's coffee and some Red Bull. On 8/18/2014 10:09 AM, Josh Luthman wrote: Primarily Rockstar actually. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Aug 18, 2014 11:02 AM, "Roger Howard" <mailto:g5inter...@gmail.com>> wrote: Powercode isn't organic It's grown with the use of NOS, Redbull, Monster etc. On Sun, Aug 17, 2014 at 9:34 PM, Simon Westlake mailto:si...@powercode.com>> wrote: Grown without the use of artificial pesticides? :) *From*: "Brian Wilson" mailto:br...@wildsong.biz>> *Sent*: Sunday, August 17, 2014 1:37 PM *To*: "WISPA General List" mailto:wireless@wispa.org>> *Subject*: Re: [WISPA] Ticketing software Our current billing system is home grown. Completely organic. On Sun, Aug 17, 2014 at 9:49 AM, Scott Reed mailto:sr...@nwwnet.net>> wrote: As do most of the other billing systems that are WISPA members. ___ Wireless mailing list Wireless@wispa.org <mailto:Wireless@wispa.org> http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org <mailto:Wireless@wispa.org> http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- Simon Westlake *Powercode* - The smart choice in ISP billing and OSS powercode.com <http://powercode.com> P: 920-351-1010 E: si...@powercode.com ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
I wasn’t saying anything about Powercode. It had already been clearly established that Powercode isn’t organic (but might be high in caffeine). From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Adair Winter Sent: Monday, August 18, 2014 10:28 AM To: WISPA General List Subject: Re: [WISPA] Ticketing software *And all the powercode users sigh together* On Mon, Aug 18, 2014 at 10:13 AM, James Howard mailto:ja...@litewire.net>> wrote: “Organic” typically makes me think of having used lots of compost and manure……. Not trying to imply anything, just saying….. From: wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org> [mailto:wireless-boun...@wispa.org<mailto:wireless-boun...@wispa.org>] On Behalf Of Josh Luthman Sent: Monday, August 18, 2014 10:10 AM To: WISPA General List; Roger Howard Subject: Re: [WISPA] Ticketing software Primarily Rockstar actually. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Aug 18, 2014 11:02 AM, "Roger Howard" mailto:g5inter...@gmail.com>> wrote: Powercode isn't organic It's grown with the use of NOS, Redbull, Monster etc. On Sun, Aug 17, 2014 at 9:34 PM, Simon Westlake mailto:si...@powercode.com>> wrote: Grown without the use of artificial pesticides? :) From: "Brian Wilson" mailto:br...@wildsong.biz>> Sent: Sunday, August 17, 2014 1:37 PM To: "WISPA General List" mailto:wireless@wispa.org>> Subject: Re: [WISPA] Ticketing software Our current billing system is home grown. Completely organic. On Sun, Aug 17, 2014 at 9:49 AM, Scott Reed mailto:sr...@nwwnet.net>> wrote: As do most of the other billing systems that are WISPA members. ___ Wireless mailing list Wireless@wispa.org<mailto:Wireless@wispa.org> http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org<mailto:Wireless@wispa.org> http://lists.wispa.org/mailman/listinfo/wireless Total Control Panel Login<https://asp.reflexion.net/login?domain=litewire.net> To: ja...@litewire.net<https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> From: wireless-boun...@wispa.org<https://asp.reflexion.net/address-properties?aID=2283384965&domain=litewire.net> Message Score: 1 High (60): Pass My Spam Blocking Level: High Medium (75): Pass Low (90): Pass Block<https://asp.reflexion.net/FooterAction?ver=2&bl-sender-address=1&rID=242260993&aID=2283384965&domain=litewire.net> this sender / Block<https://asp.reflexion.net/FooterAction?ver=2&ent=1&bl-sender-address=1&rID=242260993&aID=2283384965&domain=litewire.net> this sender enterprise-wide Block<https://asp.reflexion.net/FooterAction?ver=2&bl-sender-domain=1&rID=242260993&aID=2283384965&domain=litewire.net> wispa.org<http://wispa.org> / Block<https://asp.reflexion.net/FooterAction?ver=2&ent=1&bl-sender-domain=1&rID=242260993&aID=2283384965&domain=litewire.net> wispa.org<http://wispa.org> enterprise-wide This message was delivered because the content filter score did not exceed your filter level. ___ Wireless mailing list Wireless@wispa.org<mailto:Wireless@wispa.org> http://lists.wispa.org/mailman/listinfo/wireless -- Adair Winter VP of Network Operations / Owner Amarillo Wireless | 806.316.5071 C: 806.231.7180 http://www.amarillowireless.net Total Control Panel Login<https://asp.reflexion.net/login?domain=litewire.net> To: ja...@litewire.net<https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> From: wireless-boun...@wispa.org<https://asp.reflexion.net/address-properties?aID=2283384965&domain=litewire.net> Message Score: 1 High (60): Pass My Spam Blocking Level: High Medium (75): Pass Low (90): Pass Block<https://asp.reflexion.net/FooterAction?ver=2&bl-sender-address=1&rID=242260993&aID=2283384965&domain=litewire.net> this sender / Block<https://asp.reflexion.net/FooterAction?ver=2&ent=1&bl-sender-address=1&rID=242260993&aID=2283384965&domain=litewire.net> this sender enterprise-wide Block<https://asp.reflexion.net/FooterAction?ver=2&bl-sender-domain=1&rID=242260993&aID=2283384965&domain=litewire.net> wispa.org / Block<https://asp.reflexion.net/FooterAction?ver=2&ent=1&bl-sender-domain=1&rID=242260993&aID=2283384965&domain=litewire.net> wispa.org enterprise-wide This message was delivered because the content filter score did not exceed your filter level. ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
*And all the powercode users sigh together* On Mon, Aug 18, 2014 at 10:13 AM, James Howard wrote: > “Organic” typically makes me think of having used lots of compost and > manure…….Not trying to imply anything, just saying….. > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *Josh Luthman > *Sent:* Monday, August 18, 2014 10:10 AM > *To:* WISPA General List; Roger Howard > > *Subject:* Re: [WISPA] Ticketing software > > > > Primarily Rockstar actually. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Aug 18, 2014 11:02 AM, "Roger Howard" wrote: > > Powercode isn't organic It's grown with the use of NOS, Redbull, > Monster etc. > > > > On Sun, Aug 17, 2014 at 9:34 PM, Simon Westlake > wrote: > > Grown without the use of artificial pesticides? :) > > > > > > > ------ > > *From*: "Brian Wilson" > *Sent*: Sunday, August 17, 2014 1:37 PM > > > *To*: "WISPA General List" > > *Subject*: Re: [WISPA] Ticketing software > > > > Our current billing system is home grown. Completely organic. > > > > On Sun, Aug 17, 2014 at 9:49 AM, Scott Reed wrote: > > > > As do most of the other billing systems that are WISPA members. > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > -- > > *Total Control Panel* > > Login <https://asp.reflexion.net/login?domain=litewire.net> > > To: ja...@litewire.net > <https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> > > From: wireless-boun...@wispa.org > <https://asp.reflexion.net/address-properties?aID=2283384965&domain=litewire.net> > > Message Score: 1 > > High (60): Pass > > My Spam Blocking Level: High > > Medium (75): Pass > > Low (90): Pass > > Block > <https://asp.reflexion.net/FooterAction?ver=2&bl-sender-address=1&rID=242260993&aID=2283384965&domain=litewire.net> > this sender / Block > <https://asp.reflexion.net/FooterAction?ver=2&ent=1&bl-sender-address=1&rID=242260993&aID=2283384965&domain=litewire.net> > this sender enterprise-wide > > Block > <https://asp.reflexion.net/FooterAction?ver=2&bl-sender-domain=1&rID=242260993&aID=2283384965&domain=litewire.net> > wispa.org / Block > <https://asp.reflexion.net/FooterAction?ver=2&ent=1&bl-sender-domain=1&rID=242260993&aID=2283384965&domain=litewire.net> > wispa.org enterprise-wide > > *This message was delivered because the content filter score did not > exceed your filter level.* > > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > -- Adair Winter VP of Network Operations / Owner Amarillo Wireless | 806.316.5071 C: 806.231.7180 http://www.amarillowireless.net ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
Not in business :) Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Aug 18, 2014 11:13 AM, "James Howard" wrote: > “Organic” typically makes me think of having used lots of compost and > manure…….Not trying to imply anything, just saying….. > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *Josh Luthman > *Sent:* Monday, August 18, 2014 10:10 AM > *To:* WISPA General List; Roger Howard > *Subject:* Re: [WISPA] Ticketing software > > > > Primarily Rockstar actually. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Aug 18, 2014 11:02 AM, "Roger Howard" wrote: > > Powercode isn't organic It's grown with the use of NOS, Redbull, > Monster etc. > > > > On Sun, Aug 17, 2014 at 9:34 PM, Simon Westlake > wrote: > > Grown without the use of artificial pesticides? :) > > > > > > > ------ > > *From*: "Brian Wilson" > *Sent*: Sunday, August 17, 2014 1:37 PM > > > *To*: "WISPA General List" > > *Subject*: Re: [WISPA] Ticketing software > > > > Our current billing system is home grown. Completely organic. > > > > On Sun, Aug 17, 2014 at 9:49 AM, Scott Reed wrote: > > > > As do most of the other billing systems that are WISPA members. > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > -- > > *Total Control Panel* > > Login <https://asp.reflexion.net/login?domain=litewire.net> > > To: ja...@litewire.net > <https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> > > From: wireless-boun...@wispa.org > <https://asp.reflexion.net/address-properties?aID=2283384965&domain=litewire.net> > > Message Score: 1 > > High (60): Pass > > My Spam Blocking Level: High > > Medium (75): Pass > > Low (90): Pass > > Block > <https://asp.reflexion.net/FooterAction?ver=2&bl-sender-address=1&rID=242260993&aID=2283384965&domain=litewire.net> > this sender / Block > <https://asp.reflexion.net/FooterAction?ver=2&ent=1&bl-sender-address=1&rID=242260993&aID=2283384965&domain=litewire.net> > this sender enterprise-wide > > Block > <https://asp.reflexion.net/FooterAction?ver=2&bl-sender-domain=1&rID=242260993&aID=2283384965&domain=litewire.net> > wispa.org / Block > <https://asp.reflexion.net/FooterAction?ver=2&ent=1&bl-sender-domain=1&rID=242260993&aID=2283384965&domain=litewire.net> > wispa.org enterprise-wide > > *This message was delivered because the content filter score did not > exceed your filter level.* > > > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
"Organic" typically makes me think of having used lots of compost and manure...Not trying to imply anything, just saying. From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Monday, August 18, 2014 10:10 AM To: WISPA General List; Roger Howard Subject: Re: [WISPA] Ticketing software Primarily Rockstar actually. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Aug 18, 2014 11:02 AM, "Roger Howard" mailto:g5inter...@gmail.com>> wrote: Powercode isn't organic It's grown with the use of NOS, Redbull, Monster etc. On Sun, Aug 17, 2014 at 9:34 PM, Simon Westlake mailto:si...@powercode.com>> wrote: Grown without the use of artificial pesticides? :) From: "Brian Wilson" mailto:br...@wildsong.biz>> Sent: Sunday, August 17, 2014 1:37 PM To: "WISPA General List" mailto:wireless@wispa.org>> Subject: Re: [WISPA] Ticketing software Our current billing system is home grown. Completely organic. On Sun, Aug 17, 2014 at 9:49 AM, Scott Reed mailto:sr...@nwwnet.net>> wrote: As do most of the other billing systems that are WISPA members. ___ Wireless mailing list Wireless@wispa.org<mailto:Wireless@wispa.org> http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org<mailto:Wireless@wispa.org> http://lists.wispa.org/mailman/listinfo/wireless Total Control Panel Login<https://asp.reflexion.net/login?domain=litewire.net> To: ja...@litewire.net<https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> From: wireless-boun...@wispa.org<https://asp.reflexion.net/address-properties?aID=2283384965&domain=litewire.net> Message Score: 1 High (60): Pass My Spam Blocking Level: High Medium (75): Pass Low (90): Pass Block<https://asp.reflexion.net/FooterAction?ver=2&bl-sender-address=1&rID=242260993&aID=2283384965&domain=litewire.net> this sender / Block<https://asp.reflexion.net/FooterAction?ver=2&ent=1&bl-sender-address=1&rID=242260993&aID=2283384965&domain=litewire.net> this sender enterprise-wide Block<https://asp.reflexion.net/FooterAction?ver=2&bl-sender-domain=1&rID=242260993&aID=2283384965&domain=litewire.net> wispa.org / Block<https://asp.reflexion.net/FooterAction?ver=2&ent=1&bl-sender-domain=1&rID=242260993&aID=2283384965&domain=litewire.net> wispa.org enterprise-wide This message was delivered because the content filter score did not exceed your filter level. ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
Primarily Rockstar actually. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Aug 18, 2014 11:02 AM, "Roger Howard" wrote: > Powercode isn't organic It's grown with the use of NOS, Redbull, > Monster etc. > > > On Sun, Aug 17, 2014 at 9:34 PM, Simon Westlake > wrote: > >> Grown without the use of artificial pesticides? :) >> >> >> >> -- >> *From*: "Brian Wilson" >> *Sent*: Sunday, August 17, 2014 1:37 PM >> >> *To*: "WISPA General List" >> *Subject*: Re: [WISPA] Ticketing software >> >> Our current billing system is home grown. Completely organic. >> >> On Sun, Aug 17, 2014 at 9:49 AM, Scott Reed wrote: >>> >>> >>> As do most of the other billing systems that are WISPA members. >>> >> >> ___ >> Wireless mailing list >> Wireless@wispa.org >> http://lists.wispa.org/mailman/listinfo/wireless >> >> > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
Powercode isn't organic It's grown with the use of NOS, Redbull, Monster etc. On Sun, Aug 17, 2014 at 9:34 PM, Simon Westlake wrote: > Grown without the use of artificial pesticides? :) > > > > -- > *From*: "Brian Wilson" > *Sent*: Sunday, August 17, 2014 1:37 PM > > *To*: "WISPA General List" > *Subject*: Re: [WISPA] Ticketing software > > Our current billing system is home grown. Completely organic. > > On Sun, Aug 17, 2014 at 9:49 AM, Scott Reed wrote: >> >> >> As do most of the other billing systems that are WISPA members. >> > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
Grown without the use of artificial pesticides? :) From: "Brian Wilson" Sent: Sunday, August 17, 2014 1:37 PM To: "WISPA General List" Subject: Re: [WISPA] Ticketing software Our current billing system is home grown. Completely organic.On Sun, Aug 17, 2014 at 9:49 AM, Scott Reed wrote:As do most of the other billing systems that are WISPA members. ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
Our current billing system is home grown. Completely organic. On Sun, Aug 17, 2014 at 9:49 AM, Scott Reed wrote: > > As do most of the other billing systems that are WISPA members. > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
Indeed they do, I just don't have hands-on experience with them. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com - Original Message - From: "Scott Reed" To: "WISPA General List" Sent: Sunday, August 17, 2014 11:49:54 AM Subject: Re: [WISPA] Ticketing software As do most of the other billing systems that are WISPA members. On 8/17/2014 10:01 AM, Mike Hammett wrote: WISPMon does it all. No need to go anywhere else. ;-) - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com - Original Message - From: "Brian Wilson" To: "WISPA General List" Sent: Saturday, August 16, 2014 9:00:11 AM Subject: [WISPA] Ticketing software What are people using for customer support ticketing software? We currently use a combination of pink notes and email. (and I wish I was joking.) -- Brian Wilson CDS Wireless, Santa Rosa CA ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4716 / Virus Database: 4007/8052 - Release Date: 08/17/14 -- Scott Reed Owner NewWays Networking, LLC Wireless Networking Network Design, Installation and Administration Mikrotik Advanced Certified www.nwwnet.net (765) 855-1060 (765) 439-4253 Toll-free (855) 231-6239 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
As do most of the other billing systems that are WISPA members. On 8/17/2014 10:01 AM, Mike Hammett wrote: WISPMon does it all. No need to go anywhere else. ;-) - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com <https://www.facebook.com/ICSIL><https://plus.google.com/+IntelligentComputingSolutionsDeKalb><https://www.linkedin.com/company/intelligent-computing-solutions><https://twitter.com/ICSIL> *From: *"Brian Wilson" *To: *"WISPA General List" *Sent: *Saturday, August 16, 2014 9:00:11 AM *Subject: *[WISPA] Ticketing software What are people using for customer support ticketing software? We currently use a combination of pink notes and email. (and I wish I was joking.) -- Brian Wilson CDS Wireless, Santa Rosa CA ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless No virus found in this message. Checked by AVG - www.avg.com <http://www.avg.com> Version: 2014.0.4716 / Virus Database: 4007/8052 - Release Date: 08/17/14 -- Scott Reed Owner NewWays Networking, LLC Wireless Networking Network Design, Installation and Administration Mikrotik Advanced Certified www.nwwnet.net (765) 855-1060 (765) 439-4253 Toll-free (855) 231-6239 ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
WISPMon does it all. No need to go anywhere else. ;-) - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com - Original Message - From: "Brian Wilson" To: "WISPA General List" Sent: Saturday, August 16, 2014 9:00:11 AM Subject: [WISPA] Ticketing software What are people using for customer support ticketing software? We currently use a combination of pink notes and email. (and I wish I was joking.) -- Brian Wilson CDS Wireless, Santa Rosa CA ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
The answer depends on what you want it to do ? Most billing packages (ISP) have some sort of a ticketing system with them... If you are looking for email centeric ticketing system, look at Kayako... keep in mind that it is always desirable to have customer related tickets in the same system as your billing system.. (I guess what I am saying is while you are asking about a ticketing system, maybe you need to be looking for a billing system which has ticketing built in) :) Regards. Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232 Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net - Original Message - > From: "Brian Wilson" > To: "WISPA General List" > Sent: Saturday, August 16, 2014 10:00:11 AM > Subject: [WISPA] Ticketing software > What are people using for customer support ticketing software? > We currently use a combination of pink notes and email. > (and I wish I was joking.) > -- > Brian Wilson > CDS Wireless, Santa Rosa CA > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
Desk.com It's part of salesforce so if you ever decide you want all the salesforce features it's a simple upgrade. On Saturday, August 16, 2014, Brian Wilson wrote: > What are people using for customer support ticketing software? > > We currently use a combination of pink notes and email. > (and I wish I was joking.) > > -- > Brian Wilson > CDS Wireless, Santa Rosa CA > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
Zendesk.com. Feature rich. Stable. Easy to use. Mobile apps. Cost effective. On Aug 16, 2014 9:00 AM, "Brian Wilson" wrote: > What are people using for customer support ticketing software? > > We currently use a combination of pink notes and email. > (and I wish I was joking.) > > -- > Brian Wilson > CDS Wireless, Santa Rosa CA > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
OSTicket is really nice too if you don't have power code http://osticket.com/— Sent from Mailbox On Sat, Aug 16, 2014 at 10:00 AM, Brian Wilson wrote: > What are people using for customer support ticketing software? > We currently use a combination of pink notes and email. > (and I wish I was joking.) > -- > Brian Wilson > CDS Wireless, Santa Rosa CA___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] Ticketing software
Powercode includes a full ticket system among many other wonderful things. On Aug 16, 2014 9:00 AM, "Brian Wilson" wrote: > What are people using for customer support ticketing software? > > We currently use a combination of pink notes and email. > (and I wish I was joking.) > > -- > Brian Wilson > CDS Wireless, Santa Rosa CA > > ___ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
[WISPA] Ticketing software
What are people using for customer support ticketing software? We currently use a combination of pink notes and email. (and I wish I was joking.) -- Brian Wilson CDS Wireless, Santa Rosa CA ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
