Re: [WIRELESS-LAN] Wifi Support Staff
I have 1400 Meru access points and 7 controllers. There is one person dedicated to supporting this, but he also receives support from the other network engineers assigned to the buildings for design, install and troubleshooting (5 others). I honestly could use two for the backend support. -- Daniel Eklund Director, Network Engineering Wayne State University 313.577.5558 - Original Message - Hi guys, Just as an inquiry I would like to know what kind of support staff other universities have for their Wi-Fi environment. Is there a formula that you use (i.e. X number of users = Y number of staff, or X number of access points = Y number of staff)? We have grown almost exponentially in the last couple of years (From 300 access points to 1000+ access points, 2000+ access points total planned within the next 12 months) and I’m curious as to the number of staff members dedicated to supporting the wifi (both from an engineering standpoint and from a helpdesk point of view) that other educational facilities have deemed necessary. Any input would be greatly appreciated! Thanks, Brian D Williams Network Engineering IST – Georgia State University bwilli...@gsu.edu 404.413.4450 “The definition of insanity is doing the same thing over and over again and expecting different results” - Einstein ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
RE: Wifi Support Staff
We have one tech person to support 2,600 Cisco LWAPPs with 13 WiSM controllers from a design/engineering standpoint. No way to tell from a HelpDesk standpoint since everyone there fields wireless questions. -jcw [cid:image001.jpg@01CC4B68.ECAAA4B0] - John WattersUA: OIT 205-348-3992 From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Brian Deem Williams Sent: Tuesday, July 26, 2011 12:33 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [WIRELESS-LAN] Wifi Support Staff Hi guys, Just as an inquiry I would like to know what kind of support staff other universities have for their Wi-Fi environment. Is there a formula that you use (i.e. X number of users = Y number of staff, or X number of access points = Y number of staff)? We have grown almost exponentially in the last couple of years (From 300 access points to 1000+ access points, 2000+ access points total planned within the next 12 months) and I'm curious as to the number of staff members dedicated to supporting the wifi (both from an engineering standpoint and from a helpdesk point of view) that other educational facilities have deemed necessary. Any input would be greatly appreciated! Thanks, Brian D Williams Network Engineering IST - Georgia State University bwilli...@gsu.edu 404.413.4450 The definition of insanity is doing the same thing over and over again and expecting different results - Einstein ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. inline: image001.jpg
Re: [WIRELESS-LAN] Wifi Support Staff
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Wh On Tue Jul 26 00:33:17 2011 Central Time, Brian Deem Williams bwilli...@gsu.edu wrote: I’m curious as to the number of staff members dedicated to supporting the wifi (both from an engineering standpoint and from a helpdesk point of view) that other educational facilities have deemed necessary. Any input would be greatly appreciated! When you say dedicated, you mean Full Time Employee equivalents? We have 2 engineers who are tasked with being our wireless subject matter experts, but that's by no means their only job. :) We have a little under 2100 APs total. As others have said that's just within our engineering group - first and second level tech support is done by another department. - -- Julian Y. Koh mailto:kohs...@northwestern.edu Manager, Network Transport phone:847-467-5780 Telecommunications and Network Services Northwestern University PGP Public Key:http://bt.ittns.northwestern.edu/julian/pgppubkey.html -BEGIN PGP SIGNATURE- Version: GnuPG/MacGPG2 v2.0.17 (Darwin) Comment: GPGTools - http://gpgtools.org iEYEARECAAYFAk4uvcAACgkQDlQHnMkeAWPUOgCfb7jvY41+JkSoML+sOlSLtID/ BogAnRc8TWkOWCbr5pQqtQtS53mcIg87 =75xz -END PGP SIGNATURE-
RE: Wifi Support Staff
I take care of ~300APs along with VoIP, LAN, WAN, Security, and Servers/VM environment. Wireless takes the least amount of my time except when it comes time to replace it all. Thanks, Brian -Original Message- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Julian Y Koh Sent: Tuesday, July 26, 2011 9:15 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: Wifi Support Staff -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Wh On Tue Jul 26 00:33:17 2011 Central Time, Brian Deem Williams bwilli...@gsu.edu wrote: I’m curious as to the number of staff members dedicated to supporting the wifi (both from an engineering standpoint and from a helpdesk point of view) that other educational facilities have deemed necessary. Any input would be greatly appreciated! When you say dedicated, you mean Full Time Employee equivalents? We have 2 engineers who are tasked with being our wireless subject matter experts, but that's by no means their only job. :) We have a little under 2100 APs total. As others have said that's just within our engineering group - first and second level tech support is done by another department. - -- Julian Y. Koh mailto:kohs...@northwestern.edu Manager, Network Transport phone:847-467-5780 Telecommunications and Network Services Northwestern University PGP Public Key:http://bt.ittns.northwestern.edu/julian/pgppubkey.html -BEGIN PGP SIGNATURE- Version: GnuPG/MacGPG2 v2.0.17 (Darwin) Comment: GPGTools - http://gpgtools.org iEYEARECAAYFAk4uvcAACgkQDlQHnMkeAWPUOgCfb7jvY41+JkSoML+sOlSLtID/ BogAnRc8TWkOWCbr5pQqtQtS53mcIg87 =75xz -END PGP SIGNATURE-
RE: [WIRELESS-LAN] Wifi Support Staff
We have 450 APs increasing to 550 this year, 700 the year after. We do not have anyone dedicated to wireless nor do we have a formula. Mark Tufts Director of Network Services Stonehill College Hi guys, Just as an inquiry I would like to know what kind of support staff other universities have for their Wi-Fi environment. Is there a formula that you use (i.e. X number of users = Y number of staff, or X number of access points = Y number of staff)? We have grown almost exponentially in the last couple of years (From 300 access points to 1000+ access points, 2000+ access points total planned within the next 12 months) and I’m curious as to the number of staff members dedicated to supporting the wifi (both from an engineering standpoint and from a helpdesk point of view) that other educational facilities have deemed necessary. Any input would be greatly appreciated! Thanks, Brian D Williams Network Engineering IST – Georgia State University bwilli...@gsu.edu 404.413.4450 “The definition of insanity is doing the same thing over and over again and expecting different results” - Einstein ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
RE: Wifi Support Staff
We have a wireless team that consists of dedicated and partial members. The members that are partial range from a few hours to 3/4 of their time working on wireless depending on what is needed. 4000+ APs / 30 Controllers 100+ buildings Dedicated: (2) Wireless Engineers - RF designs active / passive site surveys, high level troubleshooting, testing / research, infrastructure design Partial: (1) Network Architect - infrastructure planning / design (1) Security Engineer - security (secure wireless / captive portal), user issues, infrastructure planning, testing / research (1) RF / Mobility Engineer - Spectrum management, infrastructure planning, testing / research (3) Operations Engineers - day-to-day trouble tickets, configuration / implementation, maintenance Help Desk - all help with users wireless issues however this is only one of their many functions. -Jimmy James Helzerman Wireless Network Engineer University of Michigan ITS Communications Systems and Data Centers 4251 Plymouth Road, Building 2, #2224 Ann Arbor, Michigan 48105 Phone: 734-615-9541 Cell: 734-972-5095 -Original Message- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kellogg, Brian D. Sent: Tuesday, July 26, 2011 9:22 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Wifi Support Staff I take care of ~300APs along with VoIP, LAN, WAN, Security, and Servers/VM environment. Wireless takes the least amount of my time except when it comes time to replace it all. Thanks, Brian -Original Message- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Julian Y Koh Sent: Tuesday, July 26, 2011 9:15 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: Wifi Support Staff -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Wh On Tue Jul 26 00:33:17 2011 Central Time, Brian Deem Williams bwilli...@gsu.edu wrote: I'm curious as to the number of staff members dedicated to supporting the wifi (both from an engineering standpoint and from a helpdesk point of view) that other educational facilities have deemed necessary. Any input would be greatly appreciated! When you say dedicated, you mean Full Time Employee equivalents? We have 2 engineers who are tasked with being our wireless subject matter experts, but that's by no means their only job. :) We have a little under 2100 APs total. As others have said that's just within our engineering group - first and second level tech support is done by another department. - -- Julian Y. Koh mailto:kohs...@northwestern.edu Manager, Network Transport phone:847-467-5780 Telecommunications and Network Services Northwestern University PGP Public Key:http://bt.ittns.northwestern.edu/julian/pgppubkey.html -BEGIN PGP SIGNATURE- Version: GnuPG/MacGPG2 v2.0.17 (Darwin) Comment: GPGTools - http://gpgtools.org iEYEARECAAYFAk4uvcAACgkQDlQHnMkeAWPUOgCfb7jvY41+JkSoML+sOlSLtID/ BogAnRc8TWkOWCbr5pQqtQtS53mcIg87 =75xz -END PGP SIGNATURE- ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
RE: [WIRELESS-LAN] Wifi Support Staff
I'm just curious Of all the people that have commented, Are you pleased with the ratio of tech staff to wireless devices installed on your campus? Are you implying that you don't need staff to support the amount of wireless you've installed on campus? Did you install wireless technology based on customer requests without management addressing staff to support the wireless technology? How well do you think you are doing supporting your wireless service? -Original Message- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Helzerman, James Sent: Tuesday, July 26, 2011 9:58 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Wifi Support Staff We have a wireless team that consists of dedicated and partial members. The members that are partial range from a few hours to 3/4 of their time working on wireless depending on what is needed. 4000+ APs / 30 Controllers 100+ buildings Dedicated: (2) Wireless Engineers - RF designs active / passive site surveys, high level troubleshooting, testing / research, infrastructure design Partial: (1) Network Architect - infrastructure planning / design (1) Security Engineer - security (secure wireless / captive portal), user issues, infrastructure planning, testing / research (1) RF / Mobility Engineer - Spectrum management, infrastructure planning, testing / research (3) Operations Engineers - day-to-day trouble tickets, configuration / implementation, maintenance Help Desk - all help with users wireless issues however this is only one of their many functions. -Jimmy James Helzerman Wireless Network Engineer University of Michigan ITS Communications Systems and Data Centers 4251 Plymouth Road, Building 2, #2224 Ann Arbor, Michigan 48105 Phone: 734-615-9541 Cell: 734-972-5095 -Original Message- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kellogg, Brian D. Sent: Tuesday, July 26, 2011 9:22 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Wifi Support Staff I take care of ~300APs along with VoIP, LAN, WAN, Security, and Servers/VM environment. Wireless takes the least amount of my time except when it comes time to replace it all. Thanks, Brian -Original Message- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Julian Y Koh Sent: Tuesday, July 26, 2011 9:15 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: Wifi Support Staff -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Wh On Tue Jul 26 00:33:17 2011 Central Time, Brian Deem Williams bwilli...@gsu.edu wrote: I'm curious as to the number of staff members dedicated to supporting the wifi (both from an engineering standpoint and from a helpdesk point of view) that other educational facilities have deemed necessary. Any input would be greatly appreciated! When you say dedicated, you mean Full Time Employee equivalents? We have 2 engineers who are tasked with being our wireless subject matter experts, but that's by no means their only job. :) We have a little under 2100 APs total. As others have said that's just within our engineering group - first and second level tech support is done by another department. - -- Julian Y. Koh mailto:kohs...@northwestern.edu Manager, Network Transport phone:847-467-5780 Telecommunications and Network Services Northwestern University PGP Public Key:http://bt.ittns.northwestern.edu/julian/pgppubkey.html -BEGIN PGP SIGNATURE- Version: GnuPG/MacGPG2 v2.0.17 (Darwin) Comment: GPGTools - http://gpgtools.org iEYEARECAAYFAk4uvcAACgkQDlQHnMkeAWPUOgCfb7jvY41+JkSoML+sOlSLtID/ BogAnRc8TWkOWCbr5pQqtQtS53mcIg87 =75xz -END PGP SIGNATURE- ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
RE: [WIRELESS-LAN] Wifi Support Staff
I also forgot to mention we have a field installation staff that does all the installs for networking equipment wiring including wireless access points. We always feel like we are behind a little bit in what we would like to accomplish especially testing and next generation stuff. Additional staff would help but I think we would end up in the same boat, taking on a bit more than we should at any one time. We definitely need staff to support wireless especially as it grows as the preferred main network medium (preferred by users not by us). To even think about replacing wired networking with wireless would mean a change in the wireless support model of reactive to proactive troubleshooting. This could involve a parallel sensor network to monitor RF in real-time and the need for quick response by our techs to correct any issues. This could be a topic in itself so I wont continue any farther. My point is the next direction you take your wireless networks in will almost mean you need dedicated and highly knowledgeable staff. We continue to deploy wireless based on customer requests. For the scale and timing that we are asked to deploy wireless networks I believe we are doing good. Most user complaints come from mis-configured devices or sources of interference and we are able to resolve them quickly. Unfortunately we have found that most users still do not bring issues to our attention and many go unresolved. We try to get the word out that we are here to help, so when I say we are doing good that is based on accomplishing our campus wireless directives and providing support to those that request it in a timely manner. -Jimmy James Helzerman Wireless Network Engineer University of Michigan ITS Communications Systems and Data Centers 4251 Plymouth Road, Building 2, #2224 Ann Arbor, Michigan 48105 Phone: 734-615-9541 Cell: 734-972-5095 -Original Message- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of McCall, Melanie J. Sent: Tuesday, July 26, 2011 10:22 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Wifi Support Staff I'm just curious Of all the people that have commented, Are you pleased with the ratio of tech staff to wireless devices installed on your campus? Are you implying that you don't need staff to support the amount of wireless you've installed on campus? Did you install wireless technology based on customer requests without management addressing staff to support the wireless technology? How well do you think you are doing supporting your wireless service? -Original Message- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Helzerman, James Sent: Tuesday, July 26, 2011 9:58 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Wifi Support Staff We have a wireless team that consists of dedicated and partial members. The members that are partial range from a few hours to 3/4 of their time working on wireless depending on what is needed. 4000+ APs / 30 Controllers 100+ buildings Dedicated: (2) Wireless Engineers - RF designs active / passive site surveys, high level troubleshooting, testing / research, infrastructure design Partial: (1) Network Architect - infrastructure planning / design (1) Security Engineer - security (secure wireless / captive portal), user issues, infrastructure planning, testing / research (1) RF / Mobility Engineer - Spectrum management, infrastructure planning, testing / research (3) Operations Engineers - day-to-day trouble tickets, configuration / implementation, maintenance Help Desk - all help with users wireless issues however this is only one of their many functions. -Jimmy James Helzerman Wireless Network Engineer University of Michigan ITS Communications Systems and Data Centers 4251 Plymouth Road, Building 2, #2224 Ann Arbor, Michigan 48105 Phone: 734-615-9541 Cell: 734-972-5095 -Original Message- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Kellogg, Brian D. Sent: Tuesday, July 26, 2011 9:22 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Wifi Support Staff I take care of ~300APs along with VoIP, LAN, WAN, Security, and Servers/VM environment. Wireless takes the least amount of my time except when it comes time to replace it all. Thanks, Brian -Original Message- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Julian Y Koh Sent: Tuesday, July 26, 2011 9:15 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: Wifi Support Staff -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Wh On Tue Jul 26 00:33:17 2011 Central Time, Brian Deem Williams bwilli...@gsu.edu wrote: I'm curious as to the number of staff members
RE: Wifi Support Staff
We have 200+ buildings, and some 3000 APs. We have four network engineers and two operations technicians. Two of the four engineers have a bit more familiarity with wireless, but nobody that’s mainly a wireless engineer. Operations handles installing APs for small projects, replacing broken ones etc. There’s a separate help desk that assists users in configuring wireless and does basic troubleshooting. In new construction projects, we’ve lately been getting the contractors to hang the APs for us. Not speaking in an official capacity or for my employer in any way, my opinion is that our staffing level is not enough, and having someone dedicated for wireless is a good idea. Larger scale wireless is totally undoable without centralized management, and even centrally managed (controller based) wireless is sufficiently complex that it really would warrant a full-time job to make sure it’s done right. When something goes wrong, it’s invaluable to have someone on staff that’s familiar with what’s under the hood in the system and can figure out configuration anomalies and is comfortable with troubleshooting tools. A lot also depends on the complexity of your environment (size of mobility domain, SSIDs, VLANs, authentication, guest access, VoIP / Video support expectations, location etc.) Our setup is relatively simple, but the engineering staff also does a lot of other things that take up time (DNS, DHCP, RADIUS, MRTG, NAGIOS etc.) -Toivo From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Brian Deem Williams Sent: Tuesday, July 26, 2011 01:33 To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [WIRELESS-LAN] Wifi Support Staff Hi guys, Just as an inquiry I would like to know what kind of support staff other universities have for their Wi-Fi environment. Is there a formula that you use (i.e. X number of users = Y number of staff, or X number of access points = Y number of staff)? We have grown almost exponentially in the last couple of years (From 300 access points to 1000+ access points, 2000+ access points total planned within the next 12 months) and I’m curious as to the number of staff members dedicated to supporting the wifi (both from an engineering standpoint and from a helpdesk point of view) that other educational facilities have deemed necessary. Any input would be greatly appreciated! Thanks, Brian D Williams Network Engineering IST – Georgia State University bwilli...@gsu.edu 404.413.4450 “The definition of insanity is doing the same thing over and over again and expecting different results” - Einstein
RE: Wifi Support Staff
Sorry, I should have been clearer - we have one network engineer who spends about 30% of his time on wireless stuff. -jcw [cid:image002.jpg@01CC4B81.91562CB0] - John WattersUA: OIT 205-348-3992 From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Watters, John Sent: Tuesday, July 26, 2011 7:52 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Wifi Support Staff We have one tech person to support 2,600 Cisco LWAPPs with 13 WiSM controllers from a design/engineering standpoint. No way to tell from a HelpDesk standpoint since everyone there fields wireless questions. -jcw [cid:image003.jpg@01CC4B81.91562CB0] - John WattersUA: OIT 205-348-3992 From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Brian Deem Williams Sent: Tuesday, July 26, 2011 12:33 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [WIRELESS-LAN] Wifi Support Staff Hi guys, Just as an inquiry I would like to know what kind of support staff other universities have for their Wi-Fi environment. Is there a formula that you use (i.e. X number of users = Y number of staff, or X number of access points = Y number of staff)? We have grown almost exponentially in the last couple of years (From 300 access points to 1000+ access points, 2000+ access points total planned within the next 12 months) and I'm curious as to the number of staff members dedicated to supporting the wifi (both from an engineering standpoint and from a helpdesk point of view) that other educational facilities have deemed necessary. Any input would be greatly appreciated! Thanks, Brian D Williams Network Engineering IST - Georgia State University bwilli...@gsu.edu 404.413.4450 The definition of insanity is doing the same thing over and over again and expecting different results - Einstein ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. inline: image002.jpginline: image003.jpg
Aruba roles / vlan pooling...
Quick question... Can you have a pool of vlans for an Aruba role? or is pooling restricted to the default connection vlan list to the VAP? Jeff ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
RE: [WIRELESS-LAN] Aruba roles / vlan pooling...
Quick answer - No. Not with the current versions of code available. This is a feature I've been asking for from Aruba for over 3 years - along with things like named VLANs and named VLAN pools. Assigning VLANs/Named VLANs by role or RADIUS attribute works well in the code available today. It doesn't work for assigning VLAN pools. There is potentially good news, however. I heard that it will be supported in a version of v6.x code slated for late this year... - Stan Brooks - CWNA/CWSP Emory University University Technology Services 404.727.0226 AIM/Y!/Twitter: WLANstan MSN: wlans...@hotmail.com GoogleTalk: wlans...@gmail.com From: The EDUCAUSE Wireless Issues Constituent Group Listserv [WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] on behalf of Jeff Kell [jeff-k...@utc.edu] Sent: Tuesday, July 26, 2011 12:44 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [WIRELESS-LAN] Aruba roles / vlan pooling... Quick question... Can you have a pool of vlans for an Aruba role? or is pooling restricted to the default connection vlan list to the VAP? Jeff ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. This e-mail message (including any attachments) is for the sole use of the intended recipient(s) and may contain confidential and privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message (including any attachments) is strictly prohibited. If you have received this message in error, please contact the sender by reply e-mail message and destroy all copies of the original message (including attachments). ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Re: [WIRELESS-LAN] Wifi Support Staff
I would summarize our deployment as follows: Network: 750 APs , 4 controllers, 6000 concurrent users during a busy day. Staff: - 1 wireless expert (me!) that spends about 75% of the time on wireless related tasks. I do the systems design, architecture, and evaluate new equipment. I also write both the user documentation and support staff training documentation. - 1-2 backup members in the group that have good working knowledge of the system to do most tasks required from day to day. They don't do any systems design but they're smart people and are probably only a weekend crash course away from earning the expert badge. They spend very little overall time on wireless, let's call it 10-15%. - 7-8 technicians/operators that do basic things like install APs, test AP runs, etc. They are jack-of-all-trades types that don't specifically work on wireless but rather network troubleshooting and installs. However, they currently do walkaround site surveys at night to check wireless coverage which is a good resource to have. Collectively they probably spend about 5% of their time on wireless though. - Contractors: Install the APs and run the cable. - User support: We have desktop support staff (under the IT Services umbrella but a different department from mine) that deal with anything that comes their way, much of which is probably basic wireless setup. They don't troubleshoot any infrastructure problems with the wireless system but rather fix and configure user devices to work with the network. Anything wireless related they can't find a solution for usually ends up on my desk. Like most others on the list, we could certainly use more resources. I'm convinced that with a little more effort, we could really nail down some of the rf inefficiencies in our setup. However, I think everyone in IT could say the same thing about what they do too... Regards, Craig SFU SIMON FRASER UNIVERSITY Network Services Craig Simons Network and Systems Administrator Phone: 778-782-8036 Cell: 604-649-7977 Email: craigsim...@sfu.ca Twitter: simonscraig - Original Message - From: Brian Deem Williams bwilli...@gsu.edu To: WIRELESS-LAN@listserv.educause.edu Sent: Monday, 25 July, 2011 22:33:17 Subject: [WIRELESS-LAN] Wifi Support Staff Hi guys, Just as an inquiry I would like to know what kind of support staff other universities have for their Wi-Fi environment. Is there a formula that you use (i.e. X number of users = Y number of staff, or X number of access points = Y number of staff)? We have grown almost exponentially in the last couple of years (From 300 access points to 1000+ access points, 2000+ access points total planned within the next 12 months) and I’m curious as to the number of staff members dedicated to supporting the wifi (both from an engineering standpoint and from a helpdesk point of view) that other educational facilities have deemed necessary. Any input would be greatly appreciated! Thanks, Brian D Williams Network Engineering IST – Georgia State University bwilli...@gsu.edu 404.413.4450 “The definition of insanity is doing the same thing over and over again and expecting different results” - Einstein ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Re: [WIRELESS-LAN] WPA2 / PEAP / EAP-TTLS / etc - valid 3rd party certificates?
Hmm... Does the esoteric Windows required criteria (extendedKeyUsage=1.3.6.1.5.5.7.3.1 or somewhere thereabouts) :) also work to allow macosx to not require network validation though even for just win7+ I should see if its possible to get such a cert via incommon... Travis On Mon, Jul 25, 2011 at 12:47 PM, Jeff Kell jeff-k...@utc.edu wrote: On 7/25/2011 3:02 PM, Travis Schick wrote: The problem as I understand it - is that without having a network connection - you are unable to verify the server presenting the certificate to you - you need to trust it first - and for win7/macosx the default is to prompt the user. If the certificate issuer is a recognized authority, *and* it meets the esoteric Windows required criteria (extendedKeyUsage=1.3.6.1.5.5.7.3.1 or somewhere thereabouts), there is no need for network validation of the CA (unless the CRL is mandatory?). It is getting the special certificate criteria correct that the typical 3rd-party SSL certificate is missing (either in the request, signing, or import process). Otherwise there is some setup required on the client side for Windows (7), at a minimum, not to use the windows credentials as username/password (unless you're really joined to the domain you're authenticating) Jeff -- Travis Schick UCDavis Network Operations Center trsch...@ucdavis.edu - 530-752-9553 ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Re: [WIRELESS-LAN] Wifi Support Staff
I think this varies also with the type of access point deployed. Westmont's information: 275 Meraki WAPs 2000 users 0.3 staff (more or less) Helpdesk has 3 people, probably 0.3 FTE on wireless problems. We anticipate that being reduced with recent deployment of XpressConnect Cloudpath. Admittedly, this represents minimal staffing levels. John On Mon, Jul 25, 2011 at 10:33 PM, Brian Deem Williams bwilli...@gsu.eduwrote: Hi guys, ** ** Just as an inquiry I would like to know what kind of support staff other universities have for their Wi-Fi environment. Is there a formula that you use (i.e. X number of users = Y number of staff, or X number of access points = Y number of staff)? We have grown almost exponentially in the last couple of years (From 300 access points to 1000+ access points, 2000+ access points total planned within the next 12 months) and I’m curious as to the number of staff members dedicated to supporting the wifi (both from an engineering standpoint and from a helpdesk point of view) that other educational facilities have deemed necessary. Any input would be greatly appreciated! ** ** Thanks, ** ** Brian D Williams Network Engineering IST – Georgia State University bwilli...@gsu.edu 404.413.4450 ** ** “The definition of insanity is doing the same thing over and over again and expecting different results” - Einstein ** ** ** ** ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
