: Tuesday, July 26, 2011 11:17 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Wifi Support Staff
I also forgot to mention we have a field installation staff that does all the
installs for networking equipment wiring including wireless access points.
We always feel like we
On Tue, 26 Jul 2011, Brian Deem Williams wrote:
Just as an inquiry I would like to know what kind of support staff other
universities have for their Wi-Fi environment. Is there a formula that you
use (i.e. X number of users = Y number of staff, or X number of access
points = Y number of
I have 1400 Meru access points and 7 controllers. There is one person dedicated
to supporting this, but he also receives support from the other network
engineers assigned to the buildings for design, install and troubleshooting (5
others). I honestly could use two for the backend support.
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On Tue Jul 26 00:33:17 2011 Central Time, Brian Deem Williams
bwilli...@gsu.edu wrote:
I’m curious as to the number of staff members dedicated to supporting the
wifi (both from an engineering standpoint and from a helpdesk point of view)
We have 450 APs increasing to 550 this year, 700 the year after. We do not
have anyone dedicated to wireless nor do we have a formula.
Mark Tufts
Director of Network Services
Stonehill College
Hi guys,
Just as an inquiry I would like to know what kind of
@LISTSERV.EDUCAUSE.EDU] On Behalf Of Helzerman,
James
Sent: Tuesday, July 26, 2011 9:58 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Wifi Support Staff
We have a wireless team that consists of dedicated and partial members.
The members that are partial range from a few hours to 3/4
AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Wifi Support Staff
I'm just curious
Of all the people that have commented, Are you pleased with the ratio of tech
staff to wireless devices installed on your campus?
Are you implying that you don't need staff to support
Email: craigsim...@sfu.ca
Twitter: simonscraig
- Original Message -
From: Brian Deem Williams bwilli...@gsu.edu
To: WIRELESS-LAN@listserv.educause.edu
Sent: Monday, 25 July, 2011 22:33:17
Subject: [WIRELESS-LAN] Wifi Support Staff
Hi guys,
Just as an inquiry I would like
I think this varies also with the type of access point deployed.
Westmont's information:
275 Meraki WAPs
2000 users
0.3 staff (more or less)
Helpdesk has 3 people, probably 0.3 FTE on wireless problems. We anticipate
that being reduced with recent deployment of XpressConnect Cloudpath.
