RE: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

2021-09-20 Thread Muraca, Peppino P. 
Hi Jon, thank you for this information geoguard  cleared our ip from black list 
. Thank you for the information !!

Thank you
Pino

Peppino Muraca
Manager of Network Services
Stonehill College
W:508-565-1193
C:508-243-5910
pmur...@stonehill.edu




From: The EDUCAUSE Wireless Issues Community Group Listserv 
 On Behalf Of Jon Young
Sent: Friday, September 17, 2021 10:37 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is 
connected to the internet using a VPN or proxy service)

There have been several threads over this on the NANOG list with a sudden 
uptick in this issue for several of the streaming services.  My takeaway from 
the posts is that amazon has been easier to deal with than some other others 
(.e.g., Disney+) and that the best contact to resolve this for amazon prime is 
n...@geoguard.com as geoguard is apparently the prime 
(sorry, couldn't resist) source for amazon.  The website 
https://thebrotherswisp.com/index.php/geo-and-vpn/
 was also referenced as a good source of contacts for several of the providers.

Jon Young
Vantage TCG

On Fri, Sep 17, 2021 at 10:06 AM Jeffrey D. Sessler 
mailto:j...@scrippscollege.edu>> wrote:
If you aren't blocking P2P anonymizer clients, where user devices are endpoints 
for folks in other regions, Amazon and others may blacklist your IP range.  
These clients may show up with students from other countries, or students who 
have returned from being abroad.

If you have something like Cisco's Umbrella, they have an entire anonymizer 
category you can block, but to be 100% effective, you need to block external 
DNS access so that is harder to circumvent.

Jeff

From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Muraca, Peppino P. 
mailto:pmur...@stonehill.edu>>
Date: Friday, September 17, 2021 at 6:17 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Subject: [WIRELESS-LAN] Amazon prime video error (Your device is connected to 
the internet using a VPN or proxy service)
You don't often get email from 
pmur...@stonehill.edu. Learn why this is 
important
Hi everyone, has anyone come across this yet where Prime video will not play . 
this is what is on the screen ( Your device is connected to the internet using 
a VPN or proxy service. Please disable it and try again.) we have called Amazon 
and they told us to contact our ISP . We only see this on our wireless 
networks. Talking with our ISP it seems this is happening more and more and 
what basically has happened is out NAT ip's for out wireless have been black 
listed and now we have to remove our selves from these lists. Has anyone else 
come across this yet ? if so how successful has it been to remove yourself from 
these lists.

Thank you
Pino

[cid:image001.png@01D7AE01.60977D20]


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RE: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

2021-09-17 Thread Muraca, Peppino P. 
Hi Jon, thank you for this info I will be sending them an email!

Again Thank you very much !

Pino

Peppino Muraca
Manager of Network Services
Stonehill College
W:508-565-1193
C:508-243-5910
pmur...@stonehill.edu




From: The EDUCAUSE Wireless Issues Community Group Listserv 
 On Behalf Of Jon Young
Sent: Friday, September 17, 2021 10:37 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is 
connected to the internet using a VPN or proxy service)

There have been several threads over this on the NANOG list with a sudden 
uptick in this issue for several of the streaming services.  My takeaway from 
the posts is that amazon has been easier to deal with than some other others 
(.e.g., Disney+) and that the best contact to resolve this for amazon prime is 
n...@geoguard.com as geoguard is apparently the prime 
(sorry, couldn't resist) source for amazon.  The website 
https://thebrotherswisp.com/index.php/geo-and-vpn/
 was also referenced as a good source of contacts for several of the providers.

Jon Young
Vantage TCG

On Fri, Sep 17, 2021 at 10:06 AM Jeffrey D. Sessler 
mailto:j...@scrippscollege.edu>> wrote:
If you aren't blocking P2P anonymizer clients, where user devices are endpoints 
for folks in other regions, Amazon and others may blacklist your IP range.  
These clients may show up with students from other countries, or students who 
have returned from being abroad.

If you have something like Cisco's Umbrella, they have an entire anonymizer 
category you can block, but to be 100% effective, you need to block external 
DNS access so that is harder to circumvent.

Jeff

From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Muraca, Peppino P. 
mailto:pmur...@stonehill.edu>>
Date: Friday, September 17, 2021 at 6:17 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Subject: [WIRELESS-LAN] Amazon prime video error (Your device is connected to 
the internet using a VPN or proxy service)
You don't often get email from 
pmur...@stonehill.edu. Learn why this is 
important
Hi everyone, has anyone come across this yet where Prime video will not play . 
this is what is on the screen ( Your device is connected to the internet using 
a VPN or proxy service. Please disable it and try again.) we have called Amazon 
and they told us to contact our ISP . We only see this on our wireless 
networks. Talking with our ISP it seems this is happening more and more and 
what basically has happened is out NAT ip's for out wireless have been black 
listed and now we have to remove our selves from these lists. Has anyone else 
come across this yet ? if so how successful has it been to remove yourself from 
these lists.

Thank you
Pino

[cid:image001.png@01D7ABB8.E3F9CC90]


**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at 
https://www.educause.edu/community

**
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list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at 
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Replies to EDUCAUSE Community Group emails are sent to the entire community 
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RE: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

2021-09-17 Thread Muraca, Peppino P. 
Hi everyone, so far I have checked what our ISP has sent us and I can't seem to 
find the smoking gun. I think this will be something we will have to go through 
amazon to try or help get resolved but Im sure that will not be easy at all.


Here is the link of resources I have seen others use to get the VPN issue 
cleared up on streaming services.

https://thebrotherswisp.com/index.php/geo-and-vpn/

Thanks


Peppino Muraca
Manager of Network Services
Stonehill College
W:508-565-1193
C:508-243-5910
pmur...@stonehill.edu




From: The EDUCAUSE Wireless Issues Community Group Listserv 
 On Behalf Of Joe Walker
Sent: Friday, September 17, 2021 9:24 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is 
connected to the internet using a VPN or proxy service)

We recently had this issue as well and funneling through the different levels 
of support on the Amazon Prime TV side just to talk to someone that knew what I 
was talking about was infuriating to say the least. I did receive an email this 
morning from Amazon saying the issue was "resolved" but I haven't yet verified. 
 As far as I can tell there isn't any sort of documentation anywhere from 
Amazon that shows the criteria for what they deem to be a VPN or proxy nor is 
there any documentation on how to appeal/remove your IP's from this list.



Joe Walker
Network and Telecommunication Services
Kansas State University
(785)532-4997
f...@ksu.edu

From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Muraca, Peppino P. 
mailto:pmur...@stonehill.edu>>
Sent: Friday, September 17, 2021 8:17 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Subject: [WIRELESS-LAN] Amazon prime video error (Your device is connected to 
the internet using a VPN or proxy service)


This email originated from outside of K-State.


Hi everyone, has anyone come across this yet where Prime video will not play . 
this is what is on the screen ( Your device is connected to the internet using 
a VPN or proxy service. Please disable it and try again.) we have called Amazon 
and they told us to contact our ISP . We only see this on our wireless 
networks. Talking with our ISP it seems this is happening more and more and 
what basically has happened is out NAT ip's for out wireless have been black 
listed and now we have to remove our selves from these lists. Has anyone else 
come across this yet ? if so how successful has it been to remove yourself from 
these lists.



Thank you

Pino



[cid:image001.png@01D7ABA9.92E51B70]



**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at 
https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at 
https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community