Re: [WISPA] consumer credit checking solutions
That guy was just gaming you. Probably why the other wisp wouldn't turn him on. We charge first month and last month to turn on and a 30 day written notice to disconnect. We also do not give any refunds on prepaid service and the customer actually signs on the dotted line acknowledging this. We also charge 175.00 in up front set up and activation fees to force the sub to make an investment. Too many people from the dial days have tried to beat the system. George Mark Nash wrote: Have to vent on this one, although I'm taking it a little off topic. Guy calls me up saying that another wireless company couldn't connect him and he actually bad-mouthed that company to me on the sales call because that company couldn't get to him for a week. He wants me to waive my $199 installation fee because the other company did. I say no, but we have a '30-day satisfaction policy' that will give him his money back if he didn't like the service. So we install service within a couple days and get him up and running. Well he calls up after 4 days of service and my tech talks with him. He has moved and doesn't want our service. No big deal...it happens... EXCEPT... The dude knew about it about a half hour BEFORE my installer got there to do the wireless installation (as he told my tech). And he said 'Mark said that I could get my money back'. Well, I'm not going to give him his money back due to the way he treated the resources of my business. He knew that he was not going to take our service and expected something for nothing. He did not disconnect due to dissatisfaction, and as far as I'm concerned he's just going to have to learn a lesson here on basic human treatment. In 6 years, I've never had anything like this. Blech Mark Nash UnwiredOnline 350 Holly Street Junction City, OR 97448 http://www.uwol.net 541-998- 541-998-5599 fax - Original Message - From: Marlon K. Schafer [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Tuesday, May 22, 2007 9:26 PM Subject: Re: [WISPA] consumer credit checking solutions heya Rick. Where ya been? We just don't let people get more than a month or two into us. Then we shut them off. Haven't had much of a problem. Why do you want to check on people? marlon - Original Message - From: Rick Kunze [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Tuesday, May 22, 2007 10:23 AM Subject: [WISPA] consumer credit checking solutions Anyone out there using any credit checking solutions to check the credit worthiness of new sign-ups? Consumer credit checking or the like? Recommendations? Rk -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- George Rogato Welcome to WISPA www.wispa.org http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] consumer credit checking solutions
Dylan Oliver wrote: Hah - perhaps WISPA could offer its members a blacklist service. Ops could check the blacklist right before the credit check. That guy has to move somewhere, and the local operators should be warned! I dunno the relevant laws, but could you even do this? Tracking by just names is useless, so you'd need some relatively unique identifier (driver's license number, SSN, something like that). If you even get that information from your customer in the first place (I do, but maybe you don't), you'd then have to pass that information along to a third party. Whatever contract you have your customer sign would then have to include language to that effect. Then someone would have to run that central registry, comply with about a hojillion privacy laws, and so on. I imagine WISPA's budget is a few hundred million dollars short of that required to do it right. Fortunately, there are already companies that will take your notes about whether a given customer has, in the past, defaulted on financial obligations. They're called credit bureaus. :D There's two ways to play this one out, I think. The first choice is to do a credit check, and based on the customer's history with other lenders and service providers, choose whether to install them in the first place. Pro: the folks that pass your check are very likely to pay their bills on time. Con: You're arbitrarily shutting out a lot of potential customers. The second is to get most or all of the money up-front, and bill in advance for your service. If a customer doesn't pay, you call them, then shut them off. You're probably only out your cost to provide service to one customer for a few days. (Unless they move and steal your equipment, which is rare but has happened.) Pro: More revenue, as you install basically everyone you can. Con: Higher costs (more installs, then picking up equipment from folks who default). Overall probably a bit riskier. There's a couple subtle shades on both of those, but you're taking risks either way. David Smith MVN.net -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] consumer credit checking solutions
At 09:26 PM 5/22/2007, you wrote: heya Rick. Where ya been? Where do you THINK? Running from rooftop to rooftop noticing the ever-reducing flexibility in my aging carcass. I've been pretty busy. We just don't let people get more than a month or two into us. Then we shut them off. Haven't had much of a problem. Neither have I, until lately. Probably comes with the territory though now that I've been doing things this way for 6 or 7 years. (Contracts that is, coupled with growth.) When the numbers were smaller, a few bad customers weren't that big of a hit. But it's starting to hurt now because the dollar amounts are larger and there are simply more of them! And it's not $19.95 a month, it's $50 and up. When a $200/mo customer gets into their second month of non-payment, it adds up quick. I've got a half dozen ready for small claims, they add up to over $3k because of early termination charges etc. And we still have to retrieve the gear and install it elsewhere before all is back to equal. So yea, it is hurting more and more and I'm looking for a way to slow the leak. Why do you want to check on people? I have been looking into available solutions that would allow me to do the same thing that's done on any of us when we enter into a financing agreement. Therein lies the problem from what I've been gathering. And therein lies the angle that provides the solution. I don't want to spill the beans quite yet. But I'm checking into the world of credit worthiness verification. It's a close knit community it seems. Rk marlon - Original Message - From: Rick Kunze [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Tuesday, May 22, 2007 10:23 AM Subject: [WISPA] consumer credit checking solutions Anyone out there using any credit checking solutions to check the credit worthiness of new sign-ups? Consumer credit checking or the like? Recommendations? Rk -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] consumer credit checking solutions
heya Rick. Where ya been? We just don't let people get more than a month or two into us. Then we shut them off. Haven't had much of a problem. Why do you want to check on people? marlon - Original Message - From: Rick Kunze [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Tuesday, May 22, 2007 10:23 AM Subject: [WISPA] consumer credit checking solutions Anyone out there using any credit checking solutions to check the credit worthiness of new sign-ups? Consumer credit checking or the like? Recommendations? Rk -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
