Re: Writing plugin for Zammad for ticket auto-assigning

2017-09-12 Thread Vishnu S
hey got the mail fetch working. Scheduler wasn't running :) my bad On Tuesday, 12 September 2017 14:51:40 UTC+5:30, Vishnu S wrote: > > Some logs: > > Completed 200 OK in 40ms (Views: 2.9ms | ActiveRecord: 9.3ms) > I, [2017-09-12T14:39:11.331956 #7798] INFO -- : fetching imap ( &

Re: Writing plugin for Zammad for ticket auto-assigning

2017-09-12 Thread Vishnu S
On Friday, 8 September 2017 11:40:07 UTC+5:30, Vishnu S wrote: > > Hey Martin, > > Thanks for that.. We'll check it out and will let you know.. :) > > > > On Thursday, 7 September 2017 18:45:36 UTC+5:30, Martin Edenhofer wrote: >> >> Hi Vishnu, >> >> w

Re: Writing plugin for Zammad for ticket auto-assigning

2017-09-08 Thread Vishnu S
ter.rb#L3 > > or > https://github.com/zammad/zammad/blob/develop/app/models/observer/ticket/close_time.rb#L31 > > > In case, just fork zammad on github and I can light you the way directly. > > -Martin > > > Am Donnerstag, 7. September 2017 11:56:32 UTC+2 schrieb V

Re: Writing plugin for Zammad for ticket auto-assigning

2017-09-07 Thread Vishnu S
quot; tip, it would ne nice to know the full usecase from > users perspective. > > It would also be fine to know hat it the mechanism/rule for ticket auto > assignment (random?). > > -Martin > > Am Donnerstag, 7. September 2017 11:18:35 UTC+2 schrieb Vishnu S: >> &

Writing plugin for Zammad for ticket auto-assigning

2017-09-07 Thread Vishnu S
Hi there, We'd like to build a simple ticket auto assignment plugin for Zammad. Is there any starting point for this? How do we go about writing a plugin? -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are

Re: Upgrading from 1.5.x to 2.1.1

2017-09-07 Thread Vishnu S
er). In case, just ignore them and > keep on stable repo. :) > > -Martin > > > Am Donnerstag, 7. September 2017 10:08:04 UTC+2 schrieb Vishnu S: >> >> Hi there, >> >> We have installed 1.5.x in production using deb. Now last night, 2.1.1 >> was released a