hey got the mail fetch working. Scheduler wasn't running :) my bad
On Tuesday, 12 September 2017 14:51:40 UTC+5:30, Vishnu S wrote:
>
> Some logs:
>
> Completed 200 OK in 40ms (Views: 2.9ms | ActiveRecord: 9.3ms)
> I, [2017-09-12T14:39:11.331956 #7798] INFO -- : fetching imap (
>
Hi Martin,
We managed to get auto assigning working (not a clean code yet, we're
working on it). I was testing email channel set up locally, but it fail to
download emails to my local instance. Any reason you can think of that
could cause it? The reason why we need to test email channel is
Hey Martin,
Thanks for that.. We'll check it out and will let you know.. :)
On Thursday, 7 September 2017 18:45:36 UTC+5:30, Martin Edenhofer wrote:
>
> Hi Vishnu,
>
> wonderful usecase! ❤️
>
> By the way, it's also somethin which would fit into Zammad standard.
>
> However, I see 2 features:
Hi Vishnu,
wonderful usecase! ❤️
By the way, it's also somethin which would fit into Zammad standard.
However, I see 2 features:
1) Auto assignment of Tickets at open time
2) Auto assignment of Tickets at ticket creation
Where is the best place for:
1) Could be implemented in the UI, if
Hi Martin,
When you have several dozen agents and thousands of tickets coming in,
manual ticket claims become very impractical. There may be confusion on
what tickets to pick; multiple agents may try to pick the same ticket
(there's no locking mechanism); if there are economic incentives,
Hi there,
We'd like to build a simple ticket auto assignment plugin for Zammad. Is
there any starting point for this? How do we go about writing a plugin?
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