Hi Vishnu,
wonderful usecase! ❤️
By the way, it's also somethin which would fit into Zammad standard.
However, I see 2 features:
1) Auto assignment of Tickets at open time
2) Auto assignment of Tickets at ticket creation
Where is the best place for:
1) Could be implemented in the UI, if
Hi Martin,
When you have several dozen agents and thousands of tickets coming in,
manual ticket claims become very impractical. There may be confusion on
what tickets to pick; multiple agents may try to pick the same ticket
(there's no locking mechanism); if there are economic incentives,
Hi there,
We'd like to build a simple ticket auto assignment plugin for Zammad. Is
there any starting point for this? How do we go about writing a plugin?
--
Open Source as Download https://zammad.org || Easy to use as SaaS
https://zammad.com
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Ah thanks so much Martin.. I was little scared to do an upgrade via source.
Hope to see 2.0 very soon :) Have few more questions.. will create separate
thread..
On Thursday, 7 September 2017 14:35:15 UTC+5:30, Martin Edenhofer wrote:
>
> Hi Vishnu,
>
> first of all, I would always recomment
Hi Vishnu,
first of all, I would always recomment to use deb/ubuntu packages as in
https://docs.zammad.org/en/latest/install-ubuntu.html descriped (this
packages also includes the needed ruby and gem versions).
The current stable is Zammad 1.5 - so your have installed the package from
stable
