RE: [Zope-dev] Mail and zope
> originated from but most e-mail clients discard custom headers but preserve > a 'In-Reply-To' header with the original message-id. Don't count on it! :) I spent quite some time working on a full-text mailing list search/archive system and one of the things I wanted to do was preserve thread informtion. However it was surprising the number of MUAs that did not generate a In-Reply-To header. Mostly it was Microsoft Mail Client and quite a few similar internal mail systems with internet gateways. Also beware that many mailers use the NNTP standard of References: instead of in-reply-to. I would suggest using the Subject line instead and generate some sort of ticket number and store it in the subject line, and put a header in the message body instructing the user to not alter the subject. -Matt -- Matt Hamilton[EMAIL PROTECTED] Netsight Internet Solutions, Ltd. Business Vision on the Internet http://www.netsight.co.uk +44 (0)117 9090901 Web Hosting | Web Design | Domain Names | Colocation | DB Integration ___ Zope-Dev maillist - [EMAIL PROTECTED] http://lists.zope.org/mailman/listinfo/zope-dev ** No cross posts or HTML encoding! ** (Related lists - http://lists.zope.org/mailman/listinfo/zope-announce http://lists.zope.org/mailman/listinfo/zope )
RE: [Zope-dev] Mail and zope
> > Is there anyway to get a hold off the message-id of e-mail sent through > > the sendmail tag? > > As far as I can see, there isn't any generation of a message-id in the > MailHost product. > [snip] Thanks for the suggestion, this is what I'm trying to do: We're building a customer relationship management system and one part of it is a request tracking system. For a particular request there can be many tasks assigned to various supporters. A supporter can give feedback to customer from a task assigned to him. If the customer replies to this task via e-mail I want to associate that message with the task where the feedback originated from but most e-mail clients discard custom headers but preserve a 'In-Reply-To' header with the original message-id. This is what I do currently: If the supporter sends feedback to the customer I send a copy of the mail back into zope to get the message-id generated by the MTA and then store the message with the approriate task. When the customer replies to this message I search a catalog for the original message-id via the 'In-Reply-To' header and then associate the reply with the correct task. In this way one can keep track of all correspondence on a specific task. If I can generate the message-id like you suggested then I don't have to send a copy of the message back into zope but can save a copy directly in Zope. Any other suggestions would be more than welcome. Roché ___ Zope-Dev maillist - [EMAIL PROTECTED] http://lists.zope.org/mailman/listinfo/zope-dev ** No cross posts or HTML encoding! ** (Related lists - http://lists.zope.org/mailman/listinfo/zope-announce http://lists.zope.org/mailman/listinfo/zope )
Re: [Zope-dev] Mail and zope
> Is there anyway to get a hold off the message-id of e-mail sent through > the sendmail tag? As far as I can see, there isn't any generation of a message-id in the MailHost product. If you want to get a hold of the message-id, the right thing would probably be to generate it yourself, and adding it in the header field of the message you're sending.. I.e., something like this (untested): To: From: [EMAIL PROTECTED] Message-ID: Although using a message-id generated from one of the python library modules would be a better way of doing it.. HTH. -Morten ___ Zope-Dev maillist - [EMAIL PROTECTED] http://lists.zope.org/mailman/listinfo/zope-dev ** No cross posts or HTML encoding! ** (Related lists - http://lists.zope.org/mailman/listinfo/zope-announce http://lists.zope.org/mailman/listinfo/zope )
Re: [Zope-dev] Mail and zope
Roch'e Compaan wrote: > > Is there anyway to get a hold off the message-id of e-mail sent through the > sendmail tag? I would have thought the message-id would only get generated by the MTA once the sendmail tag has finished doing its thing :-( cheers, Chris ___ Zope-Dev maillist - [EMAIL PROTECTED] http://lists.zope.org/mailman/listinfo/zope-dev ** No cross posts or HTML encoding! ** (Related lists - http://lists.zope.org/mailman/listinfo/zope-announce http://lists.zope.org/mailman/listinfo/zope )
[Zope-dev] Mail and zope
Is there anyway to get a hold off the message-id of e-mail sent through the sendmail tag? Roché ___ Zope-Dev maillist - [EMAIL PROTECTED] http://lists.zope.org/mailman/listinfo/zope-dev ** No cross posts or HTML encoding! ** (Related lists - http://lists.zope.org/mailman/listinfo/zope-announce http://lists.zope.org/mailman/listinfo/zope )
