Attend today's webcast and learn how Telesat Canada created a
proactive help desk that helped address system and user troubles
without increasing support staff.
====================================================================
TITLE: How to Cut Your Help Desk Costs in Half - the Case Study of
Telesat Canada
WHEN: TODAY - December 11, 2003 at 12:00 p.m. EST (17:00 GMT)
SPEAKER: Emily Lehnen, Product Manager, GWI Software
SPONSOR: GWI Software
http://searchDomino.com/r/0,,21982,00.htm?track=NL-198&gwisoftware
ATTEND THIS VENDOR WEBCAST TODAY AT:
http://searchDomino.com/r/0,,22201,00.htm?track=NL-198
====================================================================
====================================================================
ABOUT THIS VENDOR WEBCAST
====================================================================
During the past few years, there has been an explosion in the number
of software applications that an organization must support with the
same people and the same resources, resulting in help desks that are
inefficient, lacking direction and viewed as an expensive burden.
Join us and learn how Telesat Canada avoided this path while cutting
their help desk costs in half by:
** Getting more calls resolved with tier one support
** Reducing the total number of calls
** Making answering common calls a snap
** Remotely determining hardware and software inventory
Join us for this webcast:
http://searchDomino.com/r/0,,22201,00.htm?track=NL-198
-------------------- SPONSORED BY: GWI SOFTWARE --------------------
Free white paper: Choosing the Right Help Desk Software
http://searchDomino.com/r/0,,21982,00.htm?track=NL-198&gwisoftware
Before purchasing software, you should do your research. Download
this free white paper to learn the questions you need to ask before
you buy, and how to avoid common pitfalls. Cut your help desk costs
by 84% and gain valuable insights into the selection process in a
special commentary by Daren Nelson, one of the help desk industry's
pioneers. Click here to download:
http://searchDomino.com/r/0,,21982,00.htm?track=NL-198&gwisoftware
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====================================================================
ABOUT THE SPEAKER
====================================================================
Emily Lehnen is the Product Manager for GWI Software. Prior to
joining GWI, Emily was Product Manager for IronSpire, Inc., a
developer of Web-based collaboration software serving the
construction industry. She has also managed products for Rayovac
Corporation, and The Way Out, an Internet Services Provider in Cairo,
Egypt. Passionate about customer needs and usability, Emily holds an
MBA from the University of Wisconsin.
===================================================================
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::::::::::::::::::::: ABOUT THIS NEWSLETTER ::::::::::::::::::::::
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Copyright 2003 TechTarget. All rights reserved.
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