Dear SearchDomino.com member, View these webcasts recently held on SearchDomino.com:
1. How to Cut Your Help Desk Costs in Half - the Case Study of Telesat Canada 2. Managing Lotus IM in the enterprise ==================================================================== WEBCAST #1: How to Cut Your Help Desk Costs in Half - the Case Study of Telesat Canada ==================================================================== WHEN: AVAILABLE NOW SPEAKER: Emily Lehnen, Product Manager, GWI Software SPONSOR: GWI Software http://searchDomino.com/r/0,,21982,00.htm?track=NL-198&gwisoftware ABOUT THIS WEBCAST: Attend this webcast and learn how Telesat Canada created a proactive help desk that helped address system and user troubles without increasing support staff. During the past few years, there has been an explosion in the number of software applications that an organization must support with the same people and the same resources, resulting in help desks that are inefficient, lacking direction and viewed as an expensive burden. Join us and learn how Telesat Canada avoided this path while cutting their help desk costs in half by: ** Getting more calls resolved with tier one support ** Reducing the total number of calls ** Making answering common calls a snap ** Remotely determining hardware and software inventory ATTEND TODAY: http://searchDomino.com/r/0,,22387,00.htm?track=NL-198 ==================================================================== WEBCAST #2: Managing Lotus IM in the Enterprise ==================================================================== WHEN: AVAILABLE NOW SPEAKER: Genelle Hung, Market Analyst, The Radicati Group, Inc. SPONSOR: IBM http://www.ibm.com/lotus/middleware ABOUT THIS WEBCAST: This webcast outlines management issues with using instant messaging in the corporate world. From security to liability to ethics, Radicati Group's Genelle Hung will present studies and comparisons on IM management and answer your questions on incorporating IM in the workplace. ATTEND TODAY: http://searchDomino.com/r/0,,22520,00.htm?track=NL-198 ==================================================================== NOTE: To access these webcasts, you must: Disable pop up blockers; Disable firewalls blocking streaming media/audio; Adjust your cookie settings to receive Broadcast.com media. Test your system here: http://audience.broadcast.yahoo.com. ==================================================================== =================================================================== To subscribe to "White Paper Alerts" go to: http://searchDomino.techtarget.com/OptIn/1,290894,sid4,00.html?track=NL-198&cid=473662&em=&tid=3151&FE=1 Not a SearchDomino.com member? We'll activate your membership with your subscription. =================================================================== -------------------------------------------------------------------- Browse our SearchDomino.com White Paper Library for free research papers & book chapters - including topics such as, securing email systems, 10 minute to using Domino 6, and Notes & Domino 6 development. Go there today and find expert advice on your Domino-related issues. http://searchDomino.com/r/0,,20119,00.htm?track=NL-198 -------------------------------------------------------------------- ::::::::::::::::::::: ABOUT THIS NEWSLETTER :::::::::::::::::::::: This newsletter is published by TechTarget, the most targeted IT media. http://www.techtarget.com?track=NL-198 Copyright 2003 TechTarget. All rights reserved. ____________________________________________________________________ To unsubscribe from "Webcast Alerts": Reply to this e-mail with REMOVE in the Subject line - OR - Go to unsubscribe: http://SearchDomino.com/u?cid=473662&track=NL-198 Please note, unsubscribe requests may take up to 24 hours to process; you may receive additional mailings during that time. A confirmation e-mail will be sent when your request has been successfully processed.
