Dear SearchDomino.com member, Read this case study and learn about how Telesat Canada went about revitalizing their helpdesk, and ended up creating a process for the rest of us to learn from.
Get "Doing More with Less: How Telesat Canada Increased Their Helpdesk Productivity," here: http://searchDomino.com/r/0,,27405,00.htm?track=NL-256&ad=480452&GWI ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ABOUT THIS FEATURED WHITE PAPER SPONSORED BY GWI SOFTWARE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Last year, Telesat Canada's helpdesk was floundering. Simple issues were constantly being escalated, it took forever to resolve issues, and management wanted more accountability. They needed organization. Since then, the helpdesk has gone through a productivity overhaul. They have increased first call resolution, created accountability and streamlined incident management. Learn how Telesat Canada was able to get more done using the same resources. Read this customer story here: http://searchDomino.com/r/0,,27405,00.htm?track=NL-256&ad=480452&GWI ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ =================================================================== To subscribe to "Updates on new site content" go to: http://searchDomino.techtarget.com/OptIn/1,290894,sid4,00.html?track=NL-256&ad=480452&cid=480452&em=&tid=298&FE=1 Not a SearchDomino.com member? We'll activate your membership with your subscription. =================================================================== ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ View the SearchDomino.com Webcast Library for the latest technical advice on the issues that matter to you. Enter here: http://searchDomino.com/webcastsTranscripts?track=NL-256&ad=480452 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ::::::::::::::::::::: ABOUT THIS NEWSLETTER :::::::::::::::::::::: This e-newsletter is published by SearchDomino.com, a targeted Web site from TechTarget, the most targeted IT media and events company. TechTarget offers magazines, Web sites, e-newsletters, Webcasts and conferences for enterprise IT professionals. Copyright 2004 TechTarget. All rights reserved. _____________________________________________________________________ To unsubscribe from "White Paper Alerts": Go to unsubscribe: http://SearchDomino.com/u?cid=480452&lid=485173&track=NL-256&ad=480452 Please note, unsubscribe requests may take up to 24 hours to process; you may receive additional mailings during that time. A confirmation e-mail will be sent when your request has been successfully processed. Contact us: SearchDomino Member Services 117 Kendrick Street, Suite 800 Needham, MA 02494
