> Unfortunately, some of Dell's support staff don't know how to
> effectively support Linux yet. I recently called Dell to report a
> problem with a failing hard disk drive on one of their machines that I
> was using as a mail server, only to be told that "Linux isn't
> supported", and that I should reinstall Windows.
It's true that Linux isn't officially supported on every single platform we
sell. Nonetheless, it tends to work pretty well on most everything.
We continue to educate our sales and tech support people, but not everyone
has gotten the message yet. Lots more of them than there are Linux
engineers, but we're working on it. If the Level 1 tech who answers the
phone can't give you the answer you're looking for, ask for Level 2, and so
on, until you get to someone who can answer intelligently. Especially when
you've clearly got a hardware issue. In their defense, most tech support
people I've worked with are very good and helpful, but there are a few less
good.
-Matt
--
Matt Domsch
Sr. Software Engineer
Dell Linux Solutions
www.dell.com/linux
#2 Linux Server provider with 17% in the US and 14% Worldwide (IDC)!
#3 Unix provider with 18% in the US (Dataquest)!
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