On Wed, Dec 04, 2002 at 11:05:22PM +0500, Muhammad Naseer Bhatti wrote: > What my credit card company has done, when you call their > help/support desk for any assistance, they first authenticate > you. They do it by letting you enter your secret pincode into the > system. The computer authenticates the code and thus you are > authenticated. Then the operator manually fulfills your request. I > think this may work out for you as well.
This jogs my memory, one of my credit card companies verifies the correct person got the card by having you phone from the phone number you specified on your application. They do this for other things as well (not cancelling the card, thankfully), such as inquiring about billing information. Depending on the silliness of the phone numbers placed on your application forms (or whatever you want to call them), maybe mother maden name and they are calling from the "correct" phone number. This would prevent the need for call backs to verify identity. You could even tie in the phone number with customer records such that they appear automatically when the phone rings. But that is beyond the scope of this thread :) ----------------------------------------------------------------------- __o Bradley Arlt Security Team Lead _ \<_ [EMAIL PROTECTED] University Of Calgary (_)/(_) I should be biking right now. Computer Science
