Robert, In a past life we would send the new password to a known email address for the person whose account is reset. If email is not available we would leave the reset password on the users voice mail. Both systems would only be accessible by the person whose account is reset. If someone other than the owner of the account requests a reset, the account is still safe, assuming email and vmail are secure.
Bryan -----Original Message----- From: Robert Sieber [mailto:[EMAIL PROTECTED]] Sent: Tuesday, December 03, 2002 12:50 PM To: [EMAIL PROTECTED] Subject: How to authentificate an user via telephon? Hello colleauges, imaging the following situation: User calls the helpdesk to reset/alter some kind of account-password (NT, RAS, PKI-PIN ...) and you has to determin wheter the user is the correct (owner of the account) user. What would you do to authentificate the users identity? What are good methodes to do this? It should be easy for the user but secure for the administration. Robert -- http://board.protecus.de - Firewalls, Security and more ...
